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Chapter
Chapter I :
Chapter II:
Chapter III:
Chapter IV:
Research Methodology
Chapter V:
Chapter VI:
Page No
Bibliography
Annexure
Reflections (Work experience)
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Chapter I:
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form
can
be
downloaded
from
the
website
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50 Beds
X-Ray unit
(Minimum 300 MA, preferably 500 MA or digital / computerized X-Ray).
Ultra Sonography machine.
2-D Colour Doppler (optional).
The Radiology Department shall observe regulations of International Commission on
Radiological Protection, 1955.
8. Vaccination Facility:
The Hospital shall have the vaccination facility available.
9. Central Sterile Supply Department:
The Hospital shall have the central sterile supply Department.
10. Hospital Waste Disposal System:
The Hospital shall mandatory follow norms for disposal of biomedical waste laid down in
Government of India Biomedical Waste Disposal (Management & Handling) Rules 1995,
1998 and Environment (Protection) Act.
11. Dietary Services:
The Hospital shall have the facility of nutritional dietary Services for indoor
patients.
12. Fire Safety and Security Services:
The Hospital shall have the fire safety certificate from municipal body and shall have
adequate security services.
13. Ambulance Services:
The Hospital shall have the ambulance services. The ambulance should be registered in the
name of the hospital or with a valid long term agreement between the hospital and other party
for making available the ambulance services 24x7.
(14). Adoption of Ethical and Professional Medical Conduct & Etiquette Regulations,
2002 of MCI (as amended):
The Private Hospital shall mandatory undertake the responsibility of
discharging Medical Services in full consonance of Professional Conduct and Ethics
and implementation of all Acts and Regulations of Government of India viz. PNDT
Act and National and State Health Programmes during the period of agreement. The
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Private Hospital shall also undertake responsibility for its employees (Doctors and
Paramedical personnel) for not committing any act of Professional Negligence or
Violation of Acts (Parliamentary and State legislation) or Professional Conduct and
Ethics.
15. The Hospital shall not refuse to the incumbent employee of Rajasthan Government to
provide any Medical / Surgical treatment available in the Hospital on the terms and
condition.
16. The Hospital shall treat 5 BPL and 5 APL patients per month referred by the competent
authority, as per guidelines of State Government (Annexure-5) which should be
carried forward in a manner that at least 60 BPL and 60 APL patients can be benefited
in a financial year.
17. Reference for higher / specialized treatment:
The Hospital shall, in case of non- availability of any treatment/ specialized treatment in the
hospital, refer the patient to a Hospital looking to need preferably to Government signed
by all members. Legal authorization where application is made on behalf of company, trust
etc. In case of partnership, a copy of partnership agreement duly attested by competent
authority.
4. Profit & Loss Account of the hospital certified by C.A., indicating the annual turnover for
relevant financial year (not annualized) and it should not include income from sources like
Pharmacy income, student fees, Rental income like cycle/Scooter Stand, Canteen income etc.
5. Copy of the agreement executed with authorized agency of Rajasthan Pollution Control Board
for determining the number of beds.
6. List of Specialist consultants employed at the Hospital with their qualifications, experience and
registration with medical council. The list should be annexed in terms of name of specialists,
specialty, PG qualification, Experience and Reg. No. of RMC with date.
7. Certificate from CA certifying that TDS has been deducted in the relevant assessment year
from qualified consultant/paramedical staff and other staff shown in the list by the Hospital.
8. The availability of Emergency Medical services/Vaccination facility/Central Sterile Supply
Department/Security services should be determined with an affidavit.
7|Page
9. An affidavit that applicant has followed norms prescribed by BARC for prevention of
Radiation alongwith AERB registration of the machine.
10. Fire safety certificate from Municipal Body.
11. Ambulance registration in the name of Hospital or with a valid long term agreement between
the hospital and other party for making available the ambulance services 24x7.
12. Agreement of the authorized agency of Rajasthan Pollution Control Board for Hospital waste
disposal system.
13. Availability of dietary services should be supported by an affidavit.
14. List of equipments and other accessories as per application form.
15. Declaration of the owner that he / she will accept the norms and standards of Medical care to
be provided under the scheme
16. Affidavit for No Prosecution for Negligence or Violation of Acts of Central and State
Government or Professional Medical Ethics Regulations
form is complete and properly signed by authorized person, supported by valid documents as
required as per EOI and are generally in order.
There after the concerned committee of medical college shall make a report for
recommendation/rejection purpose on the basis of documents submitted by the applicants
showing the clear cut position of the proposals through Principal, SMS Medical College,
Jaipur.
