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A Freelancers Guide to

Upwork
Get to work,
grow your business,
and do what matters to you.

Ta
ble
of
con
tents

PART 1

Introduction
TIP 1

Welcome

Why is Upwork right for you?

Who can work on Upwork?

How does Upwork make money?

Click the page name


to jump to that page

PART 2

Getting started
8

Joining Upwork in three easy steps

Membership plan options

11

Building a great profile

PART 3

Finding work & submitting proposals


16

Finding the right work

20

Submitting a proposal and interviewing

24

Complete the interview

PART 4

Doing the work & getting paid


27

Managing your project

29

Upwork Payment Protection

PART 5

Finishing things off


32

Completing a contract

33

Managing your reputation and profile

36

Best Practices
TIP 2
Click here on any
page to return to this
Table of Contents
A Freelancers Guide to Upwork

CHAPTER 1

Welcome

Our dream is to build a


workplace for the world.
Stephane Kasriel, CEO

Doing the work and getting paid

A Freelancers Guide to Upwork

Why is Upwork right for you?

Great work
is rewarded

Youll work with great clients and earn money. Delivering


these awesome experiences will lead to even more work and
more clients.

Our technology
makes it easy

We have tools to help you get set up, find more clients,
manage your own work, and get paid quickly and reliably.

Were a
community that
wants you
to succeed

As you win and succeed on jobs, well do our best to help


you find more opportunities for continued growth.

Payments
are protected

With Upwork Payment Protection programs, you can be more


confident that youll always be paid for work you deliver.

Introduction

Who can work on Upwork?


We welcome all independent professionals and agencies to join the Upwork
community, whether you are a web designer from Serbia, or a writer from
Brazil. Depending on your business needs, we invite you to register and work
in one of two ways:

Individual
freelancers

For self-employed individuals and small companies that have


a specific skill set and are looking to work on their own.

Agencies

For companies and individuals with multiple employees or


subcontractors and for teams of freelancers who plan to
tackle projects together.

A Freelancers Guide to Upwork

How does Upwork make money?

FREELANCER

AGENCY

Service fees
For each payment it processes, Upwork charges a 10% service fee, which
is generally paid by the freelancer. For example, if you agree to perform
a project for $200, youll receive $180, and Upwork will receive $20.
Because of this, many freelancers choose to add a small mark-up to their
rate to account for this business expense (for instance, charging $220, so
that they will receive a flat $200).

FREE

PLUS

FREE

PLUS

Membership plans
FIXED-PRICE

HOURLY

2
Billing rate
This is what
the client sees

Youll earn
Estimated

Bid
$

22.22

/hr

20.00

/hr

This is what
the client sees

Youll earn

111.11

100.00

All freelancers and agencies must subscribe to an Upwork membership


plan. Our Freelancer Basic membership is free of charge and provides
all the functionality youll need to run a thriving business on Upwork. For
those who want additional premium benefits, we offer a paid Freelancer
Plus membership option. There are also Basic and Plus membership plans
for agencies.

Upwork receives 10% of the


amount charged to the client.

Upwork receives 10% of the


amount charged to the client.

Depending on hours billed,


amount may vary slightly
due to rounding.

Introduction

A Freelancers Guide to Upwork

Join Upwork in three steps:

CHAPTER 2

Sign up and select a membership plan

Getting
started

Doing the work and getting paid

If you havent signed up already, nows the time. Pick the


Membership Plan that best matches your needs. Remember,
you can change your membership plan in the future.

Create your profile


Fill out as many fields as possible to create a profile that
highlights your skills, elaborates on your experience and
indicates your desired hourly payment rate.

Set up your payment option


Get ready to get paid and tell us how you want to receive
your earnings. We recommend setting up two fund transfer
methods so that you can be paid easily.

