Jesus Rivera

SUMMARY

Successful professional with diverse and extensive experiences including Software Quality Control,
Software Design/Development and Internal Quality Auditing. Experienced on Insurance, Finance and
Banking and Telecommunications Industries. Recognized for programming and analytical skills to
design and implement automated testing tools, strong background on performing precise manual
testing. Ability to work effectively with client and management staff, both independently and as a
member of top performance work teams. Considered a high-energy leader with a reputation for
integrity and quality. Team-oriented and self-starter with excellent interpersonal, communication and
organization skills. Working knowledge of Agile Software Development practices, RUP and Scrum/Agile
methodologies. Experience with web applications, J2EE, Oracle databases, VB Script and SQL Queries.

TECHNICAL SKILLS

Hardware Operating Systems Languages/Tools Application Software

Intel x86. Widows 2000, Visual Basic, VBScript, HTML, C Oracle, SQL Server,
Windows XP, Language, SQL, Lotus Notes, Toad, Rational Robot,
Windows Vista, Lotus Script, MS Access, Power IBM Rational
Unix. Builder, Java, JavaScript, CSS, Functional Tester, HP
XML, Automated Testing. Quality Center, HP
Quick Test Pro, HP
LoadRunner, Quest
Central.
 PROFESSIONAL EXPERIENCE

Jacksonville, Florida Blue Cross Blue Shield - Florida 2008-Present

Quality Engineer
Directly report to test lead. Responsible for planning and executing Quality Assurance activities for a
retail application and other related Hispanic and English versions of in-house web based applications.
Main tasks are performing static testing to requirements, creation of test plans, creation and
execution of test cases and QTP test scripts in both English and Spanish based on Use Cases provided
as requirements and performing of functional QA testing for daily requests. Line of Business:
Insurance. Type of Applications: Web. Tools: HP Quality Center, QTP, Quest Central, Win XP, Internet
Explorer, FireFox, Safari, SQL Server 2005. Methodology Used: Agile/RUP.

• Function as a key manual and automation tester for one of the main retail applications in
which insurance products and plans are sold.
• Function as a key manual and automation bilingual tester for the Web-based BCBSFL in house
applications that promotes health in the state of Florida and is intended to attract more
Hispanic customers offering different insurance products.
• Maintain continued communication with Developers and Business Analysts.
• Identify, develop and execute Functional and Regression test strategies and plans for system
changes and enhancements for every day requests.
• Perform Static tests, System tests, Regression tests for release based projects.
• Assist User Acceptance testing.
• Reviewed project use cases to ensure that they meet quality requirements.
• Perform end to end testing from front end to back end validation.
• Use of Quest Central to write SQL queries and validate values stored in databases.
• Use HP Quality Center to design and Create business process tests in the Business Process
module.
• Use HP Quality Center to create test scripts in test plan section.
• Use HP Quality Center to create test sets for execution and logging results.
• Use HP Quality Center to log defects uncovered during the testing cycles and link them to the
related scripts.
• Use HP Quality Center to tag requirements to test cases in the Requirements Coverage
section.
• Use HP Quick Test Pro to design, create and execute test scripts and business test scripts.
• Use HP Quick Test Pro to design and create user defined functional libraries.

Cleveland, Ohio Ernst & Young 2007-2008

Quality Control Analyst
Managed quality-related tasks to ensure that documentation, time lines and standards set by E&Y and
client requirements were adhered to. Performed Quality Assurance activities for major in house
applications. Continuously reviewed processes, identified areas of improvement and made
recommendations to Senior Management. Line of business: Assurance, Tax, transaction and advisory
services. Type of Applications: Web.
• Functioned as key tester for the Web-Based E&Y in house application that displayed
performance indicators for business decision making.
• Identified, developed and executed Functional and Regression test strategies and plans for
 system changes and enhancements.
• Reviewed project and technical design documents to ensure that they met quality and client
requirements.
• Worked with development staff to resolve issues found during testing.
• Developed automated test scripts for Performance and Functional testing for various in house
web applications using IBM Rational Robot, IBM Rational Functional Tester and Win XP.

Denver, Colorado Direct TV 2006-2007

Quality Control Analyst

Reported to the Test Manager. Responsible for planning and executing Quality Assurance activities
based on product requirements of a web Service that submits credit check requests to credit
bureaus by means of XMLs. Lead development of automation of the quality testing process using
automation tools.
Line of business: Digital TV provider system. Type of Application: Web.

• Responsible for the creation of Test Strategies and Test Plans.

• Led the development of automated testing to create test data, process the data and
document testing results using QTP, LoadRunner and Quality Center.
• Created manual test cases based on client requirements.
• Led the efforts for database validation using VBScript and Toad for Oracle.
• Kept track of defects life cycle, maintenance and administration of PVCS.

San Jose, California Washington Mutual 2006

Quality Tester
Reported to test lead. Responsible for ensuring that timelines were met and full end to end
testing occurred by means of automated and manual testing. Line of business: Financial and
banking services. Type of Application: Web.

• Tested the main loan system web application.

• Identified, analyzed and documented defects in software program functions and
deviations from business processes by developing and executing software test plans
and scenarios.
• Reviewed project and technical design documents to ensure that they met quality and
client requirements.
• Executed end to end testing and full regression testing.
Telcel, Mexico TXM 2005
Software Designer
Reported to Project Manager to identify and create EMM configuration and scripts. Implemented EMM
Configuration for the ouput systems. Line of business: Telecommunications. Type of Applications: Web
and windows based.

• Enable EMM collector/decoder for GPRS node to obtain details from calls made by
mobile phones.
• Designed PL/SQL scripts, to work with database-oriented configuration system.
• Developed Acceptance Test plans and Functional Requirements specifications.

Saltillo, Coahuila Aguas de Saltillo 2002 - 2005

Software Developer
Reported to the Systems Manager. Responsible for the development of an application for transferring
data over File Transfer Protocol via modem using Visual Basic 6.0 and MS Access 2000. Participated in
all technical activities of the IT department. Recommended IT-oriented solutions to increase
productivity and accuracy. Line of business: Water provider system. Type of Application: Web and
windows based.

• Developed module for registration of service requirements under Lotus Notes, HTML,
JavaScript.
• Designed a user registration application for registering guests under Java, JSP,
JavaScript and MS Access.
• Development of application for administrating quality and management indicators for
the company under Lotus Notes and MS Excel.
• Designed and developed network applications using Visual Basic and MS Access.
• Conduct internal quality auditing based on the ISO 9001 policy to all the different
departments of the company and report results to General Manager.