A customer is asking a salesperson about a product. Listen and choose
the best answer a, b or c for each question (15). 1 What product is the customer asking about? a) computers b) mobile phones c) microwaves 2 The customer wants a product that a) can work in all countries. b) has an unusual design. c) is a small size. 3 How many colours is the AC-90 available in? a) two b) three c) four 4 What colour does the customer like? a) pink b) black c) doesnt say 5 What does the customer ask about next? a) special features b) the guarantee c) a discount
Listen again and complete this chart. For each feature (610), tick () the relevant product. You may tick one or both products for each feature.
0 can work in all countries
00 is available in pink 6 includes a calculator 7 is available in black 8 is a standard phone 9 costs m95 10 costs m125
Vocabulary
AC-90
AC-75
A Choosing a product
Choose a word from each list to complete each sentence (1115).
List A List B interest-free guarantee a three-year credit free deposit after-sales delivery a big deal a great service
a great deal . It was 40% off in the sales!
0 My new TV was ..................... 11 ..................... is important with big or heavy products, because you cant take them home in your car. 12 A low price is important, but good ..................... will make customers happy, even when a product breaks. 14
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13 I dont like to pay ..................... when I order something. I prefer to pay
when I receive the product. 14 My new camera has ..................... . If it stops working, the maker will repair or replace it. 15 I got a good deal when borrowed money to buy my car I had one years ..................... . B Travel details
Complete each sentence (1620) with a word from the box.
book 0 16 17 18 19 20 C
buy
do
take
watch
buy my airline ticket on the Internet.
I usually .......... He wants to .......... a hotel for three nights in Taipei. Before you get on the plane, you can .......... some shopping. On the flight, you can always .......... a movie. When I return home, I .......... a taxi from the airport to my house. You need to .......... through security before you board the plane.
Ordering a meal Complete each gap in the table (2125) with a dish from the box. apple pie
Complete each gap in the conversation (2630) with a, an, some or any. A Regent Hotel. How can I help you? a 0 room, please, for next Tuesday night. B Hello. Id like to book .......... A Tuesday the 25th? Yes, there are ..........26 non-smoking rooms on that date. Do you want ..........27 single or ..........28 double? B A single, please. Is there ..........29 Internet connection in the room? A Weve got wireless broadband in every room. B Oh, great. And are there ..........30 restaurants near the hotel? A There are two in the hotel, and three very near the hotel. B Great. B Countable and uncountable nouns
Complete each of the questions / statements (3135) with the appropriate
ending (af ). 0 31 32 33 34 35 Photocopiable
They dont have
How much How many I havent got Are there There are
cash do you have in your wallet? languages do you speak? many vegetarian dishes here. many flights to Rome this afternoon? much time.
Past simple Complete each gap in the e-mail (3640) with the past tense of a verb from the box. be
give
go
have
meet
visit
Dear Sebastian was 0 in Taiwan and Im in the New York office this week. Last week, I ......... 36 Hong Kong. I ......... a very good meeting with Jimmy Lee in Taipei. I .........37 the factory and .........38 some suppliers. I .........39 to Hong Kong on Thursday. Tony Lam .........40 me some samples of his products. See you next week. Inez
Skills development
A Ordering a meal
Complete each gap (4145) in these short restaurant conversations with a
word from the box. enjoy like order recommend serve try A B
order 0? Are you ready to Yes, please. Id 41 the steak, please.
A B
Are there any Chinese dishes?
Yes. You should 42 the duck.
A B
Do you 43 any vegetarian dishes?
Yes, we have vegetarian pizza.
A B
What do you 44 for the main course?
The beef is delicious.
A B
Did you 45 the meal?
Yes, it was very good.
B Making bookings and checking arrangements
Choose the best answer (af ) for each question (4650).
0 46 47 48 49 50 16
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Do you want a single or a double?
How much is it per night? How many nights are you staying? What time do you think youll arrive? When are you leaving? Do you want a room with a bath?
e)
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a) b) c) d) e) f)
On Friday. Three. Seven oclock. Yes, please. A double. m150.
Reading
Small rooms, big idea
Five years ago, businessman small, low-cost rooms. The can pay 70 for a bigger room Simon Woodroffe had a good rooms are very small, only seven that has a couch. Press a button, idea. He was in bed in first class square metres, but they are very 25 and the couch changes to a bed. on an international flight when 15 convenient. They are in the The small rooms are very 5 he decided to open a hotel. The airport, so travellers who want popular with travellers. bed in the aeroplane gave him an only a nights sleep and a shower Woodroffe thinks he will open idea. He could open a hotel with can save money and travelling more Yotels in city centres. rooms like the sleeping area in time. Woodroffe calls his hotel 20 Yotel. an aeroplane. 10 Now travellers in some of Each room has a TV, a desk Britains airports sleep in these and a shower and costs 50. You FINANCIAL TIMES
A Read the article and decide whether these statements (5155) are true (T) or
false (F). 51 Woodroffe had an idea when he was sleeping in an airport. 52 He decided to open a hotel with very small rooms. 53 His first hotels were in the United States. 54 The rooms cost a lot of money. 55 An important feature of the Yotel is convenience. B Choose the best ending a, b or c for each of these statements (5660).
56 Yotels are a) in the airport. b) only an idea now. c) very near the airport. 57 The Yotel showers are a) in the rooms. b) separate from the rooms. c) not included in the price. 58 Yotels have a) one type of room. b) two types of room. c) three types of room.
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59 Travellers a) like the rooms. b) dont like the rooms. c) arent interested in staying at Yotel. 60 Woodroffe thinks Yotel will succeed a) only in airports. b) in city centres, too. c) outside city centres.
Writing
Write an e-mail to the East Side Hotel asking to book a room. Use the information in the hotels computer, below. Ask the hotel to confirm the price of the room. Also ask if there is wireless broadband in the rooms. Write about 50 words. NEW BOOKING Number of rooms
Number of nights
From:
12 Feb
To:
15 Feb
Smoking
Single
Non-smoking
Double
Room only
Bed and breakfast
Bed, breakfast and dinner Car parking
Yes
No
bookings@eastsidehotel.com Room booking
Dear Sir/Madam I want to book a room at your hotel.
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