7/7/2015

EGS ALABANG HIRING: Customer Service Associate - APPLY NOW! | RMH Teleservices Asia Pacific, Inc. - Job

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EGS ALABANG HIRING: Customer Service Associate - APPLY NOW!

RMH Teleservices Asia Pacific, Inc.

PHP 14,000 - PHP 18,000

Less than 1 year experience
Philippines - National Capital Reg Alabang, Muntinlupa City

JOB DESCRIPTION
Must have excellent English communication skills
Should be at least 18 years old
Must have completed high school and/or at least one year in college in any field
Preferably with collections, sales, or customer service experience in a call center industry
(exposure to international clients would be an advantage)
Must possess excellent listening and problem-solving skills
Must have working knowledge of computers and the internet; can type 25 wpm
Ability to multi-task in a fast-paced environment
Applicants must be willing to work in Alabang, Muntinlupa
Fresh graduates/entry level applicants are encouraged to apply.
Full time positions are available.

WORK LOCATION

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EGS ALABANG HIRING: Customer Service Associate - APPLY NOW! | RMH Teleservices Asia Pacific, Inc. - Job

Address
Filinvest Alabang, Incorporated, Muntinlupa, Metro Manila, Philippines

COMPANY SNAPSHOT
Average Processing Time

More Than 2 Weeks

Industry

Call Center / IT-Enabled Services / BPO

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EGS ALABANG HIRING: Customer Service Associate - APPLY NOW! | RMH Teleservices Asia Pacific, Inc. - Job

Telephone No.

09178617940; 02-4643610
Facebook Fan Page

http://www.facebook.com/EGSPhilippines
Company Size

More than 5000 Employees

Benefits

Medical, Dental, Night Differential, Meal Allowance, Rice Allowance

Spoken Language

English
Working Hours

Varies
Dress Code

Business Casual

COMPANY OVERVIEW
Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process
Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the
most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients
have the benefit of a fully scaled and global partner serving all aspects of the Customer
Relationship Management (CRM) and Accounts Receivable Management (ARM) industry.
Centralized and Scaled Global Partner
Expert Global Solutions is the holding company and manages both APAC and NCO brands in
the market, addressing the needs of its customers as a fully scaled and global partner serving
all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement
of scale and a customized CRM and ARM service delivery platform.
A Firm with Strong Support
Expert Global Solutions is owned by One Equity Partners, the private investment arm of
JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and
commitments for JPMorgan Chase & Co., One Equity Partners makes private investments
behind compelling business ideas and strong management teams.
Complete Lifecycle Solution Support
Verticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial,
Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, Commercial
Acquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product
Information, Sales Verifications, Reservations
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EGS ALABANG HIRING: Customer Service Associate - APPLY NOW! | RMH Teleservices Asia Pacific, Inc. - Job

Service/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account

Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support,
Hardware/ Software Support
Resolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud,
Credit Activation, Property Recovery, Skip Tracing, Attorney Services

WHY JOIN US?

Expert Global Solutions (EGS) is the holding company for two renowned companies in the
global business process outsourcing (BPO) industry -- APAC and NCO. APAC is the EGS
brand in the Customer Relationship Management (CRM) BPO marketplace. NCO is the EGS
brand in the Accounts Receivables Management (ARM) BPO marketplace. EGS, through both
companies, is a fully scaled provider and global partner serving all aspects of the customer
lifecycle. Our clients benefit from the unique complement of a single-source solution with a
customized CRM and ARM service delivery platform.
EGS clients include 40% of the Fortune 500, serving clients across all major market verticals.
Our operating platform includes a global network of more than 100 locations, world-class
technology, and more than 43,000 associates. As a BPO industry leader, EGS has unique
capabilities to develop, grow, and innovate throughout all aspects of the customer experience.
CRM Solutions
APAC Customer Services Inc., an EGS CompanyAPAC Customer Services, an EGS Company,
provides Customer Relationship Management (CRM) solutions to multiple industry verticals.
With decades of CRM experience serving some of the most recognized brands in the world, this
global CRM industry leader provides customized services across all communication channels.
APAC specializes in CRM BPO support services for the full range of the customer management
experience, including:
CRM solutions include:
Customer Retention and Saves
Sales and Account Management
Customer Care
Cross-Selling and Up-Selling
Product and Technical Support (up to Level IV)
Back Office Support
Supervision Management Services
ARM Solutions
NCO, an EGS CompanyNCO, an EGS Company, is the global leader in Accounts Receivables
Management (ARM) services. With thousands of clients worldwide in the healthcare, finance,
education, retail, government, utility, technology, telecommunications, and insurance industries,
among others, NCO leverages best-in-class technology, operational excellence, and
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EGS ALABANG HIRING: Customer Service Associate - APPLY NOW! | RMH Teleservices Asia Pacific, Inc. - Job

experienced resources to optimize the revenue cycle of its clients. NCO specializes in ARM
services that include major financial management functions, such as accounts receivables
management, revenue cycle management, and order to cash BPO services. Our ARM
functional solutions include:
ARM solutions include:
Early Intervention
First-Party Collections
Third-Party Collections
Fixed Fee Collections
Analytics and Scoring
Back Office Services
Financial Investigative Services
Litigation
Loan Servicing
Third-Party Verification

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