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Uttar Pradesh
India 201303
ASSIGNMENTS
PROGRAM: MBA IB
SEMESTER-II
Subject Name
Study COUNTRY
Roll Number (Reg.No.)
Student Name
INSTRUCTIONS
a) Students are required to submit all three assignment sets.
ASSIGNMENT
Assignment A
Assignment B
Assignment C
DETAILS
Five Subjective Questions
Three Subjective Questions + Case Study
Objective or one line Questions
MARKS
10
10
10
b)
c)
d)
e)
Signature :
Date
:
_________________________________
_________________________________
ASSIGNMENT B
Q1. Why do you think Comparative Management is important in todays International scenario?
How do you think that organizations go for it?
Q2. Why there is scarcity of right leaders in the corporate? Which type of leaders do you think is
required by the organization?
Q3. What is Cross Cultural Communication, Why it is important and what are the barriers for Cross
Cultural Communication?
CASE STUDY
Guns 'n Things, Unlimited (GUNTU)
Kenny Katchem has been selling guns and accessories for years at his eighteen local retail operations in
Baltimore. Business is always good during hunting season, and for the ten months afterwards when the woods
become quiet again. Phil M. Upp, the personnel manager, is responsible for staffing the managers and clerks in
all of the stores. Once every month on Sunday, all of the company workers get together at their hangout, the
Krazy Klubhaus, located in Charles Village. Here they celebrate and fire their weapons. Since the club is in a
sound-proof basement, well insulated and out of harm's way, they have never had complaints about the noise
from the neighbors or had to deal with intruders like the police.
All of them have permits for their weapons and know how to handle firearms. This is a job requirement since
they often have to protect themselves from intruders who are not serious customers, but who seem to expect to
be given guns even when they already have some of their own.
"Ditty" Doit, the sales VP, has been having trouble with many of the retail managers who don't seem to be
showing up for the celebration (i.e. sales meeting). The sales in these stores seem to be down, and the managers
don't appear to be concerned about the reduction in sales volume. Both Ditty and Phil know that motivating
workers is the leader's primary responsibility.
Therefore, they have asked you, a high-priced personnel consultant, to help solve what they think is a leadership
problem. Should they develop teams, supervise them individually, or just leave them alone? What's happening
now it isn't working. They tell you that the personnel in these stores are usually strong willed, like to do things
their own way, and sometimes can get pretty insistent about it. A couple have even suggested they may revolt
and take over the Krazy Klubhaus to start a new club of their own.
Upp and Doit want you to find the magic bullet that will restore the workers' commitment to Guns n' Things and
bring revenues back to what they were like in the good 'ole days. Therefore, he has contracted you at $2000 a
day, to develop a leadership development plan for training store managers or finding new ones if need be, who
can successfully lead the company into the next century. As part of the contract, they have offered to provide
you with sufficient firepower to get the job done.
1. How will you develop your leadership attributes to train managers or hire new ones.
3. Use sound reasoning to justify why your leadership plan will work for this company.
ASSIGNMENT 3
1. In Spain, the main purpose of a business meeting would be to:
A)
Make decisions by discussing in the length the pro's and con's of an issue
B)
Reach agreements by consensus
C)
Brief the team on a decisions already taken
D)
To point out the mistakes of others
2. During a break for a meeting between you and a group of Saudis, you walk into the men's room to
find a few of them washing their feet in the sink. You think:
A)
They must have had smelly feet
B)
They are simply freshening themselves up
C)
Are preparing to read their prayers
D)
They are in habit of keeping their feet clean
3. You are beginning negotiations with a Chinese company. From the start of the meeting the Chinese
team show great humility and deference. You should think:
A)
Such behaviour is a ploy designed to gain concessions
B)
Such behaviour is just the way Chinese people are
C)
Such behaviour shows these negotiations will be easy
D)
They like to criticize people
4. A potential Mexican client arrives 45 minutes late for a business meeting. He/she:
A)
Has arrived late on purpose to show that they are the party in the driving seat
B)
Has simply arrived late as punctuality is taken lightly in Mexico
C)
Has arrived late to let you enjoy your surroundings before discussing business
D)
They enjoy making people wait for them
5. While in South Korea, you present a gift to a new client to thank him for his hospitality and to
cement your business relationship. He/she refuses to accept the gift. You should:
A)
Apologise for offending him/her
B)
Insist he/she takes it until it is accepted
C)
Offer it to someone else from his/her company
D)
Wait for the right time to offer the gift
6. Your German colleague says about a proposal you have put together, "no offense, but this idea is
ridiculous". He/she :
A)
is merely expressing their opinion and means no harm
B)
is being blunt and has no etiquette
C)
is being rude to undermine your position
D)
Trying to show off themselves
7. You are asking a question of a junior Japanese colleague and he/she looks down and answers
you. He/she :
A)
Has something to hide and is looking for answer to cover their back
B)
Is paying your respect
C)
Is ashamed
D)
Is least interested in what you are saying
8. You are the new manager in an Indian office. You ask one of your supervisors to move a desk and
place it in another corner of the office. The next day you notice it has not yet been done. Why?
