LESLIE COLLINS-WRIGHT

Greater Minneapolis, St. Paul, MN

lcwright2011@gmail.com

Senior Program Manager

Degreed, Six Sigma Certified, strategic thinker with strong operational skills and solid track record of success
designing and delivering value-added change across industries and global markets. Communicate effectively
delivering change strategies, building relationships, inspiring stakeholder engagement, training staff and
encouraging cultural change at different operational levels. Strong ability to provide robust leadership during times
of change and transition. Identify business cycles and development opportunities, produce business plans and
provide direction on implementation Best Practices.
Audits Cost/ Benefit Analysis Expense Control Financial Analysis Reporting Change Management
Consulting Project Management Strategic Planning Process Improvement Recruiting
Change / Development Performance Management Needs Assessment Expense Control QC /QA
Deployment / Migrations Business Development Client Relations Negotiation Outsourcing Presentations
Strategic Sourcing Customer Service Vendor Relations Operations Management Risk Management
APEX CONSULTING Burnsville, MN 8/2013 to Present
Preferred Staffing Firm for 23 of Fortune 500 financial institutions
Program Manager
Lead support for corporate and LAS initiatives managing project life-cycle activities including initiation planning,
executing, controlling, and closing handling end-to-end project management. Liaise with senior leadership and
major stakeholders creating and launching strategic plans and objectives for projects. Create and deliver
presentations regarding progress reports.
Achievements:
Enhanced servicing standards for key stakeholders through implementation of new guidelines and
standards minimizing non-recoverable costs throughout servicing transfer processes.
Minimized corporate advance costs by performing comprehensive analysis of 1M invoices paid and
recommending solutions attributable to end-to-end line item review and analysis of accounts payable
invoices, cost caps, and recoverability.
Reduced the number of pass backs due to collection of documents that are required for borrowers applying
for a loan modification (loss mitigation) per verification of income requirements.
Implemented initiatives that resolved issues for SCRA loans and downstream processes, resulting in
increased resolution of payment processing, statement generation, and delays in cycle time.
Reduced costs associated with ordering titles before borrower modification requests are complete.
BANK OF AMERICA Louisville, KY 3/2002 to 12/2012
Banking Institution
Senior Vice President Senior Change Manager
Delivered project leadership and management support for LAS Quality Control initiatives including managing
projects impacting enterprise level business processes. Facilitate cross-functional teams implementing key
enterprise-wide change initiatives. Developed consistent LAS-wide MRA risk reporting scorecard and evaluation
process.
Achievements:
Significantly reduced and realigned number servicing rules required by regulatory agencies.
Streamlined servicing rules from 2800 to 280 by minimizing risk and strengthening regulatory compliance
alignment across LAS organization through creation of risk matrices standardizing decisions across
servicing domains ensuring each executive understood potential risk, regulatory, and compliance outcomes
Senior Vice President Change Management Executive
Provided strategic leadership, consulting and planning support for GMG/GIB front-office initiatives. Managed
projects related to offshore initiatives impacting business units, product lines, and enterprise level business
processes.

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Achievements:
Facilitated $12-$31M productivity gains over two years through management of offshore business process
garnering Six Sigma Medallion Award.
Doubled resource / process savings over previous year and achieved lowest associate turnover among
offshore teams by developing an escalation and risk feedback program with LOB executives and
management.
Senior Vice President of Operational Risk Management
Established operational risk management function within Technology line of business. Paired with bank employees
and affiliates identifying potential root cause of compliance issues and effectuate operational solutions within
regulatory and supervisory framework. Implemented risk control strategies, streamlined current business
processes, and conducted risk reviews and remediation efforts.
Achievements:
Developed and implemented reporting framework and performance targets for Enterprise Operational Risk
Reporting Function including establishing foundational framework for 1st and 2nd lines of defense within
operational risk organization serving as Six Sigma Certification analyst.
Senior Vice President Process Design Engineer
Led key process definition and operational improvement activities supporting planning, prioritization and execution
of Multi-cultural Low to Moderate Lending strategic initiatives. Developed and implemented financial framework for
allocations, as well as, tracking and reporting of operational budget. Established metrics and reporting process
accurately measuring effectiveness of all consumer real estate lines of business within each channel ensuring
successful achievement of objectives. Created and launched mortgage product, approval process and guidelines
for lending to occupants on Tribal Indian Land. Created a successful marketing campaign dubbed, "Take a
Vacation from your Mortgage", resulting in highest loan originations for quarter.
Achievements:
Increased targeted lending for low to moderate income families by establishing operational risk
management function within the Technology line of business.
Achieved $1.2M cost savings, grew multi-cultural low to mod lending pipeline 15%, and garnered Six
Sigma certification based upon implementation of new, Bank of America Controller "expense" rules.
Vice President Senior Technology Project Manager
Led implementation of streamlined CMM (Capability Maturity Model) software development and support processes
across Technology & Operations (T&O) enterprise.
Achievements:
Facilitated Bank in meeting target achieving mature software development and implementation and CMM
certification by obtaining Lead Assessor Certification and led development of reporting and tracking tool
implemented throughout bank collecting and delivering operational reporting for CMM status.
ADDITIONAL EXPERIENCE: DELOITTE CONSULTING, Detroit Michigan, Manager

EDUCATION
Master of Arts Telecommunications Information Technology
Michigan State University East Lansing Michigan
Bachelor of Science Computer Science
Spelman College Atlanta, GA
CERTIFICATIONS
Facilitation Skills Presentation Performance Analysis Participative Problem Solving CMM Lead Six Sigma
PROFESSIONAL ASSOCIATIONS
Women in Technology
TECHNICAL SKILLS
Microsoft Office Suite Visio

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