CHUCK DOWNING

81 Island Crest Circle • Memphis, TN 38103

901.578.5795 Home
901.240.7355 Cell
chuckdowning@bellsouth.net

Award-winning Manager with 20+ years of progressive leadership experience contributing to the
success of a leading transporter of industrial, commercial and retail goods, through the development
and implementation of strategic business programs and processes that boost productivity and
profitability. Experienced in an industry where customer satisfaction, consistent speed and service,
and relentless cost reduction are critical to success. Exceptional organizational, communications,
project management, and analytical skills with a proven ability to evaluate and develop personnel.
Adept at identifying opportunities and developing improvements to produce desired results. A detail,
deadline, and results-driven leader. Areas of expertise:

Process Improvement • Strategic Planning • Operational Leadership • Safety • Cost Reduction

Logistics Management • Project Management • Team Leadership • Change Catalyst
Lean Principles

PROFESSIONAL EXPERIENCE

Roadway Express/YRCW Various Cities, IL, MO, MS & TN - Oct. 1973 - Dec. 2009
Roadway Express/YRCW, a Fortune 500 company, is one of the largest transportation service
providers in the world. Roadway Express/YRCW continues to be the leading transporter of industrial,
commercial, and retail goods specializing in solutions for businesses across North America.

Memphis TN. October 1995 to December 2009

Regional Service Center Manager 1995 - 2005

Managed all aspects of the terminal operation which included; sales, dock consolidation and
distribution operation, pick-up and delivery operation and yard operations. Managed a 23 million
dollar payroll. Lead a terminal staff of 350 labor employees and a 40+ supervisory and management
staff that contributed to generating in excess of 80 million dollars annually in revenue and processed
60 million pounds of product out of the dock monthly.
Operational Improvements:
• Increased revenue every year to become the largest outbound revenue terminal in the company.
• Significantly reduced supervisory turnover through effective leadership.
• Significantly improved productivity in all areas.

Line-haul Manager 2005 to 2009

Manages the day to day operations of both the Over the Road and Local Pick-up and Delivery
Operations. Lead staff of 400 road drivers, 60 local drivers and 23 supervisory / management
personnel with an average of 150 road dispatches a day and 1,500 Pick up and delivery shipments a
day. Continuously identifies process improvements to improve On-Time Service performance for the
customers and reduce costs in all areas of productivity and safety. Ensures compliance to all local,
state and federal regulations and compliance to the National master Freight Agreement.

Significant Contributions:
• Significantly improved cycle times, reduced delay costs by 58%, and improved On-Time Service
by 4% in year over year comparisons.
• Reduced the number of accidents by 61% and injuries by 36%.
• Significantly reduced absenteeism and improved overall driver productivity

Labor Relations Manager 2009

Handle labor relations for a 3 state area, which includes contract and work rule negotiations as well
grievance preparation and presentations
 Chuc

Terminal Manager, Meridian MS 1994 - 1995

Managed all aspects of the day to day operations of the Meridian terminal. Lead the terminal and
supervisory / management staff to achieve customer satisfaction and productivity goals.

Relay Manager / Assistant Terminal Mgr. Springfield, MO 1984 – 1994

Served as Relay and Assistant Terminal Manager for the terminal.
• Managed a road driver board in excess of 250 drivers.
• Successfully set the company record for safe driving miles as our relay drove over 10 million
miles without an accident.
• Promoted to Terminal Manager for the Meridian, MS operation.

Career Note: Additional Roadway Express experience includes the roles of Relay Manager /
Assistant Terminal Manager (Rock Island, IL 1981-1984), Terminal Manager (Columbia, MO 1979-
1981), District Safety Manager (1978-1979) and various front line positions (1973-1978). Details
available upon request.

PROFESSIONAL DEVELOPMENT AND SKILLS

Weatherhead School of Management, 2000-2006
Case Western Reserve University, Cleveland, Ohio
Advanced Leadership Principles
MS Word, Outlook, Excel

AWARDS AND RECOGNITION

Twice named Manager of the Year
Various awards for profit attainment, sales revenue, and productivity results.