AstriumServices XChange Administrator Handbook - 3

Vizada XChange
Administrator Handbook
Date: January 2014

Ref: Version 2.3.2
Astrium Services Page 1/192
Table of contents
1.
Introduction .................................................................................................................................. 12
1.1
Copyrights ............................................................................................................................... 12
1.2
Trademarks ............................................................................................................................. 12
2.
Safety & Security .......................................................................................................................... 13
3.
Mounting ....................................................................................................................................... 14
4.
Hardware & Operating System ................................................................................................... 15

4.1
4.1.1
Specifications..................................................................................................................... 15
4.1.2
Port Overview Rack Unit ................................................................................................... 16
4.2
5.
Rack mount Unit 19 ............................................................................................................... 15
Wall mount Unit ....................................................................................................................... 17
4.2.1
Specifications..................................................................................................................... 17
4.2.2
Port Overview Wall Unit ..................................................................................................... 18
4.2.3
Power Supply Wall Mount Unit .......................................................................................... 19
Initialization & Default Setup ....................................................................................................... 20

5.1
Wizard ..................................................................................................................................... 20
5.1.1
Before Starting ................................................................................................................... 20
5.1.2
General Configuration (1 of 9) ........................................................................................... 20
5.1.3
WAN 1 Configuration (2 of 9) ............................................................................................ 21
5.1.4
5.1.5
5.1.6
LAN Configuration (5 of 9) ................................................................................................. 22
5.1.7
Cost Matrix Configuration (6 of 9)...................................................................................... 23
5.1.8
Rating Schemes (7 of 9) .................................................................................................... 23
5.1.9
Configuring Analogue Phone Ports (8 of 9) ....................................................................... 24
5.1.10
6.
Configuration Summary (9 of 9) .................................................................................... 24
Access & Login ............................................................................................................................ 25

6.1
URL & Login ............................................................................................................................ 25
6.1.1
Login .................................................................................................................................. 25
6.1.2
Logout ................................................................................................................................ 26
6.1.3
Access to mobile optimized Web Interface ....................................................................... 26
6.2
User Profiles ............................................................................................................................ 27
6.2.1
Administrator ...................................................................................................................... 27
6.2.2
Captain & Master ............................................................................................................... 27
6.2.3
Crew .................................................................................................................................. 27
6.2.4
7.
User Portal & Web Interface ........................................................................................................ 31

7.1
Navigation Pattern................................................................................................................... 31
7.1.1
L-Shape Navigation ........................................................................................................... 31
7.1.2
Top Navigation Bar ............................................................................................................ 32
7.1.3
Left Navigation Bar ............................................................................................................ 33
7.1.4
Weblets .............................................................................................................................. 34
7.1.5
Collapsible Panels ............................................................................................................. 34
7.1.6
Tables ................................................................................................................................ 35
7.2
General Editing Pattern ........................................................................................................... 36
7.2.1
Information Overview ......................................................................................................... 36
7.2.2
Editing Data Values ........................................................................................................... 37
7.3
Home ....................................................................................................................................... 38
7.3.1
Connectivity ....................................................................................................................... 39
7.3.2
Overall Traffic .................................................................................................................... 40
7.3.3
Events & Alerts .................................................................................................................. 41
7.3.4
My Traffic ........................................................................................................................... 43
7.3.5
Connection......................................................................................................................... 44
7.4
My Profile ................................................................................................................................ 46
7.4.1
Account .............................................................................................................................. 47
7.4.2
Changing a Password ....................................................................................................... 48
7.4.3
Usage ................................................................................................................................ 49
7.4.4
Favorites ............................................................................................................................ 51
7.4.5
Address Book .................................................................................................................... 52
7.4.6
Authorizations .................................................................................................................... 54
7.5
8.
Access Rights .................................................................................................................... 28
Intranet .................................................................................................................................... 55
7.5.1
Local Library ...................................................................................................................... 56
7.5.2
Remote Library .................................................................................................................. 59
7.5.3
FAQ ................................................................................................................................... 60
7.5.4
Address Book .................................................................................................................... 61
7.6
Newsroom ............................................................................................................................... 63
7.7
Support .................................................................................................................................... 65
7.7.1
Vessel Details .................................................................................................................... 66
7.7.2
Box Details ......................................................................................................................... 67
7.7.3
Contact .............................................................................................................................. 68
Connectivity .................................................................................................................................. 69
8.1
Terminals (WAN)..................................................................................................................... 69
8.1.1
Broadband Terminal Prerequisites .................................................................................... 70
8.2
Devices Overview ................................................................................................................... 71
8.3
Manual Device Switching ........................................................................................................ 73
8.3.1
Activating a terminal: ......................................................................................................... 73
8.3.2
Deactivating a terminal: ..................................................................................................... 73
8.4
8.4.1
Determine a Default Device ............................................................................................... 74
8.4.2
Connectivity Test: .............................................................................................................. 75
8.4.3
Automatic Device Switching .............................................................................................. 76
8.5
9.
Semi-Automatic Device Switching (VSAT Fallback) ............................................................... 74
Device Management ............................................................................................................... 77
8.5.1
Device Details .................................................................................................................... 78
8.5.2
Communication Channels ................................................................................................. 80
8.5.3
VPN ................................................................................................................................... 82
8.5.4
Firewall .............................................................................................................................. 85
8.5.5
Device Access ................................................................................................................... 87
Account Management .................................................................................................................. 88

9.1
Overview ................................................................................................................................. 88
9.2
Managing User Groups ........................................................................................................... 90
9.2.1
Group Types ...................................................................................................................... 91
9.2.2
Payment Modes ................................................................................................................. 92
9.2.3
Creating a User Group ...................................................................................................... 93
9.2.4
Editing a User Group ....................................................................................................... 100
9.2.5
Deleting a User Group ..................................................................................................... 100
9.3
User Management................................................................................................................. 101
9.3.1
Creating a User................................................................................................................ 102
9.3.2
User Account Voucher ..................................................................................................... 104
9.3.3
Creating a Batch of User ................................................................................................. 105
9.3.4
Creating a Machine Account ........................................................................................... 107
9.3.5
Editing a User Account .................................................................................................... 109
9.3.6
Resetting User Passwords .............................................................................................. 110
9.3.7
Local Credit Management ............................................................................................... 110
9.3.8
Deleting a User Account .................................................................................................. 111
10. Rating Tables .............................................................................................................................. 112

10.1
10.1.1
10.2
Cost Matrix ....................................................................................................................... 112

Editing the Cost Matrix ................................................................................................ 113
Rating Schemes .............................................................................................................. 115
11. Monitoring ................................................................................................................................... 116

11.1
Overview .......................................................................................................................... 116
11.2
Monitor Settings ............................................................................................................... 117
11.2.1
Allowance Alerts .......................................................................................................... 118
11.2.2
Large Session Alerts ................................................................................................... 118
11.2.3
Editing Monitoring Settings .......................................................................................... 118
12. Logs ............................................................................................................................................. 119

12.1
Traffic Development ........................................................................................................ 119
12.2
General Selection Criteria ............................................................................................... 121
12.2.1
Export to CSV .............................................................................................................. 122
12.3
Traffic Logs ...................................................................................................................... 123
12.4
Credit Logs ...................................................................................................................... 125
12.5
Change Log ..................................................................................................................... 126
12.6
System Reporting ............................................................................................................ 127
12.7
Event Log ......................................................................................................................... 128
12.7.1
Acknowledging an event .............................................................................................. 129
13. Telephony ................................................................................................................................... 130

13.1
Phones ............................................................................................................................. 130
13.1.1
Analog Phones ............................................................................................................ 130
13.1.2
IP-, Soft- and Smartphones ......................................................................................... 130
13.1.3
Connecting an IP Phone .............................................................................................. 131
13.1.4
Connecting a Smart- or Softphone .............................................................................. 131
13.2
Authentication mode and external rings .......................................................................... 132
13.3
Telephone Setup ............................................................................................................. 133
13.4
Connected Phones .......................................................................................................... 134
13.4.1
Analog Phones ............................................................................................................ 134
13.4.2
IP Phones .................................................................................................................... 135
13.5
13.5.1
VoIP Settings ................................................................................................................... 135

Changing VoIP Parameter ........................................................................................... 136
14. Network ....................................................................................................................................... 138

14.1
Network Connection ........................................................................................................ 138
14.2
Local Network Extensions ............................................................................................... 138
14.3
Network Overview............................................................................................................ 139
14.4
Local Area Networks (LANs) ........................................................................................... 140
14.4.1
Editing LAN settings .................................................................................................... 141
14.4.2
MAC IP Address Combinations ................................................................................ 141
14.4.3
Online Access Policies ................................................................................................ 143
14.4.4
Network Overview........................................................................................................ 146
14.5
Wide Area Networks (WANs) .......................................................................................... 147
14.6
Firewall Filter Management ............................................................................................. 148
14.6.1
Predefined Firewall Filter ............................................................................................. 149
14.6.2
Creating a Firewall Filter .............................................................................................. 150
Rules Sequences: ........................................................................................................................ 153

14.6.3
Editing a Firewall Filter ................................................................................................ 153
14.6.4
Deleting a Firewall Filter .............................................................................................. 154
14.7
Remote Management ...................................................................................................... 155
14.7.1
Remote Control Setup ................................................................................................. 156
14.7.2
Manual Remote Control Initialization ........................................................................... 159
14.7.3
Terminating Remote Control ....................................................................................... 160
14.7.4
Remote Network Access Setup ................................................................................... 160
14.7.5
Manual Remote Access Initialization ........................................................................... 164
14.7.6
Terminating Remote Access ....................................................................................... 165
14.8
Web Cache ...................................................................................................................... 166
15. System ......................................................................................................................................... 167

15.1
Overview .......................................................................................................................... 167
15.2
Time Management ........................................................................................................... 169
15.2.1
Changing Time Zone ................................................................................................... 169
15.2.2
Time Synchronization .................................................................................................. 169
15.3
System Monitoring ........................................................................................................... 171
15.3.1
Current System Status ................................................................................................ 171
15.3.2
System Monitoring Log ................................................................................................ 172
15.4
Backup & Restore ............................................................................................................ 173
15.4.1
System Backup ............................................................................................................ 174
15.4.2
System Restore ........................................................................................................... 176
15.4.3
Factory Reset .............................................................................................................. 177
15.5
Updates ........................................................................................................................... 178
15.6
Synchronization ............................................................................................................... 179
15.7
Power Control .................................................................................................................. 181
15.8
Maintenance Mode .......................................................................................................... 182
15.8.1
Login details for maintenance mode ........................................................................... 184
16. Any questions? Need support? ................................................................................................ 186

17. Appendix A ................................................................................................................................. 187
17.1
List of events .................................................................................................................... 187
18. Appendix B ................................................................................................................................. 189

18.1
List of supported controlled Devices on WAN1 ............................................................... 189
19. Appendix C ................................................................................................................................. 190

19.1
Furuno Felcom configuration guide to be filled here ....................................................... 190
20. Appendix D ................................................................................................................................. 191

20.1
VPN guide to be placed here ........................................................................................... 191
21. Appendix E .................................................................................................................................. 192

21.1
Detailed Remote Access Guide to be placed here.......................................................... 192
Tables
Table 1: Hardware Specifications Rack Unit ......................................................................................... 15
Table 2: Hardware Specifications Wall Unit .......................................................................................... 17
Table 3: Access Rights .......................................................................................................................... 30
Table 4: Display of Sections .................................................................................................................. 32
Table 5: Contents of the Home Page .................................................................................................... 38
Table 6: Account Information Details .................................................................................................... 47
Table 7: Usage Log Details ................................................................................................................... 50
Table 8: Vessel Details .......................................................................................................................... 66
Table 9: Broadband Terminals Supported ............................................................................................ 69
Table 10: Communication Channels ..................................................................................................... 80
Table 11: Traffic Log Details ............................................................................................................... 124
Table 12: Credit Log Details ................................................................................................................ 125
Table 13: Change Log Details ............................................................................................................. 126
Table 14: Event Log Details ................................................................................................................ 129
Table 15: Predefined Firewall Filter ..................................................................................................... 149
Table 16: System Details..................................................................................................................... 168
Table 17: System Status Details ......................................................................................................... 172
Table 18: List of Events ....................................................................................................................... 188
Table 19: Supported Controlled Devices ............................................................................................. 189
Figures
Figure 1: Power Supply Cabling ............................................................................................................ 19
Figure 2: Vizada XChange Box Login Page .......................................................................................... 25
Figure 3: Logout .................................................................................................................................... 26
Figure 4: Mobile Login Page.................................................................................................................. 26
Figure 5: Example of the User Interface ................................................................................................ 31
Figure 6: Top Navigation Bar................................................................................................................. 32
Figure 7: Left Navigation Bar ................................................................................................................. 33
Figure 8: Weblet Navigation .................................................................................................................. 34
Figure 9: Example of a Collapsible Panel ............................................................................................. 34
Figure 10: Example of a Double Square ............................................................................................... 34
Figure 11: Example of a table................................................................................................................ 35
Figure 12: Example of an Overview of Values ...................................................................................... 36
Figure 13: Example of editable Data ..................................................................................................... 37
Figure 14: Captains Home Page .......................................................................................................... 38
Figure 15: Example of Current Connection ........................................................................................... 39
Figure 16: Example of Traffic On Board ............................................................................................... 40
Figure 17: Example of Traffic Alerts ...................................................................................................... 41
Figure 18: Traffic Alerts for Crew member ............................................................................................ 42
Figure 19: Example of My Traffic .......................................................................................................... 43
Figure 20: Example of My Connection .................................................................................................. 44
Figure 21: Opening Channel ................................................................................................................. 44
Figure 22: Connection Details ............................................................................................................... 45
Figure 23: Time Window Message ........................................................................................................ 45
Figure 24: My Profile ............................................................................................................................. 46
Figure 25: Changing a Password .......................................................................................................... 48
Figure 26: Usage ................................................................................................................................... 49
Figure 27: Favorites ............................................................................................................................... 51
Figure 28: Adding a New Favorite ......................................................................................................... 51
Figure 29: Personal Address Book ........................................................................................................ 52
Figure 30: Authorizations Profile Overview ........................................................................................... 54
Figure 31: Intranet ................................................................................................................................. 55
Figure 32: Local Library ......................................................................................................................... 56
Figure 33: Managing Categories ........................................................................................................... 56
Figure 34: Rename Category ................................................................................................................ 57
Figure 35: Delete Category ................................................................................................................... 57
Figure 36: Status Bar ............................................................................................................................. 58
Figure 37: Remote Library ..................................................................................................................... 59
Figure 38: FAQ ...................................................................................................................................... 60
Figure 39: Question and Answer ........................................................................................................... 60
Figure 40: Shared Address Book .......................................................................................................... 61
Figure 41: Newsroom ............................................................................................................................ 63
Figure 42: Detailed News ...................................................................................................................... 64
Figure 43: Support ................................................................................................................................. 65
Figure 44: Box Details ........................................................................................................................... 67
Figure 45: Contact Form ........................................................................................................................ 68
Figure 46: Device Overview .................................................................................................................. 71
Figure 47: Activating the Terminal ......................................................................................................... 73
Figure 48: Default Device ...................................................................................................................... 74
Figure 49: Connectivity Test .................................................................................................................. 75
Figure 50: Device Switching .................................................................................................................. 76
Figure 51: Terminal Management ......................................................................................................... 77
Figure 52: Editing the Device ................................................................................................................ 78
Figure 53: Open VPN Settings .............................................................................................................. 82
Figure 54: Open VPN Details ................................................................................................................ 83
Figure 55: GRE VPN Details ................................................................................................................. 84
Figure 56: Applied Rules ....................................................................................................................... 85
Figure 57: Firewall ................................................................................................................................. 85
Figure 58: Terminal Firewall .................................................................................................................. 86
Figure 59: Device Access ...................................................................................................................... 87
Figure 60: Overview of Accounts .......................................................................................................... 88