Principal, SMS Medical College, Jaipur will then forward their recommendations along with
all the documents within 15 days from the date of receiving application form to Principal
Secretary, Medical Education Department.
Recommendations should be submitted with the proposals and every proposal should
contain the required documents in order.
While forwarding the recommendations Principal, SMS Medical College, Jaipur should also
give a summary of total proposals received in that particular period and also the total
proposals considered for recommendation by concerned committee of medical college.
After that, the Medical Education Department should submit their observations to Finance
(Rules Division) Department along with the report of committee of Medical Colleges and
documents within three days of receiving report from Principal, SMS Medical College,
Jaipur.
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An early meeting of HBAC will be convened by Finance (Rule Division) Department for
considering the proposals received for empanelment.
I. Approval of the proposals received from Private Hospitals for empanelment as approved
hospital
The HBAC will consider and recommend the proposals of private hospital for empanelment
as approved hospital on the basis of recommendation given by medical education
department.
After competent approval, Finance (Rules Division) Department will issue letter to Medical
Education Department for compliance of decision taken in HBAC who in turn will take
necessary action for MOA.
J. DURATION of the Agreement :
The agreement shall be effected for 3 years initially and extendable up to 10 years (if the
STATE GOVERNMENT so decides). The STATE GOVERNMENT is free to terminate the
agreement if deemed appropriate at any point of time without giving any notice to the Private
Hospital.
K. Agreement
The format for agreement will be as per Annexure 3 (I) to (xi) for multi Specialty Hospital and
Specialty Hospitals. This agreement on Non-Judicial Stamp of Rs. 1000/- are to be executed
between Medical Education Department (Through Deputy Secretary, Medical Education
Department) and authorized person of Hospital concerned. The approved hospital will submit
three copies of MOU in this regard.
L. Security Deposit:
The hospitals that are recommended for empanelment shall also have to furnish a performance
bank guarantee of Rs. One Lac to Medical Education Department initially valid for three years to
ensure efficient service and safe guard against any default. In case of any violation of the
provisions of Agreement by the hospitals such as :
1. Refusal of services
2. Under taking unnecessary procedure
3. Prescribing unnecessary drugs & Medicines/Tests
4. Deficient or defective service
5. Over billing
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of Rates:
The Hospital will display properly at the reception, Laboratory and Web site the
rates of various Diagnostic tests, Operation Charges, Cost of Implants, Dialysis
and Blood Bank Charges and Accommodation Charges along with the total
Better Medical facilitiess on bill amount offered to State Government
employees.
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General
Information
Information
Hospital Information
Hospital
Hospital
Name*
Category*
Address1*
Address2
State Name*
City Name*
STD
Pin Code*
Code*
Phone No*
Fax No*
Landmark_1
Landmark_
Email*
PAN No*
Service Tax
Reg. No*
No*
TPA
TAN No.*
to
Timings*
Mon-Sat
TPA
to
Timings
Sun
Contact Information
12 | P a g e
TPA Co-
Mob
Ordinator
ile
No*
Mob
Billing
Person*
ile
Medical
No*
Mob
Superinte
ile
ndent*
No*
Mob
Medical
Director*
Administr
ator*
CEO*
Marketing
Head*
ile
No*
Mob
ile
No*
Mob
ile
No*
Mob
ile
No*
Ema
il*
Ema
il*
Ema
il*
Ema
il*
Ema
il*
Ema
il*
Ema
il*
No. of Beds
Total Beds*
ICU Beds*
Deluxe Beds*
Super Deluxe Beds*
Suite Beds*
Super Suite Beds*
Single AC Beds*
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Recovery Rooms
Portable ECG, Cardiac Monitor
Boyle's Apparatus
Portable x-ray within OT
Code
Code*
Account
NEFT*
Type*
Account No*
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Disclaimer: Company is committed to provide best of the health care services, to its customers. We
wish to inform that empanelment of the hospitals are done in order to decrease the financial
burden of the customers at the time of need. Empanelment of the hospital is done FREE OF
COST
as we look into the Quality of the Hospitals while doing empanelment. For this ease, we have
made this Online Empanelment Module.
In case the hospital observes that any of the Company employee or Agents or Third party
is asking for processing fees, we request you to bring it to immediate notice of Company
General Insurance company by mailing the complaint to
15 | P a g e
Chapter II:
Brief profile of the Organization
16 | P a g e
Peoples Group is situated in Bhopal the beautiful City of Lakes, capital of Madhya
Pradesh. It is run by Sarvajanik Jankalyan Parmarthik Nyas a Charitable & non-profitable
Public Trust. Groups Special Education Zone in Bhopal has Institutions of academic learning
that can be compared with the best in the country. Its campus is the largest for education &
career building in the central India. Our journey began with an objective of "Nurturing
Humanity
through
Health
&
Educational
Excellence".
