2015 PROFILING REPORT

A Snapshot of the Philippines

Shared Services & BPO Market
Here at SSON, we conduct research with senior decision makers of shared service centers around the world.
In this report, we compile the findings from our latest survey of the Philippines' shared services and BPO market.

Types of Shared Services

Survey Respondents
ABS-CBN BROADCASTING CORPORATION
AIG Shared Services Corp (Phils)
ANZ Global Services and Operations Inc
Aurecon
Ayala Land Inc
B&M Global Services Manila, Inc.
Bayer Business Services Philippines, Inc.
Bayer Philippines Inc
Citibank N.A. ROHQ
Coca-Cola Bottlers Business Services Inc
DSM Manila LLC
Financial Times Electronic
Publishing Philippines, Inc.
FMC Chemical International AG
FMC Corporation
Globe Telecom Inc
Grundfos IS Support & Operations Centre Philippines
Henkel
Holcim East Asia Business Service Centre B.V.
- Phil ROHQ
ING Philippines
Johnson & Johnson Philippines
Johnson Controls
JP Morgan Chase Bank
Lexmark Research & Development Corp.
Maxim Integrated
Mount Grace Hospitals, Inc
Ooredoo Qatar
P&G
Pfizer Pharmaceutical India Pvt Ltd
Philip Morris Philippines Inc.
Procter & Gamble International Operations
(SA) ROHQ
QBE Group Shared Services Inc.
San Miguel Pure Foods Corp.
Schneider Electric Philippines
Shell
Shell Business Operations
Shell Shared Services
Sony Global Business Services
Thome Ship Management Pte. Ltd. ROHQ
Thomson Reuters
Towers Watson Asia Pacific Shared Service Center
United Laboratories, Inc.
Vestas BPC Phils Inc.
Virtual Business Partners
William Hill Online
W R Grace Operations Center Manila
Wells Fargo

2015 PROFILING REPORT

5%

Procurement

14%
IT

54%

Finance

27%

HR

Job Titles

35%

Managers

35%
Heads/
Directors

18%

Chief / Business
Partner / VP /
SVP

12%
MD / CEO

T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@ssonetwork.com | W: www.ssophilippines.com

2015 PROFILING REPORT

A Snapshot of the Philippines

Shared Services & BPO Market
The majority of shared services and BPOs in the philippines serve the global market

82%

15%

Global

APAC Only

3%
North America Only

Approximately half of all respondents have been established for 5 years

3%

22%

Planning & Build Phase 0-3 years

29%

29%

17%

3-5 years

5-10 years

>10 years

Talent management is the single greatest

challenge facing the Philippines shared
services and BPO industry

12%

Transformation &
Change Management

Standardisation and process

improvements are by far the
biggest priorities

52%

37%

Process Excellence

28%
19% 19%

Talent Management/
Talent Retention/
Attrition

83%

2015 PROFILING REPORT

Oth
er

Au
tom
atio
n

6%
StaImpr Pro
nd ove ce
ard me ss
isa nt/
tio
n
Tra
nsf
orm
atio
n

Others (Standardisation
of processes, Regulatory
changes, Cost,
productivity, system/
technological
enhancements)

Int Syste
egr m
atio s
n

44%

T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@ssonetwork.com | W: www.ssophilippines.com

2015 PROFILING REPORT

A Snapshot of the Philippines

Shared Services & BPO Market

Cloud, analytics and ERP solutions are the most immediate investment priorities

73%
67%

SaaS, Cloud and

ERP & BPaaS
Big Data & Analytics

55%
52%

Document Management
Consulting & Change
Management

39%
37%
30%

Robotics Process
Automation
P2P/O2C Tech &
Accounting Software
Payments, Corp Finance,
Cash Management & Credit
Leadership &
Development Management
Travel & Expense
Management
BPO

18%
15%
9%

50% of Respondents Have Direct Influence on Procurement

8%
Absolute/Final
Decision-Maker

46%
Part of DecisionMaking Unit

2015 PROFILING REPORT

46%
Prospecting,
Evaluation and
Recommendation

T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@ssonetwork.com | W: www.ssophilippines.com

2015 PROFILING REPORT

A Snapshot of the Philippines

Shared Services & BPO Market

Most Talked About Vendors in the Philippines

READSOFT
SHAREPOINT

ASSURENET

BLACKLINE

ORACLE
ACCENTURE

ARIBA
CONCUR

YOUR DOCX

FUJI XEROX

WORKDAY
REMEDY

MICROSOFT FRX

SERVICENOW
TRAIN TECH

VM WARE
XFLOW

HP

PEGA
PRONTO
ZEN DESK

SAP
PEOPLESOFT

KOFAX
INFOR

EY

MICROSOFT

All the Survey Respondents are Attending

our Upcoming Event, SSO Philippines,
for more information about this industry
leading event

CLICK HERE
2015 PROFILING REPORT

IBM

DELOITTE

OMNI SUITE

For More Research into the Philippines

Shared Services and BPO market

CLICK HERE

T: (65) 6720 9388 | F: (65) 6720 3804 | E: enquiry@ssonetwork.com | W: www.ssophilippines.com