CESHEO Volunteer Handbook

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CESHEO Volunteer Handbook

CESHEO ODDAR MEANCHEY

VOLUNTEER HANDBOOK
This document will serve as a guide so you know what to expect when you start volunteering at CESHEO Oddar Meanchey
province, as well as some background information about the organization.

Before Arrival
Travel Insurance
We highly recommend you purchase travel insurance in case of an emergency. Seeing a doctor or receiving a simple medical
consultation in Cambodia is extremely costly.
Passport pictures
You will need 2 passport pictures in order to obtain your visa on arrival. Be sure you have them well in advance so you dont
have to stress about them before arriving to Cambodia.

Please note that the US dollar is used just as much as (if not more than) the Riel.

Arrival
Oddar Meanchey province is around 2 hours from Siem Reap and our schools are set in the city of Anlong Veng. The schools
may be reffered to as CESHEO Oddar Meanchey or CESHEO Anlong Veng during this guidebook, but they are the same
thing. Oddar Meanchey is the province and Anlong Veng is the city.
If arriving in Siem Reap you will be picked up from the airport, bus stop or from Siem Reap City depending on your travel
arrangements and be provided with complimentary transport to the school location. Most of the time, the drivers will have a
Welcome sign with your name(s) written on it (with the CESHEO symbol). Our TukTuk drivers will drive you to Anlong
Veng which is in Oddar Meanchey province, about 20 minutes away from the border with Thailand. We can also provide
pickup from the Thai border crossing at Chong Sa Ngam if you prefer. Please give us at least 24-hour notice of where and
when is convenient for you to be picked up, even if we already arranged a pick-up.
In case you need to urgently reach someone, please call:

James 096-931-2340
Rady 012-726-829
When you arrive, you will usually be greeted by other friendly volunteers already staying at the volunteer house. Everyone is
usually hanging out in the chill-out area outside if they arent teaching or visiting the nearby sites. If Rady is unavailable to
give you an introduction, the volunteers will be able to help explain the basicsdont be afraid to ask as they may have just
arrived as well.

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CESHEO Volunteer Handbook

Volunteer House
All volunteers stay at the volunteers house a large local style house located nearby to the school. The dorm room is on the
second floor and the 3 individual private rooms are on the first floor. The front has a shaded eating area, tables and chairs.
When volunteers arent off volunteering or adventuring they generally relax here.
The volunteers guesthouse is 15 minutes away from the school. There is no electricity and very fast WiFi access at the house.
A coffee shop is nearby and a supermarket for any supplies needed.

Sleeping
Private Room
The private rooms are downstairs and we have both single and double rooms. You get your own bed frame, mattress,
bathroom and mosquito net; in addition, to your own door and privacy. There is enough space in the room to store all your
belongings. The private rooms are built to a high quality with brick walls and tiled flooring.

Amenities
Here at CESHE, we're very limited with what we can provide at our volunteer house. The bathrooms are Asian-style with a
squat toilet and a bucket shower. Some items you should bring with you are: toilet paper, shampoo, body soap, toothpaste,
toothbrush, and body/hand towels.
As for the dorm room/bedroom: we offer a mattress, bed cover, blanket, pillow, pillow case, mosquito net and fan. All private
rooms also have a solid wood bedframe as standard.
Other miscellaneous items we provide are: a padlock for your room (or combo lock for the dorm room), a simple first aid kit,
school supplies/materials for your classes, and 24 hour electricity to charge your electronic devices. Furthermore, we do not
offer laundry detergent, body soap, sun screen, insect repellant, toothpaste, toilet paper, and anything else we haven't listed as
something we have.
Almost everything not provided/listed above can be purchased cheaply at the shop across the house. More western style
products/brands can be purchased at one of the western supermarkets in Anlong Veng. Please note that products sold in the
village are products that the locals may be likely to use or buy, as the shops here are targeting primarily local people. Things
like bug spray and sunscreen must be purchased in the city and will not be available for purchase in the village.

Eating
CESHEO offers local Khmer cuisine for your 3 daily meals. There are usually several dishes to choose from and
they are served with rice. There is plenty of variety and choice so you certainly won't go hungry at CESHEO. The
meals are covered in your expenses so you dont have to pay anything.
There is free filtered water and herbal tea offered at the volunteer house, available at anytime. There is also a small
shop opposite which offers ice cold water, soft drinks, beer, snacks, and other things. Volunteers usually enjoy a
cold beer or soft drink in the evenings and often buy cold water during the hottest part of the day.
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There is a small store opposite the volunteer house that sells additional drinks at the following costs:
Item

Cost ($USD)

Cost (Reil)

1.5L of ice cold filtered water

0.50

2000

Can of Beer or Soft Drink

0.50

2000

**$1USD = Approx. 4000Riel

Toilets and Bathrooms

Each volunteer/ room will have their own bathroom. It is noteworthy to mention that you cannot flush toilet paper
or feminine products down the toilet. You can bring your own toilet paper and use the bins provided.
You are not allowed to wear any footwear inside the showers so a pair of flip-flops would be ideal so you can
easily enter and exit the stalls. The showers and toilets are kept clean by the house staff.