Figure 61: Overview of Groups.............................................................................................................. 90
Figure 62: Group Details ....................................................................................................................... 93
Figure 63: VoIP Connectivity ................................................................................................................. 94
Figure 64: VoIP Connectivity ................................................................................................................. 94
Figure 65: Data Connectivity ................................................................................................................. 95
Figure 66: Applied Rules ....................................................................................................................... 96
Figure 67: Group Firewall ...................................................................................................................... 97
Figure 68: Maximum Daily Duration ...................................................................................................... 98
Figure 69: Daily Time Windows ............................................................................................................. 99
Figure 70: User Overview .................................................................................................................... 101
Figure 71: New User ............................................................................................................................ 102
Figure 72: User Account Voucher ....................................................................................................... 104
Figure 73: Instant User Creation ......................................................................................................... 105
Figure 74: User Account Summary ..................................................................................................... 106
Figure 75: New Machine ...................................................................................................................... 107
Figure 76: Machine Account Voucher ................................................................................................. 108
Figure 77: User Details ........................................................................................................................ 109
Figure 78: New User Credentials Summary ........................................................................................ 110
Figure 79: User Credit ......................................................................................................................... 110
Figure 80: Delete User Popup ............................................................................................................. 111
Figure 81: Deletion Success ............................................................................................................... 111
Figure 82: Rating Tables ..................................................................................................................... 112
Figure 83: Cost Matrix ......................................................................................................................... 113
Figure 84: Edit Cost Matrix .................................................................................................................. 114
Figure 85: Rating Schemes ................................................................................................................. 115
Figure 86: Overview of the Monitor function........................................................................................ 116
Figure 87: Monitors Settings ............................................................................................................... 117
Figure 88: Logs Overview.................................................................................................................... 119
Figure 89: Log Selection Criteria ......................................................................................................... 121
Figure 90: CSV Export ......................................................................................................................... 122
Figure 91: Traffic Log .......................................................................................................................... 123
Figure 92: Credit Log ........................................................................................................................... 125
Figure 93: Change Log ........................................................................................................................ 126
Figure 94: System Reporting ............................................................................................................... 127
Figure 95: Event Log ........................................................................................................................... 128
Figure 96: Telephony........................................................................................................................... 133
Figure 97: Connected Phones ............................................................................................................. 134
Figure 98: VoIP Settings...................................................................................................................... 135
Figure 99: Network Overview .............................................................................................................. 139
Figure 100: LANs ................................................................................................................................. 140
Figure 101: MAC - IP Combination ..................................................................................................... 141
Figure 102: Delete Confirmation MAC/IP combination ....................................................................... 142
Figure 103: Online Access Policy ........................................................................................................ 143
Figure 104: Black Listing ..................................................................................................................... 143
Figure 105: Add Black List Client ........................................................................................................ 144
Figure 106: White Listing ..................................................................................................................... 144
Figure 107: Add White List Client ........................................................................................................ 145
Figure 108: Network Overview ............................................................................................................ 146
Figure 109: IP-MAC Address Association ........................................................................................... 146
Figure 110: WANs ............................................................................................................................... 147
Figure 111: Firewall Filter Management .............................................................................................. 148
Figure 112: Creating a New Filter ....................................................................................................... 150
Figure 113: Filter Rules in Easy Mode ................................................................................................ 151
Figure 114: Filter Rules Expert Mode .................................................................................................. 151
Figure 115: Rule Sequences ............................................................................................................... 153
Figure 116: Filter Edition ..................................................................................................................... 153
Figure 117: Remote Access ................................................................................................................ 155
Figure 118: Add Trusted Client ........................................................................................................... 156
Figure 119: Remove Trusted Client .................................................................................................... 157
Figure 120: Remote Control Rules ...................................................................................................... 157
Figure 121: Add Remote Control Rule ................................................................................................ 158
Figure 122: Remove Remote Control Rule ......................................................................................... 158

Figure 123: Remote Access Started ................................................................................................... 159
Figure 124: Remote Access WAN2 ..................................................................................................... 159
Figure 125: Remote Access Stopped .................................................................................................. 160
Figure 126: Add Trusted Client ........................................................................................................... 161
Figure 127: Remove Trusted Client .................................................................................................... 161
Figure 128: Port Forwarding Rules ..................................................................................................... 162
Figure 129: Add Forwarding Rule ....................................................................................................... 162
Figure 130: Remove Port Forwarding Rule ......................................................................................... 163
Figure 131: Remote Access Started ................................................................................................... 164
Figure 132: Remote Access WAN2 ..................................................................................................... 164
Figure 133: Remote Access Stopped .................................................................................................. 165
Figure 134: Web Cache....................................................................................................................... 166
Figure 135: System Overview ............................................................................................................. 167
Figure 136: Time Management ........................................................................................................... 169
Figure 137: Edit Time Zone ................................................................................................................. 169
Figure 138: System Monitoring ........................................................................................................... 171
Figure 139: System Monitoring Log .................................................................................................... 172
Figure 140: Backup & Restore ............................................................................................................ 173
Figure 141: System Backup ................................................................................................................ 174
Figure 142: Automatic Backup ............................................................................................................ 175
Figure 143: Local Upload .................................................................................................................... 176
Figure 144: Restoring from the Box .................................................................................................... 176
Figure 145: Factory Reset ................................................................................................................... 177
Figure 146: Update .............................................................................................................................. 178
Figure 147: Synchronization ................................................................................................................ 179
Figure 148: Power Control................................................................................................................... 181
Figure 149: Reboot to Maintenance Mode .......................................................................................... 182
Figure 150: Start-up Info...................................................................................................................... 183
Figure 151: Maintenance Mode ........................................................................................................... 184
1.
INTRODUCTION
This user manual is a complete guide to using the Vizada XChange Box.
1.1
Copyrights
All rights reserved. This publication and its contents are proprietary to Astrium Services. No part of this
publication may be reproduced in any form or by any means without the prior approval of Astrium
Services.
Astrium Services has provided every effort to ensure the correctness and completeness of the material
in this document. However Astrium Services shall not be liable for errors contained herein. The
information in this document is subject to change at any time without notice. Astrium Services makes
not warranty of any kind with regard to this material including but not limited to the implied warranties
of merchantability and fitness for a particular purpose
1.2
Trademarks
Astrium Services trademark referenced in this document is the property of the holding company of
Astrium Services.
XChange Administrator Handbook
2.
SAFETY & SECURITY
The following general safety precautions and warning must be observed when operating and servicing
the Vizada XChange Box. Failure to comply with these precautions or with specific warnings given
elsewhere in this manual violates the safety standards governing the design, manufacture and
intended use of the equipment. Astrium Services assumes no liability for the end-users failure to
comply with the present terms.
Before handling any equipment, be fully aware of the hazards of working on electrical circuitry.
Ensure that users are familiar with standard practices for preventing accidents. Please observe
the following safety guidelines when installing or handling the Vizada XChange Box:
Always disconnect all power supply connections before working on Vizada XChange Box
hardware.
Ensure there is adequate air circulation and avoid any risk of tipping over by not stacking or
balancing the box on top of other devices. Ensure the installation is firmly and securely in place.
Check out possible work area hazards, such as damp floors, ungrounded power extension cables,
and missing safety grounds.
Do not carry out any action that creates a potential hazard to people or renders the equipment
unsafe.
Do not work alone if there is the slightest risk of a potentially hazardous condition.
The chassis of the equipment is tamper proof and should never be opened under any
circumstances. Doing so will void the warranty.
Do not work on the device during periods of lightning activity. It is especially important not to
connect or disconnect cables at this time, as the equipment could act as a conductor.
3.
MOUNTING
The following instructions optimize the configuration of the equipment.
Do not stack or balance the equipment on top of other devices. This prevents problems due to
tripping over cords and cables, and allows air to circulate. Check that the installation is fixed
securely in place.
Install the box in an open rack whenever possible. If you install it in an enclosed rack, make sure it
has adequate ventilation. Do not add too many devices as each unit generates heat. An enclosed
rack should have louvered sides and a fan to cool the air.
When mounting a chassis in an open rack, ensure that the rack frame does not block the intake or
exhaust ports. If the chassis is installed on slides, check the position of the chassis when sliding it
all the way into the rack.
In an enclosed rack which has a ventilation fan in the top part, the excess heat generated by
equipment near the bottom of the rack can be drawn upwards into the intake ports of the
equipment above. Make sure you provide adequate ventilation for the equipment at the bottom of
the rack.
4.
HARDWARE & OPERATING SYSTEM
4.1
Rack mount Unit 19
4.1.1 Specifications
MAIN BOARD
MAIN MEMORY
OPERATING
SYSTEM
Supports Intel Core 2 Duo / Pentium Dual-Core /

Celeron processors in LGA775 package
Supported FSB: 800MHz / 1066MHz / 1333MHz
Intel G41 and ICH7R chipset
4 GB DDR2-SDRAM
Linux
4x GbE LAN interfaces onboard
LAN FEATURES
LAN chipset: Intel

Supported link speeds 10 / 100 / 1000 Mbit/s
I/O INTERFACE
FRONT
HDD access / Power / GPIO status LEDs

2x USB 2.0 ports
2x RJ45 type LAN ports
3x RJ45 type WAN ports
I/O INTERFACE
REAR
4x RJ11 type telephony ports

1x power switch
1x on-board CompactFlash
1x internal 2.5 HDD drive
DEVICES
POWER INPUT
DIMENSIONS
200W ATX power supply

426mm x 450mm x 44mm
CERTIFICATION
CE Approval
FCC Class A
UL
Table 1: Hardware Specifications Rack Unit
4.1.2 Port Overview Rack Unit

Front Panel:
2xUSB Ports
LAN RJ-45 Sockets
WAN3
LAN1
WAN1
LAN2
WAN2
Back-Panel:
Analog RJ-11 Phone Sockets
Power Supply
Fans
ON / OFF
OUT
IN1
IN2
IN3
4.2
Wall mount Unit
4.2.1 Specifications
Supports Intel Core 2 Duo / Pentium Dual-Core /
Celeron processors in LGA775 package
Supported FSB: 800MHz / 1066MHz / 1333MHz
Intel GM45 and ICH9M chipset
MAIN BOARD
MAIN MEMORY
OPERATING
SYSTEM
4 GB DDR2-SDRAM
Linux
4x GbE LAN interfaces onboard
LAN FEATURES
I/O INTERFACE
LAN chipset: Intel

Supported link speeds 10 / 100 / 1000 Mbit/s
HDD access / Power / GPIO status LEDs
6x USB 2.0 ports
2x RJ45 type LAN ports
2x RJ45 type WAN ports
4x RJ11 type telephony ports
1x power switch
1x on-board CompactFlash
1x internal 2.5 HDD drive
DEVICES
POWER INPUT
150W DC ATX power supply
HUMIDITY
10% - 90% non-condensing
OPERATING
TEMPERATURE
DIMENSIONS
0C ~ +45C
142mm (W) x 248mm (D) x 185mm (H)
CERTIFICATION
CE Approval
Table 2: Hardware Specifications Wall Unit
4.2.2 Port Overview Wall Unit

RJ-45
Analog RJ-11
Sockets
Phone Sockets
WAN1
LAN1
OUT
IN1
LAN2
IN2
WAN2
IN3
WAN3
33
ON / OFF
Power Supply
4.2.3 Power Supply Wall Mount Unit

The picture below displays, how the delivered power supply should be cabled and connected.
Figure 1: Power Supply Cabling
The power supply is not designed to be used on board a vessel. Its designed on shore laboratory
tests only.
5.
INITIALIZATION & DEFAULT SETUP
Connect all hardware devices to the proper slots in the Vizada XChange Box. For further information
about the correct procedure for installing the hardware, refer to the Hardware Installation Quick
Guide.
5.1
Wizard
When starting the Vizada XChange Box for the first time, an initialization wizard takes the installer
through the first steps for configuring the system. This chapter describes these steps in more detail.
The wizard can be restarted by an authorized installer at any time to reconfigure the Vizada
XChange Box. To start the wizard, go to Box Settings > System > Start Wizard.
5.1.1 Before Starting
Select the action which should be performed:
1. Restore from a backup file
2. Process the wizard
In case of a box swap or fleet wide deployment of the Vizada XChange Box with similar configuration
the Restore form a backup file option can be selected.
When backup files are already stored locally, a table provides all available files. In addition a backup
file can be uploaded from the computer used by the installer.
For a new installation, select option 2 Process the wizard and follow the next steps.
5.1.2 General Configuration (1 of 9)
Select the General Information setting about the Vizada XChange Box and click Next.
Language (English only)

System currency (US dollar or Euro)
Local system time (UTC offset)
Interface Template (Vizada)
5.1.3 WAN 1 Configuration (2 of 9)

For the FleetBroadband terminal connected to WAN port 1 of the Vizada XChange Box, select Yes
and select one of the predefined terminal models controlled by the box.
Select the model controlled by the device (Supported Devices listed in Appendix B)
Change the device name and description if you wish
Change the IP parameters if necessary
It is recommended that for most usage scenarios you keep the predefined IP parameters.
Only IT specialists familiar with IP addressing should change the predefined IP parameters when
necessary.
If there is no secondary broadband terminal in place, select No and click Next.
If secondary (optional) autonomous broadband terminals are used on board, select the number of the
terminals connected to WAN port 2 on the Vizada XChange Box. For each secondary terminal a list of
details appear. Collapsible panels separate each terminal. panel.
5.1.4.1
One Autonomous Terminal:
Select the autonomous device model

Change device name and description if you wish
Select the WAN IP addressing mode
If you select the DHCP service, the Vizada XChange Box will automatically retrieve all necessary IP
addressing details from the terminal.
If you select static mode, the box must be provided manually with a static WAN IP address and all IP
addressing details, such as the gateway IP, subnet, and primary and secondary DNS addresses.
5.1.4.2
More Autonomous Terminals:
If more than one autonomous broadband terminal are in place, connect all terminals to WAN port 2 of
the Vizada XChange Box, using an Ethernet switch (DHCP disabled).
In the current version, up to 3 different autonomous broadband terminals can be connected at the
same time.
Select each autonomous broadband terminal

Change the device name and description if you wish
The WAN IP addressing mode can only be Static
Set the IP address of the Vizada XChange Box for each terminal
Set the gateway IP addresses
Set primary and secondary DNS server addresses
When all these requisite details have been correctly set, click on Next to continue.
Each terminal must be in a separate IP address range.

If an MPDS terminal is in place and connected to WAN port 3, go through the setup procedure for
configuring step 3. If the WAN port 3 is not used, select No and click Next.
5.1.6 LAN Configuration (5 of 9)
Up to two local networks can be configured in static IP addressing mode or in DHCP dynamical IP
addressing mode.
Select one IP mode for each local network (LAN1 and LAN2), and click Next.
Using DHCP Server Mode enables the DHCP service for the specific network, and all connected
network devices are provided with appropriate IP addresses by the box.
LAN 1:
The local Vizada XChange Box IP address is pre-set to 10.0.1.1/24
The pre-set IP range is set to 10.0.1.2 10.0.1.254
LAN 2:
The local Vizada XChange Box IP address is pre-set to 10.0.2.1/24
The pre-set IP range is set to 10.0.2.2 10.0.2.254
If just one LAN port is used, select No for the second LAN configuration.
Only IT specialists familiar with IP addressing should change the predefined IP parameters where
necessary.
Using Static Mode disables the DHCP service for the specific network and all connected network
devices must be provided with a static IP address or another DHCP server must be enabled to provide
IP addresses automatically.
The local Vizada XChange Box IP address must be a static address. It is pre-set to 10.0.1.1/24.
Only IT specialists familiar with IP addressing should change the predefined IP parameters where
necessary.
Example: LAN1 set in Static Mode with IP address 10.10.10.1/24

Connected networks devices must be provided with the following IP parameters:
IP address
10.10.10.X
Network mask
255.255.255.0
Default gateway
10.10.10.1
Primary DNS
Secondary DNS
:
:
10.10.10.1
(with X between 2 and 254)
(Vizada XChange Box IP)

(Vizada XChange Box IP)
blank
5.1.7 Cost Matrix Configuration (6 of 9)

A cost matrix is displayed. The number of devices depends on the broadband terminals selected in
steps 2 and 3 of the initialization wizard.
For each broadband terminal prices for

Voice ($/min)
Data ($/KB)
VoIP ($/min)
must be configured separately per accounting mode (corporate usage or local allowance).
Set the cost matrix to $0.00 if a flat-fee for data usage is available for an autonomous broadband
terminal such as a VSAT or if there is no need to track fees for crew members, for example.
After filling out the cost matrix, click Next.
5.1.8 Rating Schemes (7 of 9)
A rating scheme is displayed. The number of devices depends on the broadband terminals selected in
steps 2 and 3 of the initialization wizard.
For each broadband terminal the minimum charge and stepping for
Voice (sec)
VoIP (sec)
Data (KB)
must be configured separately per accounting mode (corporate usage or local allowance)
5.1.9 Configuring Analogue Phone Ports (8 of 9)

Declare the authentication mode to each analogue phone connected and click Next:
Open access = no authentication required

PIN code restricted = authentication required
To change the default configuration, click Edit.
Change the phone names if wished

Select which phone shall ring on incoming calls
Click Save to store the configuration or Cancel to decline
It is recommended that you select the phone under the captains responsibility
to ring on external
calls exclusively for business communications.
If an analogue phone is provided for private usage by the crew (or if the port is not used) it is
recommended that you set the authentication mode to PIN code restricted to avoid generating
unwanted costs for voice call on Corporate.
The authentication mode can be changed later on by the administrator.