People's group has interests in diversified disciplines. The Idea behind the Peoples campus is
to take a child at the age of four and make him a professional when he leaves the campus at
adulthood. The campus has 3 Hospitals with a combined capacity of around 1300 beds and 15
academic Institutions under its umbrella. The overall project is for approx. 150 million US
Dollars and will see opening of various other institutions at its campus of nearly 200 acre's in
future. The Trust provides free medical services and treatment including the surgical
procedures and diagnostic test, food, ambulance services to the poor and needy. Holding free
medical and dental camps in rural areas is a regular activity of the Trust. Furthermore the
Trust provided scholarship to the poor and meritorious students every year. The Trust
regularly give donations to various charitable organizations including government
organization. The People's Campus in addition to academic institutions also has a massive
housing colony & hostels to cater to nearly 3000 families. Huge entertainment zone (Peoples
World) is operational since 2013 The future plans include amusement parks, multiplexes etc.
17 | P a g e
People's Group have its own University (People's University) for which it signed an MOU
with the State Govt.
The Group is planning to enter in collaborations with foreign universities. It will ensure
students and faculty exchange programs along with twinning programs where the student
completes the first two years of education at Peoples and then is transferred to the USA or
Australian affiliated universities to complete the course. The degree is then awarded by that
foreign university.
Our vision is to set up a health and education hub with world class infrastructure and
ingenious intellectual capital that enhances the educational, economic, healthcare, social and
cultural foundations of the region, state, and nation.
Our Mission is to move forward the frontiers of human knowledge and enrich and elevate
the society. The mission is to:
Prepare the next generations of skilled and ethical professionals by providing a high
quality educational experience to students in a diverse learning environmentto
compete in a diverse world market;
Promote the values and institutions of democracy, protecting the environment, and
conserving natural resources; that prepare students to lead lives of personal integrity
and civic responsibility in a global society;
Promote a campus environment that welcomes and honors women and men of all
castes, creeds, and cultures and an atmosphere that values intellectual curiosity,
pursuit of knowledge, and academic freedom;
We value...
Our people. The continued professional and personal development of our dedicated, studentfocused faculty and doctors is critical to our success as leader in the field of health and
education.
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Leadership. Dynamic and decisive leadership, demonstrated at all levels of the organization,
fosters a robust, professional company capable of achieving our social missions.
Teamwork. The combined talent throughout our company is a powerful force; it is the
foundation for a healthy, dynamic and successful organization. We welcome the open
exchange of ideas and understand that our collective experience, perspective and background
provide all the ingredients for a winning team.
Quality. We are committed to excellence, and strive to meet the strict guidelines demanded
by the concerned organizations and provide the latest high tech teaching methods to the
faculty as well as the students. Our quality initiatives enable us to be efficient, creative, thus
providing
quality
education.
ALL
OUR
Institutions
are
ISO
certified.
Our culture. Integrity, professionalism, a genuine sense of pride in our work ethic, mutual
respect and a commitment to our Social Mission are the qualities that make us special.
OUR ENVIRONMENTAL, HEALTH & SAFETY (EHS) COMMITMENT
Nurture nature and promote EHS awareness among our employees, students and
patients
FOUNDERS PROFILE
Profile of Mr. Suresh N Vijaywargia
Mr. Suresh Vijaywargia was born in Bhopal on 12th May 1944 in a business family. He
did his schooling in Bhopal and later joined the State engineering college at Vidisha. He
played an active role in all the activities in college and was the joint secretary of the
students union. He got his engineering degree (electrical) in 1968.
A natural aptitude for entrepreneurship coupled with leadership quality helped him in
setting up of successful business in India as well as abroad. Despite a promising rise in
19 | P a g e
the US in the 70s He returned back to his motherland in the early 80s and continued
with his successful stints in the field of Film Financing, construction, and retailing. He
started
chain
of
super
bazaars
in
Bhopal,
the
first
of
their
kinds.
