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CLARK DEVELOPMENT CORPORATION

Citizens Charter

Clark Development Corporation | Citizens Charter

TABLE OF CONTENTS
Vision and Mission

CDC Frontline Services


A. Customer Service Dept.
B. CSD-Industrial Relations Unit
C. Enterprise Regulatory Dept.
D. Marketing Department
E. Environment Management Dept.

Clark Development Corporation | Citizens Charter

Vision and Mission


Vision
By 2020, CDC shall have established Clark as
the premier logistics, light industry and
service center in Southeast Asia.

Mission
As an enabler of the vision, we are therefore
in the business of generating:

Productive Employment
Economic Activity

Clark Development Corporation | Citizens Charter

CDC Frontline Services


__________________________________
A.

CUSTOMER SERVICE DEPARTMENT

Frontline Services Offered:


ISSUANCE OF NEW BUSINESS PERMITS & RENEWAL OF BUSINESS PERMITS

Project proposals are evaluated based on the merits of employment


generation, investment and capital infusion, export revenues, and
potential to attract related businesses.
The following diagram outlines the procedure in approving project
proposals from prospective investors:

NEW BUSINESS PERMIT

Investor submits Letter of Intent and Required


Documentation detailing Company Profile, Project
Features, and Project Requirements

CDC identifies potential project site/s and submits


Terms of Contract for review of Investor

If proposal and Terms of Contract is approved, a


Lease Agreement is signed and a Business
Permit is issued

Clark Development Corporation | Citizens Charter

BUSINESS PERMITS
NEW

RENEWAL

Submission of:
Direct Lease: Lease Agreement
Sub-lessees: CDC Approval to the
Sub-lease

90 day written Notice to Locators


of Expiration by CDC-Customer
Service Department

Initial Documentary Requirements:

Joint Inspection by the following CDC Regulatory


Group:

Notarized Project Evaluation Form;


Security and Exchange Commission Registration for

Building Utilities Regulatory Department;


Environmental Management Department;
Health Services Office;
Public Safety Department

Corporation/Partnership
Department of Trade an d Industry Registration for
Single Proprietorship;

Submission of Application form and payment of the processing


fee; (1-day processing)

CFZ
Incentives

YES

Processing of Certificate
Registration and Tax Exemption
(CRTE)

NO

Processing of Registration
Certificate (RC)
Authority Matrix:

Authority Matrix:
CSD-Manager
VP-BDG
EVP
P/CEO
7-day Processing

o
o
o
o

o
o
o

CSD-Manager
VP-BDG
EVP

7-day Processing

Releasing of Business
Permit

Business Permit to be conspicuously displayed at the


Locators registered Business Address

Clark Development Corporation | Citizens Charter

Issuance of Investor Visas


Clark investors may apply for two types of visas:
1.1.1. Special Clark Investors Visa (SCIV): a multiple entry privilege with
exemption from Exit Clearance Certificate, Re-entry Permit, and Special
Return Certificate. Indefinite validity period unless sooner revoked and
subject to the condition that the grantees continuing investment within
CFZ is equivalent to or not less than Two Hundred Fifty Thousand US
Dollars (US$250,000.00). An Alien Employee Permit, NBI Clearance, and
Affidavit of Support and Guarantee are required.
1.1.2. Special Clark Working Visa (SCWV): a multiple entry privilege with
exemption from Exit Clearance Certificate, Re-entry Permit, and Special
Return Certificate. Two (2) years maximum validity period (renewable),
subject to the validity period of the Alien Employment Permit (AEP) as
approved by the Department of Labor and Employment (DOLE). An Alien
Employee Permit, NBI Clearance, and Affidavit of Support and Guarantee
are required.
Other work permits:
1.1.3. Provisional Permit to Work (PPW): 1 hour processing, issued by the
Bureau of Immigration (BOI) upon issuance of CDC endorsement to foreign
nationals needing to work immediately upon arrival in the Philippines. Valid
for 30 days allowing reasonable time for alien to complete requirements for
AEP and Working Visa Requirements: (1) letter of intent, (2) affidavit of
support and guarantee by employer, and (3) photocopy of passport.
1.1.4. Special Work Permit (SWP): 1 day processing issued by Immigration
upon issuance of CDC endorsement to foreign nationals who are
predetermined to work for not more than 6 months. Valid for 3 months
and renewable to another 3 months. Requirements: (1) letter of intent, (2)
affidavit of support and guarantee by employer, and (3) photocopy of
passport.
1.1.5. Alien Employment Permit(AEP): 2-3 days processing issued by the
Department of Labor and Employment (DOLE) upon issuance of CDC
endorsement foreign nationals applying for Special Clark Working Visa.
Valid for a maximum period of two (2) years renewable thereafter.
Requirements: (1) AEP application, (2) employment contract/board
resolution of appointment, (3) photocopy of passport, (4) 3 pcs 1x1
pictures.