A Freelancers Guide to Upwork

Membership Plan options


FREELANCER BASIC

FREELANCER PLUS

60 Connects per Month*

AGENCY BASIC

AGENCY PLUS

70 Connects per Month*

Owner Only

Multi-Person Teams

Shared across the agency

The agency owner applies for jobs and works as a


one-person business, with no team members

Add and support unlimited teams and team members

60 Connects per Month*

80 Connects per Month*

Hourly Protection

Rollover Connects

For eligible hourly jobs, youre ensured payment for


every hour worked

Unused Connects automatically carry over to the


following month (up to 70)

Fixed-Price Protection

Buy Additional Connects

Hourly Protection

Rollover Connects

For fixed-price jobs, payments are secured through


pre-funded milestones

If you run out of Connects, you can buy more at any


time ($1 per Connect)

For eligible hourly jobs, youre ensured payment for


every hour worked

Unused Connects automatically carry over to the


following month (up to 80)

View Competitor Bids

Fixed Price Protection

Buy Additional Connects

See the minimum, maximum, and average bid for


any job

For fixed-price jobs, payments are secured through


pre-funded milestones

If you run out of Connects, you can buy more at any


time ($1 per Connect)

*NOTE Connects are used to apply for jobs,


with each application requiring 1 to 5 Connects
(0 if youre invited or rehired)

Shared across the agency

Hourly Protection

View Competitor Bids

For eligible hourly jobs, youre ensured payment for


every hour worked

See the minimum, maximum, and average bid for


any job

Fixed-Price Protection

Hourly Protection

For fixed-price jobs, payments are secured through


pre-funded milestones

For eligible hourly jobs, youre ensured payment for


every hour worked
*NOTE Connects are used to apply for jobs,
with each application requiring 1 to 5 Connects
(0 if youre invited or rehired)

Freelancer Basic membership (Free)


This includes a complete Upwork profile, 60 Connects per billing cycle, unlimited
invitations to jobs, and Payment Protection.

Freelancer Plus membership ($10 per month)


Includes everything in the Freelancer Basic membership plan, as well as 10 additional
Connects per month (for a total of 70), the ability to roll over up to 70 unused Connects
to the following billing cycle, the ability to buy extra Connects, and visibility into what
others are bidding on jobs.

Getting started

Fixed-Price Protection
For fixed-price jobs, payments are secured through
pre-funded milestones

Agency Basic membership (Free)


For one-person agencies. This plan allows an agency owner to show a company logo
and company name in their Upwork profile. It includes 60 Connects per billing cycle,
unlimited invitations to jobs, and Payment Protection. No team members can be
added or assigned work on the Basic plan.

Agency Plus membership ($20 per month)


For multi-person agencies. In addition to a company logo and company name, this
plan allows an agency owner to add unlimited team members and share Connects
among their team. It also includes 80 Connects per month, the ability to roll over up
to 80 unused Connects to the following month, the ability to buy extra Connects,
visibility into what others are bidding on jobs, unlimited invitations to jobs, and
Payment Protection.
A Freelancers Guide to Upwork

10

JOBS
JOBS

FREELANCERS
FREELANCERS

REPORTS
REPORTS

MESSAGES
MESSAGES 99+ 8

formerly oDesk

Building a Great Profile

Megan Malley

JOBS
JOBS

FREELANCERS
FREELANCERS

REPORTS
REPORTS

CONTACT

Visual Designer

Successful profiles are complete, accurate, and paint


a compelling picture of your skills, services and
accomplishments. Your profile is your opportunity to
advertise your freelance business to potential clients,
and you can complete it however you think best.
Here are some thoughts on how you can make a
great first impression.

$77.78/hr

Toronto, Canada

Save

4:00pm local time - 3hrs ahead


Web design

Brand consulting

Graphic Design

Work History

more...
TOP RATED

Overview

97% Job Succe

I am a multi-media designer experienced in interaction design, UI/UX,

558 hours wor

and visual design. I bring a strong knowledge of leading design teams,

4 jobs

5.00

working with stakeholders and in shaping brand strategy. I have been


Availability

working with Adobe


Creative Suite
software for over a decade.
I am also Title
Professional Picture
Targeted
Skills
Accurate

proficient using other social media, email marketing and Google...


Headshot image of yourself
Pick 3-5 core skills

Friendly expression

Plain background

Take Skills Tests

Business casual attire

Put your best skills at the top

Available
Reflects personal experience
Full
time
Indicates preferred jobs
24hrs response
Short and impactful

Work History and Feedback

Languages

MESSAGES
MESSAGES 99+ 8

formerly oDesk

English Fluent
Newest First

Megan Malley

$77.78/hr

Web Designer for Desktop Application

Toronto, Canada

"Beautiful work by Megan for one of our new projects.


Absolutely no doubt that she's a skilled designer, and
I'd love to hire her again for new projects."

Save

4:00pm local time - 3hrs ahead


Brand consulting

5.00

CONTACT

Visual Designer

Web design

4 jobs in progress

Graphic Design

Work History
?

