RAM MANCHI

Phone: 408-666-2900 * Email: ram@manchi.com

MANAGEMENT AND OPERATIONS EXECUTIVE

GLOBAL BUSINESS OPERATIONS & MANAGEMENT RISK MITIGATION & BRAND PROTECTION
COMPLIANCE, CONTROLS & ETHICS GLOBAL WORKFORCE STRATEGY AND EXECUTION
Delivering Sustainable & Scalable Business Solutions | Strengthening Operational Excellence
Governing Business Ethics, Policy and Contracts / Devising Go-to-Market Strategies
Driving Business & Process Improvement | Impacting Revenue & Bottom-Line Performance
Thought Leader. Trailblazer. Change Agent. Pioneering executive with proven ability to dramatically turnaround difficult
business situations, execute innovative solutions to resolve complex business problems and continually identify
improvement opportunities for global companies. Repeatedly hand-picked to lead first-of-its-kind change management
and business transformational initiatives. Received numerous leadership awards, company accolades and industry
recognition for outstanding performance. Open to National & International Relocation.

EXPERIENCE & ACCOMPLISHMENTS

ETHIGRITY, INC.

May-2012 to present

Vice President, Consulting Services

Providing consulting and advisory services to enterprise clients in areas of business controls and risk mitigation, channel
governance and enablement, contract and regulatory compliance, policy and ethics governance, business operations and
alignment, policy and process enrichment, revenue and margin protection, and on other critical business aspects.
Consulting services provided include:

Developed and facilitated a global workforce transition strategy for a critical technologies development division of one
of the largest global bank, resulting in 30% workforce reduction and over 40% in cost savings with minimal impact on
deliverables, while significantly mitigating vendor associated risks

Performed end-to-end assessment of a multi-billion dollar maintenance services business in the high-tech sector,
determined risk factors and service coverage vulnerabilities; Developed revenue protection and cost avoidance controls.

Comprehensive business risk review to discover potential risks to product and services revenue from internal
deficiencies and external factors; proposed strategy for reactive, proactive and predictive prevention.

Research and review of information security risks in the current operating model of third party providers in healthcare
industry, specific to conversion of patient data to electronic records.

CISCO SYSTEMS

2000 to 2011

Director, Global Business Controls (2003-2011)

Energized by rapid success in fraud investigation, critical problem resolution and series of operational improvement
initiatives, accepted the challenge to develop new global service/warranty fraud prevention program from scratch with zero
funding. Conceptualized strategic vision and established policies, compliance factors and global enforcement standards, and
launched programs to mitigate service abuse, gray marketing and counterfeiting.

Organizational Development: Created a new global fraud investigation and data forensics operation to combat fraud.
Pursued internal process deficiencies and lead proactive, predictive and reactive fraud prevention programs.

Cost Savings: Generated over $100M in annual savings through legal restitutions, cash/part recoveries, cost avoidance
and product/service revenue growth. Recovered several company assets through internal investigations

Business Fraud Investigations: Discovered certification fraud in multiple global locations, gathered first-hand evidence,
and instituted appropriate fraud elimination/prevention controls.

Brand Protection: Investigated and identified inter-dependencies and correlation between warranty & service fraud,
gray markets and counterfeiting, established coordinated detection and preventive initiatives.

Business Ethics: Expanded external investigation operations to cover internal ethics violations including regulatory
compliance and led measures to ensure stringent compliance to corporate business conduct codes.

Business Improvement: Implemented US government-compliant software export controls; implemented service fraud
post-mortem assessment process to identify business deficiencies for remediation and preventive controls.

Industry Thought Leadership: Emerged as industry expert and trusted thought leader in the areas of gray marketing,
counterfeiting, warranty/service fraud and intellectual property protection presented at several global forums and
contributed to three industry-wide white papers with KPMG, PWC and Deloitte.
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RAM MANCHI

Phone: 408-666-2900 * Email: ram@manchi.com

Manager, Warranty Programs Management / Services Marketing Globalization (2000-2002)

Recruit to transform services marketing operations, improve operational efficiencies and develop globalization strategy.
Advanced into broader role and orchestrating efforts that eliminated excess service offerings by 60%, saving company close
to $200M over two years.

