Академический Документы
Профессиональный Документы
Культура Документы
Description:
There is no paper in the rear paper tray at the back of the printer.
Resolution:
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
Place the CD/DVD (with the printable surface facing up) onto the CD/DVD tray
NOTE: Make sure that there is no dirt on the CD/DVD tray
Insert the CD/DVD tray within the inner cover, ensuring the tray is kept level.
4.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1007
Description:
This error occurred due to one of the following reasons There is no paper in the cassette (upper).
1.
2.
3.
4.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1008
Description:
This error occurred due to one of the following reasons There is no paper in the cassette (lower).
1.
2.
3.
4.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1200
Description
The ink cover is open.
Resolution
1.
Close the ink cover and wait for a while. Do not close the ink tank cover while you are
replacing an ink tank.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1202/E06
Description
The paper output cover is open.
Resolution
1.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1203
Description
The cover has been opened while printing is in progress.
Action
1.
2.
3.
4.
If paper is left inside the machine, remove the paper slowly with both hands and close
the cover.
Press the machine's [Black] or [Colour] button to dismiss the error.
The machine will eject the blank paper and resume printing from the next piece of paper.
The machine will not reprint the page that was printing when the cover was opened. Try
printing again.
NOTE - Do not open or close the cover while printing is in progress, as this can damage the machine.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1.
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
Description:
A paper jam has occurred in the under tray at the front of the machine.
Resolution:
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
The sizes of paper suitable for double sided printing are A4, Letter, A5 and 5"x7"
Load correct paper size and press the [Resume/Cancel] button.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1311
Description
The paper loaded in the cassette (upper) is jammed.
Resolution
Remove the jammed paper following the procedure below NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the
received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed
sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the
faxes stored in the
1.
2.
3.
4.
5.
6.
If you were not able to remove the paper in step 4 continue below:
Detach the lower and upper cassettes.
Pull out the paper slowly.
If the paper is not loaded properly in the cassette, remove the paper and then reload it
after aligning the edges of the sheets.
NOTE When reloading the paper, confirm that you are using the paper suited for
printing and are loading it correctly.
10. Attach the cassettes to the machine, and then press the [OK] button.
7.
8.
9.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1312
Description
The paper loaded in the cassette (lower) is jammed.
Resolution
Remove the jammed paper following the procedure below NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the
received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed
sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the
faxes stored in the
1.
2.
3.
4.
5.
6.
7.
8.
9.
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1313
Description
The paper jammed as the machine pulled in the printed paper.
Resolution
Remove the jammed paper following the procedure below NOTE- If the printed paper piles up on the paper output slot, the machine may pull it in and the paper jams
inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or
the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or
receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in
the machine's memory are deleted.
1. Press the [Stop] button to cancel any print jobs and turn off the machine.
2. Detach the rear cover.
3. Detach the transport unit cover.
4.
5.
6.
If you were not able to remove the paper in step 4 continue below:
Detach the lower and upper cassettes.
Pull out the paper slowly.
If the paper is not loaded properly in the cassette, remove the paper, and then reload it
after aligning the edges of the sheets.
NOTE - When reloading the paper, confirm that you are using the paper suited for
printing and are loading it correctly.
10. Attach the cassettes to the machine, and then press the [OK] button.
7.
8.
9.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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The print head is not installed or has not been properly installed.
Resolution:
Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the
1410/1411/1412/1413/1414
Description
1.
Open the ink cover and replace the ink tank with the un-lit lamp.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1485
Description
Printing cannot be executed because the ink cartridge installed is not compatible with this machine.
Resolution
1.
Install an appropriate ink cartridge. Please view the compatible ink cartridges for your
machine using our PIXMA ink finder.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1486/E07
Description
The FINE cartridge is not installed in the correct position.
Resolution
1.
Make sure that each FINE cartridge is installed in the correct position.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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More than one ink cartridge of the same colour is installed in the printer.
Resolution:
1.
2.
3.
4.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
Identify the ink cartridge that has run out (the ink cartridge flashes quickly at around 1second intervals).