Overview

97% Job Success Score

I am a multi-media designer experienced in interaction design, UI/UX,


and visual design. I bring a strong knowledge of leading design teams,

558 hours worked

$77.70 /hr
11,188.80 earned
Aug 2014 Jan 2015

more...
TOP RATED

144 hours

5.00

Brand guide

5.00

4 jobs

working with stakeholders and in shaping brand strategy. I have been


working with Adobe Creative Suite software for over a decade. I am also

36 hours

Fast work, knows what shes doing. Professional.

Availability

$77.70 /hr

proficient using other social media, email marketing and Google...


Available
Full time

2,797.20 earned
Aug 2014 Jan 2015

24hrs response time

Work History and Feedback

Languages
English Fluent

Newest First

4 jobs in progress

Compelling Overview
Use complete sentences
Software Developer for Desktop 3D Games and Applications

5.00

No bullet points

He did some
Highlight your prefered
workcomplex math/physics for me. It was
nice to have
someone that could handle that level of
Include past professional
achievements
things.

358 hours


Web Designer for Desktop Application

"Beautiful work by Megan for one of our new projects.


Absolutely no doubt that she's a skilled designer, and
I'd love to hire her again for new projects."

5.00
144 hours
$77.70 /hr

$5.56 /hr
$1,990.47 earned
Aug 2014 -Jan 2015

11,188.80 earned
Aug 2014 Jan 2015

Brand guide

Fast work, knows what shes doing. Professional.

11

5.00
36 hours
$77.70 /hr
Doing the work
and getting paid
2,797.20 earned
Aug 2014 Jan 2015

FOOTNOTE

Tests

Profiles will not be visible on Upwork until they are completed and verified.
Name

Score (out of 5)

Time to Complete

12

Tests

Building a Great Profile


Name

(continued)

Score (out of 5)

Time to Complete

U.S. English Basic Sk...

2.60

Below Average

23 mins

Details

Java Test v3

3.00

Top 20%

23 mins

Details

JDBC 2.1 Test

3.00

Above Average

23 mins

Details

JDBC 2.1 Test

3.00

Below Average

23 mins

Details

Employment History
Creative
Director Huge, Inc.
:
December 2013 - March 2014

Managed a team at an award-winning interactive agency that provides


innovative digital solutions creating graphical interfaces, from concept to final
product, and work closely with User Experience designers and Developers...

junior
java programmer Privatbank
:
December 2013 - March 2014

3 tier business application: swing client, server (they own via xml),
sybase db

junior
java programmer Privatbank
:
December 2013 - March 2014

3 tier business application: swing client, server (they own via xml),
sybase db

Education
Master
of Arts (M.A.), Graphic Design
:
December 2009 - March 2011

Carnegie Mellon

Visual Portfolio
Add past work samples
Secure permission from past clients

Complete Education & Employment History


Add your most recent education

Highlight accomplishments, professional certifications


and licenses, special recognition or awards

Include employment history

FOOTNOTE

Other profile areas


Professional Certifications: Add professional certifications.
Introduction Videos: Add an introduction video to let clients know what its like to work with you.
Linking External Accounts: Link external accounts to your Upwork profile to show your online presence.

13

Getting started

14

Finding the right work


Searching for projects, and setting up your Job Feed
is easy, and an important part of getting the most
out of your Upwork membership. Again, while you
are welcome to do what you deem appropriate, your
search will help ensure that you never miss out on
those project for which you are a great fit.

CHAPTER 3

Finding
work &
submitting
proposals
15

Doing the work and getting paid

Pick a core skill


Enter a core skill or two into the search bar to find
projects that match your talents.

Set Filters

Add to Job Feed

Use filters on the left-hand side of the


Search Results Page to find a more targeted list.

After setting your search preferences, add it to your


Job Feed so you can have an ongoing, updated list
of new projects that match your preferences.

A Freelancers Guide to Upwork

16

Fixed-Price or Hourly Contracts


On Upwork there are two types of projects you can
work on with your clients. Heres how they compare.

Hourly contract payments are eligible for


Upwork Hourly Protection

HOURLY
On hourly contracts, youre paid by the hour,
making this a preferred option for many
freelancers when a project requires flexibility.
Examples of projects that can work well in an
hourly format include Technical Support and
Accounting Advisors.