Clark Development Corporation | Citizens Charter

Process Flow for Application of PPW & SWV

Process Flow for Application for SWP

Clark Development Corporation | Citizens Charter

2.0.

Issuance of Permits during Pre-Operational/Conceptual Design Stage


2.1.1. For environmentally sensitive projects, national law requires the
proponent to secure an Environmental Clearance Certificate
(ECC) from the Department of Environment and Natural Resources
(DENR). CDC will assist the proponent in securing said ECC.
2.1.2. Since the Diosdado Macapagal International Airport (DMIA) is
situated in the Clark Freeport Zone, a height clearance permit for all
new structures should be secured from the Air Transportation Office
(ATO). CDC will secure the said Height Clearance Permit from
ATO based on the proposed building height to be submitted by the
proponent to CDC during the conceptual design phase for the
proposed development.

3.0.

Issuance of Required Permits for Construction


For the construction of facilities within the Clark Freeport, the investor
would be required to submit one (1) original set and four (4) copies of its
building plans duly signed by a licensed architect and/or civil engineer for
review and approval of CDC. These plans together with the application for
the following permits would be required prior to the fencing of lease
property and construction of facilities:
3.1.1.
3.1.2.
3.1.3.
3.1.4.
3.1.5.
3.1.6.
3.1.7.
3.1.8.

4.0.

Fencing Permit
Building Permit
Electrical Permit
Sanitary/Plumbing Permit
Mechanical Permit
Certificate of Completion
Building Occupancy Permit
Application Forms for respective utility providers

Issuance of Import and Export Permits


The following permits are required for the movement of goods within and
outside of the customs territory:

4.1.
4.2.
4.3.
4.4.

Import Permit
Bring-in Permit
Export Permit
Bring-out Permit
Clark Development Corporation | Citizens Charter

Please see attached Annex A-D for process flow charts for the securing of the
permits.
Activities/Specific

Clientele

Marketing Department (MD)


Sharing
of
investment-related Existing Investor-Locators; Utility
information; Coordination in terms of Providers;LGUs/Government Agencies,
Chambers of Commerce, Embassies,
investment pre-requisites
Trade Associations; Private Sector, etc.
Sheperding (close guidance during all Investment-Proponents/Potential
Investors; Utility Providers;
steps of initiating investment)
LGUs/Government Agencies, Chambers
of Commerce, Embassies, Trade
Associations; Private Sector, etc.
Customer Services Department (CSD)
Sharing of database of available Existing Investor-Locators;
LGUs/Government Agencies, Chambers
manpower
of Commerce, Embassies, Trade
Associations; Private Sector, etc.
Facilitating resolution on investor Existing Investor-Locators
issues; Active data-gathering and
pursuing of investor issues; Settlement
of complaints
Synergize
agencies

processes

with

other Existing Investor-Locators

Assistance
in
re-employment
of Existing Investor-Locators
displaced workers (placement, jobmatching);
Assistance
in
skills
training/re-tooling for displaced workers
Enterprise Regulatory Department (ERD)
Simplify customs procedure; Automate Existing Investor-Locators
administrative procedures
Integration/Synchronization
importation processes with
agencies

of Existing Investor-Locators
other

Clark Development Corporation | Citizens Charter

Officer-Department Responsible, Namely:


Mr. RAFAEL A. S. GALVEZ
Manager
2/F Bldg. 2125 E. Quirino Avenue
Clark Freeport Zone
(+6345) 599-2043; 599-9000 Loc. 652
Mr. RODEM PEREZ
Customer Services Department (CSD)
Manager
2/F Bldg. 2125 E. Quirino Avenue
Clark Freeport Zone
(+6345) 599-9000 Local No. 642
Enterprise
Regulatory
Department Mr. RODGARDO DEANG
Manager
(ERD)
G/F Bldg. 2127 C. P. Garcia corner
E. Quirino Avenues, Clark Freeport Zone
(+6345) 599-9000 Local No. 623
Marketing Department (MD)

Maximum time to conclude process is within fourteen (14) working days.

