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Capability Description
Managing projects and programs involves delivering optimum client business solutions by executing quality projects on time and budget based on worldwide industry best in class
methods, tools and processes which are aligned to the client industry and technical environment. Value is achieved and recognized by the client only when these solutions are
delivered to meet or exceed client expectations and contribute to client and IBM success. Refer to https://w3.ibm.com/learning/lati/sites/career-development-guidancesite/html/pages/cf_capabilities_vg.html?capabilityId=CAP0007 for additional information.
Capability statements are in white rows
Capability statement guidance is in green rows
Core Content
Entry
Engaged project team or mentor to
review formal project documents
(SOW and project charter) to
identify the role and relationship of
project sponsors and team
members and interacted effectively
to meet the clients' expectations.
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Expanded relationships to
functional and executive levels and
provided leadership in a steering
committee. Drove client value by
identifying opportunities for followon business by considering
multiple capabilities within IBM.
Collaborated with the account
team to provide optimum client
business solutions.
Thought Leader
Maintained long-term executive
client relationships, credibility, and
trust despite short-term setbacks
and influenced others to do the
same.
Directed the account team to
propose, close and win
opportunities for follow-on
business by considering multiple
capabilities within IBM to provide
optimum client business solutions.
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Reviewed Conditions of
Satisfaction (COS) and project
success criteria with client, project
sponsors and stakeholders to
ensure consistent execution of the
project.
Developed a project organizational
structure which documents all the
stakeholders and their roles on a
project.
Contributed to the development of
the SOW and assisted in resolving
issues to ensure client value.
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Foundation
Experienced
Expert
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Thought Leader
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Experienced
Expert
Thought Leader
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Experienced
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Expert
Thought Leader
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Experienced
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Expert
Thought Leader
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Experienced
Expert
Thought Leader
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Foundation
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Experienced
Expert
Developed a formal
Provided guidance and
communication plan. Directed the
communication in the areas of
team on the use of standard
project management processes,
tools and techniques. Completed templates from appropriate PM
methodology. Ensured team
formal and consistent status
reports to provide assessment of members were thoroughly familiar
with the communication plan, the
project health and status.
Developed and delivered client and objectives of the project and its
team presentations that were client impact on client value and
business objectives. Applied
value focused. Organized and
persuasive written and oral
maintained project team
communication and negotiation
communication repository (e.g.
skills that developed winning
Team Room).
solutions and resolved conflicting
stakeholder priorities.
Thought Leader
Using effective written and oral
communication skills, grew scope
by conveying the depth and
breadth of IBM expertise and the
value to the client. Developed
strong relationships with clients
and instilled trust by meeting or
exceeding commitments and
obtained client endorsement as a
referenced account for IBM.
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Foundation
Experienced
Expert
Thought Leader
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Experienced
Expert
Thought Leader
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Experienced
Expert
Thought Leader
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Entry
Demonstrated working knowledge
of how to locate internal intellectual
capital, the structure of knowledge
networks and became familiar with
the content and how to effectively
maneuver within the databases.
With guidance, used already
developed objects and materials
that have delivered value for
clients on various projects.
Referred with subject matter
experts within the immediate
organization to gain additional
client insight.
Registered to access PM
Provided documentation of
Knowledge Network in iRAM.
searches for IC or reuse in
Replayed the eShareNet training to WARRD or other business unit IC
use PMKN. Reviewed the
databases for your last two
Knowledge Refresh section on
projects. Provided documentation
Knowledge Management.
for potential reusable assets for
Completed Business unit-specific your last two projects.
training in KM tools.
12/14/2009
Provided documentation of
searches for IC and reuse in
WARRD or other business unit IC
databases for your last three
projects. Provided documentation
for submitted assets from your last
two projects.
Thought Leader
Provided documentation of
searches for IC and reuse in
WARRD or other business unit IC
databases for your last three
projects. Provided documentation
for submitted assets from your last
three projects. Documented the
mentoring assistance given in
locating and reusing IC or service
as a PMKN SME or BU equivalent.
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Foundation
12/14/2009
Experienced
Applied industry or technology
knowledge or prior experience on
your projects to add client value.
Attained all required industry or
technology certifications.
Expert
Thought Leader
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Experienced
Expert
Thought Leader
Entry
Registered to access PM
Provided documentation of
Knowledge Network in iRAM.
searches for IC or reuse in
Replayed the eShareNet training to WARRD or other business unit IC
use PMKN. Reviewed the
databases for your last two
Knowledge Refresh section on
projects. Provided documentation
Knowledge Management.
for potential reusable assets for
Completed Business unit-specific your last two projects.
training in KM tools.
Provided documentation of
searches for IC and reuse in
WARRD or other business unit IC
databases for your last three
projects. Provided documentation
for submitted assets from your last
two projects.
Provided documentation of
searches for IC and reuse in
WARRD or other business unit IC
databases for your last three
projects. Provided documentation
for submitted assets from your last
three projects. Documented the
mentoring assistance given in
locating and reusing IC or service
as a PMKN SME or BU equivalent.
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Foundation
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Demonstrated knowledge of
account's strategic direction by
leading and mentoring the team in
Service Delivery account plan
strategy. Provided support to PE
as a single point of contact and
acted as an advocate between
Service Delivery and the PE and
client.
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Developed Leadership in a
Technical competency. Was the
team lead or project manager of a
project in the Technical Support
specialty. Engaged a mentor in the
area of Technical Support.
Became an SME in one area of
Technical Sales Enablement and
Technical Support. Implemented
Technical Support or Sales
Enablement project plans and then
benchmarked the plans with others
in the Technical Support Specialty.
Collaborated with other SMEs
outside of this area to broaden
understanding of the overall
Technical Support process.
Demonstrated competency as a
SME in all five areas of Technical
Support and developed
competency by executing
successful projects in other
Technical Support areas.
Developed Technical Support
Management and Governance
model by employing a disciplined
process. Defined the projects'
objectives and actively managed
Technical Support Plans.
Analyzed Technical Support
process of major competitor's
objectives, strategy, offerings and
trends to improve existing process.
Mentored others in the specialty to
broaden their understanding of the
overall Technical Sales
Enablement and Technical
Support Process.
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Successfully executed
transportation industry projects as
project lead or project manager by
applying acquired knowledge of
key transportation industry
applications. Completed
recommended transportation
industry specialization courses.
Increased proficiency with
transportation industry skills,
project tools and methods. Raised
team members' transportation
industry skill levels or knowledge
areas through mentoring.
Researched intellectual capital
databases and transportation
industry Web sites to review
lessons learned for implementation
of transportation industry best
practices on your projects.
Developed a support network of
key industry personnel.
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General Specialization
Practitioners that do not fit within one of the other Managing Projects and Programs specializations.
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