To help the poor and gas effected people of old Bhopal, He started a charitable 100
bedded hospital namely Peoples General Hospital in the old locality. A larger vision
coupled with intelligence and creativity helped him in realizing his biggest challenge and
dream of setting up an educational hub in the city of Bhopal. This resulted in the
formation of the Peoples Group promoted by Sarvajanik Jankalyan Parmarthik Nyas, A
Charitable & Non-profitable Public Trust established by Mr. Suresh Vijaywargia. The
Peoples Campus located at Bhopal (Madhya Pradesh), India, is one of the largest for
Medical, Dental, Management, Engineering, Media, Law, Nursing, Paramedical,
Physiotherapy and School Educations, Hospitals and Healthcare in the central India.
Mr.Vijaywargia has embarked onto a mission for creating and harnessing talent pool for
various disciplines. The journey of Peoples Group began with the prime objective of
"Nurturing Humanity through Health and Educational Excellence".
Mr. Vijaywergia has been awarded several national awards. The prominent ones are the
Millennium 2000 Samman in April 2000 at Bhopal. Rashtriya Rattan Award in
August 2002 at New Delhi For his achievements in the field of business and educational
services and the International Gold Star Millennium Award given by the Global
Economic Council at Bangkok. His interviews have appeared in almost all the top class
magazines in India and Abroad.
Mr. Suresh Vijaywergia continues to play an important role in bringing global education
to a common mans doorstep by offering cheaper and better education and services. A
technocrat by profession, with vast overseas experience, it is his vision and obsession to
attain world-class standards, which is taking the Group to the pinnacle of glory. His
vision and values have helped in setting up and achieving the objectives of the Peoples
Group, based solidly on the foundation of core values. Like a true leader he has set the
direction, and motivated his team to achieve the goals. He actively creates opportunities
for collaboration and dialogue within the group and positively influences and inspires
others to understand and accept leadership roles so that everyone achieves his or her best.
Peoples group did not happen by chance but by plan and Mr. Vijaywergia plans it to be
the top-most educational group of India.
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Objectives
Board of Trustees
This trust will be called as Public Trust which will work for welfare of all classes and
categories of the society.
To establish school, college and developing center for the welfare of children and
welfare center for orphans, women, widows, shelter less and divorced women.
To construct hostel for service class and labour women and to establish education
center and crche for their children.
To work for the welfare of handicapped, blind, leprosy patient, and old persons as
well as delinquent adolescent.
Mr.
I.
H.
Project
Siddiqui
Director
Capt.
Ambrish
Sharma
Director Administration
Col.
Ashok
Khurana
An Ex-Army Man, He is a multi tasker and a dynamic administrator. He has a proven track
record of effective professional performance in his service career spanning thirty-two years at
senior management levels under daunting circumstances. He possesses excellent personnel
management and organizational skills. He is recognized for participative management, takecharge attitude and high standards of performance.
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CAPT.
RUCHI
VIJAYWARGIA
DIRECTOR
A trained pilot by profession, Ruchi has worked in US for over a decade. Her great passion
for work and strong inter personal skills helps her to manage a heterogeneous group of
employees. She is forward looking, driven, enterprising, soft-spoken but definitely
outspoken. She has greatly contributed to the PGs winning team through effective
recruitment and selection process. Her greatest asset is her ability to manage priorities
effectively, balance multiple objectives and cope with high levels of stress in a fast-paced,
dynamic work environment.
Ms.
MEGHA
VIJAYWARGIA
Ms. Vijaywargia, after completing her Masters from Bhopal, moved to United States. She
worked in the U.S. for a decade and has extensive experience in finance. Her sole motive is
to ensure optimum utilization of available resources for the betterment of the Group. Her aim
for Peoples Group is to get identified on the globe as worlds leading educational group. She
also holds an Advanced Diploma in multimedia. She is very dedicated trustee and director of
the Group. Her organizing skills make her a very efficient leader. She is focused, flexible and
believes in team spirit. Her open mindedness gives an opportunity to any person in the group
to bring in innovative ideas for development. Her core strength is her ability to handle
situation in an honest and transparent way that allows others to understand the reasons
behind a particular decisions and execute them accordingly.
Mr.
MAYANK
VISHNOI
DIRECTOR
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NEHA
VIJAYWARGIA
DIRECTOR
A Post graduate in management, She has the intimate knowledge of the vast canvas of the
People's Group. Young, bright and mature, she is an early contributor and handles the
Groups logistics department. She overseas audits, inventory control and system
enhancements. Her decision-making capability and taking calculated risks is her key
strength.
Mr.
ROHIT
PANDIT
DIRECTOR
Milestone
16th Oct. 1999 First Unit of the Peoples Group, Peoples General Hospital (100
bedded) was inaugurated at Kazi Camp Bhopal by the then Chief Minister Mr.
Digvijay Singh.