Documents to be presented by the client:


Letter of intent accompanied by Project Evaluation Form
Letter of Endorsement of Lessee (Sub-lessor)
Signed and Notarized Sub-lease Agreement
Board Resolution of duly authorized representative / signatory
Certified true copy of Business Registration (Securities and Exchange
Commission Papers, License to transact Business in the Philippines, DTI
Registration) exclusively to handle Clark Operations
Resume of stock holders & Key Management Officers
Proof of Financial Capability (any or all of the following):
Latest
audited
financial
Statements
of
applicant
firm
(or
parent/management company if applicable) stomped Received by the
Bureau of Internal Revenue
Latest income tax return of applicant firm (or parent/management
company if applicable)
Verifiable Bank Certification of deposits or approved loan or credit line; if
equity financing is less than total project cost
Proposed site development plan and location map(with perspective drawings)
and Construction timetable/financial schedule.
Production Process Flow Chart, if applicable (Copy of Systems/Schematic
Diagram/Basic Network configurations)
Company brochures, if any
Clark Development Corporation | Citizens Charter

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Environmental Impact Statement (for environmentally-critical projects or those


to be located in environmentally critical areas)
Formalities (licenses, permits, etc..) with National Telecommunications
Commission (NTC) and franchises from Congress, if applicable.

Applicants Additional Undertakings:


In addition to above performance commitments, the applicant also commits to
undertake the ff.:
1. To contribute to the achievement of the goals of transforming CSEZ into a
modern metropolis that is world-class in its facilities but environmentally
2. To support the promotion of CSEZ as an investment and tourist destination;
3. To comply with all the rules and regulations on importation/exportation
promulgated by government authorities concerned;
4. To establish a separate entity that will exclusively engage in the proposed
business activities at the CSEZ, if so required by CDC;
5. To submit such periodic reports and other information on its activities in the
CSEZ as may be required by CDC.
6. To hire, as much as practicable, employees and workers from peripheral areas
of the CSEZ through Labor Services Department of CDC, and to abide by
existing labor policies, rules and regulations pursuant to the Labor Code of the
Philippines;
7. To adhere to zoning regulations, building and environmental standards
prescribed by the authorities concerned; and To comply with the terms and
conditions of the lease agreement with CDC.

Amount of Fees:
ONE-TIME FEES
1.

REGISTRATION OF ENTERPRISES
Application Fee

2,000.00

Certification of Registration and Tax Exemption

2,000.00

Permit to Operate (Annually)

1,000.00

Temporary Permit to Operate

500.00

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2.

PROCESSING AND ISSUANCE OF


COMPLIANCE CERTIFICATE (DENR)

ENVIRONMENTAL

For critical projects

3,000.00

For non-critical projects

300.00

Certificate of Environmental Compliance

500.00

Special Exit Pass (Hazardous Waste)

500.00

1,000.00

REGULAR FEES
1.

AUTHORITY TO PURCHASE

2.

EXPORT PERMITS/TALLY
Direct

Free

Constructive

3.

US$ 10,000 and below

200.00

Above US$ 10,000

300.00

50.00

Up to US$1,000

100.00

US$ 1,001 to US$ 10,000

150.00

US$ 10,001 to US$ 50,000

300.00

US$ 50,001 to US$ 100,000

350.00

US$ 100,001 to US$ 500,000

500.00

US$ 500,001 and above

700.00

IMPORT PERMITS
No Commercial Value
With Commercial Value

Clark Development Corporation | Citizens Charter

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4.

TEMPORARY
TRANSFER
(Customs
Warehouse/Non-Customs Bonded Warehouse)

Bonded

Farm-out of raw materials/equipment for


processing/repair

50.00

Commercial (for Trading)

200.00

Non-Commercial (for Company Use)

50.00

No Commercial Value (Local Articles Only)

50.00

US$ 10,000 below

500.00

Above US$ 10,000

1,000.00

Scrap/Waste

200.00

7.

PERMIT TO BRING-OUT IMPORTED VEHICLE

50.00

8.

FEES (RELATED TO WORKING VISA OF EXPATS)


Alien Employment Permit Endorsement to DOLE

US$

10.00

Special Clark Working Visa Endorsement to Bureau

US$

50.00

Accountable Forms

250.00

CDC Container Zeal

20.00

Zone Vehicle Sticker

150.00

5.

6.

BRING-IN PERMITS

SALE/TRANSFER
OF
ARTICLES
TO
CUSTOMS
TERRITORY (Bring-Out Local/Imported Articles)

of Immigration

9.

MISCELLANEOUS FEES

Clark Development Corporation | Citizens Charter

13

The procedure for filing complaints in relation to requests, is to write an official


letter address to the President and CEO or Business Development Head or the
Customer Services Department Head.
Allowable period for extension due to unusual circumstances may take ten (10) to
fifteen (15) days, as the subject-issues may be taken up with respective Executive
Committee and/or Board Committees, which convenes twice a month as
scheduled, for discussion and decision.