5.1.10 Configuration Summary (9 of 9)
Check the configuration summary. Make sure all devices and additional equipment are connected to
the Vizada XChange Box and are that they are all switched on.
If any of the configuration settings are incorrect, click on Back to return to the specific configuration
page and change the settings accordingly.
If the configuration setup is correct, click Save to continue with initializing the box.
The Vizada XChange Box will restart after the initialization wizard has been completed. After
rebooting, the Vizada XChange Box will be ready for use.
6.
ACCESS & LOGIN
To access Vizada XChange Box web interface, you need to connect a computer to the local network
(LAN1 or LAN2).
To login and use the Vizada XChange Box web interface you need to allow in your browser to accept
cookies. Administrators connected to the Vizada XChange Box must have Adobe Flash Player version
8.0 or higher installed and running on their computer.
6.1
URL & Login
The login page can be accessed using any web browser supporting Java script by entering the URL:
http://xchange.box.
Figure 2: Vizada XChange Box Login Page
6.1.1 Login
To login onto the Vizada XChange Box, use the username and 8-digit passcode provided by the
master on board or any other responsible person.
6.1.2 Logout
To logout from the Vizada XChange Box, click the Logout link on top middle of any page.
Figure 3: Logout
6.1.3 Access to mobile optimized Web Interface

The mobile optimized version of the Vizada XChange Box web interface can be accessed using any
web browser by entering the URL: http://m.xchange.box or http://mobile.xchange.box.
Figure 4: Mobile Login Page
A detailed user guide for the mobile optimized web interface is provided separately.
6.2
User Profiles
There are three different predefined access level profiles that provide different access rights for usage,
management and configuration. For each access level, there is one account preconfigured. Details on
access rights details for each preconfigured account are listed in Section 5.2.4.
It is highly recommended to change the default password at installation.

6.2.1 Administrator
Only the local administrator is allowed to change the configuration of the Vizada XChange Box.
The administrator is not allowed to launch a data session or voice call, so there is no My Profile
page created for them.
6.2.2 Captain & Master

The captain is allowed to manage the Vizada XChange Box.
Generally he has read access to the Vizada XChange Box configuration, is allowed to manage local
users and user groups and is able to launch data sessions and voice calls.
6.2.3 Crew
Crew members are only allowed to use the Vizada XChange Box and have no access rights to the
configuration. They are only permitted to launch data sessions, make voice calls and access the box
intranet. (depending on their local prepaid allowance)
6.2.4 Access Rights

The following table displays access rights for all user profiles.
Meaning of the code words:
Admin
Access

= Full read and write access

= Read and execute access
= Read-only access
INSTALLER
BOX
INITIALIZATION
ADMINISTRATOR
CAPTAIN
CREW
Admin
(USING THE WIZARD)
PERSONAL
HOMEPAGE
BOX SETTINGS
OVERVIEW
Access
Access
Access
DEVICES
Admin
Admin
USERS
Admin
Admin
Admin
GROUPS
Admin
Admin
Admin
COST MATRIX
Admin
Access
Access
RATING SCHEMES
Admin
Access
Access
OVERVIEW
SETTINGS
Admin
Admin
Access
OVERVIEW
TRAFFIC LOGS
CREDIT LOGS
CHANGE LOGS
EVENT LOGS
SYSTEM LOGS
CONNECTIONS
ACCOUNTS
OVERVIEW
RATING TABLES
MONITORS
LOGS
INSTALLER
ADMINISTRATOR
CAPTAIN
CONNECTION
OVERVIEW
CALLS SETTINGS
LANS
Admin
Admin
Access
WANS
FIREWALL
Admin
Admin
Access
REMOTE CONTROL
Admin
Admin
Access
PORT
FORWARDING
Admin
Admin
Access
WEB CACHE
Admin
Admin
Access
Admin
Admin
Access
Access
CREW
TELEPHONY
NETWORK
OVERVIEW
SYSTEM
OVERVIEW
TIME
MANAGEMENT
Admin
BACKUP &
RESTORE
Admin
UPDATE
Admin
Admin
Access
SYNCHRONIZATION
Admin
Admin
Access
POWER CONTROL
Admin
Admin
Admin
MY PROFILE
ACCOUNT
Admin
Admin
BOOKMARKS
Admin
Admin
PRIVATE ADDRESS
BOOK
Admin
Admin
USAGE LOG
INTRANET
LOCAL LIBRARY
Admin
Admin
Access
Access
REMOTE LIBRARY
FAQS
Admin
Admin
Admin
LATEST NEWS
ALL NEWS
ADDRESS BOOK
NEWSROOM
INSTALLER
ADMINISTRATOR
CAPTAIN
VESSEL DETAILS
BOX DETAILS
CONTACT
CREW
SUPPORT
ACCESSING
REMOTELY
Table 3: Access Rights
7.
USER PORTAL & WEB INTERFACE
7.1
Navigation Pattern
7.1.1 L-Shape Navigation

The Vizada XChange Box uses the L shaped navigation design - the most frequently used navigation
pattern for classic web usage. This involves a combination of horizontal and vertical navigation.
Horizontal navigation is used for key main pages such as My Profile or the local Intranet. Vertical
navigation is used to navigate down specific functionalities inside the main pages or sections.
Figure 5: Example of the User Interface
7.1.2 Top Navigation Bar

The top navigation bar includes the main sections of the Vizada XChange Box. The table below shows
how sections are displayed with respect to each users profile:
ADMINISTRATOR
CAPTAIN
CREW
HOME
BOX
SETTINGS
MY PROFILE
INTRANET
NEWSROOM
SUPPORT
Table 4: Display of Sections

The top navigation bar is black with a white font to display the names of each section. When the
mouse pointer rolls over the section, the tab turns red.
When you click on a section or on one of its inside pages, the section tab stays red.
Figure 6: Top Navigation Bar
7.1.3 Left Navigation Bar

The left navigation bar lists the sub-sections (2nd level of navigation) and the pages inside them (3rd
level).
Figure 7: Left Navigation Bar
7.1.4 Weblets
With the Vizada XChange Box you can navigate inside the same page at a 4 level using horizontal
th
weblets:
Figure 8: Weblet Navigation

Before they are selected, a weblet is colored gray
When you select a weblet, it turns white with the name in red
7.1.5 Collapsible Panels
To avoid displaying a very large amount of information on a single page when describing a long table
or a process, the system uses collapsible panels.
These panels can be opened or closed independently of each other as shown below:
Figure 9: Example of a Collapsible Panel
You can click on each panel and toggle between the expanded and collapsed status. To clarify this,
there is a double arrow that points to the right (collapsed state) or downwards (expanded state).
A double square indicates that this panel cannot be collapsed and stays open all the time.
Figure 10: Example of a Double Square
7.1.6 Tables
To avoid displaying a very large amount of lines on one single page when describing a long table, the
system uses flexible tables.
The displayed amount of information can be changed by the user.
Figure 11: Example of a table
7.1.6.1
Sorting displayed information:
To sort the information displayed, click once on the title of a column to sort the list in ascending order
and twice for a descending order.
7.1.6.2
Changing number of shown lines:
The number of lines to be shown can simply be changed by clicking on the amount on the bottom line
of each table.
Click 10 to display 10 lines per page or 100 to display 100 lines per page. In case more lines are
available, they will be displayed on a further page.
7.2
General Editing Pattern
An example of the general pattern for editing with the Vizada XChange Box web interface is given
below: it involves changing the user details for a crew member. This pattern is generally applicable for
editing and configuring values.
7.2.1 Information Overview

First, the system provides an overview of the existing data:
Figure 12: Example of an Overview of Values
7.2.2 Editing Data Values

By clicking on Edit the page in question is refreshed and the data on display are converted into
editable fields.
Figure 13: Example of editable Data
By clicking on Save the data that has been changed will be stored in the Vizada XChange Box
system and the page is refreshed. It remains in editing mode.
You cannot edit fields with a gray underlay.
7.3
Home
When the user has logged in successfully the system automatically redirects them to the Home
screen.
Figure 14: Captains Home Page
In the content listed below, the blocks of objects are displayed on the Home page. The content will
vary according to the user profile.
ADMINISTRATOR
CAPTAIN
CREW
CONNECTIVITY
OVERALL TRAFFIC
MY CONNECTION
EVENTS & ALERTS
MY TRAFFIC
Table 5: Contents of the Home Page
7.3.1 Connectivity
Connectivity shows the currently available (i.e. Ready' status) broadband terminal. The information
covers:
Broadband terminal name

Terminal status per communication type
o Data
o VoIP
o Voice
Figure 15: Example of Current Connection
Clicking the Change link redirects the administrator or captain straight to the connection management
page to provide switching functionality for the manual broadband terminal.
The small icon next to Pharostar indicates that this device is the default device used by the
Vizada XChange system. This function is only available in combination with Global Maritime
Broadband Bundles from Astrium Services.
7.3.2 Overall Traffic

The Overall Traffic block shows the overall traffic consumption for the current day and the current
month separately for each connected broadband terminal:
Name of broadband terminal

Data traffic consumption in amount and volume
Voice traffic consumption in minutes and amount
VoIP traffic consumption in minutes and amount
Figure 16: Example of Traffic On Board
Clicking the More link redirects the administrator or captain straight to the Traffic Log page, providing
a detailed account of changes in traffic over time.
The Overall Traffic block only displays for the administrator and captain.
Tip!! Clicking on the communication type all, data, voip or voice the displayed information will be
filtered to the selected type.
7.3.3 Events & Alerts

7.3.3.1
Administrator/Captain:
The Events & Alerts block displays any alert transmitted by an active traffic monitor if for instance the
users prepaid allowance falls below the minimum threshold, or an event message in case a device is
no longer ready for connection
Alert categories displayed cover:
Allowance alerts
Large session alerts
Event alerts
If an alert is issued, the type (Monitor, Connection) and the event description will be displayed below
the alert category:
Figure 17: Example of Traffic Alerts
Clicking on the More link redirects the administrator or captain straight to the Event Log page,
providing more details about the events.
To acknowledge and to hide an event message from the home page, simply click the X next to the
alert.
7.3.3.2
Crew Member:
For crew member an alert is issued if the local prepaid allowance falls below the minimum threshold. A
message is displayed informing the crew member:
Figure 18: Traffic Alerts for Crew member
7.3.4 My Traffic
The My Traffic block shows the users personal traffic consumption for the current day and current
month separately for each connected broadband terminal and type of service:
Name of broadband terminal

Data traffic consumption in amount and volume
Voice traffic consumption in amount and volume
VoIP traffic consumption in amount and volume
Figure 19: Example of My Traffic
As the administrator is not allowed to launch a data session or voice call, this block is not
displayed.
Tip!! Clicking on the communication type all, data, VoIP or voice the displayed information will be
filtered to the selected type.
7.3.5 Connection
The Connection block enables the captain and crew member to launch/disconnect a data session.
Figure 20: Example of My Connection
7.3.5.1
Displayed information:
Before launching a new data session, the Connection block displays:
Connection (available data device)

Cost (cost per MB)
Available channel
o The number of available channel depends on the available device and the user profile.
7.3.5.2
Session Launch:
To launch a data session, select the communication channel and press the green Connect button.
Depending on the individual setup, you may only be able to select one communication channel.
A status bar will inform you about the connection status:
Figure 21: Opening Channel
When the data session is established, the users personalized favorites are displayed automatically in
a separate tab in the browser.
During a data session, you can still surf on the local intranet, but cannot close the Vizada XChange
Box portal. If you try to, a warning message pops up and asks you to first close the data session.
During an active data session, the Connection block gives users information about traffic
consumption and credit levels:
Figure 22: Connection Details
7.3.5.3
Disconnect:
To disconnect and to close the data session, just press the red Disconnect button.
7.3.5.4
Daily Access Limits:
When the user tries to log-in outside his allowed time window, or when he has already reached the set
maximum communication duration for that day, the Connection block displays a warning message
and it is not possible for the user to connect to the internet.
Figure 23: Time Window Message
7.4
My Profile
The My Profile section is displayed for both the captain and crew users.
My Profile provides individual account management and personalization capabilities to access:
User Account details

o Password management
Usage log
Favorites
Personal address book
Authorizations
Figure 24: My Profile
7.4.1 Account
The Account section gives an overview of the users account details.
You can edit the name, email address and mobile number fields. Just type the new values into the
white text fields and save the changes. An overview of all the information is shown in this table:
EDITABLE
READ
ONLY
STATUS
ACCOUNT TYPE
FIRST NAME
LAST NAME
E-MAIL ADDRESS
MOBILE NUMBER
USER GROUP
PIN CODE
CURRENT CREDIT
Table 6: Account Information Details
The non-editable fields (except of the PIN password) can only be changed by the administrator or
captain in the Accounts management section of the Vizada XChange Box.
7.4.2 Changing a Password

To change the password click the Password weblet and proceed as follows:
Type in the last 4-digits of the current PIN-code

Type in a new set of 4 digits (only the last 4 digits can be changed)
Confirm the new set of digits
Click Save
Figure 25: Changing a Password
7.4.3 Usage
The Usage page provides each user with their personal usage and credit consumption log for all
broadband terminals and types of communication for up to 30 days.
Figure 26: Usage
DESCRIPTION
START DATE
Start date and time of the session
TYPE
Data, voice or VoIP

Class of session e.g. Standard IP
TYPE CLASS
TERMINAL
Used terminal
PAYMENT MODE
DURATION
UNIT
Corporate usage, local prepaid,

Universal Card
Duration of the session
Units consumed e.g. kB, min
TOTAL COST
Credit consumption of the session
DESTINATION
Displays the can number dialed (For

voice calls only)
Table 7: Usage Log Details
By default, all available usage data can be displayed by entering the usage log.
Using the selection criteria given at the top you can display specific usage details. The selection
criteria include:
Type
o All
o Voice
o Data
o VoIP
Period
o Current Month
o Last 7 days
o Last 14 days
o Last 30 days
Terminal (if more than one is available on board)
o All Terminals
o A specific terminal
To filter specific usage details, select the options from the different selection criteria and click Submit.
The page will be refreshed, and only the selected usage details will display on the basis of the
selection criteria.
Tip!! To sort the display of usage details, click once on the name of any column to sort the list in an
ascending order and twice for a descending order.
7.4.4 Favorites
The Favorites section can be used to access your personal favorite websites. Your personal
favorites appear in a separate browser tab at connection start. This is especially useful when you
share the same PC with several other users.
Figure 27: Favorites
To go straight to a bookmarked website, simply click on the Favorite Title.

7.4.4.1
Adding new favorites:
To add new favorites, proceed as follows:
Click Add
Type in a title for this bookmark
Input the websites URL
Click Save
Or click Back to cancel
Figure 28: Adding a New Favorite
7.4.4.2
Sort Favorites:
To sort the bookmarks into a preferred sequence, click on the up or down arrows in the first column.
7.4.4.3
Editing Favorites:
To edit or delete a favorite, click on the favorites line. The page is refreshed and you are offered Edit
or Delete options.
Before you delete a favorite, the systems ask you via a popup if you really want to delete the favorite.
7.4.5 Address Book
Each user is provided with a personal address book. Entries in the personal address book cannot be
shared and are accessible by individual users.
Figure 29: Personal Address Book
7.4.5.1
Provided contact details:
First name (mandatory)

Last name (mandatory)
Company
Phone
Mobile
Email
Department
Phone 2
Fax
Street
Postal code
Town
Country
Website
Category (business or private)
7.4.5.2
Adding a new contact:
To add a new contact, proceed as follows:
Click New
Fill out all possible contact details
Select the contact category
Click Save, or Back to cancel
7.4.5.3
Editing existing contacts:
To edit a contact, proceed as following steps accordingly:
Expand the collapsible panel Show more information

Click Consult
Click Edit or Delete
Change entries or add information
Click Save
7.4.5.4
Searching for a contact:
To search for a contact, type the name you want in the text field at the top of the weblet page and click
Search.
All matching contacts will be displayed on a new page. Click on Back to Address Book to return to the
main page of the address book.
7.4.6 Authorizations
The Authorizations section provides each user all information about the set online usage
authorizations.
Figure 30: Authorizations Profile Overview
Depending on the users group settings, the user is informed about his online usage authorizations in
all available details.
The Maximal mobile data session duration is an automatic set threshold displaying the time when a
user is disconnected automatically.
7.5
Intranet
The Intranet rubric is displayed for all users on board and gives access to:
Local Library
Remote Library
FAQ
Address Book (vessel wide)
Figure 31: Intranet
7.5.1 Local Library

The libraries can be accessed by all users and offer a local store-and-share feature.
The administrator or captain is empowered to manage categories and upload or delete documents and
files that shall be shared by the entire vessel.
Figure 32: Local Library
Only the administrator and captain have write access!