Replace the applicable ink cartridge and close the cover.
Press the [Resume/Cancel] button on the device to continue printing.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
If the above solution has not resolved your error, please contact your nearest Canon authorised service
The ink cartridge is installed in the wrong position (example green cartridge installed in yellow slot).
Resolution:
1.
2.
3.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1681
Description
More than one ink tank of the same colour is installed. The lamp on the ink tank will flash.
Action
1.
Confirm that the ink tanks are installed in the appropriate positions.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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Description:
1.
2.
3.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
Ink cartridge is not supported (an ink tank that is sold in a different region from where the printer was
purchased).
Resolution:
1.
2.
3.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1686/E13
Description
The ink may have run out.
Resolution
1.
NOTE - Since the information contained in the fax may be lost if it is printed in this
condition, the received fax will not be printed and will be stored in the machine's
memory until the ink cartridge is replaced. You must manually print out faxes that were
stored in the memory. You can change the setting so that the received fax is forcibly
printed out instead of being stored in the memory, but all or part of the fax information
may not be printed because of the ink out condition.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1687/E04
Description
The FINE cartridge is not installed properly.
Resolution
1.
2.
3.
Retract the output tray extension and the paper output tray, open the cover, and then
remove the FINE cartridges.
Then re-install the FINE cartridges, push the FINE cartridge until it clicks into place.
Close the cover.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1688/E16
Description
The ink has run out.
Resolution
1.
Replace the ink cartridge and close the paper output cover.
Canon recommends using new genuine Canon cartridges in order to obtain optimum
qualities.
Please view the compatible ink cartridges for your machine using our PIXMA ink finder.
NOTE - Since the information contained in the fax may be lost if it is printed in this
condition, the received fax will not be printed and will be stored in the machine's
memory until the ink cartridge is replaced. You must manually print out faxes that were
stored in the memory. You can change the setting so that the received fax is forcibly
printed out instead of being stored in the memory, but all or part of the fax information
may not be printed because of the ink out condition.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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Definition:
The Ink absorber absorbs the ink used when cleaning is executed. In order to maintain the best printing, the
ink used when cleaning is absorbed into the ink absorber inside the printer.
Resolution:
1.
Resolving this error requires the assistance of a Canon authorised service facility. Please
use the link at the top of the page to locate your nearest facility.
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1702/1703/1704/1705/1710/1711/1712/1713/1714/1715/E08
Description
The ink absorber is almost full.
Resolution
1.
Press the machine's [OK] button to continue printing. Then please contact your
nearest Canon authorised service facility.
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1890/E40
Description
The protective material for the FINE cartridge holder or tape may remain attached to the holder.
Resolution
1.
2.
Open the paper output cover, and confirm if there is any protective material or tape still
attached to the FINE cartridge holder.
Remove any protective material or tape, and then close the paper output cover.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1.
2.
Press the [Resume/Cancel] button on the device to clear the error and to retry the
print process.
Check that the CD/DVD is inserted correctly in the CD/DVD tray.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
Description:
The connected digital camera or digital video camera does not support Camera Direct Printing.
Resolution:
1.
Disconnect the device from the printer by removing the cable from the printer and the
device.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
Non-supported hub.
Resolution:
1.
Disconnect the device by removing the USB connector from the printer and the device.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
2100
Description
Paper larger than the size setup in the print settings is loaded into the machine.
Resolution
1.
2.
3.
Check the size of the loaded paper, and then press the machine's [OK] button.
The screen to select a processing method is displayed on the LCD.
Reload paper as necessary, use the [
] buttons to select a processing method, and
then press the [OK]button.
NOTE- When 'Print with fed paper' is selected, the machine does not detect the paper
width for the current print job. To disable the machine from detecting the paper width for
all subsequent print jobs, set the machine not to detect the paper width by using the
operation panel, the printer driver, or Remote UI.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2101
Description
Paper smaller than the size setup in the print settings is loaded into the machine.
Resolution
1.