Clark Development Corporation | Citizens Charter

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FRONTLINE SERVICES GUIDE


CDC - BUSINESS DEVELOPMENT GROUP

FRONTLINE SERVICE

ISSUANCE / RENEWAL OF:

SCHEDULE OF SERVICE

CERTIFICATE OF REGISTRATION AND TAX EXEMPTION (CRTE)


REGISTRATION CERTIFICATE (RC)
Monday - Friday / 8:00 AM TO 5:00 PM

WHO MAY AVAIL OF THE


SERVICE

How to avail
of the service :

Prospective/ New Locators


Existing Locators

REQUIREMENTS

Please refer to required forms / documents below

REMINDER

This process is a continuation of the business process and evaluation system which begins
after the CDC Management and/or CDC Board approves a proposal.
New:
Process commences / proceeds upon approval of business entity and its activity, with
corresponding lease/sublease.

Pre-Operating Permit (POP) shall be issued by Customer Service Department to new locators
for purposes of registering with other government agencies and such other transactions
related to pre-operations or start-up activities except for transactions related to movement
of articles such as importation, bring-in of tax free items

Clark Development Corporation | Citizens Charter

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Existing:
Process commences upon completion of inspection and receipt of no objection reports and
documentary requirements from locators.
STEP

ACTIVITY

PROCESSIN
G

PERSON / S
RESPONSIBLE

CLIENT

REQUIRED

FEES

FORMS/DOCUMENTS

TIME
1

New Registration

10 mins

CSD

Proponent A. For Initial Registration

Registration

Copy of receipt for CRTE / RC

Assistant

Certified true copy of SEC Registration


with Articles of Incorporation and By-Laws
Signed Lease Agreement

CRTE :
P2,000.00

RC :
P2,000.00

Proof of payment for :


Advance rental
Security deposit
Renewal of Registration
B. For Renewal

For renewal of

Copy of receipt for CRTE / RC

Contracts

GSIS All Risks Building Insurance Policy

Clark Development Corporation | Citizens Charter

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Latest Audited Financial Statements/ITR

CRTE/RC

SEC General Information Sheet (GIS) Form

P2,000.00

Note : Other government agencies

For renewal of

Registration (if required)

Business Permits

DENR
BFAD

CRTE/RC
P1,000.00

Review by Registration
Officer of documents
submitted (accuracy,
authenticity)

30 mins.

CSD

A. For Initial Registration

Registration

Filled-out Locator Information Sheet and Undertaking form

Officer

Proof of payment for registration fee


SEC Registration
CDC Board Resolution / Termsheet /
Lease Agreement/CDC Approval
B. For renewal
Filled-out Locator Information Sheet and Undertaking form
Proof of payment for registration fee

Clark Development Corporation | Citizens Charter

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Latest Audited Financial Statements


Copy of Income Tax Return
GSIS All Risks Building Insurance Policy
Bond Policy
SEC GIS
CDC/CIAC endorsement of approved Term Sheet
3

Encoding and Printing of 30 mins

CSD

CRTE/RC

Registration
Officer

Review of the printed

20 mins

CRTE/RC

CSD
Sr. Registration
Officer
Assistant
Manager

Endorsement of the
CRTE/RC to the Office
of the VP for Business
Development
Group,
and EVP/COO to secure
signatures

2 days

CSD Manager

Clark Development Corporation | Citizens Charter

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Signing of the CRTE

1 day

President / CEO

by the President
and CEO

Signing of the RC by the

Executive Vice

Office of EVP

President

Endorsement of the signe 10 mins

Staff, Office of

CRTE to the Registration

The President

Assistant
8

Recording of the signed

10 mins

CRTE/RC
9

Issuance of CRTE /
RC;

10 mins

Registration

Proponent

Assistant

Locator

Registration

Proponent / Requirements After Issuance of CRTE / RC

Assistant

Locator

Performance bond for those with development projects


within thirty (30) days.
GSIS for main lessee with existing structure, the applicant
shall submit the Insurance Policy with Government Service
Insurance System stating CDC as the beneficiary within thirty
(30) days after issuance of signed and notarized Lease
Agreement.

Clark Development Corporation | Citizens Charter

19

B.

INDUSTRIAL RELATIONS UNIT

APPLICATION FOR LABOR ASSESSMENT & LABOR CLEARANCE


Purpose:
Issuance of Business Permit (For new locators, renewals)
Issuance of Exit Clearance (For terminated/pre-terminated projects)
Procedure

Person
Responsible

Time
Frame

Documentary
Requirements

I. Notification

A. Notification of
CR/CRTE/LA/SLA Expiry

B. Notification of Lease
Termination/Exit Clearance (per
CAO policy)

CSD

Min. 60
days
before
expiration

CAO

N/A
C. Notification for Labor
Assessment Visit

IRU Labor
Standards
Officer
Min. 7
days

Clark Development Corporation | Citizens Charter

20

Fees &
Charges

Filing of
Complaint

None

Complaints
may be
filed
through the
Customer
Service
Department

before
date of
visit
II. Application
A. Submit Application Letter for
CR/CRTE/LA/SLA Renewal

