LASER PRINTERS

Laser printers use xerographic technology similiar to that used in

hotocopiers. They can reproduce an almost limitless variety of type forms and
sizes, as well as complex graphics. Images are electronically created on a lightsensitive drum, usually with a scanning laser. Powdered toner adheres to areas
where light touches the drum and then transfers to a sheet of paper, which is
briefly heated to fuse the toner to the paper permanently. They operate very
quickly. A typical laser printer can print 20color pages a minute, compared to 12
for an ink-jet printer, older dot matrix printers can take 45 seconds to print a
single page. When they were first introduced, laser printers typically cost over a
thousand dollars. Now prices have dropped to only a few hundred, at most.
1. What is implied as an advantage of laser printers?
a. Speed
b. Ease of use
c. Low ink costs
d. Durable toner
e. Superior rinting quality
2. According to the passage, how much did early laser printers cost?
a. A few hundred dollars
b. Approximately $500
c. $500-$700
d. Less than $ 1000
e. Over $1000
3. Which of the following statements is true?
a. Laser printer operates as fast as ink jet printer
b. Dot matric printer is as ink jet printer
c. Inkjet printer operates more slowly than laser printer does
d. Inkjet printer is the fastest printer ever
e. Dot matric is the oldest type of printer
4. The followings are NOT laser printers qualifications, except :
a. It uses photocopier technology
b. It prints 12 pages in a minute
c. It is the most expensive printer
d. It can handle any types of froms in any sizes
e. It repdoduces only simple graphic
5. Powdered toner adheres to areas where light touches the drum. The
underlined word also means _______
a. Attach
b. Apply
c. Connect
d. Fill
e. Fuse
Directions:
one or two words or phrases are missing in the following sentences. For answer
choice are given below each of the sentences. Choose the best answer to
complete the sentence. Then mark the leter on your answer sheet.
6. The annual percentage rate for purchase may_______from month to month.
a. Vary

b. Variety
c. Various
d. Varied
e. Variable
7. Management blames the_______in profits on overall lower consumer
demand,______is linked to high inflation across all economic sectors.
a. Crisis there
b. Problem where
c. Drop down who
d. Decreas which
e. Conflict - whose
8. In an era where customer service excellence has______disappeared from
our industry, the work that shannon and her team did should be held up as
an example for to try________.
a. Considerably to exceed
b. Virtually to emulate
c. Apparently to strive
d. Amazingly to survive
e. Eventually to immitate
9. I_________with you and show you some of the corporate work we have
done.
a. Would like very much to meet
b. Would very like much to meet
c. Would very much like to meet
d. very much would like to meet
e. very would much like to meet
Rebecca Shuterland
5170 Greenbrier Ave, San Diego, CA 92120
1999

Appril 7,

Dear Ms. Shutterland

the purpose of this is to convery to you my sincere apologies for any
inconvenience you may have experienced_______the installation of your High
Speed Internet
10.a. In order to
b. With respect to
c. On behalf of
d. at the same time
e. in case of
service and the only possible explanation I can give is that_________a
11.a. We have recently had
b. We recently have had
c. We have had recently
d. recently have we had
e. Have we had recently
number of key staff changes______might have resulted in your letter________.
12.A. Who
13. A. overlook
B. Whose
B. overlooking
C. Where
C. overlooked
D. When
D. Being overlooked
E. Which
E. Was overlooked

__________ I have directed our installation group to contact you by the end of
14.A. Although
B. Consequently
C. However
D. Nonetheless
E. Unless
this week to set up a tme convenient to you when they could go to your house
and install your new router and make he necessarry adjusment to your software.
Let me assure you that what happened in your case is not typical of our
customer service. We continue to be comted to_______you and all of our
customers with the
15.A. Provide
B. Provided
C. Providing
D. Be provided
E. To provide
Highest standards of service in the industry. Should you have further questions,
please do not hesitate to call us at 754 6685
Yours in service,
Paulo Gomez
Manager, Customer Solutions