2.
3.
Check the size of the loaded paper, and then press the machine's [OK] button.
The screen to select a processing method is displayed on the LCD.
Reload paper as necessary, use the [
] buttons to select a processing method, and
then press the [OK]button.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2102
Description
The machine has detected that the paper has been fed aligned to one side.
Resolution
1.
2.
Load the paper into the centre of the front tray and then slide the paper guides to align
with the both edges of the paper stack.
Press the machine's [OK] button to dismiss the error.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2103
Description
The machine cannot detect the paper size.
Resolution
1.
2.
Press the machine's [Stop] button to dismiss the error and then try to print again.
If this error still occurs even after printing again, set the machine not to detect the paper
width by using the operation panel, the printer driver, or Remote UI.
Note- Depending on the type of paper, the machine may not detect the paper width.
Additionally, if the paper output cover is opened while printing is in progress, the
machine may not detect the paper width.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
2700
Description
This error occurred due to one of the following reasons An error occurred while copying.
An error occurred while scanning and the document is still in the ADF.
Resolution
1.
2.
3.
When copying, press the [OK] button to dismiss the error, and try to copy again.
If the document is still in the ADF, press the [OK] button to feed out the document.
When scanning, press the [Stop] button to cancel, and then try scanning again.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2800
Description
The document feeder cover is open.
Resolution
1.
Close the document feeder cover and then press the [OK] button.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2801
Description
The document is jammed in the ADF.
Resolution
NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the
received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed
sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the
faxes stored in the machine's memory are deleted.
1. If you press the [Stop] button during scanning the document will stay where it is in the
ADF and a message will appear on the LCD. Press the [OK] button and the machine will
feed the document out of the ADF.
2. If the original gets jammed in the ADF press the [Stop] button to cancel printing.
3. Turn off the machine.
4. Remove any pages other than the jammed page from the ADF, and then open the
document feeder cover.
5.
6.
7.
Close the document feeder cover and then turn on the machine.
If the document is jammed in the document output slot, close the document tray as
shown in the figure below and pull out the document.
Note - The document may not feed properly depending on the media type, or your
environment, such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading
capacity. If the document still jams, use the platen glass instead.
When rescanning the document after clearing the error, rescan it from the first page.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2802
Description
No document in the ADF.
Resolution
1.
Press the [OK] button to resolve the error and then try again after loading the
documents.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2803
Description
The document is too long or is jammed in the ADF.
Resolution
1.
2.
3.
4.
Press the [OK] button to dismiss the error. Then make sure that the document you are
loading meets the machine's requirements before redoing the operation.
If the document is jammed in ADF, press the [Stop] button to cancel printing.
Turn off the machine.
If a multi-page document is loaded, remove any pages other than the jammed page
from the ADF, and then open the document feeder cover.
5.
6.
7.
NOTE - The document may not feed properly depending on the media type, or your
environment, such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading
capacity. If the document still jams, use the platen glass instead.
When rescanning the document after clearing the error, rescan it from the first page.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2804
Description
The size of the document is not suitable for duplex scanning.
Resolution
1.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2900
Description
Scanning the print head alignment sheet has failed.
Resolution
1.
2.
3.
4.
5.
6.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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2901
Description
Printing of the print head alignment pattern is complete and the machine is waiting for the scanning sheet.
Resolution
1.
Load the print head alignment sheet on the platen glass. Place the sheet with the printed
side facing down and align the mark
alignment mark
2.
on the machine.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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4100/E12
Description
The specified data cannot be printed.
Resolution
1.
When you print the content from CREATIVE PARK PREMIUM make sure that genuine
Canon FINE cartridges are all installed properly and then start printing again.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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4101
Description
The machine does not support the paper size you specified.
Resolution
1.
Press the [Stop] button, specify the correct paper size and then print again.
NOTE - If you print on the non-standard size paper, you can specify a custom size within
the following range to print Loading in the cassette (Upper):
facility.
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4102
Description
The media type and paper size are not set correctly.