None

Complaints
may be
filed
through the
Customer
Service
Department

None

Complaints
may be
filed
through the
Customer
Service
Department

Locator

A.1. Refer for Labor Assessment


& Clearance
B. Submit Application for CFZ Exit
Clearance

Locator

B.1. Refer for Labor Assessment


& Clearance
C. Accomplish & Submit
Application for Labor Assessment
& Clearance

Locator

III. IR Orientation (New Locators)

IRU Labor
Standards/
Education
Officer

A. Schedule & Conduct


B. Issue Certificate of Orientation
& Undertaking (upon orientation)

Orientation
within 14
days of
CR/CRTE
release
1 day

Clark Development Corporation | Citizens Charter

21

Procedure

IV. Records Assessment

A. Check Labor
Standards Summary
Findings
B. Check Complaints
Status

Person
Responsible
IRU Labor
Standards
Officer

Time Frame

Documentary
Requirements

1 day (for no
deficiency)

None

*If with
deficiency,
proceed to VA

C. Check Report on
Employment
D. Check Survey
Submission
D.1. Manpower
Projections Survey
(Annual: Upon PTO
Renewal)
D.2. Training Needs
Survey (Annual: Upon
PTO Renewal)
D.3. Salary Structure
Survey (Annual: Upon
PTO Renewal)

Clark Development Corporation | Citizens Charter

Fees &
Charges

22

Filing of
Complaint
Complaints
may be filed
through the
Customer
Service
Department

E. Issue
Recommendation /
Corrective Action
F. Submit Proof of
Compliance
G. Accomplish IRU Labor
Assessment & Clearance
Report
H. Issue Labor
Assessment &
Clearance Certificate
V. Notice of Conference

A. Prepare letter of
notice of noncompliance/schedule
conference

B. Conduct Conference

IRU Labor
Standards
Officer

1 day

IRU Sr. Labor


Standards
Officer

Within 7 days
of date of
notice

VI. Labor Assessment

Clark Development Corporation | Citizens Charter

23

None

Complaints
may be filed
through the
Customer
Service
Department

None

Complaints

Visit (Annual)

Labor Standards
Officer

45-60 days
before
expiration of
CR/CRTE

B. Conduct Summary
Conference (if needed)

Sr. Labor
Standards
Officer

Within 7 days
of
assessment if
not complied
earlier

C. Implement
Corrective Action

Locator

D. Submit Proof of
Compliance / Corrective
Action

Locator

A. Schedule & Conduct


Labor Assessment Visit
and issuance of Findings

E. Reflect status in CSD


BAR

Labor Standards
Officer

Pertinent labor
documents

Pertinent labor
documents

Documentary
proof of
compliance

1 day

Clark Development Corporation | Citizens Charter

24

may be filed
through the
Customer
Service
Department

REQUEST FOR LABOR MEDIATION ASSISTANCE


Procedure

Person
Responsible

Time Frame

I. Documentation of
complaints / claims &
initial interview

Labor Relations
Assistant / Sr.
Labor Relations
Officer

1 day

II. Phone validation or


Site visit

Labor Relations
Assistant / Sr.
Labor Relations
Officer

III. Advise corrective


action based on validity
of complaints / claims

IV. Verification of
compliance to
recommended
corrective actions (if
any)

Documentary
Requirements

Filing of
Complaint

None

Complaints
may be filed
through the
Customer
Service
Department

1 day

None

Complaints
may be filed
through the
Customer
Service
Department

Sr. Labor
Standards/Relati
ons Officer

1 day

None

Complaints
may be filed
through the
Customer
Service
Department

Labor Relations
Assistant

within 7 days
of visit /
advice

None

Complaints
may be filed
through the
Customer
Service Dept

Sr. Labor
Relations Officer

Clark Development Corporation | Citizens Charter

Any pertinent labor


documents

Fees &
Charges

25

V. Formal notice to
comply with
recommended
corrective action (if not
complied)

Sr. Labor
Relations Officer

(if no
correction is
made within
15 calendar
days after
visit / advice)

VI. Formal invitation


for Preventive
Mediation and or
settlement meeting (if
not complied)

Sr. Labor
Relations Officer

(if no
correction is
made within
7 calendar
days after
receipt of
formal
compliance
letter)

VII. Conference with


higher management (if
not complied)

Assistant
Manager-IRU

(if no
correction is
made within
7 calendar
days from
Preventive
mediation
meeting)

Clark Development Corporation | Citizens Charter

None

Complaints
may be filed
through the
Customer
Service
Department

Documentary proof
of compliance

None

Complaints
may be filed
through the
Customer
Service
Department

Documentary proof
of compliance

None

Complaints
may be filed
through the
Customer
Service
Department

26

VIII. Endorsement to
Legal Department
Appropriate action /
notice to be initiated by
Legal Dept.
Possible basis: violation
of Philippine labor
standards / labor code
provisions as may be
implied in LA/SLA

Manager

(if no
correction is
made within
7 calendar
days from
Preventive
mediation
meeting)

Clark Development Corporation | Citizens Charter

None

27

Complaints
may be filed
through the
Customer
Service
Department

C.

