Jesse A.

Tucker
4366 Walforde Blvd. Acworth, GA 30101 (404) 578-8456 (Mobile) (678) 574-3962 (Home)  chynatwins@yahoo.com

Objective
To obtain a position that allows growth in the Information Technology or Warehouse Industry. To pursue career
objectives in an environment where my talents can be effectively utilized to improve operations, improve customer
relations and contribute to the cost-effectiveness of the organization.

Qualifications Profile:
• Program phone systems such as Inter-Tel Axxess and Cisco
 Working with Cisco Switches and Routers
 Computer software skills in Microsoft Office Professional, Adobe Acrobat Professional, Proprietary software such as
Fed-Ex and UPS
 Operating systems: NT, UNIX, Linux, Windows 2000, XP Pro, 2000 Server, 2003 Server
 Database Management: Access and SQL
 Project Management: Building Servers which were manage well and completed in two days and Imaging Computers
using program call Ghost which is completed about three a day, Disaster Recovery in Back-Up Generators
 Project Management: Ability to manage the Dell Lease Refresh (DLR) in a timely manner, 4 ½ hours for 6
computers with 1 technicians and 10 hours for 23 computers with 3 technicians
 I have the necessary materials ready before the dell technicians come and do his job
 Dell Lease Refresh is dell technicians comes and switch out and migrate computers
 Xerox: Maintenance in Scanning, Copying, Network Printing
 Program languages including Cobol, C+, Java, C++
 Ability to adapt to new ideas such as accepting changes from executives
 Manage Warehouse in Forest Park Parts Office.
 Excellent customer service skills such as the ability to work and interact with 150 plus people daily

Professional Experience
Georgia Trane – Atlanta, GA 05/2000 – 08/2009
 Warehouse and shipping coordinator for our Trane Parts Office in Forest Park.
 Keep record on incoming packages and outgoing packages by using excel spreadsheet.
 Deliver parts to our other trane parts office and our vendors using our parts truck if needed.
 Keep an inventory record on warehouse products, parts, and supplies in the warehouse.
 Load and unload packages and parts from our vendors or for our vendors sometimes using a forklift.
 Distribute and collect mail as well as prepare packages for pickup by specialty delivery service.
 Receive and sign for incoming letters, parcels,packages, and distribute to our internal customers.
 Sort incoming mail for distribution and dispatch outgoing mail; as well as, weigh mail to determine that postage is
correct.
 Responsible for purchasing general office supplies for the Atlanta office.
 Maintain, troubleshoot, and service all office equipment.
 Assist customers on technical literature.
 Active member of the Safety Committee who assists in implementing Safety Program through performing weekly
audits, presenting safety information pertaining to certain topics, and attending safety meetings.
 Provide daily receptionist backup, troubleshooting the front desk with the phone and computer issues, and maintained
knowledge of all duties and tasks for the reception area.
 Assists with processing administrative reports to monitor department standards.
 Work with IT department and coordinate with IT on Xerox machines and computers.
 Assisted IT manager with the setup and administration of application data configurations.
 Perform the maintenance, repair and performance tuning of applications.
 Prepare and examine Fed-Ex invoices for payment process.

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Jesse A. Tucker
4366 Walforde Blvd. Acworth, GA 30101 (404) 578-8456 (Mobile) (678) 574-3962 (Home)  chynatwins@yahoo.com

Whitewater / American Adventure – Marietta, GA 05/1994 – 04/2000

• Served as the direct Restaurant supervisor for 7-10 employees.
• Responsible for ordering food, keeping inventory of the food, and maintaining vendor relations.
• Responsible for general personnel administration.
• Organize and maintain departmental information, including payroll, checking time cards, generating reports, contracts, as
well as other managerial duties.
• Responsible for increasing sales and meeting monthly goals.
• Increased sales by providing outstanding product and premier customer service.
• Responsible for providing Team Members with the appropriate training.

Education
DeVry University – Decatur, GA 10/2003 – 10/2007
Bachelor of Science Degree in Technical Management
Concentration in Computer Information System

Training / Certification

SouthernPolytechnical University – Marietta, GA 03/2010 – 09/2010

CCNA Cisco Certification Class

Computer Software Skills

MICROSOFT WORD, POWERPOINT, EXCEL, OUTLOOK, ACCESS, MICROSOFT PROJECT,
COREL WORDPERFECT, LOTUS SMARTSUITE, PEACHTREE, ADOBE, QUICKEN QUICKBOOKS
PRO, PEOPLESOFT, CRM & MAS 200 SOFTWARE PACKAGES

Reference

Available upon request

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