7.5.1.1
Opening shared files:
Shared files can easily be opened by clicking on the title.

Depending on the file format and the computers default settings, either the web browser opens a new
window to display the content of the file, the default application will open the file or asks if the file
should be downloaded.
7.5.1.2
Managing Categories:
The administrator or captain is granted to create new categories, and edit or delete existing categories
displayed in the local library.
To manage categories, click on the appropriate icon beside the categorys name.
Figure 33: Managing Categories
To rename a category, proceed as follows:
Click the Pen icon

Rename the category in the popup
Click Save or Cancel
Figure 34: Rename Category
To delete a category, proceed as follows:
Click the Delete icon

Click either on Delete or Cancel
Figure 35: Delete Category
Files stored in a category will be deleted.

To add a new category, proceed as follows:
Click the Plus icon

Type a name for this category in the popup
Click Save, or Cancel
7.5.1.3
Managing shared files:
The administrator and captain is granted to upload new files, and edit or delete shared files in the local
library.
Uploading new files:
Click New File

Select the category under which the new file is to be saved
Click Browse and navigate to the folder where the new file is stored on your computer
Click Open to start the upload
During the upload, the Vizada XChange Box displays a status bar showing the file name and size.
Figure 36: Status Bar
After the file is successfully uploaded, click Back to return to the category display.
The maximum file size is 700 MB.

7.5.1.4
Editing and deleting shared files:
To edit or delete a shared file, click on the line of the file:
Click Edit to change the name

Click Delete to delete the file
Click Back to return to the category display.
7.5.2 Remote Library

The remote library can be accessed by all users. It offers a local share feature that is updated and
managed from the shore.
Figure 37: Remote Library
7.5.2.1
Opening shared files:
Shared files can easily be opened by clicking on the title.

Depending on the file format and the computers default settings, either the web browser opens a new
window to display the content of the file, the default application will open the file or asks if the file
should be downloaded.
Only shore managers accessing the Vizada XChange Manager can change shared content of the
remote library, FAQs or Newsroom.
7.5.3 FAQ
The FAQ (Frequently Asked Questions) enables self-support by providing answers to the most
common questions from users. The FAQ section can be managed remotely and is not only linked to
Vizada XChange.
Figure 38: FAQ
The FAQ section is divided into categories, with a set of questions and answers for each category.
By clicking on a question, the panel opens and the corresponding answer is displayed below.
Figure 39: Question and Answer
The FAQ section can be updated from shore, but cannot be edited by a local user.
7.5.4 Address Book

The entries in the shared address book can be shared and edited for every user.
Figure 40: Shared Address Book
Default contact details cover:
First Name (mandatory)

Last Name (mandatory)
Company
Phone
Mobile
Email
Department
Phone 2
Fax
Street
Postal code
Town
Country
Website
7.5.4.1
Adding new contact:
To add a new contact, proceed as follows:
Click New
Insert all possible contact details
7.5.4.2
Editing an existing contact:
To edit a contact, proceed as follows:
Expand the Show more information collapsible panel

Click Consult
Click Edit or Delete
Change one or more entries or add information
Click Save
7.5.4.3
Searching for a contact:
To search for a contact, type the contact name in the search field above and click Submit.
All matching contacts will be displayed on a new page. Click on Back to return to the main page of the
address book.
7.6
Newsroom
The Newsroom section provides news sent from shore side to the Vizada XChange Box.
Figure 41: Newsroom
News cannot be edited or deleted by local users.
To read the whole article click on Read more. A popup window appears and the content of the whole
article will display. To return to the overview page, click X.
Figure 42: Detailed News
To access to complete news database, click on All News. The page is refreshed and provides an
overview of all news stored on the Vizada XChange Box.
7.7
Support
The Support rubric is displayed for Captain and Administrator connected to the Vizada XChange Box.
Support gives access to:
Vessel Details
Box Details
Contact
Figure 43: Support
7.7.1 Vessel Details

The Vessel Details page provides general information about the vessel on which the Vizada XChange
Box is installed, and about the shipping company. This covers:
VESSEL INFORMATION
Vessel Name
Call Sign
IMO
Vessel Type
Telephone Number Bridge
E-Mail Address Bridge
SHIPPING COMPANY
Company Name
Telephone Number
E-Mail Address
Technical Contact
Table 8: Vessel Details
7.7.2 Box Details

The Box Details displays general information about the Vizada XChange Box system in use:
Box ID:
Unique Vizada XChange serial number generated by Astrium Services
Software: Actual installed firmware version
Hardware: Unique box hardware serial number
Last Upgrade: Date of last firmware upgrade
Figure 44: Box Details
7.7.3 Contact
The contact form is embedded in the Vizada XChange Box interface and can be accessed by the
Captain and Administrator.
If there is a need for support from Customer Care, this contact form must be filled out correctly and
completely.
To provide all needed information for the support team, the data displayed in gray are automatically
pre-set by the box system and the email contact data.
Fields marked with a * are mandatory and must all be filled out before the message is sent.
Figure 45: Contact Form
If the form is ready to be sent, click Send. The default email client then opens, and an email is
generated and sent automatically.
To send an email via your default email client (e.g. SkyFile Mail), it must be set up correctly.
8.
CONNECTIVITY
8.1
Terminals (WAN)
Please connect broadband terminals only onto the WAN (Wide Area Network) RJ-45 sockets of the
Vizada XChange Box.
WAN port 1 is pre-set to connect and control a FleetBroadband terminal. (Thrane&Thrane Sailor
250/500 recommended)
WAN port 2 is pre-set to connect to (optional) autonomous broadband terminals such as VSAT
or Iridium OpenPort. (not all features available for autonomous devices)
SUPPORTED
WAN2
CONTROLLED
WAN1
THRANE SAILOR 150

FLEETBROADBAND
THRANE SAILOR 250

FLEETBROADBAND
(Recommended)
THRANE SAILOR 500

FLEETBROADBAND
(Recommended)
FURUNO FELCOM 250

FLEETBROADBAND
FURUNO FELCOM 500

FLEETBROADBAND
JRC JUE-250
JRC JUE-500
THRANE EXPLORER 700 BGAN
THRANE EXPLORER 500 BGAN
IRIDIUM OPENPORT
IRIDIUM PILOT
THURAYA IP
VSAT
UMTS / 3G
WIMAX
OTHERS
Table 9: Broadband Terminals Supported
Do not connect devices such as computers or network routers between the broadband terminals
and the Vizada XChange Box.
You will find a dedicated setup procedure for Furuno Felcom and JRC JUE FleetBroadband
terminals in Appendix C.
8.1.1 Broadband Terminal Prerequisites
Ensure that the satellite terminal(s) listed below are configured as indicated:
FleetBroadband:
The LAN port connected to the Vizada XChange Box is enabled

Router mode is enabled
Profile automatic activation is disabled
PPPoE is enabled
The analogue voice port is set to 5.4Hz only
The Thrane & Thrane handset set in static IP mode using for instance 192.168.0.20 (IP range
192.168.0.1 to 192.168.0.13 are reserved for the box)
Autonomous broadband terminal:

The LAN port connected to the Vizada XChange Box is enabled
The DHCP Service is either enabled or disabled depending on the WAN port settings during the
Wizard initialization process.
8.2
Devices Overview
To access the connections overview, go to Box Settings > Devices > Overview.
The overview page provides information about all broadband terminal connections selected during the
initialization wizard process and the manual terminal switching feature.
Figure 46: Device Overview
The Overview provides information about the status of the broadband terminal, indicates the default
device, the duration of activation and a usage overview for the currently activated session.
Status:
Activated Terminal is activated for data and voice communications

Deactivated
Terminal is deactivated. No data or voice communications are
possible
Ready
Terminal is ready for data and voice communication
(independent from activation status)
Not Ready Terminal is not ready for data or voice communications
(switched off or no satellite connection possible)
Under Communication Channels (click to expand), there is status information about each setup
channel. Power and connection status are displayed separately for each communication channel.
NB: The number of communication channels displayed varies between the broadband terminal and
the individual setup. For more details, refer to the following chapters.
8.3
Manual Device Switching
The Vizada XChange Box makes it possible to switch manually from one to another terminal: the
captain or administrator can activate or deactivate one of the configured broadband terminals. All data
and VoIP communication are carried out the activated device.
While switching off the device, all traffic to the device will be blocked and, for Controlled terminal
WAN1, all PDP context will be terminated.at a time. No simultaneous data sessions over two terminals
are possible. All data traffic is transmitted via the same terminal.
8.3.1 Activating a terminal:

To activate a terminal, go to Box Settings > Devices > Overview and click once on the On/Off button
next to the name of the terminal. This button indicates whether the terminal is currently activated (On)
or deactivated (Off).
Figure 47: Activating the Terminal
Confirm in the pop-up window that this terminal should be activated. The page is then refreshed and
the terminal status changes to Activated.
If another terminal was previously activated, it will be automatically deactivated after confirmation and
the active data and voice session will be disconnected without sending a warning message to the user
who is connected.
8.3.2 Deactivating a terminal:

To deactivate a terminal, follow the process described above.
All active data and voip sessions will be disconnected immediately, and for WAN1 Controlled device,
all activate IP sessions will be terminates.
8.4
Semi-Automatic Device Switching (VSAT Fallback)
The Vizada XChange Box allows semi-automatic device switching from the backup to the default
terminal. The semi-automatic device switch can be configured by the administrator and needs no
additional manual action.
The manual device switch for captain and administrator remains unchanged.
In case the default device goes offline, the onboard staff has to switch on the backup device to
continue data communications.
The Vizada XChange Box periodically checks the availability and stability of the default device
automatically. When the default connection is ready and stabilized again, the connection will be
switched automatically back to the default device.
Please note, the semi-automatic device switching is a premium feature and may not appear in your
Vizada XChange Box system.
8.4.1 Determine a Default Device

To configure a device as the default go to Box Settings > Devices > Settings.
Select the device and click Edit
Figure 48: Default Device
Tick the box to make this device the default.
8.4.2 Connectivity Test:

When a device is determined as the default, the Connectivity Test panel appears in the device
overview.
For the default device the Vizada XChange Box tests the online connectivity periodically by pinging a
defined onshore server. If the default device is online, this test will be performed in 30 second steps. If
the set threshold of failed pings is reached, the Vizada XChange Box defines the connection as offline
and raises an alert on the captains dashboard.
During offline status, the test will be performed in 10 second steps. When the set threshold of
successful pings is reached, the Vizada XChange Box recognizes the connection as online and
stabilized again.
Figure 49: Connectivity Test
The test settings can be changed by the administrator by clicking on Edit.
The Feature Status counts all proceed connectivity test pings and the number of unsuccessful pings.
If 5 pings in series are unsuccessful, the system indicates the connectivity as offline and raises an
alarm on the captains dashboard.
8.4.3 Automatic Device Switching

To see the automatic device switching settings, go to Box Settings > Devices > Automatic Link
Switching.
Figure 50: Device Switching
Here, the general switching feature settings can be checked. The switching can be either enabled or
disabled. If this feature is set on disabled, the automatic device switching will not be available.
The session cut delay (in sec.) is pre-set to 30 seconds. When the default device is online and
stabilized again, the system will wait 30 seconds before cutting active sessions during the device
switch.
Only your Service Provider can change the activation status for the semi-automatic device
switching.
The automatic device switching is performed only on change of default device status. If a device
switching is performed manually while the default device is online, the system will not switch back to
the default device. The captain or administrator have to switch back to the default device himself.
8.5
Device Management
To change the details on connected terminals and manage communication channels and firewall
filters, go to Box Settings > Devices > Settings.
Figure 51: Terminal Management
Each connected terminal is separated by a weblet. To switch views from one terminal to another, click
on the appropriate weblet.
8.5.1 Device Details

By clicking on Edit, you can change the details of the connected terminal.
Figure 52: Editing the Device
The name and description are free-text fields and can be edited via the web interface. The Port and
Tunneling Ability cannot be edited. To change the Port connection and Tunneling settings, use the
initialization wizard again.
8.5.1.1
Auto start Remote Control & Port Forwarding
When you wish to access the Vizada XChange Box, a terminal or the local network remotely without
contacting staff on board, you can enable automatic start of remote access for each terminal
separately.
Simply tick a check box to enable Remote Control and/or Port Forwarding to be automatically
available when a terminal is enabled.
When an auto start option is selected on the controlled WAN1 terminal, the Vizada XChange Box
opens a separate public.dynamic IP session automatically. When using a FleetBroadband 150
terminal, each user group allowed to make data communication, needs to have the same Remote
Access communication channel available.
Remote Control option is enabled by default for connected VSAT terminals.
8.5.1.2
Tunneling Ability:
The tunneling ability of each device provides the information, if one single or multiple IP sessions can
be done in parallel:
Multi Session For FleetBroadband devices on WAN port 1 only.

Single Session For autonomous devices on WAN port 2.
8.5.2 Communication Channels

With communication channels the Vizada XChange manages the multiple PDP Contexts available
over Inmarsat FleetBroadband.
To manage the communication channels for a connected terminal, click the Communication Channels
collapsed panel. The following list of communication channels are predefined and activated by default
(i.e. they are terminal dependent):
DESCRIPTION
CONTROLLED
WAN1
SUPPORTED
WAN2
COMMON CHANNEL
Opens a
background IP
connection
CREW CHANNEL
Opens a
background IP
connection
M2M CHANNEL
Machine to
Machine channel
REMOTE ACCESS CHANNEL
Opens a
connection on
service start using
a public IP
SYNC CHANNEL
Used for backoffice

synchronization
UNIVERSAL CARD CHANNEL
Opens a Universal
Card prepaid data
session
VOIP CHANNEL
Used for VoIP
Table 10: Communication Channels
Using the communication channel management facility, users can raise or lower the number of
available communication channels per terminal and set separate IP addressing parameter.
Communication Channels are linked to user groups. User groups are only allowed to launch data
sessions using one of the linked communication channels and the stored IP addressing options in the
channel. One communication channel can be linked to several user groups at the same time.
The Universal Card channel can only be used by one user at a time. To enable several users to
launch a Universal Card data channel at the same time, the Universal Card channel is duplicated.
Each Universal Card data channel launches a dedicated data session.
8.5.2.1
Creating a New Communication Channel:
To create a new communication channel, proceed as follows:
Go to the terminal in question

Expand the Communication Channels panel
Click New
Define a channel name (no space or special character)
Define a description which will appear on user home pages
Select the type of connection
Select the disconnection mode
o Auto disconnect: disconnects after defined time-out
o No disconnection: remains always online
Set a disconnection time-out in seconds. (for auto-disconnect mode)
Select an accounting mode
o Universal Card for Universal Card user only
o Local Accounting local on-box accounting
Select one of the predefined Vizada APNs
Set a service name. Otherwise the SIM card default service will be used
o Set public.dynamic as the service name to receive a public IP address on the data
session
Select the type of IP connection
Select a VPN type
The new created communication channel is not associated to any user group. An association must
be done on user group level.
8.5.2.2
Editing/Deleting Communication Channel:
To edit a communication channel, click on the name of the channel. Click Edit to change the channel
parameters or de-activate the channel. Click Delete to delete a channel you have created.
NB: You can only delete communication channels you have created yourself. The predefined
channels continue to exist but can be disabled if they are not linked to a user group.
8.5.3 VPN
The embedded VPN client supports connection to shore based Open VPN and GRE VPN servers.
The VPN client can be enabled and setup for any communication channel and broadband terminal
individually.
This individualism provides full flexible configuration capabilities. It is either possible to link the whole
vessel data communication to the on shore VPN server, or for instance just one user group like
machines or the corporate traffic.
The VPN channel can be defined as an one-way (Vizada XChange > Shore) or two-way (Vizada
XChange <> Shore) communication.
The two-way option provides remote access to the on board network clients linked to the VPN
channel.
Figure 53: Open VPN Settings
8.5.3.1
Creating a VPN connection:
To create a VPN channel, proceed as follows:

Expand the Communication Channels panel
Click either New or select an existing channel
Select the VPN type
Follow the step-by-step instruction below.
A more detailed VPN setup guide is provided in Appendix D.