ENTERPRISE REGULATORY DEPARTMENT


BRING-IN

Activity

Responsibility/Entity

Step 1. Preparation of Permit to Bring-in

1.1 Accomplish/Files the Permit to Bring-in Form 1.1 Enterprise

with Enterprise Regulations Department (ERD)


in three (3) sets

1.2 Evaluates

Application(s)
checklist of requirements

based

on

the 1.2 CDC-ERD Officer

1.3 Pays the corresponding processing fee with

CDCs Treasury Department and present O.R. 1.3 Enterprise


to ERD
and endorse the Bring-in Permit 1.4 CDC-ERD Officer
Application(s) to authorized Signatories

1.4 Initials

1.5 Releases the approved application of Bring-in 1.5 CDC-ERD Officer

Permit

Step 2. BOC Requirements

2.1 Complies with applicable requirements of the 2.2 Enterprise

Bureau of Customs(BOC)

2.2 Reviews, evaluates and releases Bring-In 2.2 BOC

Permit Application(s) upon compliance to


Customs Requirements

Clark Development Corporation | Citizens Charter

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2.3 Secures Boat Note to cover the shipment

from the Port of Discharge (if applicable)

2.3 Enterprise

Step 3. Joint CDC-BOC Inspection Team

3.1 Brings the Articles to be brought in at the 3.1 Enterprise

Customs Clearance Area (CCA) for the joint


CDC-BOC inspection (for industrial locators).

3.2 Files/fax Request for Inspection (ERD Form 3.2 Enterprise

No. 301-b8) upon arrival of cargo

3.3 Unload the articles only in the presence of 3.3 Enterprise

CDC and BOC

3.4 Inspects and checks if the articles brought in 3.4 CDC-ERD Officer and

tally with the PBI and supporting documents

BOC

3.5 Customs Examiner receives Boat Note (for 3.5 BOC

imported articles)

3.6 Signs the admission clearance portion of the 3.6 CDC-ERD Officer and

PBI and releases goods.

BOC

Checklist of Requirements:
1.
2.
3.
4.

Properly Accomplished PBI Form


Good Standing (w/ valid PTO and no Delinquent Financial Obligation)
Appropriateness of Articles to Business Purpose
Authorized Signatories
5. Complete and Certified True Copy (Pro-Forma Invoice; Purchase Order;

Certificates of Business Registration of Suppliers; Import documents)

Clark Development Corporation | Citizens Charter

29

BRING-OUT
Activity

Responsibility/Entity

Step 1. Preparation of Permit to Bring-out

1.1 Accomplish/Files Application for Permit to 1.1 Enterprise

Bring-out From with Enterprise Regulations


Department(ERD) in three(3) sets

1.2 Evaluates

Application(s)
checklist of requirements

based

on

ERD 1.2 CDC-ERD Officer

1.3 Pays the corresponding processing fee with

CDCs Treasury Department and present O.R. 1.3 Enterprise


to ERD

1.4 Initials and endorses the Bring-Out Permit 1.4 CDC-ERD Officer

Application(s) to authorized Signatory

1.5 Releases the Application upon Approval

1.5 CDC-ERD Officer

Step 2. BOC Requirements

2.1 Complies with applicable requirements of 2.4 Enterprise

the Bureau of Customs (BOC)

2.2 Reviews,

evaluates
and
releases
Application(s) upon compliance to Customs 2.2 BOC
requirements

2.3 Pays the corresponding fees at Customs (if 2.3 Enterprise

applicable)

2.4 Secures Boat Note to cover the shipment (if 2.4 Enterprise

applicable)

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Step 3 Joint CDC-BOC Inspection Team

3.1 Brings the Articles to be brought out at the 3.1 Enterprise

Customs Clearance Area (CCA) for the joint


CDC-BOC Inspection.

3.2 Inspects and checks if the articles to be 3.2 CDC-ERD Officer and BOC

brought out tally with


supporting documents

the

PBO

and

3.3 Signs the exit clearance portion of the PBO 3.3 CDC-ERD Officer and BOC

and issues the corresponding Gate Pass for


the goods.

3.4 Submits to CDC-ERD proof of delivery for 3.4 Enterprise

Constructive
Exports
and
Temporary
Transfer to a CBW within ten (10) days from
release of articles from CFZ

3.5 Submits to CDC-ERD proof of delivery for 3.5 Enterprise

Constructive
Exports and Temporary
Transfer to CBW within ten (10) days from
release of articles from CFZ

Checklist of Requirements:
1.
2.
3.
4.