Resolution
1.
Press the printers [ON/RESUME] button to cancel printing, change the media type or
paper size setting, and then print again.
NOTE Please view the different media types and paper sizes below When the media type is set to Photo Paper Plus Glossy II:
Set the paper size to 4x6 10cm x 15cm (Windows)/4x6 (Mac), or 5x
7 13cm x 18cm(Windows)/ 5x7 (Mac).
When the media type is set to Glossy Photo paper:
Set the paper size to 4x6 10cm x 15cm (windows)/4x6 (Mac)
When the media type is set to Envelope:
Set the paper size to Envelope Com 10 (Windows)/Envelope
#10 (Mac) or Envelope DL(Windows/Mac).
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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4103
Description
Cannot perform printing with the current print settings.
Resolution
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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5010/5011/5012/5040/5C20/6900/6901/6902/6910/6911/6920/6921/6930/693
1/6932/6933
6936/6937/6938/6939/693A/6940/6941/6942/6943/6944/6945/6946/6A00/6A
81/6B20/9500
B201/P22/P26/P27/P28/P29
Description
A printer error has occurred.
Resolution
1.
2.
Turn off the machine and unplug the power cord from the power supply.
Plug the machine back in and turn the power on.
NOTE- If you disconnect the power plug, all the faxes stored in the machine's memory
are deleted.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
5101
Description
A printer error has occurred.
Resolution
1.
Remove the protective material that is preventing the print head holder from moving,
turn the machine off, and turn it back on.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
If the above solution has not resolved your error, please contact your nearest Canon authorised service
5B02/5B03/5B04/5B05/5B10/5B11/5B12/5B13/5B14/5B15/P07
Description
A printer error has occurred.
Action
1.
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Description:
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
6001/6002
Description
A printer error has occurred.
Resolution
1.
2.
3.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility.
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Description:
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility using the link at the top of the page.
Back to top
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
4.
5.
6.
7.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
This is a message warning you that the ink cartridge is due to run out shortly.
If the machine stops printing when copying or photo printing, you can continue to print
by pressing [OK].
If the black ink cartridge runs out make sure you have a new Canon black cartridge
ready to install.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
The machine is asking whether you replaced the black ink cartridge.
Resolution :
1.
2.
Press the left pointed arrow on the printer if you replaced the black ink cartridge.
Press the right pointed arrow if the black ink cartridge was not replaced. Printing will
resume.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
You have inserted a damaged or incompatible memory card into the Card Slot.
Resolution :
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
You tried to start photo printing when the card slots were in use by the computer.
Resolution :
1.
Wait until the card slot is no longer being used by the computer (this could take a few
minutes), then retry photo printing.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
CARTRIDGE JAMMED
Description:
1.
2.
The size of the paper in the auto sheet feeder and that specified in the paper size settings are different.
Resolution :
1.
2.
Load the correct paper size or change the paper size setting.
Press [OK].
If the above solution has not resolved your error, please contact your nearest Canon authorised service
CHECK PRINTER
Description:
1.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
The machine is asking whether you replaced the colour ink tank.
Resolution :
1.
2.
Press the left pointed arrow on the printer if you replaced the colour ink cartridge.
Press the right pointed arrow if the colour ink cartridge was not replaced. Printing will
resume.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility using the link at the top of the page.
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1.
2.
This is a message warning you that the colour ink cartridge is due to run out shortly.
If the machine stops printing when copying or photo printing, you can continue to print
by pressing [OK].
Note: If the colour ink cartridge runs out make sure you have a new Canon colour cartridge ready to install.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
COVER OPEN
Description:
1.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
You are unable to turn OFF the machine with [ON/OFF] button when documents are saved in memory.
Resolution :
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
You are unable to turn the machine OFF with the [ON/OFF] button because the machine is performing an
operation.
Resolution :
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
NO FILES ON CARD
Description:
1.
Make sure you have recorded photographs in the appropriate format on the memory
card.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
1.
2.
3.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
PUT IN CARTRIDGE
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