Quality Leader Member Exchange and its impact on

Turnover Intentions and Job Satisfaction in Banking

Sector of Larkana

Author
Shaikh, Rehan Qurban
SZABIST Larkana

Keywords: Leader Member Exchange, Turnover Intentions, Job

Satisfaction, Banking Sector, Larkana.

This Proposal is submitted to Sir Naveed Anwer for the purpose of

Marketing Research Course.

Quality Leader Member Exchange and its impact on Turnover Intentions and
Job Satisfaction in Banking Sector of Larkana
Problem Statement
Turnover Intentions and Job Satisfaction are the two behaviors of the employees that are
responsible for the organizational success or failure. These two behaviors are mediated by the
leader member exchange and its quality which generates such behaviors within an organization.
There is an impact of the quality of Leader Member Exchange on Turnover intentions and Job
Satisfaction in the Banking Sector of Larkana. This Research examines to understand and
determine the impact of quality leader member exchange on turnover intentions and job
satisfaction in banking sector of Larkana. The impact of high and low quality leader member
exchange on Turnover Intentions and the impact of high/low quality leader member exchange on
Job Satisfaction are to be measured.

Research Questions

Do Turnover Intentions of Employees increase in banking sector of Larkana when there

is low quality leader member exchange?

Does High Quality leader member exchange decrease employee turnover intentions in

banking sector of Larkana?

Does High Quality leader member exchange increases the Job Satisfaction of Employees

in banking sector of Larkana?

Does Low Quality Leader Member Exchange have impact on Job Satisfaction in Banking
Sector of Larkana?

Research Objectives

To determine the impact of Leader Member Exchange on Turnover Intentions in Banking

Sector of Larkana.
To Determine the impact of Leader Member Exchange on Job Satisfaction in Banking
Sector Of Larkana

Hypotheses
H1: Leader Member Exchange and Job Satisfaction are positively related.
H1(a): Leader`s Affect is significantly and positively related to Job Satisfaction
H1(b): Leader`s Loyalty is significantly and positively related to Job Satisfaction
H1(c): Leader`s Contribution is significantly and positively related to Job Satisfaction
H1(d): Leader`s Professional Respect is significantly and positively related to Job Satisfaction

H2: Leader Member Exchange and Turnover Intentions are negatively related.
H2(a): Leader`s Affect is significantly and negatively related to Turnover Intentions
H2(b): Leader`s Loyalty is significantly and negatively related to Turnover Intentions
H2(c): Leader`s Contribution is significantly and negatively related to Turnover Intentions
H2(d): Leader`s Professional Respect is significantly and negatively related to Turnover
Intentions

Type of Research

This research aims to understand the impact of Leader Member Exchange on Job Satisfaction
and Turnover Intentions. Therefore the type of research to be conducted is Quantitative in nature
(Causal/Correlation). This Research studies the relationship between Dependent and independent
variables with the help of statistical tools such as Correlation, Regression, etc.

Research Design

Leader`s
Affect
Leader`s
Loyalty
Leader`s
Contribution
Leader`s
Professional
Respect

Independent Variables

Job
Satisfactio
n
Turnover
Intentions

Leader`s Affect
Leader`s Loyalty
Leader`s Contribution
Leader`s Professional Respect

Dependent Variables

Job Satisfaction
Turnover Intentions

Population
The Research Population includes all the Employees of the banking sector in Larkana and
excludes the lower level employees such as Security Guards, Peons and lower level supporting
staff. (Estimated 1,000 Employees)

Sample Characteristics
The Sample chosen for this research includes all employees of commercial banks in Larkana
except lower level staff and should be having experience more than one year in banking industry.

Sample Size
Sample Size chosen for this research is 150 employees of the banking sector in Larkana.
(N=150)

Data Collection
Data will be collected from 150 Employees from the banking sector of Larkana through
Questionnaires attached along with cover letters explaining the aim and purpose of the study. The
Questionnaires will be collected back after the employees have filled them.

Data Analysis
Data will be analyzed using data analysis software e.g. SPSS 17.0 and Microsoft Excel.

Data Analysis Technique

Data will be analyzed using descriptive analysis for the respondents profiles. Standard
Deviation, Correlation and Regression techniques will be used to measure the impact of
independent variables over the dependent variables.

Measures/Scales
The four dimensions of LMX will be measured using a twelve item Multi dimensional LMX
scale (the LMX-MDM; Liden and Maslyn, 1998): The examined dimensions are Affect (three
items), Loyalty (three items), Contribution (three items),and Professional Respect(three items).

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