Properly Accomplished PBO Form


Good Standing (w/ valid PTO and no Delinquent Financial Obligation)
Appropriateness of Articles to Business Purpose
Authorized Signatories
5. Complete Documents: (Pro-Forma Invoice; Purchase Order; Certificates of

Business Registration of Transferee for Imported articles)

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ELECTRONIC EXPORT DOCUMENTATION SYSTEM (e-EDS)


ACTIVITY

Responsibility Entity

STEP 1. Preparation, Review and Uploading of List of:


Exportables
1.1 Accomplish the e-EDS Registration Form
1.2 Prepare list according to format and submit to
Freeport Zone Authority for approval and uploading
into the e-EDS
1.3 Upload the online approved list into the VASP
system and the Freeport data server

1.1 Enterprise
1.2 Enterprise

1.3 Enterprise/VASP

STEP 2. Subscription with VASPs


2.1 Comply with VASP subscription requirements
2.2 Nominate authorized users

2.1 Enterprise
2.2 Enterprise

STEP 3. Enrollment for Payment of Lodgement Fees


3.1 Enterprise, Banks,
3.1 E-bank mode; open Account with authorized Banks VASP
System debits actual fees for every application
3.2 Cash mode: pay to VASP per lodgement of e-EDS
3.2 Enterprise, VASP
STEP 4. Electronic filing of e-ED
4.1 Authorized representative files application using
VASP solution and services
4.2 Screening and approval process:
a. Authorized user ID and Password?
b. Locator is e-TAP registered enterprise?
c. Approved exportable item?
- Validation of item descriptions and
corresponding HS codes as against List of
exportables
-Validation of specific item subject to quantitative
restriction or duration/validity of approval of
exportable item
- Items subject to export clearance/permit from

4.1 Enterprise
representative
4.2 VASP System
(and e-Bank as
applicable)

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32

other government agencies?


d. System approval if e-ED application complies
with e-ED conditions?
4.3 Submission of export clearance/permit from other
government agencies and manual approval of e-ED
4.4 Print approved e-ED with the required systemgenerated barcode (with corresponding reference
number); Approved e-ED is valid for 15 days

4.3 Enterprise
Representative
4.4 Enterprise
Representative

STEP 5. Release of Goods


5.1 File system generated e-ED print out together
with support documents (the same as in the manual
process)
For manufactured products proceeds
to the Automated Clearing Booth (ACB)
For regulated products, inspection of actual loading at the
premise prior proceeding to the Automated Clearing Booth
5.2 Validate the printed e-ED by scanning of
the barcode in the e-ED automatically tags the e-ED
printed e-ED presented against the particulars of the
e-ED displayed in the computer monitor. (Scanning of
the barcode in the e-ED automatically tags the
e-ED and opens the automated gate for exit)

5.1 Enterprise
representative

5.1.2 Jiont CDC and BOC


Examination
5.2 Automated Clearing
Booth (Main Gate)

STEP 6. Exit of the Goods from the Freeport Zone


6.1 Submits to ERD a copy of the Bill of Lading Five
(5) days from release of articles from CFZ

6.1 Enterprise

NOTES:
1. For subsequent filing of e-ED - go through Steps 4, 5, 6
2. For amendments on the approved list of exportables - go through Step 1.2 until
1.3
3. For system/network trouble of failure to connect - call the VASP, inform Freeport
Zone Office
4. For continued system failures within 30 minutes or beyond the committed time by
the VASP to resume service - Enterprise should proceed with the Manual System

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ELECTRONIC TRANSIT ADMISSION PERMIT (e-TAP)


ACTIVITY

Responsibility Entity

STEP 1. Preparation, Review and Uploading of List of


Importables
1.1 Accomplish the e-TAPS Registration Form
1.2 Prepare list according to format and submit to
Freeport Zone Authority for approval and uploading
into the e-TAPS
1.3 Upload the online approved list into the VASP
system and the Freeport data server

1.1 Enterprise
1.2 Enterprise

1.3 Freeport/VASP

STEP 2. Subscription with VASPs


2.1 Comply with VASP subscription requirements
2.2 Nominate authorized users

2.1 Enterprise
2.2 Enterprise

STEP 3. Enrollment for Payment of Freeport Fees


3.1 E-bank mode; open Account with authorized
Banks
3.2 Advance Payment mode: make advance payment
to the Freeport Zone Office, then Zone Officer
encodes O.R. No. and amount paid. System debits
actual fees for every application
3.3 Cash mode: pay to Zone per I/A Permit.
Application then Zone Officer encodes O.R. No. and
amount paid

3.1 Enterprise, Banks,


VASP
3.2 Enterprise, Freeport
Zone
Office
3.3 Enterprise, Freeport
Zone
Office

STEP 4. Electronic filing of e-TAP


4.1 Authorized representative files application using
VASP solution and services
4.2 Screening and approval process:
a. Authorized user ID and Password?
b. Locator is e-TAP registered enterprise?