8.5.3.2
Setup Open VPN connection:
Set the VPN type to Open VPN

Set the direction One-Way or Both-Way
Set the endpoint IP address of the shore based VPN server
Select a data compression mode
Set the keep alive period
Select one cryptographic cipher
Upload the certificate file
o The certificate file must be created by the VPN server in advance
Select the protocol
Set the endpoint port
Click Save
Figure 54: Open VPN Details
8.5.3.3
Setup GRE VPN connection:
Set the VPN type to GRE

Set the direction One-Way or Both-Way
Set the endpoint IP address of the shore based VPN server
Enter the shared secret Key.
Enter the local IP address
Enter the local IP Mask
Click Save
Figure 55: GRE VPN Details
Once your VPN channel is created, you need to assign it one of the user group to be able to use it.
8.5.4 Firewall
To each terminal connected, the administrator can apply a different set of firewall filtering rules. For
more details about managing firewall rules, see Chapter 12.
Figure 56: Applied Rules
st
Firewall filtering settings at the terminal level represent the 1 stage of the Vizada XChange Boxs
integrated Firewall.
Using this stage one, you can set a first level of pre-filtering to allow traffic that should usually go
through the terminal. This will block any type of traffic and ports not covered by a special firewall filter.
By default, there is no special firewall filtering and any kind of traffic is allowed through. It is
recommended that you change the default setup and to define the specific types of traffic to be
allowed.
The drawing below indicates the 2-stage architecture of the Vizada XChange firewall:
Figure 57: Firewall
8.5.4.1
Setting up Firewall Rules:
To define the setting of a firewall filter for a given terminal, proceed as follows:

Expand the Firewall panel
Click Edit
Click the Open filter to mark it
Remove the filter by clicking on the right arrow button
Mark all filters from the available list of rules
To apply these filters, click on the left arrow button
To change the filter loading sequence, click on the red up/down arrows to move a filter up or
down
Click Save Modifications to save the settings
Figure 58: Terminal Firewall
8.5.5 Device Access

The broadband device dashboard access can be opened or closed individually per device. Opening
the dashboard access allows the administrator to access the FleetBroadband terminal dashboard via
any local network computer connected to the Vizada XChange local network.
Figure 59: Device Access

To enable the device access simply expand the Device Access collapsible panel and click Open
Device Access.
The administrator only is allowed to access the device dashboard.

8.5.5.1
Accessing Device Dashboard:
Controlled WAN1 Device:

The FleetBroadband device dashboard can be accessed by click on Access device administration
page. Then a new browser tab opens displaying the device dashboard.
Autonomous WAN 2 Device:
To access an autonomous device dashboard, open a new browser tab and type the devices IP
address manually in the address bar or used a dedicated software.
9.
ACCOUNT MANAGEMENT
The integrated Account Management provides management capabilities for a single user or user
group. It enables the captain and administrator to manage user credit (local prepaid), group firewalling,
and the terminal user group association.
9.1
Overview
The Accounts overview page provides a summary overview of user and group accounts.
Figure 60: Overview of Accounts
The table displays all the user groups and the number of active accounts per group created in the
Vizada XChange Box, and gives information about users currently online, along with the number of
suspended user accounts and the activation status of the groups.
The collapsible panels below (click on the panel to expand) give more detailed information about:
Currently active users

o Username
o Group
o Session initialization date and time
o Traffic type
o Device used
o Payment mode
o Duration
o UP / Down traffic consumption
o Destination (for voice and VoIP calls)
Instant User Creation
o Tool to create several user accounts at once
Top 5 users
o Username
o Group
o Payment mode
o Traffic type
o Total cost
Last Change Log Account
o This log displays the last 15 changes made at the user level
Last Change Log Group
o This log displays the last 15 entries of changes made at group level
9.2
Managing User Groups
To access the user group management feature, go to Box Settings > Accounts > Groups.
With group management, you can create, manage and delete user groups. It is mandatory to work with
user groups in the Vizada XChange Box. Every single user must be linked to a specific user group, as
user management is based on managing groups . By reducing the management effort to a minimum,
the system becomes more user-friendly and at the same time ensures there are no uncontrolled
users.
Figure 61: Overview of Groups
The overview of groups provides general information about all user groups that have been defined
including:
Group name
Group description
Group type
Payment mode
Data connectivity associated with the Group
9.2.1 Group Types

The type defines the kind of access, communication rights and authentication modes that will be
provided for single users linked to a group. In the Vizada XChange Box, predefined group types are as
follows:
Master:
The master type provides read and partial write access to the box system. Users linked to a master
group can view Box Settings, manage users and user groups, and carry out manual terminal
switching.
User:
The user type provides read-only access to the box portal. The Box Settings and Support page is
hidden and cannot be accessed. The user type is the default setting for crew member groups. Users
linked to a user group can see the box portal and are allowed to launch data or voice sessions
(depending on the associated terminal connectivity).
Machine:
The machine type is pre-set for on board network components and systems which communicate
through the satellite link with host systems on shore. As these on board systems cannot authenticate
themselves, all the systems linked to the machine group do not need to authenticate before
communicating through the associated connectivity.
Admin:
The Admin type provides full read & write access to the box system. The Administrator can make
changes to Box Settings but is not allowed to launch data or voice sessions.
9.2.2 Payment Modes

Three payment modes are provided with the Vizada XChange Box:
Corporate usage
Local allowance
Universal Card usage
Corporate Usage:
The corporate usage mode is predefined for corporate post-paid communication. Typically machines
and the captain are allowed to make corporate postpaid communications.
Local Allowance:
Linking a user group with the local allowance mode enables on-board user credit management without
the need to use classic prepaid cards such as the Universal Card service.
Users linked to a local prepaid group need to have positive credit to be able to launch data or voice
sessions.
Universal Card Usage:

Linking a user group to the Universal Card usage mode provides classic prepaid voice and data
communication using the Universal Card service.
For users linked to a Universal Card group there is no need for local credit management.
9.2.3 Creating a User Group

To create a new user group go to Box Settings > Accounts > Groups, click Add and proceed as
follows:
Set a group name

Set a group description
Select a group type
Select a payment mode
Click Save to add the new group
The page is refreshed and the group details are displayed. This page enables you to review or change
the group name or description. However, it is no longer possible to change the group type and
payment mode .
When all general group settings are correct click Back to reach the group specific overview.
Figure 62: Group Details
9.2.3.1
Enable VoIP Connectivity:
If you wish to enable a user group to make VoIP calls, click on the Connectivity panel to expand it,
click on the VoIP weblet and associate VoIP channel per the device to the group. By default, there is
no VoIP channel linked to a newly-created user group. If VoIP is not allowed or is not available, do not
change anything in this panel.
Figure 63: VoIP Connectivity
To associate a VoIP channel to a group, click Edit. The page refreshes and the available VoIP
channels will be displayed. Click the channel on the right-hand table to mark it and move it to the lefthand table using the left double arrow.
Figure 64: VoIP Connectivity
Click Save to keep the settings.
9.2.3.2
Enable Data Connectivity:
To allow a user group to launch data sessions, click on the Connectivity panel to expand it and
associate each communication channel per device to the group. By default, no data channel is linked
to a newly-created user group. If data communication is not allowed or is not available, do not change
anything in this panel.
To associate a data channel to the group, click the channel on the right-hand table to mark it and move
it to the left-hand table using the left double arrow.
Figure 65: Data Connectivity
Click Save to keep the settings.
9.2.3.3
Firewall:
For each user group, you can apply a set of firewall filtering rules. For more details about firewall rule
management, see chapter 12.
Figure 66: Applied Rules
Firewall filtering settings at group level represent the 2
nd
stage of the integrated Firewall in the Vizada
XChange Box.
In stage two, a detailed filter can be set to enable the type of traffic allowed for the Group member.
Traffic types and ports not covered by a given firewall filter will be blocked.
In the default set-up, there is no firewall filtering and the Group can use any kind of traffic. It is highly
recommended that you change the default settings and define only those specific traffic types that are
allowed for this user group.
If user group firewall settings are different from terminal firewall settings, the terminal firewall will
always prevail.
9.2.3.4
Firewall Rule Setup:
To define a firewall filtering for a group, proceeds as follows:
Click on the group name

Expand the Firewall panel
Click Edit
Click the Open filter to mark it
Remove the filter by clicking on the right arrow button
Mark all filters from the available list of rules
Click on the left arrow button to apply these filters
To change the filter loading sequence click on the red up/down arrows to move a filter up or
down
Figure 67: Group Firewall
9.2.3.5
Setup Daily Access Limits
You can apply daily-based access limits to data and voice communications individually for each user
group. The system will allow communication only either within the set time windows (based on the
onboard set time) or/and until the set maximum duration has been reached. If a user tries to
communicate outside of the set time windows or the maximum duration is already reached, the system
will decline and inform him accordingly. For all members of a user group the same settings will take
effect independently when the user account was created.
The Daily Access Limits offer three (3) different modes:
1. Disabled
a. No access limitations take effect
2. Maximum Daily Duration
a. A max amount of hours per day can be spent for communication
3. Daily Time Windows
a. In up to three (3) time windows communication is allowed
To set a daily access limit for a group, click the Daily Access Limits collapsible panel to expand and
click Edit
On the new page select the mode to apply to the user group.
Maximum Daily Duration:
Figure 68: Maximum Daily Duration
Using the bar, the maximal duration can be selected in steps of 15 minutes. The duration range goes
from zero (0) to 24 hours.
To set the duration click and keep the mouse button pressed on the quad and move it from left to right
and vice versa.
Click Save to store and apply the setting to the entire user group.
The maximum Daily Duration should be setup between zero (0) and 24 hours. If the bar shows zero
(0), the user will not be able to make any communication. If the bar shows 24 hours, the user will be
able to spend 24 hours per day for communication.
Daily Time Windows:
Figure 69: Daily Time Windows
Up to three (3) different time windows can be setup. To add a new time window click on Add a time
window and move the starting and ending quads to the desired times. To set the time window click
and keep the mouse button pressed on the quads and move them from left to right and vice versa.
To add a second or third time window proceed in the same way.
To remove a time window, click the small black x sign and confirm the deletion in the popup window.
Click Save to store and apply the setting to the entire user group.
9.2.4 Editing a User Group

To edit a user group, go to Box Settings > Accounts > Groups.
Click on the group name and Edit to access the page of user group details. From there you can view
the most recent change logs for this group, change the firewall setup, and edit or delete the group.
Click Edit to change the details such as the group name or description. The group type and payment
mode cannot be changed.
You can also change the VoIP and data connectivity settings. See Chapter 8.2.3 for more details
about setting VoIP and data connectivity.
NB: Changes to user groups will take effect immediately and changes to the name or description will
switch all log entries to the new entry.
9.2.5 Deleting a User Group

To delete a user group go to Box Settings > Accounts > Groups.
Click on the group name to mark and click the Delete button below the group list.
The users linked to the group will automatically be deleted. To avoid deleting users, empty the
group before deleting it.
9.3
User Management
To enter the user management feature go to Box Settings > Accounts > Users.
User management enables you to create, manage and delete users. Working with user accounts is
mandatory in the Vizada XChange Box. You cannot launch data or voice sessions or benefit from the
Vizada XChange Box features without a user account.
Figure 70: User Overview
The user overview provides general information about all defined users such as:
User identifier
Last name
First name
PIN code (password)
Linked user group
Current available local allowance
As the user overview may have to display a very large number of users, you can preselect which users
are displayed.
To preselect which users will be displayed, open the Search Criteria panel and select the usage
mode or group name from the list that you want to be displayed and click on Search. The page is
refreshed and only the user accounts in question will be displayed.
In the bottom line of the list the number of shown lines per page can be set from 10 to 100. If more
lines than selected are available will be listed in a second page.
It is also possible to sort the overview list in descending or ascending order for any column. To sort the
list, just click on the title box of the column.
9.3.1 Creating a User

To create a new user go to Box Settings > Accounts > Users, click Add and proceed as follows:
Type in the first and last names

Set a username or click Auto (first letter of the first name concatenated with last name)
Select a description
Select the user group
Type in the email address and phone number
Set the user credit allowance (appears only for local allowance groups)
Set the maximal mobile data duration (default 2 hours)
Click Save to save the new user
Figure 71: New User

9.3.1.1
Maximum mobile data session duration:
The maximum mobile data session duration indicates the automatic disconnection time for users
using a smartphone or tablet via the mobile web interface or Android XChange application.
When a smartphone users online data session reaches the set threshold, per default 2 hours, the
Vizada XChange Box disconnects the data session to avoid unwanted traffic consumption.
To change the default value, simply click and keep the mouse button pressed on the quad and move it
from left to right and vice versa.
9.3.2 User Account Voucher

After clicking on Save, the page is automatically refreshed and a user account voucher appears
providing all account details, like username and password, and login, internet access and voice call
description. Note the user credentials or click Print. Click Edit to change the user details or to change
the password.
Figure 72: User Account Voucher
9.3.3 Creating a Batch of User

The Instant User Creation tool provides the ability to create up to 100 user accounts in one click.
Figure 73: Instant User Creation
To create user accounts in a batch, follow the instructions below:
Expand the Instant User Creation panel

Select the user group
Set the number of user accounts to create
Set the credit amount
o Only available for local prepaid user groups
Click Add
The page refreshes and displays all new created user accounts including passcode and credit amount
in a table.
Below the overview table the user account voucher per user account is displayed.
When pressing Print the overview table and each user account voucher will be printed on a separate
page.
Figure 74: User Account Summary
The batch-wise created user accounts are anonymous user accounts. The username derives from
the selected user group plus a consecutively number. It is not possible to influence the user names.
9.3.4
Creating a Machine Account

To create a new user go to Box Settings > Accounts > Users, click Add and proceed as follows:
Set a username or click Auto

Type in first and last name
Set a description
Select the machine user group
Type in the email address and phone number
Set the local IP address of the machine (only appears for a machine group)
Click Save to save the new machine
Figure 75: New Machine
After clicking on Save, the page is automatically refreshed and an account voucher appears providing
all account details, like username and password, and login, internet access and voice call description.
Note the user credentials or click Print. Click Edit to change the user details or to change the
password.
Figure 76: Machine Account Voucher
9.3.5 Editing a User Account

To edit a user account, go to Box Settings > Accounts > Users and click the desired user name.
Click Edit to enter the user details page, where you can:
Change the user status

o Active (ready to use)
o Deactivated (user suspended)
Change the user name
Edit the description and contact details
Figure 77: User Details
The user status can be changed from Active to Deactivated. This feature is handy for vessels with
many changes in crew members. There is no need to delete and recreate user accounts each time a
crew member leaves the vessel.
If a crew member leaves the vessel, their user account can be temporarily deactivated and easily
reactivated when the return to the vessel.
9.3.6 Resetting User Passwords

To reset a user password, go to Box Settings > Accounts > Users and click the username in question
and proceed as follows:
Click Edit to enter the user details page.