FIXED-PRICE

Fixed-price contract payments are protected


with Upwork Fixed-Price Protection

On fixed-price contracts, youre paid a final

Heres how:
1. Agree to the number of authorized hours with

your client via the Offer Details page.


2. Install and track your project time using the

Upwork Team App.

cost for a project deliverable, or set of


deliverables. This option can be ideal when
the deliverable or deliverables are more
clearly defined. Examples of projects wellsuited for fixed-price format include Web
Design and Mobile App Development.

Heres how:
1. Agree to project milestones with your client,

clearly outlining what youll deliver, when


youll deliver it, and for how much of the total
project cost.
2. Wait until milestones are funded before starting

3. Add descriptions and notes of your work to your

any work on the project.

Time Log.

3. Submit your work deliverables through the

4. Quickly address with your client, and request

Upwork platform.

approval for, any changes needed to your

4. Make sure youve been paid for a milestone,

authorized hours.

and that the next one is funded, before


continuing work.

FOOTNOTE

Tips for a succesful contract


Regardless of which contract type you and your client agree to,
we suggest that you always:
Agree to final payment terms (hours, deliverables and costs) on the
contract offers page.
Confirm that your client has a verified payment method on file.
Deliver work product through the Upwork platform.
Only receive payments through your Upwork account.
17

Finding and submitting proposals

18

Submitting a proposal
and Interviewing
Now that youre ready to submit proposals to
clients, heres how the process works:

1.

Find a job you like and press the Apply


button.

2. Review the number of *Connects required

Photo

to submit an application and your Connects


balance.
3. Read below for tips on how to write a

winning Application.
4. Enter your offered rate, write a cover letter,

add attachments (if any), and send the


application.

5. The client will review applications and

contact candidates for interviews.


6. The client may propose a paid test job to

get a better idea of your skills. This is a


great way to find out how well youll work
togetherjust be sure to agree upon a rate
and number of weekly hours before you
begin. There are no free test jobs. This is a
violation of Upwork policy.
7. After everything is discussed, the client will

send you an offer. Review it, accept it and


start working.

FOOTNOTE

What are Connects?


Connects are tokens you use to submit applications. If the client invites you to apply or is rehiring you, you wont need to use any Connects. All
other applications require anywhere from 1 to 5
Connects, depending on factors such as the size
and type of job.
Each Upwork membership plan comes with a
Connects budget. For individual freelancers, the

19

Doing the work and getting paid

Freelancer Basic plan comes with 60 Connects


per month, while the Freelancer Plus plan
includes 70 (with the ability to purchase more
and roll over unused Connects to the following
month). For agencies, the Agency Basic plan has
60 Connects per month, while the Agency Plus
plan comes with 80 Connects per month. Your
monthly Connects budget is replenished at the
beginning of your billing cycle.

A Freelancers Guide to Upwork

20

Writing a winning proposal

Propose your cost

Your cover letter is how you introduce yourself,


highlight your skills and experience, and tell the
client why they should hire you. Its your opportunity
to show that you understand the project and are
qualified for the job.

On Upwork, freelancers always set and negotiate


their own rates. You can even set a different fixed or
hourly rate for each proposal you submit. Just change
the default rate in the application before you hit the
Send button.

Heres how to write a cover letter that works well


with clients and leads to interviews:

To decide your price for fixed-price jobs, some


freelancers find it makes sense to start with an
estimate of how long it will take to finish.
Heres one way to do it:

Be specific
Keep it short and to-the-point. Briefly tell the
client about your relevant skills and experience.
Showcasing specific examples of your experience
related to the clients field can make a difference.
Dont hesitate to ask
Appropriate clarifying questions about the job
show your understanding and demonstrate the
value you can bring to the project.

Follow directions
Some clients might ask you to answer a specific
question or include a keyword in your cover letter. This helps them filter out generic, copy and
paste applications. Look for these directions and
follow them.
Proof read, edit, and deliver
Did you address all the criteria and answer the
clients questions? Have you added relevant links
to samples of your work? Do a final grammar and
spelling check before you hit send.

Break the job into phases


For instance, building a website may include
five of them: planning, design, development,
review, and testing.
Calculate your charge
For each phase, calculate your charge by
estimating the time it will take to complete,
including revisions.

Add it all up
Add up the estimated cost of all phases, plus
a little extra to account for unexpected issues.
Evaluate profit vs risk
Consider any additional profit desired, or
risks that you might take on, in deciding on
a final amount.

