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BM/APR 2010/MGT340/370

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION

COURSE

HUMAN RESOURCE MANAGEMENT

COURSE CODE

MGT340/370

EXAMINATION

APRIL 2010

TIME

3 HOURS

INSTRUCTIONS TO CANDIDATES
1.

This question paper consists of two (2) parts :

2.

Answer three (3) questions from PART A and two (2) questions from PART B in the
Answer Booklet. Start each answer on a new page.

3.

Do not bring any material into the examination room unless permission is given by the
invigilator.

4.

Please check to make sure that this examination pack consists of:
i)
ii)

PART A (5 Questions)
PART B (3 Questions)

the Question Paper

an Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 4 printed pages
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BM/APR 2010/MGT340/370

PART A

QUESTION 1
a)

Describe four (4) major activities of human resource management.

(10 marks)

b)

Discuss four (4) potential challenges facing today's Human Resource Managers.
(10 marks)

QUESTION 2
a)

Discuss two (2) advantages and two (2) disadvantages of external recruitment.
(8 marks)

b)

Differentiate between job description and job specification.

(4 marks)

c)

Explain four (4) uses of job analysis information.

(8 marks)

QUESTION 3
a)

Briefly explain two (2) types of information requested in an application form or

resume for employment.
(4 marks)

b)

Elaborate four (4) types of selection tests.

(10 marks)

c)

Briefly discuss the following methods of training:

i) mentoring
ii) role playing
iii) simulation
(6 marks)

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BM/APR 2010/MGT340/370

QUESTION 4
a)

Define employee benefits.

(2 marks)

b)

Explain briefly four (4) rater errors which can be found during performance
appraisals.
(10 marks)

c)

Briefly explain two (2) advantages and two (2) disadvantages of the following
appraisal tools:
i) Graphic rating scale
ii) Behaviorally Anchored Rating Scale (BARS)
(8 marks)

QUESTION 5
a)

Explain four (4) importances of safety and health to an employer.

(8 marks)

b)

Discuss four (4) ways to reduce accidents at workplace.

(12 marks)

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BM/APR 2010/MGT340/370

PARTB

QUESTION 1
a)

Explain four (4) categories of people who should study industrial relations.
(8 marks)

b)

Briefly explain three (3) major labor laws under industrial relations.
(12 marks)

QUESTION 2
a)

Define trade union.

(2 marks)

b)

Explain the steps involved when registering a trade union.

(10 marks)

c)

Explain the following industrial actions:

i)
ii)
iii)
iv)

Strike
Lockout
Picket
Boycott
(8 marks)

QUESTION 3
a)

Define industrial actions.

(1 marks)

b)

Explain three (3) types of trade dispute settlement.

(9 marks)

c)

Explain in detail the procedure for collective bargaining.

(10 marks)

END OF QUESTION PAPER

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