Click Reset Password
Note the new password delivered by the user credential summary
Figure 78: New User Credentials Summary
9.3.7 Local Credit Management

To manage a users local credit, go to Box Settings > Accounts > Users and click the username in
question.
Click Edit to enter the user details page. On the user details page it is possible to:
View the current credit

Update the credit
o Top-up
o Reset
o Remove
Figure 79: User Credit
Top-Up:
To top-up the credit, enter the top-up amount and click Apply. The page is refreshed and the current
credit will be updated immediately.
Reset:
To reset the credit, enter the value for which the credit should be reset and click Apply. The page is
refreshed and the current credit will be updated immediately.
Remove:
To deduct an amount from the users credit, enter the amount to be deducted and click Apply. The
page is refreshed and the current credit will be updated immediately.
9.3.8 Deleting a User Account

To delete a user account, go to Box Settings > Accounts > Users and click the username in question
and click Delete and confirm the deletion in the popup window.
Reset the remaining credit to zero.
Figure 80: Delete User Popup
Reset the remaining credit to zero before deleting a user account. The deleted user account
remains in all local logs.
When the user account is successfully deleted, below status message will be displayed:
Figure 81: Deletion Success
10. RATING TABLES

To Access the rating tables go to Box Settings > Rating Tables.
Figure 82: Rating Tables
10.1 Cost Matrix

The embedded cost matrix needs to be set up correctly to ensure that both the Vizada XChange Box
local allowance credit and the monitors work correctly.
The settings for the cost matrix are specified in the initialization wizard during first starting up the box.
Figure 83: Cost Matrix
The cost matrix displays several lines per device connected to the terminal.
For each terminal connected, the prices for:
Analog Voice ($/min)

o Voice to PSTN
o Voice to GSM
Data ($/kB)
VoIP ($/min)
o VoIP to PSTN
o VoIP to GSM
are displayed for the appropriate accounting mode (i.e. corporate usage or local allowance).
10.1.1 Editing the Cost Matrix

To edit the cost matrix, go to Box Settings > Rating Tables > Cost Matrix and follow the steps below:
Click Edit
o The current costs are displayed in a popup
Set the price for each connected terminal and payment mode separately
Figure 84: Edit Cost Matrix
If a flat-fee is available for a communication type or terminal, and communication costs should not
be charged to crew members, set the cost matrix to 0.00.
Only Astrium Services and the Service Provider are allowed to edit the cost matrix.
10.2 Rating Schemes

To enter the rating schemes, go to Box Settings > Rating Tables > Rating Schemes.
The rating schemes are preconfigured with default increment and stepping settings. The rating
schemes need to be set up correctly to ensure that the traffic log of the Vizada XChange Box and the
local allowance deduction from a users credit work correctly.
Figure 85: Rating Schemes
The rating schemes are provided per connected broadband device separated in collapsible panels
each. The minimum charge and stepping can be setup per communication type (Voice, VoIP, Data)
separately per payment mode.
Minimal Charge:
The minimum charge is the minimum amount of data or time charged to the user.
For instance when the real data consumption of a users online session is below 100 KB at the end,
the minimum charge will be deducted from his local allowance credit.
Stepping:
Stepping is the frequency of charging the user during his online or phone session.
For instance, the charged duration of a 48 sec voice call will be 60 sec (4x15sec).
Only Astrium Services and the Service Provider are allowed to edit the rating schemes.
11. MONITORING
The Vizada XChange Box has a local monitoring and alarm feature. Monitoring is used to maintain the
overall overview of all traffic consumption on board, especially for single data or voice sessions, to
avoid surprises due to an unexpectedly level of traffic consumption.
In the current version of the Vizada XChange Box, alerts for local allowance levels and large session
alerts will be displayed automatically to the captains and administrators home screen if a certain
threshold is reached (depending on the settings that have been made and cost matrix applied).
All alerts are displayed in the Events & Alerts block on the home screen showing the type of monitor
and the user name that triggered an alert.
11.1 Overview
To open the monitoring overview, go to Box Settings > Monitors > Overview.
Figure 86: Overview of the Monitor function
The monitor overview is divided into the two types of monitoring allowance alerts and large session
users. This page provides an overview of the latest alerts sent out.
The credit information on allowance alerts is displayed in three different colors so as to display the
alert level clearly:
Red for very low credit level
Yellow for low credit level
Blue for high credit level
To focus on a specific aspect of alerts, you can select a specific user group and/or specific time frame.
Click on Search to display a given user group and/or time frame.
11.2 Monitor Settings

To access the settings for the monitoring process, go to Box Settings > Monitors > Settings.
Allowance alerts and large session alerts can be set up differently.
Figure 87: Monitors Settings
11.2.1 Allowance Alerts

Allowance alerts are predefined for three levels. For each level, a specific threshold can be set. The
allowance alert levels are:
Very Low
Low
High
Low and Very Low:

The low and very low level alerts are triggered when a users credit falls below one of these
thresholds.
High:
The high level alarm is caused when a users credit rises above the threshold.
11.2.2 Large Session Alerts

Large session alerts are by default divided into postpaid corporate usage and local prepaid
allowances. For this large session alerts, you can set a currency based threshold per traffic type (voice
and data).
The alert will be caused when an on-going voice or data session reaches this threshold.
11.2.3 Editing Monitoring Settings

To edit the monitoring settings, go to Box Settings > Monitors > Settings and proceed as follows:
Click Edit
o Current thresholds are displayed in editable fields
Set the credit thresholds for each allowance alert level
Set the large session thresholds for voice and data separately for each usage mode
12. LOGS
The Vizada XChange Box has an embedded log feature. This provides the captain and administrator
with near real-time information about traffic, local credit consumption, changes, system and event logs.
The log function is divided into the following log types:
Overall development of traffic

Traffic log
Credit log
Change log
System log
Event log
12.1 Traffic Development

To view the overall development of traffic, go to Box Settings > Logs > Overview.
Figure 88: Logs Overview
By default, a summary of traffic consumption is displayed by viewing the logs section of the box.
You can display a specific period, mode or device by selecting criteria from the boxes at the top of the
page. These cover:
Period
o Current month
o Last 7 days
o Last 14 days
o Last 30 days
Mode
o None (admins group)
o Corporate usage
o Local prepaid
o Universal Card usage
Device (if more than one is available on board)
o All terminals
To filter a specific set of traffic details, select the options from the selection criteria and click Submit.
The page will be refreshed and only the selected traffic details will be displayed.
For a full, first-click overview, the most recent logs are displayed (up to 5 lines each).
12.2 General Selection Criteria

Selection criteria are provided separately for each log type. By default, the last 7 days are displayed
when entering a log section.
You can display a specific period, modes or device by selecting from the boxes at the top of the page.
These cover:
Period
o Current month
o Last 7 days
o Last 14 days
o Last 30 days
o From To by date
User
o All
o A specific user
Group
o All
o A specific group
Modes
o All
o Corporate usage
o Local prepaid
Traffic Types
o Data
o Voice
o VoIP
Base Technology
o All terminals
Figure 89: Log Selection Criteria
To filter the chosen log details, select the options from the various selection criteria and click Submit.
The page will be refreshed and the selected log details will be display.
12.2.1 Export to CSV

All logs can be exported to a .csv file simply by clicking on Export to CSV. To export a log, filter the
log display accordingly to the options you would like to see and click Export to CSV.
Figure 90: CSV Export
12.3 Traffic Logs

To view the detailed traffic log, go to Box Settings > Logs > Traffic Log.
Figure 91: Traffic Log
DESCRIPTION
DATE
Start date and time of the session
USER
Username launched this session
GROUP
User group for this user
TYPE
Data, voice or VoIP
TYPE CLASS
Session class such as Standard IP
DEVICE NAME
Terminal used
MODE
Corporate usage, local allowance,

Universal Card
DURATION
Duration of the session
UNIT
Real consumption units e.g. kB, or

min
BILLED UNIT
Charged units incl. minimum charge

and stepping
TOTAL COST
Cost of the session
DESTINATION
Displays the number dialed

(For voice calls only)
Table 11: Traffic Log Details
Tip!! To sort the usage details displayed, click once on the title of a column to sort the list in
12.4 Credit Logs

To view the detailed credit log, go to Box Settings > Logs > Credit Log.
Figure 92: Credit Log
DESCRIPTION
DATE
Date and time of a credit operation
USER
Username affected by credit

operation
GROUP
User group this user belongs to
ACTION
Reset, Up, Down
BY
Username for changed credit

amount
PREVIOUS CREDIT
Amount of credit before change
NEW CREDIT
New credit amount available for this

user
Table 12: Credit Log Details
Tip!! To sort the usage details displayed, click once on the title of a column to sort the list in an
12.5 Change Log

To view the detailed change log, go to Box Settings > Logs > Change Log.
Figure 93: Change Log
DESCRIPTION
DATE
Date and time of the change
CHANGE ON
Name of object changed
CHANGE ITEM
Name of item changed
ACTION
Delete, Create, Update
BY
Username changed a setting
COMMENT
Detailed explanation of what was

changed
Table 13: Change Log Details
12.6 System Reporting

To access the system reporting, go to Box Settings > Logs > System Reporting.
Figure 94: System Reporting
In support cases the system reporting offers the availability to download either a diagnostic report or all
system log files.
The system reports can only be analyzed by Astrium Services technical departments and should
only be downloaded and forwarded to Astrium technical support on request.
12.7 Event Log

To view the detailed event log, go to Box Settings > Logs > Event Log.
Figure 95: Event Log
The event log refreshes automatically every 10 seconds. You can also update the log manually by
clicking the Refresh button of your browser or press F5.
All events are displayed in this log. Event messages that are black with status Open are not
acknowledged by the administrator or captain and are displayed on their dashboards in the Events &
Alerts block.
DESCRIPTION
DATE
Date and time of the event
EVENT ON
Name of object event
EVENT TYPE
Type of event
DESCRIPTION
Detailed explanation of what

happened
STATUS
Acknowledge status
SUBJECT TYPE
Type of object event
SUBJECT NAME
Device name for instance
EVENT CODE
Detailed event code
Table 14: Event Log Details
Messages in the event log can be used for trouble shooting and to inform about the status. A
detailed list of available event log messages is provided in appendix A at the end of this document.
12.7.1 Acknowledging an event

Events remain on the dashboard Events & Alerts block until they are acknowledged.
To acknowledge all open events, press on the Ack All button.
To acknowledge a specific event, click on the event and press the new appearing Ack button.
Acknowledged events convert in grey and are not displayed on the dashboard anymore.
13. TELEPHONY
In the Vizada XChange Box there is a fully functional telephone (PBX) service that supports up to 3
analog phones and up to 20 IP phones.
This telephone service provides up to 4 different types of voice communication:
Analog voice telephony (Ship to Shore bidirectional)

Voice over IP via FleetBroadband (Ship to Shore only)
Universal Card calling service (Ship to Shore only)
Local on-board telephone service
13.1 Phones
To use the Vizada XChange Box telephone service, connect the box to the primary FleetBroadband
terminal (via OUT port) using an RJ-11 cable.
13.1.1 Analog Phones
Any analog phone with an RJ-11 connection port is supported by the Vizada XChange Box. Up to 3
different analog phones can be used in parallel. To connect an analog phone, make sure you first use
the right RJ-11 cable.
ISDN phones are currently not supported.

13.1.2 IP-, Soft- and Smartphones
IP-, Soft- and Smartphones are supported by the Vizada XChange Box.
In the current version, up to 20 IP Phones are predefined and ready to use.
IP Phones can be connected using an RJ-45 cable either to a LAN port on the box directly or to a LAN
port of a network switch.
Smartphones can only be used if the following are in place:
There is a Wi-Fi connection to the Vizada XChange Box

A SIP client application is installed on the Smartphone
Softphones are on a computer-installed IP calling applications.

To use a softphone application, the computer must be connected to the Vizada XChange Box network
either via Wi-Fi or cable.
13.1.3 Connecting an IP Phone

To setup an IP phone proceed as follows:
Connect the IP phone to the Vizada XChange Box network

Go to the setup menu on the IP phone
Check that the IP phone is set to receiving automatic IP addresses
o Check that the IP phone received an IP address
Set up the account details
o SIP Server:
xchange.box
o SIP Port:
5060
o SIP account: sipphone1 (1 to 20)
o Password:
same like SIP account
The local extension number differs depending on which SIP account is used by the IP phone. The
default setting for SIPphone1 is extension 311, and for SIPphone2 extension 312, and so on.
13.1.4 Connecting a Smart- or Softphone

To set up a Smart- or Softphone, proceed as follows:
Connect the phone or computer to the Vizada XChange Box network

Check that the phone or computer is set for receiving automatic IP addresses
o Check that the device received an IP address
Install a SIP client app or software on your device
Set up the account details
o SIP Server:
xchange.box
o SIP Port: 5060
o SIP account: sipphone1 (1 to 20)
o Password:
same like SIP account
The local extension number differs depending on which SIP account is used. The default setting for
SIPphone1 is extension 311, and for SIPphone2 it is extension 312 and so on.
13.2 Authentication mode and external rings

The authentication mode for each analog phone can be set differently by the installer using the
initialization wizard. Each analog phone can be set to Open Access or PIN code restricted.
Analog phones set to the Open Access authentication mode do not need to be authenticated before
voice calls are launched. This authentication mode is recommended for business communication.
The default setting in the Vizada XChange Box is for the bridge phone to only ring for external calls. It
is therefore recommended that you use the bridge phone for business communication.
Analog phones set to PIN code restricted authentication mode need to be authenticated before voice
calls are launched. This authentication mode is recommended for crew communication. Use the user
account PIN code to authenticate the line.
13.3 Telephone Setup

To view the Vizada XChange Box telephone setup, go to Box Settings > Telephony > Overview.
The overview gives information on which type of telephony service is accessible through which
number and which analog phone rings for an incoming call.
As mentioned above, this page only gives information. You cannot edit or change the telephone
settings here.
Figure 96: Telephony
The telephone settings for analog and IP phones are predefined and cannot be changed. Using the
initialization wizard, the installer can only set the authentication mode for each analog phone.
13.4 Connected Phones

The Connected Phones tab provides details about all analog- and IP phones. To access the
connected phones go to Box Settings > Telephony > Connected Phones.
Figure 97: Connected Phones
13.4.1 Analog Phones

The Analog weblet gives the setup information for each of the three analog phones. This covers:
Number (none pre-set)

Short number (for on-board calls)
Type
Port number
Status of ring on external calls
Authentication mode
13.4.2 IP Phones
The IP Phones weblet gives setup information for each preconfigured IP phone account. This covers:
13.5
Number
Short number (for on board calls)
Type
Status of ring on external calls
Authentication mode
VoIP Settings
In the VoIP Settings tab, the installer is able to change the XChange VoIP call parameters.
Changeable parameters are:
Parallel Calls
Delay Buffer
Compression Level
Figure 98: VoIP Settings
The VoIP parameter should only be changed by experienced administrators knowing the effects of
changing these parameter.
13.5.1 Changing VoIP Parameter

To change the VoIP parameter, click the Edit button. The page refreshes and the displayed values
turn into changeable bars.
Parallel Calls:
The number of parallel calls can be changed from 1 to 10. The number of parallel calls should only be
set to more than 3, when the selected FleetBroadband terminal is not used for web surfing or any
other type of data communication, except SkyFile Mail.
Delay Buffer:
The delay buffer can be changed from 100 to 1000 ms. This value indicates the amount of
milliseconds buffered by the XChange VoIP before outgoing voice is send.
To set the value to 100 ms will reduce the delay time of speaking and hearing, but will increase the risk
of lost words within the conversation.
To set the value to 1000 ms will reduce the risk of lost words of a conversation, but will increase the
delay time of speaking and hearing.
The delay buffer parameter has no effect to the FleetBroadband background IP delay. During a
VoIP call, the delay time is a result of the set delay buffer and the current existing delay (jitter) of the
FleetBroadband.
Astrium does not recommend to change this setting to a different value than default.
Compression Level:
Per default, the compression level selection is set on Auto. To disable the automatic compression
level and set a compression level manually, unselect Auto and set the desired compression level
manually.
The compression level can be changed from 2 to 10. Setting the compression level to 10 will
increase the amount of voice fragments sent per data packet. It slightly reduces the
bandwidth consumption but may decrease the audio quality (more information is missing
in case of data loss).
Setting the compression level to 2 will decrease the amount of voice fragments sent per
data packet. It increases the bandwidth consumption but may limit the degradation of
the audio quality in case of data loss (less information is missing in case of data loss).
Astrium does not recommend to change this setting to a different value than default.
Click Save to store the changes, click restore to set the XChange VoIP parameter to default again,
or Back to decline unsaved changes and to go back to previous screen.
14. NETWORK
The Vizada XChange Box acts as a network router that manages all connected broadband terminals
and the on-board local network. The key features of this embedded network are the splitting of the
physical network, firewall filter management and remote access.
14.1 Network Connection

First connect all network devices such as computers and switches to the LAN (Local Area Network)
ports of the box using RJ-45 cables.
LAN port 1 is pre-set for connecting to the bridge/operation network
LAN port 2 is pre-set for connecting to the crew network
If there is no need, do not connect devices such as computers or network routers directly to the
broadband terminal. These computers will not form part of the managed network of the Vizada
XChange Box and cannot use its features!
14.2 Local Network Extensions

Both local networks can be extended to connect multiple network devices together into a single shared
network. To extend the operational or crew network, you can use Ethernet switches and/or Wi-Fi
access point.
As only 1 IP range and only 1 DHCP server can act in any one network, ensure that you disable the
DHCP service on all connected switches and routers to avoid any kind of IP addressing conflicts.
14.3 Network Overview

To view the Vizada XChange Box network setup, go to Box Settings > Network > Overview.
Figure 99: Network Overview
The network overview page gives information about the local network port connections and network
feature status.
Port Connections:
Each different local network (LAN1 and LAN2) is displayed separately. If there are network devices
connected to a LAN port, the green button signals their status as Connected.
If a LAN port is not being used or is disabled, the status is shown in gray button as Disconnected.
To change the status of a network port, use the initialization wizard.
Network Features:
The network features section provides information about the status of each separate network feature.
To deactivate a network feature, see the specific section in Box Settings > Network.
14.4 Local Area Networks (LANs)

To manage the settings for the Vizada XChange Box LANs, go to Box Settings > Network > LANs.
Figure 100: LANs
The LANs section gives more detailed information for each physical LAN:
The IP addressing mode used

