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2. shy
_____ d. doesnt feel confident when talking to people he or she doesnt know
5. patient
6. demanding
7. nervous
8. ambitious
9. relaxed
10. cautious
11. dynamic
12. efficient
13. punctual
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C. Read the following definitions and write down the correct marketing word or
phrase.
label
S.W.O.T.
market research
consumer
packaging
trademark
develop
total product
________________
________________
D. Complete the gaps with these words. refund, bargain, concession ,swap , deal, ,
compensation, negotiate
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F. READING COMPREHENSION: Read the article and answer the questions below