FOOTNOTE

Dont Spam
Dont send generic cut and paste cover letters to every job post. It hurts your
chances of getting hired and can reflect poorly on your Upwork reputation. Its okay to
adapt an old cover letter, but make it relevant to the project youre trying to win.

21

A Freelancers Guide to Upwork

22

Submit and keep moving

Complete the interview

Once youve applied, you may receive a notification


that the client would like to set up an interview, or
maybe even hire you immediately. In some cases, you
may not hear anything back at all. Clients are not
mandated to respond to all applications, so keep your
options open by applying to other jobs.

If the client requests an interview, reply quickly with


your availability and find a time that works for you
both. If your potential client is in a different time zone,
be prepared to interview at a time that is outside the
traditional 9-to-5 window.
Interviews can be text-based through the Upwork
Message Center, Skype, or over the phone, so agree
on a method that works best for both of you. Make
sure you understand how the interview will be
conducted (for example, voice vs. text on Skype) so
you can prepare in advance.

Heres a bit of advice on how to make


the most of your interview:
Be flexible
Time zones and communication preferences can
be tricky; be willing to adapt to the clients time
and interview method requirements.

FOOTNOTE

What is Disintermediation?
Disintermediation is when you accept a clients payment outside of the Upwork
platform. Doing so, or suggesting this to your client, is a violation of Upwork policy
and can result in suspension of your account. If a client asks you to start work without
creating a contract on Upwork, beware! You wont be protected by Upwork Payment
Protection, and Upwork cant ensure youll get paid.
Just remember, work on Upwork, get paid on Upwork.

23

Doing the work and getting paid

End on a positive note


Ask if there is a deadline for hiring so youll
know when the client will make a decision, and
dont forget to thank them for considering your
application.

After the interview:

Do your homework
Research your client and their project, so you
can have a meaningful conversation about their
business, and write down a few project-specific
questions.

Provide additional info


If you promised to send some extra details or a
link to a portfolio piece during the interview, do
so promptly. Its easier to do it right after the
conversation.

Be professional
Talk about your accomplishments and ask questions about the job in a way that is respectful and
polite.

Always follow up
Send a short note and reiterate on the agreements
made during the conversation (if there are any).

Be honest
If you dont know the answer to a question (or
dont like the answer you have to give), be honest.
Misleading a client will lead to a bad experience
for everyone.

A Freelancers Guide to Upwork

24

Starting the project


with a kick-off

CHAPTER 4

Doing the
work &
getting
paid
25

Doing the work and getting paid

You control how you get the job done, and your clients
will rely on your expertise to get started. Before you
start working, consider setting up a kickoff meeting or
writing a message to your client.
Establish a client communication plan that details
how often youll need to report on progress. You can
communicate with your client through the Message
Center, email, or chat, but choose one method and stick
with it to avoid confusion.

A Freelancers Guide to Upwork

26

Managing and delivering work


FIXED-PRICE CONTRACTS

HOURLY CONTRACTS

UpWork App

Milestone created

Milestone achieved

Payment

Applications

Escrow and Milestone-based payments

Using the Team App


If youre starting an hourly contract, youll want to
download the Team App to log hours and get paid
for your time.
The Work Diary feature of the Team App helps
you track your time and takes work-in-progress
snapshots at random times in 10-minute intervals. These snapshots reassure your online clients
that you have worked all the hours billed to them
through Upwork and helps ensure youll be paid,
even if a dispute arises. (You can always delete
any snapshots you dont want shared and billed
to your client.)

27

Your client may set a maximum number of hours


you can log in one week. Know your limit and tell
your client when youre getting close to it. This
allows them to decide whether to increase the
limit or wait until next week to continue.
When the week is over, you and your client have
a chance to review your timelogs before they are
finalized and payment is processed. The billing cycle ends every Sunday, and your earnings
become available 10 days later.

Doing the work and getting paid

For fixed-price contracts, you and your clients


will create a list of milestones. The client will
prefund each milestone with Escrow, and the
money will be visibly held on the Upwork platform. When youve completed the work for a
milestone, its a good idea to let your client know
and submit your work to them on Upwork. If
theyre satisfied with the work, the funds will be
released to your account, and youll follow the
same sequence for the next milestone.

