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COMPETENCE DRIVE

ENABLING PEOPLE

Demonstrates deep competence in area of expertise.


Develops job knowledge and expertise through continual
professional development. Shares expertise and
knowledge with others. Uses technology to achieve work
objectives. Demonstrates an understanding of different
organizational departments and functions.

CUSTOMER EXCELLENCE

Demonstrates an interest in and understanding of others.


Adapts to the team and builds team spirit. Recognizes
and rewards the contribution of others. Listens, consults
others and communicates proactively. Supports and cares
for others. Develops and openly communicates selfinsight, such as an awareness of own strengths and
weaknesses.

Focuses on customer needs and satisfaction. Sets high


standards for quality and quantity. Monitors and maintains
quality and productivity. Works in a systematic, methodical
and orderly way. Consistently achieves project goals.

Understands how actions and decisions impact key


company measures and profitable growth. Identifies and
develops positive and compelling visions of the
organizations future potential. Sets and develops
strategies. Works strategically to realize organizational
goals. Takes account of a wide range of issues across, and
related to, the organization.

COURAGEOUS LEADERSHIP

Makes prompt, clear decisions which may involve tough


choices or considered risks. Takes responsibility for
actions, projects and people. Takes initiative, acts with
confidence and works under own direction. Initiates and
generates activity.

DRIVING INNOVATION

UNCOMPROMISING
INTEGRITY

EXCELLING EXECUTION

MASTER STRATEGY

Produces new ideas, approaches or insights. Creates


innovative products, services or business models.
Produces a range of solutions to problems. Seeks
opportunities for process and organizational
improvement. Devises effective change initiatives.

BUSINESS ACUMEN
Identifies business opportunities for the organization.
Seizes and acts on business opportunities. Shows an
awareness of profit, loss and added value in relation to
own work and to the whole organization. Demonstrates
an awareness of financial issues affecting the
organization. Keeps up-to-date with market factors that
can have an impact upon the company.

Provides others with a clear direction. Sets appropriate


standards of behavior. Delegates work appropriately and
fairly. Motivates and empowers others. Provides staff with
development opportunities and coaching. Recruits staff of
a high caliber.

Upholds ethics and values. Demonstrates integrity.


Promotes and defends equal opportunities, builds diverse
teams. Encourages organizational and individual
responsibility towards the community and the environment.

EMBRACING CHANGE
Adapts to changing circumstances. Accepts new ideas
and change initiatives. Adapts interpersonal style to suit
different people or situations. Shows respect and
sensitivity towards cultural and religious differences. Deals
with ambiguity, making positive use of the opportunities it
presents.

The new leadership


framework

RASO regional Learning Plan 2015 - Intranet | Ericsson Internal | , Rev

| 2015-02-05 | Page 1