New Program Development: Served on four-member special task force to define companys first product and service
end-of-life policy and process framework; created process to discontinue obsolete products that generated multi-million
dollars savings through cost avoidance.

Cost Reduction: Evaluated end-to-end warranty process and re-engineered warranty program, rectified chargeback
methodology eliminated 30% of costs, effectively decreasing annual warranty costs by $200M.

Operational Improvement: Strengthened collaboration and synergies between field operations and corporate teams;
purged repetitive loop holes and enhanced process efficiencies in less than a year.

LUCENT TECHNOLOGIES INC.

1994 to 2000

General Manager, Material Logistics & Demand Planning (1997-2000)

Selected by senior management to direct global demand forecastingnew leadership role quickly evolved in turnaround
management role as manufacturing facility faced poor forecasting accuracy, dismal performance metrics and low inventory
turns. Pioneered radical business re-alignment, logistics and distribution improvements in an outdated, rigid and changeaverse business culture.

Change Management & Leadership: Within first 90 days on the job, advocated and received company's top
management approval to restructure the supply chain management by merging product support, material logistics and
forecasting operations. Overcame intense resistance/opposition to implement widespread organization and
restructuring initiative, an unprecedented achievement of its magnitude in Lucent's Denver manufacturing facility

Operational Excellence: Generated significant improvement across all operational factorsincreased forecast accuracy
40%, whole order shipment 30% decreased obsolete inventory 80% and increased inventory turns by 100%, streamlined
workforce 55+% while improving overall employee satisfaction by 30+%

Process Improvement: Navigated team through the corporate reorganization and facilitated massive transition of
material logistics and planning operations to SAP over six-month period with minimal impact on business.

Director, India Business Operations & JV Transitions (1996-1997)

Hand-picked for newly created leadership role to oversee all AT&T/Lucent regional business operations and to lead business
transition to joint venture partner. Spearheaded aggressive turnaround initiative to address deficiencies in customer
relations, employee morale and operational performance.

Business Innovation: Leveraged talent from local university to overcome personnel shortage and to effectively meet
aggressive business growth while reducing operating costs by 64%.

Revenue, Profit & Operating Growth: Executed focused, market-driven leadership exceeding revenue and customer
satisfaction objectives, and reduced operating expenses in less than 12 months.
Surpassed $7.5M revenue goal in nine months and exceeded it by 10% through innovative negotiations with
partners and major customers with and multi-product deals; Delivered double and triple-digit growth in revenue
and operating performanceincreased revenue 142%, operating income 300%, sales order delivery 40%

Global Market Manager, Voice Technologies Business Development (1994-1996)

Retained as key employee following AT&T/Lucent combination. Introduced voicemail and voice response services to new
APAC, European and South American markets. Researched market needs, revenue potential, economic demands, technology
requirements and related R&D costs.

Doubled segment revenues to $8M in just two years through local partnerships and effective go-to-market strategies in
10+ Asian countries. Aggressively penetrated product into new markets by building collaborative teams across cultural
divides and organizational boundaries

EDUCATION, CERTIFICATIONS & PROFESSIONAL AFFILIATIONS

Master of Business Administration (MBA), Adelphi University, Long Island, New York
Bachelor of Arts Math & Statistics, Osmania University, Hyderabad, India
Certified Fraud Examiner (CFE) and member, Association of Certified Fraud Examiners, USA
Member, Association of Anti-Money Laundering Specialists, USA
President and Chairman Board of Directors (2007-2011) | VP/Board Member, AGMA (2004-2006)
A high-tech Industry Alliance for Gray Market and Counterfeit Abatement
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