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Precommissioning
Communications
Gavin Mcleod
Manager Business/Technical Service
Opportunities Asia Pacific
Chevron 2010
Communications
Habari za asubuhi
Good morning.
Mimi nina radhi kwa kuwa hii nafasi ya
kubadilishana mawazo yangu juu ya
umuhimu wa mawasiliano mazuri
I'm pleased to have this chance to share
my thoughts on the importance of good
communication.
Chevron 2010
Communications
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Chevron 2010
Communications
Chevron 2010
Communications
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_money
Chevron 2010
Communications
a process by which information is exchanged
between individuals through a common system
of symbols, signs, or behavior; also : exchange
of information.
a technique for expressing ideas effectively (as
in speech).
the act or process of using words, sounds,
signs, or behaviors to express or exchange
information or to express your ideas, thoughts,
feelings, etc., to someone else.
Chevron 2010
Communications
The root cause of ~90% of all incidents that
were preventable was poor or lack of
communication.
The root cause of 75% of all cost overruns was
poor communications or understanding, which is
really the same thing.
One recent refinery commissioning was delayed
by over one year as a result of poor
communication resulting in hundreds of millions
of dollars in lost revenue and penalties.
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Communication
Communication
Failure 101
Swing Project
Chevron 2010
Lack of Communication
Lack of Communication
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Lack of Communications
Examples 1 & 2
Many things went wrong.
The final straw was
a rubber mat installed
by the workers on the
grating.
Though not allowed, it
was NOT communicated.
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Lack of Communications
Example 3
NASAs metric confusion caused Mars orbiter loss
Share this on:
September 30, 1999
CNN NASA lost a 125 million Mars orbiter because one engineering team
used metric units while another used English units for a key
spacecraft operation, according to a review finding released Thursday.
For that reason, information failed to transfer between the Mars Climate
Orbiter spacecraft team at Lockheed Martin in Colorado and the
mission navigation team in California. Lockheed Martin built the
spacecraft.
People sometimes make errors said Edward Weiler, NASAs Associate
Administrator for Space Science in a written statement. The problem
here was not the error, it was the failure of NASAs systems
engineering, and the checks and balances in our processes to detect
the error. (In other words Poor Communications) That's why
we lost the spacecraft.
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Lack of Communications
Example 4
Multi-year project to consolidate 7 regional ERP systems with ~1500 users into a
single global ERP (SAP) across 11 countries and 3 languages. SAP is good
system but intolerant of even slight deviations so there has to be good definition
and strict governance of Master Data.
Master Data (definition, conversion from existing systems as well as creation
(included in new design but not currently defined) is recognized as the #1 risk in
the execution of ERP projects so a global team was created early in the project to
manage this area.
After significant work and testing it was discovered everyone was using a . as
the decimal point while the French were using a , which would be correct for
France but not for a single global system. A program was able to replace the ,
with . and avert a potential huge amount of rework.
All requirements must be defined and communicated not just assumed as gaps
can occur especially when working across languages and cultures.
Cost of this miscommunication could have been ~10million USD !!! If a
workaround program was not able to correct.
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Lack of Communications
Example 5
BP Texas City incident. 15 killed, 180 injured, billions of dollars loss.
The CSB looked at many factors, including human factors such as communication.
The following is part of their analysis:
Situation: Startup of an Isom Unit starting with the night shift. The liquid in
the tower is at high-high level.
Chevron 2010
The Lead Operator overseeing the startup briefly updated the night
operator at 5 AM and left work an hour early.
board
A new board operator arrived at 6 AM and spoke briefly with the night
operator and read the log book to prepare for his shift.
shift
The log book did not leave instructions on the high level of liquid.
The log book read: Isom: Brought in some raff to unit, to pack raff with.
At 7:15 AM the day shift supervisor arrived. He did not receive any
briefing because he was one hour late.
When the startup continued, more liquid was added which eventually led
to catastrophic results.
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Lack of Communications
Example 6
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Lack of Communications
Example 7
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Communication
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Communication is Key
Effective communication is often overlooked but is
a critical tool for successful commissioning. We
must understand others priorities.
Conflicting priorities between stakeholders can be
detrimental to successful communication.
Licensee project timeline and cost
Licensor safe and efficient design
EPC mechanical completion
Everyone wants a safe, successful commissioning,
but decisions made during design and procurement
can negatively impact future plant performance and
safety.
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Conclusion
Bad communication can and will interfere
with successful and safe commissionings.
There are ways to improve
communications that dont cost time or
money
Will improved communications prevent all
problems ? Of course not but its a given
that the better we communicate with one
another the more productive we become.
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THANK YOU!
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