If, however, theres no way to come to a consensus, either you or your client can reach out to
Upwork for free dispute assistance. In this case,
we will schedule and moderate a discussion, so
that you can come to a mutually agreeable resolution regarding the release of funds held in Escrow.

If your client is not satisfied with the services, you


will have to communicate directly and discuss
adjusting the terms of the deliverable in order to
find a mutual understanding and get paid.

A Freelancers Guide to Upwork

28

Trust & Safety


The Upwork Payment Protection
Every hourly contract using the Team App is eligible for Upwork
Hourly Protection to give you confidence that an hour worked is
an hour paid.
Every fixed-price contract managed with Escrow and Milestones
is protected by Upwork Fixed-Price Protection. Just set up your
contract terms, manage the work and payments on Upwork and
you can have confidence youll get paid.

29

Doing the work and getting paid

A Freelancers Guide to Upwork

30

Completing a Contract

CHAPTER 5

Finishing
things off

31

Doing the work and getting paid

Your contract is complete after youve delivered


the final product or the number of hours needed
by your client has finished. Send an email to
notify your client and let them know youre
available if they have questions or concerns.
If your contract remains open, your client
may still be reviewing your work. But because
you receive Final Feedback only after the job
is closed, feel free to ask them to close the
contract once the work is reviewed and paid for.

A Freelancers Guide to Upwork

32

Managing your Reputation


and Profile
1

Once you complete a job, your client will rate your work
from 1 to 5 stars with Final Feedback, provide you with a
private Recommendation Rating, and leave a note about
their experience. These are optional for the client to leave,
but most do as it is an important method for evaluating
their experience. Delivering quality work, communicating
early and often with your clients and being an overall
pleasure to work with are the most important things you
can do to receive good final ratings.

Pay attention to your Job Success Score

Refresh your Profile:

Your Job Success Score is a comprehensive,


single measure of your performance on Upwork.
This Score can influence how high you show in
Search results, whether or not youre considered
for special programs and rewards (see below)
and how clients view your past results.

Update your portfolio once a job is done, adding


an image or link to the final product if its permitted by the client.

When compiling your Job Success Score, we take


the following factors into account:
public and private feedback
successful completion of work

Learned something new?


Add it to your overview and skills list. And if
youve strengthened a skill, retake the relevant test on Upwork or mention that skill more
prominently.
Have a great testimonial from a client?
Perfect, add that, too.

client complaints

Track your Stats:


You can carefully monitor all the factors that comprise your Upwork
reputation on your personal My Stats page (See screenshot above).
This page covers three sections:

Client Satisfaction
Illustrates your overall reputation on the platform.

Communication
Measures your client responsiveness.

Marketing Effectiveness
For freelancers that have won a job, this shows how effective you
are at applying to and securing the right jobs.

responsiveness levels
missed deadlines
disputes
long term client relationships

33

Finishing things off

A Freelancers Guide to Upwork

34

Strive to be the best.


Our Top Rated Program
The Top Rated freelancer program recognizes
freelancers who consistently deliver high-quality
work to their clients.

Best
practices
How you run your business is completely up to
you, but here are some practices from successful
freelancers to consider.

The program provides Top Rated Upwork freelancers with perks


that may include:
A Top Rated badge to help your Upwork profile stand out
Invitations to submit proposals for premier projects
Priority phone, chat, and email support

How do you qualify?


By consistently delivering great experiences for your clients on
Upwork. Heres more details on what it takes to become Top Rated:

Communicate early, communicate often

Respect deadlines

Be proactiveclients usually get concerned


when they dont hear from a freelancer.

Deliver your work on time, every time. If you


think youll miss a deadline, let your client
know so they can plan accordingly.

When in doubt, ask

Be a pleasure to work with

This will help clear up confusion, save time,


and keep the job going smoothly.

Listen to your clients concerns and respond


with a positive attitude. Developing a rapport
can make for a great work experience for
both parties.

A Job Success score of at least 90%


12-month earnings of at least $1,000 through Upwork
An account in good standing with no recent account holds

Set clear expectations

A 100% complete profile with photo

Provide honest and realistic project updates


and quickly alert your client when you
encounter a problem.

Up to date availability (if unavailable now, set a date estimate)


At least 30 days of work history on Upwork.

35

Finishing things off

Under-promise, over-deliver
Never promise more than you can deliver and
consider giving a little extra to every job.

A Freelancers Guide to Upwork

36

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