Joshua Hutchins

JH967@drexel.edu
4236 Chestnut St, Apt 3R Philadelphia Pennsylvania 19104 www.linkedin.com/in/jh967 717-271-9611

Professional Summary
I am a 2014 graduate in Information Technology from Drexel University. I am currently pursuing a full time position as an
Applications Analyst, Systems Administrator or another related position in the Greater Philadelphia area or New York City area. I
am hard working and dedicated, and I like to always keep busy with projects on the job. Where I may lack some working
experience, I am willing to learn and adapt quickly to my job requirements. I am hoping to find a position that can facilitate my
learning and provide ample opportunities to better my career.

Education
Drexel University
Bachelor of Computer Information Science
Information Technology

Philadelphia, PA
Graduation: Dec 2014
Cumulative GPA: 3.60

Thaddeus Stevens College of Technology

Associates in Computer Information Science
Computer Network and Systems Administration

Lancaster, PA
Aug 2010 - Aug 2011
Cumulative GPA: 3.25

Work Experience
VWRI
Integrations Engineer (Contractor)

Philadelphia
June 2015 July 2015

Troubleshoot complex hardware, software, and network production systems issues on a 24/7/365 basis.
Assists internal staff with fieldwork information gathering for Post-Merger Integrations.
Interact with staff and vendors to configure server hardware, operating systems, and related middleware.
Work with HEAT (Ticketing), Lotus Notes (Email), vSphere ESXI, and Role Management Tool regularly.
Documentation of all operations within team on a day to day basis.

University of Pennsylvania - VPUL

IT Support Specialist (Temporary Full Time)

Philadelphia
Apr 2014 Jul 2014 and Feb 2015 May 2015

Provide technology support and expertise in administrative computing for the Division of University Life
Assist in the evaluation of new technologies and products.
Innovation, implementation, and maintenance of technology.
Prepare reports, proposals, documentation, and other communication materials.
Ensure current configurations are documented for future reference.
As directed, implement the Technology Management Plan; as well as roll-outs of new hardware and software technologies

Morgan Lewis & Bockius

Applications Analyst (Salaried Co-op)

Philadelphia
Jul 2014 Jan 2015

Provide third level support by coordinating the configuration/installation and high-end troubleshooting of desktop/laptop,
software and hardware.
Assist in the development, deployment and maintenance of enterprise applications, their integration, including a mix of
commercial off-the-shelf products. The application service list that I was in charge of was Dameware, Internet
Explorer, Workshare, and Windows Search.
Tasked with various projects that rely on my ability to research, timely manage, and carry out with my team.
Worked with Dell KACE, ZenWorks, Splunk and FrontRange HEAT regularly.

Drexel: College of Information Science and Technology

Support Assistant (Part Time)
Assess and respond to student, faculty and staff issues promptly through helpdesk.
Image development and software deployment for the College's computer systems.
Develop projects and ideas to better assist the College.
Create scripts to automate daily processes behind the scenes.

Philadelphia
Jun 2012 Jul 2014

Tech Impact
Cloud Systems Administrator (Part Time)

Philadelphia
May 2013 Sept 2013

Work with our help desk to resolve non-routine issues with virtual desktops, VoIP equipment, server equipment, and other
infrastructure solutions.
Work directly with new clients who have signed up for Tech Impact cloud infrastructure services to help them understand the
solution, define their requirements, build and implement the desired solution, and provide training.

Drexel: College of Nursing and Health Professions

IT Support Specialist (Co-op)

Philadelphia
Sept 2012 Mar 2013

Servicing over 300 faculty and staff across 3 different buildings.

Development and Deployment of System images using Norton Ghost.
Inventory Management of all Desktops, Laptops, and Tablets across all Faculty and Staff of the college.
Worked as a Help Desk support which handled tier one support through phone and through front desk communication and provided
on-site technical support as needed.
Performed multiple setups and tear-downs of new machines including software and hardware alteration based on the needs of the
end user.

Kalydo
Forum Support Representative (Part Time Volunteer)

Philadelphia
Nov 2011 Nov 2012

Assist game users with help and support with the Kalydo product and their customers games.
Provided Remote Desktop assistance to users through RDC and TeamViewer.
Provided help line assistance through Skype and other communication means.
Assist users in various languages (Spanish, Tagalog, English)

Computer Skills
Windows XP \ 7 \ 8 \ 10 \ Server 2003 \ 2008 \ 2012
Norton Ghost Imaging \ WDS \ UIU \ ICD
Microsoft Office 2003\2007\2010
Fedora 21 \ Mac OS X Platforms
Splunk \ Dell Kace \ Sharepoint \ Zenworks
IIS \ SCCM

Active Directory \ Group Policy \ vSphere ESXI

PHP \ Python \ Powershell
Adobe Photoshop\Dreamweaver
SpiceWorks \ Track-It \ HEAT
Workshare \ Acrobat Pro \ Nuance

Certifications
CompTIA: Security +

Jun 2015

AMP Netconnect: Cabling

Feb 2011