3rd April 2001 Second Unit of the Group Peoples High Tech Hospital ( 50 bedded)
was inaugurated with world class machines.
2002 - First private dental college of the capital namely the Peoples college of Dental
Science & Research Center, Bhanpur, Bhopal started with 100 seats of BDS.
2002 Peoples Hospital Bhanpur started functioning with 300 bedded capacity
which gradually increased to 1200 beds and is the teaching hospital attached to the
Medical college.
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2004 Peoples Public School, CBSE affiliated with residential facilities form.
2005 Peoples College of Medical Science & Research. The first medical college of
the capital with 150 seats offering MBBS course.
2005 Peoples Dental Academy. The Groups second dental college started with 100
seats in BDS.
2007 Peoples Carrier Academy offering Coaching for competitive courses and
carrier guidance.
2007 Peoples Industrial Study Center offering short term technical courses.
2008 MDS Courses in People's College of Dental Sciences & Research Centre.
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HOSPITAL PROFILE
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The Peoples hospital is located in the heart of city of Bhopal India. It has 1150 beds
with all the major medical departments that give special privilege to poor under a
central government aided scheme.
People's University is established and incorporated by the State Government
Notification on 4th May 2011 by Madhya Pradesh Legislature through an amendment
in Madhya Pradesh NijiVishwavidyalaya (SthapanaAvamSanchalan) Adhiniyam-2007
as Madhya Pradesh Act (No.18 of 2011). People's University, Bhopal is empowered to
award degrees as specified by UGC under Section 22 of the UGC Act 1956 through its
main campus in regular mode.
Peoples Hospital is the 1155 bedded recognized hospital and medical college situated at
karond bhanpur Bhopal. Peoples Hospital is not only equipped with the latest technology but
also endowed with a galaxy of doctors, specialists, super specialists, Neuro physician in
various departments like Medicine, Gynecology, Orthopedic, Psychiatric, Uro surgery, Neuro
surgery, Plastic surgery, Pediatric surgery, Stress Management and Gastro Medicine also and
a well trained dedicated nursing staff and Para medical staff. We have a dedicated Burn wards
for both male and female patient. We have 24x7 Emergency services comprises of Casualty
for emergency and Trauma cases with all major facility and a disaster management unit.
The operation theatre, ICUs / NICU / PICU/ SICU, Central lab are air-conditioned &
round the clock services. The public transport services are available at the door step. The
Hospital has 24 hours power backup system and clean drinking water supply.
Vision
Our vision is to set up a health and education hub with world class infrastructure and
ingenious intellectual capital that enhances the educational, economic, healthcare, social and
cultural foundations of the region, state, and nation.
Mission
Our Mission is to move forward the frontiers of human knowledge and enrich and elevate
the society. The mission is to:
28 | P a g e
Prepare the next generations of skilled and ethical professionals by providing a high
quality educational experience to students in a diverse learning environmentto
compete in a diverse world market;
Promote the values and institutions of democracy, protecting the environment, and
conserving natural resources; that prepare students to lead lives of personal integrity
and civic responsibility in a global society;
Promote a campus environment that welcomes and honors women and men of all
castes, creeds, and cultures and an atmosphere that values intellectual curiosity,
pursuit of knowledge, and academic freedom;
Location
Bhopal, the city of Lakes is the capital of Madhya Pradesh. It is a fascinating amalgam of
scenic beauty, old historic buildings and modern urban planning. It is the 11th century city
Bhojpal, founded by Raja Bhoj, but the present city was established by an Afghan soldier,
Dost Mohammed (1707-1740). Having many water bodies in and around the city the two
lakes of Bhopal dominate the city, and are indeed its nucleus. Bordered along their shores
stand silent sentinels that testify to the growth of the city. Bhopal today presents a multifaceted profile;
the old city with its marketplaces and fine old mosques and palaces still
bears the aristocratic imprint of its former rulers, among them the succession of powerful
Begums who ruled Bhopal from 1819 to 1926. Equally impressive is the new city with its
verdant, exquisitely laid out parks and gardens, broad avenues and streamlined modern
edifices.
It
is
greener
and
cleaner
than
most
cities
in
the
country.
The Peoples campus is situated next to the Gas victims super specialty Bhopal Memorial
Hospital and Research Centre on Ayodhya by-pass Road. The Campus is just 5 kilometers
from the main railway station and around 10 kms from the airport.
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Chapter III:
Objectives of the Study
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CHAPTER II:
OBJECTIVES OF THE STUDY
PRIMARY OBJECTIVE
SECONDARY OBJECTIVE
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