4.1 Enterprise
Representative
4.2 VASP System
(and e-Bank as
applicable)

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c. Approved importable item?


- Validation of item descriptions and
corresponding HS codes as against List of
Importables
-Validation of specific item subject to quantitative
restriction or duration/validity of approval of
importable item
- Items subject to import clearance/permit from
other government agencies?
d. e-TAP fee payment collected, confirmed?
e. System approval if e-TAP application complies
with e-TAP conditions?
4.3 Submission of import clearance/permit from other
government agencies and manual approval of e-TAP

4.3 Enterprise
Representative

4.4 Print approved e-TAP with the required systemgenerated barcode (with corresponding reference

4.4 Enterprise
Representative

number); Approved e-TAP is valid for 15 days

STEP 5. Release of Goods at Port of Discharge


5.1 Enterprise
Representative

5.1 File system generated e-TAP print out together


with support documents (the same as in the manual process)
5.2 Validate the printed e-TAP by scanning of
5.2 BOC
the barcode and comparing the particulars in the
printed e-TAP presented against the particulars of the
e-TAP displayed in the computer monitor. (Scanning of
the barcode in the e-TAP automatically tags the e-IP
5.3 Process e-TAP
5.3 BOC
5.4 Issue Authority to Withdraw, endorse release at
5.4 BOC
the gate
STEP 6. Delivery of the Goods to the Zone
6.1 Confirm actual arrival at Freeport Zone Gate by
scanning of the barcode of the e-TAP, subject to
inspection of goods; by Freeport and BOC as may be
Necessary

6.1 Freeport Zone


Office/BOC

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NOTES:
1. For subsequent filing of e-TAP - go through Steps 4, 5, 6
2. For amendments on the approved list of importables - go through Step 1.2 unitl 1.3
3. For system/network trouble of failure to connect - call the VASP, inform Freeport
Zone Office
4. For continued system failures within 30 minutes or beyond the committed time by
the VASP to resume service - Enterprise should proceed with the Manual System

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MARKETING DEPARTMENT
Process and procedure in the Approval of Direct Lease

Application
Complete Submission of Letter of Intent
and Supporting Documents

Existing Process Flow for New Leases

D.

Day 1

Evaluation and Approval


Management Committee (P/CEO to AVPs)

4 Days

Approval and Endorsement


Executive Committee (5 Directors)

5 Days

Approval
Board of Directors (11 Directors)

5 Days

Total: 14 Days

Process and procedure in the Approval of Sub-lease

START

3
END

Lessee / Sub-lessor submits


Letter Request for Approval or
Amendment of Sub-lease/ Villa
Land Use / Equivalent Sub-lease
Document and Supporting
Documents

CDC evaluates
Request and
prepares ManCom
Materials

Presentation to the
Management Committee for
Approval

OPR

Duration

Marketing
Department (MD)

1 day

MD
Other technical
Departments /
Offices, as
applicable
(EMD, ERD,
ECMD, etc.)

7 days

AVP/IP
Review
VP/BDG
Endorsement
ManCom
Approval

1 day

Total : 9 days

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E.

ENVIRONMENT MANAGEMENT DEPARTMENT

Permits and Clearances

Certificate of Environmental Compliance


Endorsement of EIS/IEE/EPRMP
Exit Pass for Scraps/Recyclable Materials
Special Exit Pass or Hazardous Materials
Tree-related Permits and Clearances

Notice of Violation
Technical Conference
Remedial Action

Environmental Compliance Certificate

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Certificate of Environmental Compliance

Tree Cutting Permit

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Exit Pass (Scraps/Recyclables)

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Environmental Violation
EQMS/PEMS

Manager/AM

Locator

Receive Complaints or
Notes Violation

Site Inspection/ Verifies


Violation (Photo
Documentation)
1 day
Draft Notice of
Violation (NOV)

1 day

Attend Technical
Conference (TC)

Evaluate
Signs NOV/Issue to
Locator

1 day

Call for TC
Discuss with Locator
NOV/ Penalties

1 day

Receives NOV

Attend TC
7 days
Provides Commitment
Letter/Conducts Remedial
Action

Monitors Commitment /
Remedial actions to be
agreed (1-6 months)
3 days
Evaluate

Not within standard


Issue penalty or additional time
to comply notice

Pays penalty & conduct


additional
action/corrective measures

Issues Clearance
Receives Clearance

Receives & Evaluate results

Provide proof of compliance


(Photo/Lab analysis results)

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