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Building An Apple Toolkit

Landon Dickens

Network System Administrator

Asbury University

INTRODUCTION

APPLE DEVICE MANAGEMENT

APPLE SERVICE TOOLKIT

APPLE SERVICE TOOLKIT



HOW AST WORKS

APPLE SERVICE TOOLKIT



SYSTEM COMPONENTS

Diagnostic Gateway (DG)


Gateway Manager (GM)


Mac Resource Inspector


(MRI)

Unit Under Test (UUT)


Notebook Adapter
Diagnostic (NAD)

Test Patterns Tool (TPT)

Server Bit Setter (SBS)



Cooling System Diagnostic
(CSD)

Video System Test (VST)


for Macbook Pro (15-inch
Late 2010)

Video System Test (VST)
for iMac (27-inch, Mid
2011)

Audio Input and Output


Test

Keyboard Diagnostic Test


Blank Board Serializer (BBS)


Storage Diagnostic

Image Persistence Test (IPT)


Trackpad Keyboard Mapper


(TKM)

Flash Storage Repair (FSR)

Trackpad Diagnostic Test


APPLE SERVICE TOOLKIT



DIAGNOSTIC GATEWAY & GATEWAY MANGER

Diagnostic Gateway: Software runs on a


dedicated Mac, and provides tools to
triage computers via Netboot, and
records test results as log files.

Gateway Manager: an App to remotely


configure and manage the Diagnostic
Gateway server as well as accesses
diagnostic logs.

7.

Once control has returned to the user, you can interact with the icons on the M
using the UUTs keyboard and mouse / trackpad. Test results are only sent once

APPLE SERVICE TOOLKIT



MAC RESOURCE INSPECTOR
8.

When MRI completes its checks, the icons display badges are color-coded to ind
status (pass, fail, caution), as shown in the MacBook example below. See the sec
Interpreting MRI Results for a description of how to interpret the color-coded b

A very fast, EFI-based, client-side triage


diagnostic tool that checks both hardware and
software components.

Designed to run within 1-2 minutes.


Minimal working hardware needed.


Running in EFI eliminates any possible OS issues


causing (or masking) symptoms.

Allows a tech to make a quick change (i.e. swap


ram) and test again without a lot of downtime.

9.

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



MRI WALKTHROUGH

APPLE SERVICE TOOLKIT



ADDITIONAL TOOLS

APPLE SERVICE TOOLKIT



ADDITIONAL TOOLS

APPLE SERVICE TOOLKIT



ADDITIONAL TOOLS

APPLE SERVICE TOOLKIT



ADDITIONAL TOOLS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

APPLE CACHING SERVICE

APPLE CACHING SERVICE


OS X

OS X Software Updates

Third-party applications
and updates via the Mac
App Store

System downloads
obtained via Software
Update

Internet Recovery OS
image download
(Mavericks and later)

iOS 7 and TV

iTunes & iBooks

iTunes 11.0.4 and later


(both OS X and
Windows)

iOS app purchases and
updates

iBooks Store content
(both iOS and OS X
apps)

iOS and TV updates


iOS apps and Updates


Apps and books within


iTunes U courses

Additional Mobile
Assets

!
!

APPLE CACHING SERVICE

APPLE CACHING SERVICE

APPLE CACHING SERVICE

APPLE CACHING SERVICE

APPLE REMOTE DESKTOP

APPLE REMOTE DESKTOP


Manage

Interact

Deploy
Inventory

APPLE REMOTE DESKTOP

APPLE REMOTE DESKTOP


Manage

Restart, Log Out, Shutdown


Send Messages

Rename in ARD

Send Unix Commands


Set StartUp Disks

APPLE REMOTE DESKTOP


Interact

Control or Observe Computer


Share Your Screen


Lock the Screen


Copy Items

APPLE REMOTE DESKTOP


Deploy

Install software packages


Upgrade Software

Manage Files/Permissions

Open/Quit Apps

APPLE REMOTE DESKTOP


Inventory

Software Reporting

Hardware Reporting

Computer Usage

Network Responsiveness

APPLE REMOTE DESKTOP

APPLE REMOTE DESKTOP

APPLE DEVICE MANAGEMENT

APPLE DEVICE MANAGEMENT


http://www.apple.com/ios/ios8/enterprise/
IT departments have more ways to
manage information securely without
burdening employees with complex
rules and work personas.

APPLE DEVICE MANAGEMENT



THE FUTURE
enterpriseiOS.com

Profile Manager

QUESTIONS & DEMOS