Strategic Information

Systems Management

Kevin Grant, Ray Hackney and David Edgar

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COURSE TECHNOLOGY
CENGAGE Learning-

Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States

Contents

Forewords
Preface
Acknowledgements
Contributors
About the Authors
Walk-through Tour
About the Website

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1 Business Strategy for the Digital World

1.1 Introduction
1.2 The development of strategic management
1.3 The development of the digital economy
1.4 The Positioning Approach
1.5 The competitive environment
1.6 The Resource-Based View
1.7 E-business and the Resource-Based View
1.8 Strategic information systems and the RBV
1.9 Dynamic capabilities
1.10 M-commerce
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

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2 Business Exploitation of Information and Communication

Technology Systems
2.1 Introduction
2.2 The importance of ICT in contemporary organizations
2.3 Evidence on the exploitation of ICT by organizations
2.4 Challenges associated with exploiting ICT
2.5 Understanding ICT implementation and use
2.6 Improving the exploitation of ICT
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

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3 Information Systems Development Approaches

3.1 Introduction
3.2 Why Information Systems Development is key to business strategy
3.3 A brief history of Information Systems Development
3.4 Contemporary Information Systems Development (ISD)
3.5 The Dynamic Systems Development Method (DSDM)
3.6 Case study: London Ambulance Service - from failure to success
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

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4 Disruptive Technologies and Applications

4.1 Introduction
4.2 Context for disruptive technologies and applications
4.3 Strategy of disruption and innovation
4.4 Internet and related technologies
4.5 Focus of disruptive internet applications
4.6 Emerging disruptive technologies: features and applications
4.7 MMORPGS and virtual worlds
4.8 Future issues
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

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5 Business IT/IS Alignment

5.1 Introduction
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5.2 Business alignment
5.3 IT/IS alignment
5.4 Assumptions of and in IT/IS alignment
5.5 Evolution of IT/IS alignment and its suggested direction of travel
5.6 Business benefits of IT/IS alignment
5.7 IT/IS alignment and Enterprise Architecture
5.8 Academically-based tool kits for IT/IS alignment
5.9 Practitioners' challenges
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

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6 Strategic IS/IM in Context

6.1 Introduction
6.2 The nature of public sector organizations
6.3 Electronic government (e-government)

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Contents

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6.8
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6.12
6.13
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6.17
6.18
6.19

E-government applications
E-government - a global phenomenon
Strategies for e-government
E-government maturity models
Issues and challenges in e-government
Emerging technologies
Knowledge Management and e-health in
NHS Ayrshire and Arran
What are SMEs?
Why are SMEs important?
What is distinctive about SMEs?
SMEs and IS/IT: drivers and inhibitors
IS/IM competencies for SMEs
Planning for IS/IT in SMEs
Emerging technologies and practices for SMEs
SMEs, IS/IT and policy
Comparing and contrasting the two contexts
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

7 Global Issues in Information Management

7.1 Introduction
7.2 Changes in society
7.3 IT/IS outsourcing and offshoring
7.4 Emerging technologies and global IM
7.5 Global information management and management
decision-making
7.6 The greening of IT
Conclusion
Key learning points
Review questions and tasks
Key further reading
References
8 Strategic Knowledge Management
8.1 Introduction
8.2 Evolution of the knowledge economy
8.3 What is knowledge management?
8.4 Knowledge management models
8.5 Organizational learning and knowledge
8.6 Intellectual capital
8.7 Knowledge and intellectual capital as a source of sustainable
competitive advantage
8.8 Knowledge management strategies
Conclusion
Key learning points

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Contents

Review questions and tasks

Key further reading
References
9 Organizational Change, Culture and Strategic
IS/IT Led Change
9.1 Introduction
9.2 Human behaviour and organizational culture
9.3 Characterizing organizational culture
9.4 Different types of change
9.5 Managing for change
9.6 Getting the organization ready to accept strategic
IS/IT led change
9.7 Dealing with and managing resistance to change
9.8 Stakeholder engagement
9.9 Managing change across boundaries
9.10 Strategic leadership in large and complex organizations
9.11 Achievement of the organization's new goals and objectives
9.12 Pitfalls to avoid when leading strategic change
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

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10 IS/IT Benefits Management and Realization

10.1 Introduction
10.2 Evaluating information systems
10.3 The IT productivity paradox
10.4 Benefits management
10.5 Financial aspect of IT
10.6 Benefits management techniques
10.7 Benefits management approach
10.8 Benefit realization approach
10.9 Life cycle thinking and IT economics
10.10 Requirements for the business cases
10.11 Organizing the financial control function
10.12 Case study: IBG Banking
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

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11 Strategic IT/IS Leadership and IT Governance

11.1 Introduction
11.2 What is leadership?

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Contents

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11.12
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11.19

What is strategic leadership?

The differences between managers and leaders
Transformational leadership
Leading technology enabled innovations
Leadership competencies for technology led innovation
Leading IT geeks
Corporate governance
IT governance definition
Corporate governance and IT governance
The growing maturity of IT governance
Corporate Governance of Information Communications
Technology
Building effective IT governance structure, participation
and process
IT governance structures
Participation in governance
IT governance structure
Project and programme boards
Project and programme management frameworks
Conclusion
Key learning points
Review questions and tasks
Key further reading
References

12 IT/IS Professionalism, Ethics and Security

12.1 Introduction
12.2 IT/IS professionalism
12.3 What is professionalism?
12.4 Towards an understanding of IT professionalism
12.5 What next for IT professionalism?
12.6 Ethical behaviour in IT/IS
12.7 Professional organizations and codes of ethics
12.8 Legislation and its impact on the IT function
12.9 Intellectual property
12.10 Types of IT/IS security threats
12.11 Non-technical attacks
12.12 Countermeasures: technical controls
12.13 Countermeasures: non-technical controls
Conclusion
Key learning points
Review questions and activities
Key further reading
References
Index

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