Local box IP address
DHCP server status
IP range provided by the DHCP service
MAC / IP combinations
Online access restrictions
Network client overview
14.4.1 Editing LAN settings

To edit LAN settings on a physical LAN, proceed as follows:
Go to Box Settings > Network > LANs

Click Edit
Change the LAN or DHCP server details
Only IT specialists familiar with IP addressing should change the IP parameters, and only if
absolutely necessary.
Changes in LAN settings are taken into account only after a reboot.
LAN Details:
It is possible to change the IP address mode from Static to None and to change the Vizada
XChange Boxs local IP address.
DHCP Server Details:

The embedded DHCP service can be deactivated and the IP range can be set.
14.4.2 MAC IP Address Combinations

If the DHCP service is enabled in one network, the Vizada XChange Box provides a MAC IP address
association.
The MAC IP addressing combination is used in dynamically managed networks to lock an IP
address to a specific MAC address of a network client. This means that this network client receives the
same local IP address every time it connects to the network.
Figure 101: MAC - IP Combination
Combining a MAC to an IP address:

To make a combination, proceed as follows:

Go to LAN1 or LAN2
Click Edit
Click Add
Set an IP address
Set the MAC address
Click Save
Tip!!: Click the Add again icon if you want to associate more than one network client.
Tip 2!!: To ease the IP-MAC address association, click on an active network in Network Overview
and Add static lease. This avoids to type IP- and MAC addresses of all network clients.
Deleting a MAC/IP combination:

To delete a combination, proceed as follows:

Go to LAN1 or LAN2
Click the desired combination
Click Delete
Click OK to confirm
Figure 102: Delete Confirmation MAC/IP combination
14.4.3 Online Access Policies

The online access policy can be used to restrict online data access for network clients per local
network individually. When a client is restricted from online access, nobody can use for instance that
PC to access the internet.
Available modes are:
Disabled
o No online access restrictions setup
Black listing
White listing
Figure 103: Online Access Policy
To setup an online access policy, expand the collapsible panel (click to expand) and click Edit
Black Listing:
In the black listing mode it is possible to restrict (black list) specific network clients from online data
access.
Figure 104: Black Listing

To setup the black listing, follow below steps:
Select Black Listing in Mode drop-down menu

Click Add
Enter the IP address of the network client
Enter a name for that network client
Click Add on the popup window
Click Save to store the settings
Figure 105: Add Black List Client
Tip!!: Do the IP- MAC address assignment before you setup a black listing role.
White Listing:
In the white listing mode it is possible to generally restrict online data access for all network clients
and allow (white list) online data access for specific network clients only.
Figure 106: White Listing
To setup the white listing, follow below steps:
Select White Listing in Mode drop-down menu

Click Add
Enter the IP address of the network client
Enter a name for that network client

Click Add on the popup window
Click Save to store the settings
Figure 107: Add White List Client
Tip!!: Do the IP- MAC address assignment before you setup a white listing role.
14.4.4 Network Overview

The Network Overview panel provides an overview about all connected and active network clients per
local network.
Figure 108: Network Overview
It provides the given IP address, the clients MAC address and hostname (when IP-MAC addresses
assigned).
IP-MAC address assignment:
To easily assign an IP- to a MAC address on a network client, just click on the desired network client in
the given table and click Add static lease
A small pop-up appears providing already used IP address and MAC address.
You can change the IP address to any IP address within the given IP range.
Figure 109: IP-MAC Address Association
14.5 Wide Area Networks (WANs)

To view the Vizada XChange Box WAN setup, go to Box Settings > Network > WANs.
Figure 110: WANs
The WANs section gives more detailed information for each physical WAN:
the IP retrieving mode used

Gateway IP addresses from connected terminals
Vizada XChange Box IP addresses communicating to the terminals
In the current version of the Box, you cannot change the WAN settings in the web interface. If you
need to make changes, go through the initialization wizard process again.
14.6 Firewall Filter Management

To manage firewall filters, go to Box Settings > Network > Firewall.
The firewall section on the network page represents the core of the embedded firewall feature of the
Vizada XChange Box. Inside this section, the administrator can create, edit or delete firewall filters.
Figure 111: Firewall Filter Management
The embedded firewall is created to support the administrator with optimum filter management
resources.
The firewall filters that are managed here are allocated to user groups and to broadband terminals
connected to the system.
Please refer to chapter 7.4.4 for firewall filter allocation to terminals and to chapter 8.2.3 for allocating
a firewall filter to user groups.
14.6.1 Predefined Firewall Filter

The Vizada XChange Box provides a full set of predefined firewall filters covering most popular types
of traffic and requirements.
Predefined filters are a preconfigured set of rules, containing combinations of the most common IP
protocols and services used for satellite communications. They ensure that only specific applications
or protocols are allowed to pass through the Vizada XChange Box (also known as white-listing).
The predefined filters are:
DESCRIPTION
BLOCK ALL
Blocks any type of data traffic
DATA MANAGER
Allows access to TerralinkTM Data

Manager
Allows FTP traffic.
FTP ACTIVE MODE
Software needs to set on active

mode
Any traffic is allowed.
OPEN
Pre-selected filter for all new

terminals and user groups!
POP & IMAP EMAIL
Allows POP and IMAP email

communication
SKYFILE ACCESS
Allows SkyFile FTP traffic
SKYFILE MAIL
Allows SkyFile Mail traffic
WEB
Allows web surfing

(HTTP&HTTPS)
Table 15: Predefined Firewall Filter
14.6.2 Creating a Firewall Filter

In addition to the predefined firewall filter, the administrator can create a personal firewall filter from
scratch to meet specific firewalling requirements.
To create personal firewall filter, proceed as follows:
Go to Box Settings > Network > Firewall

Click New
Type in a personal filter name and description
Click Add new rule
Select Easy or Expert
Click Save
Repeat steps 3 5 to add more rules
Set the rule sequence (if more than 1 rule is applied)
Click Save to save the settings
Figure 112: Creating a New Filter
Easy Mode:
The easy mode enables a filter rule to be created based on predefined services.
Figure 113: Filter Rules in Easy Mode
Select the action

Select the direction
Select a service
Click Save to save the rule
Expert Mode:
The expert mode enables a detailed filter rule to be created based on protocols, IP addresses and
ports.
Figure 114: Filter Rules Expert Mode
Select the action

Select the direction
Select a protocol
Set the designated IP address and subnet mask
Set the port
Click Save to save the rule
Available Parameters:
Action:
There are two possible actions in the Action dropdown list: Accept or Deny. These specify
whether the rule will white-list (accept) or black-list (deny) the service that has been selected in
the Vizada XChange Box.
Direction:
There are three directions available in the Direction dropdown list: In, Out and Both. These specify
whether the rule will accept the service for incoming In or outgoing Out communication only.
To enable a service for bidirectional communication, keep the preset Both option.
IP Protocol / Services:
Protocol and Service define which protocol (TCP, UDP, etc.) or services (FTP, DNS, etc.) will be
affected by the rule.
Protocol enables the creation of traffic profiles based on network layer 3 protocols (ICMP) or layer 4
protocols (UDP, TCP). Go to the following link for more details: http://en.wikipedia.org/wiki/OSI_model.
List of preconfigured Protocols:
ICMP: Network control protocol. Mostly used by Ping and Trace-route to check network paths
and connectivity
TCP: Connection-oriented reliable transport protocol. Concerns most internet-based
applications (Web browsing, email, file transfer, etc.)
UDP: Connectionless best effort transport protocol. Mostly used for streaming applications
and server name resolution
The preconfigured protocols are displayed in the Expert Mode and in Filter Rules overviews.
List of preconfigured Services:
DNS:
FTP (control):
FTP (data):
HTTP:
HTTPS:
ICMP:
IMAP:
IMAP SSL:
POP3:
SMTP:
SkyFile Mail:
Server name resolution messages

FTP control traffic
FTP data traffic
Web traffic on port 80
Secure web traffic on port 443
ICMP traffic (trace-route, ping, etc.)
E-mail traffic on IMAP protocol
Secure email traffic on IMAP protocol
Email traffic on POP protocol
Email traffic on SMTP protocol
Astrium Services SkyFile Mail traffic
The preconfigured services are only displayed in Easy Mode.

Rules Sequences:
When more than one rule is configured, it is important to make sure that the sequence of rules is in the
right order. The Vizada XChange Box firewall will treat incoming and outgoing traffic sequentially,
based on the order in which the rules are displayed from top to bottom.
The first rule in the list is treated first (followed by the second rule, and so on). The second rule is then
treated, and so on. Rules in the wrong order are likely to produce unexpected behavior.
In order to change the sequence, use the up/down arrows on the left to move the rules.
Figure 115: Rule Sequences
14.6.3 Editing a Firewall Filter

To edit a firewall filter go to Box Settings > Network > Firewall and click the on the filter in question.
Click Edit to enter the page on firewall filter details. On this page, you can:
Change filter information like names and descriptions

Add new rules
Edit/delete existing rules
Change the order of rules
Click Save Modification to save the changes
Figure 116: Filter Edition
14.6.4 Deleting a Firewall Filter

To delete a firewall filter go to Box Settings > Network > Firewall.
Click on the filter name to mark the filter. Click Delete below the list
To avoid unwanted firewall behavior, you can only delete a firewall filter when there is no user
group or terminal associated with this filter.
14.7 Remote Management

The Vizada XChange Box provides a fully functional remote access feature to allow remote access to
any connected system.
Figure 117: Remote Access
To access the Vizada XChange Box, a terminal or the local network remotely, the terminal used must
be connected to the internet using a public IP address. For more details see Appendix E or the
Remote Access Manual.
14.7.1 Remote Control Setup

The remote control service must be configured to allow for remote access to the Vizada XChange Box
web interface and to any connected terminal on WAN side. Proceed as follows to configure the remote
control feature:
Go to Box Settings > Network > Remote Control
Click Edit
Set the status to Enable
Entrust the IP address to have access
Click the Add icon to submit a trusted IP address
Set the remote control rules to terminals on WAN side
Click Save
14.7.1.1 Trust Clients:
To trust clients to access a terminal on WAN side or the Vizada XChange Box web interface, follow the
instructions:
Click Add Trusted Client

Set the public static Client IP and range
Set a client name
Click Add to confirm
Click Save to store changes
Figure 118: Add Trusted Client
Tip!! If more than one IP shall be entrusted, click on the Add again icon to add more.
By default Astrium Services customer care IP addresses are trusted and cannot be removed.
Tip!! It is possible to open the remote control for any access IP address by clicking on the Trust All
button, Astrium Services does not recommends this setting during installation and after installation
check only.
14.7.1.2 Remove Trusted Clients:
To remove a trusted client, select the line of the client that you want to remove in the trusted clients
table and click the Delete Trusted Client button.
Figure 119: Remove Trusted Client
14.7.1.3 Add Remote Control Rules:

To be able to access a terminal connected on WAN side, the remote control rules must be set
correctly.
Figure 120: Remote Control Rules

To add a new rule, follow the instructions below:
Click Add remote control rule

Set a device name
Set a service
Select a protocol
Set an incoming port
Set the terminal IP address
Set the To Port
Click Add
Figure 121: Add Remote Control Rule
14.7.1.4 Remove Remote Control Rules:

To remove a remote control rule, click on the respective line in the table to select it and click the
Delete Remote Control Rule button.
Figure 122: Remove Remote Control Rule
Tip!! The system marks irrelevant remote control rules red, when local network settings or device
settings change.
14.7.2 Manual Remote Control Initialization

When the automatic start of the remote control is disabled, it ,can be initialized manually. Then it is
possible to access remotely the Vizada XChange Box or terminals on the WAN side .
Proceed as follows to initialize the service:
Go to Box Settings > Network > Remote Control

Click Start to launch the remote access service
When the service is initialized, a data connection using a public IP will be launched [FleetBroadband].
Figure 123: Remote Access Started

The administrator can now access the Vizada XChange Box from one of the trusted IP addresses,
using https://<public_ip_address>. To access a terminal on WAN side, the administrator needs to use
the
set
incoming
port
pointing
to
the
desired
terminal
like
for
instance:
https://<public_ip_address>:PORT
Tip!! While using a WAN2 device, the public IP address cannot be retrieved by the Vizada
XChange Box.
Figure 124: Remote Access WAN2

To find out your current public IP address, start a data session and browse
http://www.myipaddress.com. If the public IP address is properly forwarded to the device interface
(depending on the networks shore configuration), the shore administrator will be able to access the
Vizada XChange Box.
Tip!! Astrium VSAT user can benefit from offered SSL VPN applications to access the Vizada
XChange Box remotely while using a private IP address on VSAT.
Before the Vizada XChange can be accessed remotely via an autonomous device connected to
WAN2, ensure Port Forwarding is setup correctly in this device pointing to port 443 and 22.
14.7.3 Terminating Remote Control

To end the remote access service, proceed as follows:
Go to Box Settings > Network > Remote Access

Click Stop to terminate the remote access service
When the service stops, the data connection using a public IP will also be terminated.
Figure 125: Remote Access Stopped
14.7.4 Remote Network Access Setup

The port forwarding service must be configured to allow for remote access to the local network.
Proceed as follows to configure the port forwarding feature:
Go to Box Settings > Network > Port Forwarding

Click Edit
Set the status to Enable
Entrust the IP address to have access
Click the Add icon to submit a trusted IP address
Set the port forwarding rules pointing to network client
Click Save
14.7.4.1 Trust Clients:

To trust clients to access a local network client, follow the instructions:
Click Add Trusted Client

Set the public static Client IP and range
Set a Client Name
Click Add to confirm
Figure 126: Add Trusted Client
Tip!! If more than one IP shall be entrusted, click on the Add again icon to add more.
By default Astrium Services customer care IP addresses are trusted and cannot be removed.
It is possible to open the remote access for any access IP address by clicking on the Trust All button,
but Astrium Services does not recommend this setting.
14.7.4.2 Remove Trusted Clients:

To remove a trusted client, click on the respective line in the trusted clients table to select it, then click
the Delete Trusted Client button.
Figure 127: Remove Trusted Client
14.7.4.3 Add Port Forwarding Rules:

To be able to access a network client, it is necessary to set the port forwarding rules correctly.
Figure 128: Port Forwarding Rules

To add a new rule, follow the instructions below:
Click Add forwarding rule

Set a device name
Set a service
Select a protocol
Set an incoming port
Set the terminal IP address
Set the To Port
Click Add
Figure 129: Add Forwarding Rule
14.7.4.4 Remove Port Forwarding Rules

To remove a port forwarding rule, click on the respective line in the table to select it and click the
Delete Remote Forwarding Rule button.
Figure 130: Remove Port Forwarding Rule
14.7.5 Manual Remote Access Initialization

When the automatic start port forwarding is disabled, it can be initialized manually. After that
network client can be accessed remotely.