A)
The supervisor was offended you asked him/her and refused to do anything about it
B)
C)
D)
The supervisor could not find a labourer to move it and would not do so him/herself
Because things get done slowly in India
There was no desk in the office
9. You are making a proposal to a group of Japanese executives when you notice a few of them sat
with their arms folded and eyes closed. They are:
A)
Listening intently
B)
Tired and catching up on some sleep
C)
Pretending to be asleep to show you that they think your presentation is poor
D)
They are not interested in your proposal
10. There are three of you interviewing an Afghani man for a position in your company. Of the
interviewers, two of you are women. The interviewee only ever gives eye contact to the man and
never to the women. This is because:
A)
He is nervous around women
B)
He is showing respect
C)
He sees women as second class citizens
D)
They are not beautiful
11. When meeting with the French in a business environment, which of these is best to avoid?
A)
Personal questions
B)
Eye contact
C)
A formal demeanor
D)
Humor
12. In Hong Kong, you and your counterpart share a cup of tea. During the negotiations you notice
that he keeps moving his cup either closer to you or further away. Why?
A)
This is a method used in feng shui to gage positive energy.
B)
This represents how far away/close you are to agreement
C)
This indicates nervousness and should be capitalized upon
D)
He is nervous
13. During intense negotiations the Russian negotiation team keep pressing you on a particular point
you absolutely cannot budge on. You have politely indicated your position to no avail. They are
insistent. Which of these options would be most advisable?
A)
Keep politely insisting you are unable to offer any leighway. The Russians will eventually
understand.
B)
Drag your negotiation team out of the room dramatically. The Russians will then appreciate
concessions on this point are unlikely.
C)
Concede slightly. The Russians will then feel they have gained some sort of concession and
move on.
D)
None of the above
14. During negotiations in Italy two of the Italian negotiation team keep taking phone calls. Why?
A)
This is a sure sign they have little interest in your proposal.
B)
This is a well know tactic to make foreigners feel uncomfortable and expose weaknesses.
C)
They are probably taking calls from superiors; to not answer would be rude.
D)
This is usual for them
15. At the end of a successul negotiation meeting with a Pakistani firm, the owner suggests you all
end the day with an alcoholic drink. What should you do?
A)
Under no circumstances take up the offer.
B)
C)
D)
All Muslims do not drink alcohol and this is a test of your character
Accept the offer and enjoy the evening.
None of the above
16. Upon being met at the office of a potential Indonesian client you are met with very personal
questions about your job, education and salary. Why?
A)
These questions are just part of the getting to know you process.
B)
These questions are meant to establish your rank.
C)
"These questions are thought to be of importance in your own country, so are being asked out
of politeness."
D)
You want to relationship with the person
17. During negotiations in Japan you try to confirm a point by asking, Do you not want this added to
the agreement.? You are answered with a 'yes', so you keep it within the agreement. At a later date
you find the Japanese are upset that this was added to the agreement. Why?
A)
"The Japanese answer positively to negative questions, so they actually meant 'no'."
B)
"Yes' can sometimes mean 'maybe'. In this case the Japanese team wanted to think about it so
answered 'yes' meaning, 'let us think about it and check with us at the next meeting'."
C)
"The Japanese assumed you knew they did not want it to form part of the agreement, and
answered 'yes', meaning 'yes you are right in thinking we do not want it within the agreement'."
D)
Their behavior is unpredictable
18. At the end of your negotiations with a Chinese firm, the negotiation team suddenly demands you
drop your prices or they may have to pull out of any agreement. What should you do?
A)
Stand firm. They are merely trying to test your resolve and gain some last minute
concessions.
B)
Ask for time to speak to your superiors.
C)
Agree. The Chinese would not do so unless there is a good reason due to the need to save
'face'
D)
Wait for them to take the action
19. Which of these statements is true?
A)
German decision making can be very slow.
B)
Germans take a casual approach to punctuality.
C)
Germans expect humour in a business context.
D)
Germans are very open to accept others opinion
20. Your company has been negotiating with a company in Argentina for 3 months. The next round of
negotiations is set to be the final meeting, with all sides aiming for an agreement. The negotiator that
had been dealing with Argentina is taken ill and cannot travel. A replacement is briefed and sent to
clinch the deal. He returns empty handed. Why?
A)
The Argentine company were simply offended because they assumed your company was not
taking the corporate relationship seriously by sending in a new negotiator.
B)
In Argetina personal relationships are valued more than corporate ones. The negotiations
failed because the new negotiator was unknown.
C)
"In Argentina, the belief is that if illness gets in the way of business it is a bad omen."
D) Nothing can be said
21. Criticism of staff in Argentina should always be carried out..
A)
In private to avoid loss of face
B)
In front of others to display your authority
C)
D)
False
False
False
False
False
False
False
False
39. Mexicans are supposed to keep their hands on the table during a meal
True
False
40. In Britain you tip your plate away from you when eating soup
True
False