Our Company

Informatica Corporation (NASDAQ: INFA) is the worlds number one independent provider of
data integration software. Organizations around the world gain a competitive advantage in
todays global information economy with timely, relevant and trustworthy data for their top
business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access,
integrate and trust their information assets held in the traditional enterprise, off premise and in
the Cloud.
Our Team
Informatica has strategically located Global Customer Support Centers in North America,
Europe, and Asia Pacific. Our single mission is to provide customers with world class technical
support to ensure successful implementation of their business solutions using Informaticas
products. For the eighth consecutive year Informatica received top marks in customer loyalty in
the 2013 Data Integration Customer Satisfaction survey conducted by independent research firm
TNS.
Your Opportunity
We are looking for a Product Support Engineer with a proven record of accomplishment doing
Technical support for Software products to join our Global Customer Support team. In this role,
youll use your analytical thinking and influencing skills for becoming a trusted adviser to our
customers on technical issues through ongoing technical relationship guidance during the whole
cycle of a technical issue from inception to closure. You would also get opportunities to work
with other Principal Lead engineers to ensure operational efficiency. As an employee with
Informaticas Global Customer support Team:
- You will be part of a strong team of knowledgeable and committed technical specialists and
connected onto the worldwide Informatica technical pool.
- On the job training and on-going learning and development are a key part of why our
professionals are widely respected and are treated as world number one in technical support
arena.
- Thriving in a fast-paced support environment, youll work with our customers and solve their
complex technical problems, related to Informatica s flagship product i.e. Power Center its
peripheries like various databases along with different Operating Systems etc.
Reporting to the Senior Manager and job location will be based in Bangalore, India.
Our Ideal Candidate
- Constructively work together as a team, sharing ideas and resources.
- A high degree of analytical and problem solving abilities.
- Youre a natural leader who strives for excellence and is known as a resourceful and prodigious
technical ability.
- You possess good communication and customer-relationship skills responsiveness, sensitivity,
diplomacy
- Are comfortable working both independently and collaboratively.
- Youre advanced problem-solving skills and technical aptitudes allow you to adapt to new
circumstances and learn quickly when facing new problems and challenges.
- Your advanced problem-solving skills and technical aptitudes allow you to adapt to new

circumstances and learn quickly when facing new problems and challenges.
- Applying your superior technical Skills to meet service request SLAs, meet and exceed
customer expectations.
Your Responsibilities
As an integral part of the Global Customer Support team, you will provide technical support for
Informatica products(Powercenter). The Technical Support Engineer will be responsible for
ensuring our customers' success and satisfaction with our products and contributing to their longterm loyalty. You will work closely with the rest of the Informatica support team, QA,
Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is
delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and
diagnosing the problem, and resolving the issue
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both
in the immediate future and for the longer term.
- Ensure that knowledge management and data capture processes are adhered to and encourage
and help convert technical solutions are converted to Knowledge base articles
- Approaching complex technical issues with varying perceptions and making use of
opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Additionally, this individual will manage communications to customers at all levels to maintain
positive relationships
- Understands impact of work on the feature/product/team
- Continuously enhancing knowledge through trainings and e-learning courses
- Helping customers succeed
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying,
reporting and resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support
function
Your Qualifications

-Bachelor's Degree in Computer Science, Information Systems or a related technical discipline

-Experience either as a technical support engineer for enterprise application or as an
implementation consultant, with experience in front-line contact with customers/Clients via
phone and e-mail. Experience in second and/or third line support is an advantage.
-2+ years of experience in the software industry (Informatica Powercenter product preferable)
-Excellent grasp of relational database management theory and practice.
-Experience in various operating systems such as Windows, UNIX/Linux
-Strong understanding of relational databases like Oracle, Sqlserver, MySQL
-Excellent Analytical skills and strong attention to details.
-Must possess critical thinking, problem solving, and decision-making skills.
-Excellent interpersonal and collaborative skills.

-Experience with Web Services, WSDL, SOAP, XML, XML Schemas, XPath, ZQuery, Java, and
J2ee Servers.
-Data Warehousing fundamentals and Knowledge of ETL and data management
Informatica offers a competitive compensation package that includes base salary, medical/dental,
401(k), employee stock purchase (ESP), flexible time off and more. Our generous benefits vary
depending on your geographic work location. Its an exciting time to work at Informatica, you
can learn more about our company, and our products and services at www.informatica.com