Proceed as follows to initialize the service:

Click Start to launch the remote access service
When the service is initialized, a data connection using a public IP will be launched [FleetBroadband].
Figure 131: Remote Access Started

To access a network client, the administrator needs to use the set incoming port pointing to the
desired client like for instance: https://<public_ip_address>:PORT
While using a WAN2 device, the public IP address cannot be retrieved by the Vizada XChange
Box.
Figure 132: Remote Access WAN2

To find out your current public IP address, start a data session and browse
http://www.myipaddress.com. If the public IP address is properly forwarded to the device interface
(depending on the networks shore configuration), the shore administrator will be able to access the
local network.
Before the Vizada XChange can be accessed remotely via an autonomous device connected to
WAN2, ensure Port Forwarding is setup correctly in this device pointing to ports 443 and 22
14.7.6 Terminating Remote Access

To end the remote access service, proceed as follows:

Click Stop to terminate the remote access service
When the service stops, the data connection using a public IP will also be terminated.
Figure 133: Remote Access Stopped
14.8 Web Cache

The Vizada XChange Box is equipped with an embedded web cache service.
This can speed up web sessions by caching repeated requests and web and DNS lookups.
This cached content can be shared with all users connecting the internet via the Vizada XChange Box,
and help speed up and to save costs on web usage.
Figure 134: Web Cache
To view the Web Cache page go to Box Settings > Network > Web Cache.
The web cache page provides information about the activation status and the state of the web cache
service.
To activate the service, select Enable in the dropdown menu and click Save to save the setting. To
deactivate, repeat the same procedure but this time select Disable.
15. SYSTEM
The System section of the Vizada XChange Box provides general and system management
capabilities such as backup & restore for the box settings, firmware update, setting up synchronization,
and power control.
15.1 Overview
To display the system overview go to Box Settings > System > Overview.
The system overview gives general information about the system, the vessel, synchronization details
and the commercial package.
Figure 135: System Overview
Detailed information is provided for cover:
DESCRIPTION
Serial number
Status
SYSTEM DETAILS
(BOX RELATED)
Firmware version
Hardware Identifier
GPS coordinates
LOCAL TIME
INFORMATION
Local Time
Set Timezone
Vessel name
GENERAL INFORMATION
Call sign
(VESSEL RELATED)
IMO
Vessel type
Status
SYNCHRONIZATION
DETAILS
Date and time of last

synchronization attempt
Date and time of last
successful synchronization
COMMERCIAL OFFER
Commercial Offer type

List of available features
Table 16: System Details
To view the General Information , Synchronization Details or the Commercial Offer click the
panel to expand it.
15.2 Time Management

The Time Management feature enables the administrator to change the local time settings at any time
or to push for a time synchronization.
Figure 136: Time Management
15.2.1 Changing Time Zone

To change the local time zone, click Edit Time zone.
Select the preferred time zone in the popup-window and click Save.
Figure 137: Edit Time Zone
15.2.2 Time Synchronization
The system synchronizes with a shore based time server automatically. Additionally it is possible to
synchronize local system time settings at any time by clicking the Synchronize Time button.
The Vizada XChange Box acts as a local NTP time server offering local network devices to
synchronize their time settings via Vizada XChange.
15.3 System Monitoring

The System Monitoring feature provides the captain and administrator with current and historical
system status information, updated every 3 (three) hours.
Figure 138: System Monitoring
15.3.1 Current System Status

The current system status gives an overview about latest status information about CPU load, used
memory and GPS coordinates, both text and graphically based.
In case a set threshold is reached, the system rises a warning to the onboard administrative staff as
well as in the Vizada XChange Manager Shore Portal to the shore based administrator.
Displayed status details are:

#
TYPE
DESCRIPTION
WARNING THRESHOLDS
CPU Load
Shows the processor load
1.5 CPU load
GPS Location
Last known GPS position
Not applicable
Memory Used
% of used System RAM
75% used
HHD Partition Box Data
% of used data storage

allowance
75% used
HDD Partition User
% of used user storage

allowance
75% used
HDD Partition Backups
% of used backup file storage

allowance
75% used
HDD Partition System
% of used system storage

allowance
85% used
Database Size
Current size of entire

database
200MB
Table 17: System Status Details
15.3.2 System Monitoring Log

To access the system monitoring log, go to Box Settings > System > System Monitoring and expand
the General Information collapsible panel.
Figure 139: System Monitoring Log
The system monitoring log is a historical log providing system status information of the last 3 months.
15.4 Backup & Restore

The Backup & Restore feature enables the administrator to create backup files of the boxs
configuration and logs.
For critical cases, it is possible to reset the box to factory default settings.
Figure 140: Backup & Restore
15.4.1 System Backup

It is recommended that you back up the system regularly such as once a week. Depending on how
much the Vizada XChange Box is used, it is recommended to do it at regular intervals. There is no
limitation in term of number of backups.
To create a backup file of the Vizada XChange Box proceed as follows:
Go to Box Settings > System > Backup & Restore

Click Backup
The system starts creating the backup file and it will take just a few seconds. After the backup
procedure, the system gives information on the status of the backup.
Figure 141: System Backup
The latest backup file will be displayed at the end of the backup file list. Each backup file is
automatically named with the backup date and time. The Type column indicates if the backup file was
generated manually or automatically.
15.4.1.1 Automatic System Backup:

An automatic system backup can be setup for regular backup file creation in regular periods based on:
Days
Weeks
Months
To setup the automatic system backup go to Box Settings > System > Backup & Restore and proceed
as follows:
1. Click Edit in the Automatic Backup section

2. Set the status to Enabled
3. Set the period
a. E.g. Every 1 Day
4. Click Save, or Back to cancel
Figure 142: Automatic Backup
15.4.1.2 Storing Backup Files:

All backup files are stored by default on the Vizada XChange Box hard disk drive. It is recommended
that you also store backup files on an external storage device or computer.
To store backup files on an external storage device, click the backup file and choose the storage
location.
15.4.2 System Restore

It is possible to restore the Vizada XChange Box system using special back-up files that have been
created previously. This is very helpful if there are problems. You can either restore the files using a
local stored file or use a backup file stored in the box.
To restore by using a local stored file, click Browse and select the latest backup file from the storage
folder.
Figure 143: Local Upload
The name of the imported file must be different from those already stored in the box
To restore the system using a backup file stored on the box, click the latest backup file in the list to
mark it and then click the Restore button when it appears.
Figure 144: Restoring from the Box
All changes carried out on the system configuration or data (e.g. logs) since the last backup and
restore will be lost.
15.4.3 Factory Reset

As a last resort, you can reset the Vizada XChange Box settings to the factory defaults. This will reload
the original system and configurations you have made since initializing it will be lost!
To reset the system go to Box Settings > System > Backup & Restore and click Factory Reset.
Figure 145: Factory Reset
The system will reload the factory defaults and restart. This procedure may take several minutes.
While going to factory defaults, the system will revert to the original firmware version. It may be
needed to perform the firmware updates again.
Please proceed with the factory reset of the Vizada XChange Box on Astrium Servicess request
only!!!
15.5 Updates
The Update feature enables the administrator to update the Vizada XChange Box firmware either
using a local update file or online.
Figure 146: Update
By clicking Check now the Vizada XChange Box will connect to the Vizada XChange Shore Portal to
check for new updates.
If there is a new update, the status table displays the new version and the Status column displays an
update button.
To update the firmware online click on the Download button. The box will connect to the Vizada
XChange Shore Portal and download the update file. After successful download, click on Update
button to start the procedure.
To update the firmware using a local update file, click Browse and select the update file from the
storage location.
Updating the system will take around 30 minutes and more. The system will restart automatically.
DO NOT REBOOT THE XCHANGE BOX DURING THIS OPERATION!
15.6 Synchronization
The Synchronization feature enables the synchronization of ship-to-shore and shore-to-ship
bidirectional data and files.
The following items are synchronized:
News
Frequently Asked Questions (FAQ)
Files pushed to the Remote Library
Traffic Logs
Credit Logs
Administrative Settings
In the current version, Astrium Services will only be able to synchronize data and information between
the Vizada XChange Box and the Vizada XChange Shore Portal.
Figure 147: Synchronization

To change the status of the automatic synchronization service:
click Edit
select Enable or Disable from the dropdown status menu
click Save to save the settings or Back to cancel
If automatic synchronization is enabled, the Vizada XChange Box will synchronize at intervals defined
in the Vizada XChange Shore Portal. The configuration cannot be changed on the Vizada XChange
Box.
If automatic synchronization is disabled, the box will only synchronize by clicking the Synchronize
now button. A data connection will be established with the Vizada XChange Shore Portal.
15.7 Power Control

The power control functionality enables the administrator and captain to either restart, shut down or
reboot the Vizada XChange Box in maintenance mode, without the need for any physical action.
Figure 148: Power Control
To restart or shut down the Vizada XChange Box go to Box Settings > System > Power Control and
click the appropriate button.
If the Vizada XChange Box is shut down or restarted, the embedded features will not be operable.
All data and voice sessions will be closed without warning any users and network clients still
connected will lose their network access.
15.8 Maintenance Mode

For support cases and troubleshooting it can be useful to reboot the system in maintenance mode.
To reboot the Vizada XChange Box in maintenance mode go to Box Settings > System > Power
Control and click the Restart to Maintenance Mode button.
The maintenance mode shall be entered on Astrium Services advice only!

The system automatically starts in maintenance mode in case the normal boot sequence cannot be
performed successfully.
Figure 149: Reboot to Maintenance Mode
The system will reboot in maintenance mode.
The reboot sequence may take several minutes. Delete your browser cache while waiting.
When the reboot finishes, below information will be displayed in the browser window:
Figure 150: Start-up Info
To enter the maintenance mode, click on the here hyperlink.

A special dedicated login is needed to successfully log in.
15.8.1 Login details for maintenance mode

Only the administrator is allowed to login into maintenance mode with a daily changing password.
Please contact your service provider or Astrium Customer Care for login details.
After successful login, the maintenance page is displayed:
Figure 151: Maintenance Mode
Technical Information:
The technical information provide all needed box related details like :
Software ID
Hardware ID
Current Date and Time
Actual installed Firmware version
Diagnostic:
In Diagnostic the download of a diagnostic report and log files is provided.
Troubleshooting Tools:
The troubleshooting tools shall be used on Astrium Services advise only!

Provided tools are:
Log file deletion

Clears the log file section to empty used storage
Database reset
Clears the database to empty used storage
Factory reset
Resets the Vizada XChange Box system to factory defaults
Patch upload
In case of a system issue, Astrium Services may provide a patch to fix the issue.
Power Management:
Within power management it is possible to shut down or restart the Vizada XChange Box.
16. ANY QUESTIONS? NEED SUPPORT?

If you have any questions regarding Vizada XChange, please contact our Customer Care: or visit
www.vizadaxchange.com
Astrium Services EMEA & Asia

Phone:
+33 (0)5 61 28 89 99
Fax:
+33 (0)5 61 28 89 98
Astrium Services Americas

Phone :
+1 301 838 7700
Fax :
+1 301 838 7701
Email:
asbc.customercare@astrium.eads.net
17. APPENDIX A
17.1 List of events
Please see the list of currently available events:
TYPE
LEVEL
DESCRIPTION
CONNECTION
WARNING
Device not ready
CONNECTION
INFORMATION
Device ready
CONNECTION
INFORMATION
Device switching
CONNECTION
ERROR
Connection failed
CONNECTION
INFORMATION
Connection aborted, insufficient

credit
CONNECTION
INFORMATION
Connection timeout
BACKUP
ERROR
Backup failed
BACKUP
ERROR
Restore failed
BACKUP
INFORMATION
Backup completed
10
BACKUP
INFORMATION
Restoring default settings
11
BACKUP
INFORMATION
Restoring in process
12
BACKUP
INFORMATION
Restore failed
13
BACKUP
INFORMATION
Restoring completed
14
SYNCHRONIZATION
INFORMATION
Synchronization completed
15
SYNCHRONIZATION
INFORMATION
Commercial offer updated
16
SYNCHRONIZATION
INFORMATION
New firmware available
17
SYNCHRONIZATION
ERROR
Synchronization failed
18
SYNCHRONIZATION
INFORMATION
Box is active
19
SYNCHRONIZATION
WARNING
Box is unauthorized
20
UPDATE
INFORMATION
Firmware download in process
21
UPDATE
INFORMATION
Firmware download completed
22
UPDATE
ERROR
Firmware update failed
23
UPDATE
INFORMATION
Firmware installation in process
24
UPDATE
INFORMATION
Firmware installation completed
25
MONITOR
INFORMATION
Allowance alert
26
MONITOR
WARNING
Large session
27
CONNECTION
INFORMATION
Connection dropped, autoswitching
TYPE
LEVEL
DESCRIPTION
28
CONNECTION
INFORMATION
Automatic switching triggered
29
CONNECTION
WARNING
Connection dropped, IP granting

configuration changed
30
SYSTEM
WARNING
HDD partition almost full
31
SYSTEM
WARNING
High CPU load
32
SYSTEM
WARNING
High memory usage
33
CONNECTION
INFORMATION
System connection started
34
CONNECTION
INFORMATION
System connection stopped
35
TIME_SYNCHRO
ERROR
Time synchonization error
36
TIME_SYNCHRO
WARNING
System need reboot for time

synchonization
37
TIME_SYNCHRO
INFORMATION
System time synchonized
38
SYSTEM
WARNING
Large database size
39
UPDATE
INFORMATION
Security update installed
40
UPDATE
WARNING
Security update available.

Please reboot to apply it
41
UPDATE
WARNING
Critical security update requiring

a forced reboot installed
Table 18: List of Events
18. APPENDIX B
18.1 List of supported controlled Devices on WAN1
Please see the list of currently supported controlled devices:
MANUFACTURER
DEVICE MODEL
Thrane & Thrane
BGAN Explorer 500
Thrane & Thrane
BGAN Explorer 700
Thrane & Thrane
FleetBroadband Sailor 150
Thrane & Thrane
Thrane & Thrane
JRC
FleetBroadband JUE 250
JRC
FleetBroadband JUE 500
Furuno
FleetBroadband Felcom 250
Furuno
FleetBroadband Felcom 500
Table 19: Supported Controlled Devices
19. APPENDIX C
19.1 Furuno Felcom configuration guide
This document presents the required configuration of the Fleet Broadband Furuno FELCOM 250 or
500 to work properly with the XChange Box.
An initial configuration of the Furuno Felcom terminal is needed to be compatible with the Vizada
XChange Box terminal management. It is not possible to automatize the below configuration and
therefore it needs to be done manually or via uploading a preconfigured backup file.
Once the configuration is done, The XChange Box can manage the data communication including
remote access, XChange VoIP calls and outgoing and incoming voice analogue calls.
Here, you will find related descriptions about manual configuration to be set up or carefully checked
and the way to import the backup file containing this configuration provided by Astrium Services.
19.1.1 Prerequisites
The Furuno terminal is already installed and ready to be configured through a web browser.
It is advised to use one of the following web browsers like Firefox Mozilla, Internet Explorer or Opera.
The left-hand navigation menu is not well displayed using Chrome web browser.
Once connected to the Furuno terminal, please type the default IP address (192.168.1.1) in the URL
bar of your web browser. You should reach this main page.
20. APPENDIX D
20.1 VPN guide to be placed here
21. APPENDIX E
21.1 Detailed Remote Access Guide to be placed here

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Vizada XChange

Date: January 2014

Astrium Services Page 1/192

Safety & Security .......................................................................................................................... 13

Hardware & Operating System ................................................................................................... 15

Port Overview Rack Unit ................................................................................................... 16

Rack mount Unit 19 ............................................................................................................... 15

Wall mount Unit ....................................................................................................................... 17

Port Overview Wall Unit ..................................................................................................... 18

Power Supply Wall Mount Unit .......................................................................................... 19

Initialization & Default Setup ....................................................................................................... 20

Before Starting ................................................................................................................... 20

General Configuration (1 of 9) ........................................................................................... 20

WAN 1 Configuration (2 of 9) ............................................................................................ 21

WAN 2 Configuration (3 of 9) ............................................................................................ 21

WAN 3 Configuration (4 of 9) ............................................................................................ 22

LAN Configuration (5 of 9) ................................................................................................. 22

Cost Matrix Configuration (6 of 9)...................................................................................... 23

Rating Schemes (7 of 9) .................................................................................................... 23

Configuring Analogue Phone Ports (8 of 9) ....................................................................... 24

Configuration Summary (9 of 9) .................................................................................... 24

Access & Login ............................................................................................................................ 25

URL & Login ............................................................................................................................ 25

Access to mobile optimized Web Interface ....................................................................... 26

User Profiles ............................................................................................................................ 27

Captain & Master ............................................................................................................... 27

User Portal & Web Interface ........................................................................................................ 31

L-Shape Navigation ........................................................................................................... 31

Top Navigation Bar ............................................................................................................ 32

Left Navigation Bar ............................................................................................................ 33

Collapsible Panels ............................................................................................................. 34

General Editing Pattern ........................................................................................................... 36

Information Overview ......................................................................................................... 36

Editing Data Values ........................................................................................................... 37

Overall Traffic .................................................................................................................... 40

Events & Alerts .................................................................................................................. 41

Changing a Password ....................................................................................................... 48

Address Book .................................................................................................................... 52

Access Rights .................................................................................................................... 28

Local Library ...................................................................................................................... 56

Remote Library .................................................................................................................. 59

Address Book .................................................................................................................... 61

Vessel Details .................................................................................................................... 66

Box Details ......................................................................................................................... 67

Broadband Terminal Prerequisites .................................................................................... 70

Astrium Services Page 3/192

Devices Overview ................................................................................................................... 71

Manual Device Switching ........................................................................................................ 73

Activating a terminal: ......................................................................................................... 73

Deactivating a terminal: ..................................................................................................... 73

Determine a Default Device ............................................................................................... 74

Connectivity Test: .............................................................................................................. 75

Automatic Device Switching .............................................................................................. 76

Semi-Automatic Device Switching (VSAT Fallback) ............................................................... 74

Device Management ............................................................................................................... 77

Device Details .................................................................................................................... 78

Communication Channels ................................................................................................. 80

Device Access ................................................................................................................... 87

Account Management .................................................................................................................. 88

Managing User Groups ........................................................................................................... 90

Group Types ...................................................................................................................... 91

Payment Modes ................................................................................................................. 92

Creating a User Group ...................................................................................................... 93