Teaching
CESHEO Oddar Meanchey has 2 schools. One school is in the same building as the volunteer house, on the 2nd
floor and the other is just 15 minutes away by complimentary Tuk Tuk. We have 2 schools to accommodate as
many students from different villages as possible and make it easy for them to get to our school by foot or by
bicycle. In the morning, teachers will be driven via TukTuk for free to the assigned school.
Teaching is usually done with 2 teachers to a class of between 4 and 22 kids. Here are the following teaching times,
please note they differ slightly between schools.
English Class

Session 1

Session 2

Session 3

CESHEO Anlong Veng 1

8:00AM 10:00AM

1:00PM 3:00PM

4:00PM - 6:00PM

CESHEO Anlong Veng 2

4:00 6:00PM

Session 4
6:00PM 7:00PM
-

In between classes you are welcome to enjoy a break. You can play soccer (football) or volleyball with the
students, talk to students, play games, or just chill out.

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CESHEO Anlong Veng has 4 classrooms in total. This means that CESHEO Anlong Veng has 5 classes running
each day in total so we require a lot of teachers. The age of the students varies depending on the time of day and
the class - they range from 5 years old to 20 years old.
Before you begin teaching, you will be given a log book which details what the class has been taught by the
teachers before you. You should read at least the last few log entries and get up to speed with where the kids are at.
Its imperative that you keep notes on what you have been teaching in your classes so the next teacher can
continue.
Some classes have a textbook which helps provide material for lessons, even though the textbook is there, we
highly recommend that you PLAN your lesson, it makes teaching much easier and the lesson flows without any
hassle. However, there are several classes without textbooks.
The classes with books can provide an idea for the lesson, but youll need to plan to fill a 2 or 1 hour session. Feel
free to bring any workbooks, worksheets, or flashcards we can use, copy, or even keep as a master for future usage.
School supplies are always in need here.
We have several books here to assist you with planning your lessons. These are our only copies, so please take care
of them as we need to keep them in really good condition for the future volunteers.

Lesson Template
Introduction (5-10 minutes)
1. Greeting
2. Introduce teachers and write names on the board
3. Write down day and date
4. Review yesterdays topic
5. Explain the lesson focus for the day
First half of class (~35 minutes)
Workbook/lesson content
Break (~15 minutes)
Second half of class
~30 minutes Songs/games to practice things learned in the first half
Before home (~10 minutes) Summary of daily lesson

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Teaching Tips
Preparation before class:
Please read through the class logbook to familiarize yourself with the level the class is and everything they have learned so
far. Use the lesson template on the next page to structure your lesson.
During class:

Keep your language simple and check that the students understand what you are saying.
Speak very slowly and loudly.
Be authoritative. A lot of these kids are used to seeing a lot of teachers come and go and may not listen to you at first.
You have to be firm but still kind.
Repeat and review everything you teach multiple times using multiple methods. For example, ask your students to
copy something off the board then have them reinforce what they learned through games, speaking or writing.
Use body language, expressions and drawing to help the kids learn.
Use the English-Khmer dictionaries to have the kids translate and write words on the board in Khmer.
Write step by step instructions on the board for each exercise so the whole class knows what to do.
Refer to the classroom rules if the kids arent paying attention. Clap and have them repeat to regain their attention.
Regroup your class when their attention is wandering by doing energizers (found in the following pages)
If the themes in the Headway books are cultural inappropriate, use the same format of teaching but change the
content to something the students can relate to.

End of class:
Write detailed reflections in the class logbooks. This helps handover to future volunteers when you leave and
provides a progressive and consistent learning environment for the students. The following are important to highlight:
The number of students in class
What you taught and the method of teaching (activities, games, explanations)
How the students performed (talk about the whole class and any individuals that may be struggling)
What you think you could have changed to make it better/more clear
Ideas for future classes if it is your last day.
Behavioral observations- students who may be struggling, acting out, students who shouldnt sit next to each
other, etc.
Log Books
Its imperative that you fill out log-books every evening (or after every class) so that the teacher who follows you once you
leave knows what you have been teaching the students.

Other Volunteering Options

If you prefer not to teach, you can also participate in one of the various construction or gardening projects that
CESHEO usually has going during the dry season. There is always hand on physical work like building, painting or
gardening that needs to be done and its important that the school grounds stay well maintained. Volunteers who
prefer to do this work usually arrange their schedule once they arrive at CESHEO as it depends heavily on which
programs are happening at the time and how much funding is available.

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We can also use help with fundraising, social media and other online tasks. If you have an eye for Photography,
Web Design, Web Marketing, or simply want to help by keeping our Facebook/Twitter/Blog up to date then we
would much appreciate your help. This is something which must be done daily in order to raise awareness about
our schools and what we are doing.

Where your money is going

You are no doubt aware that there is a lot of scamming and exploitation of the volunteering tourism industry, with
this in mind we would like to be as transparent and straightforward as we can regarding how your money is spent.
Here is a breakdown of costs associated with hosting volunteers.
Price Breakdown based on average cost of $75 per week (Rooms range from $60 - $90)
Item

Monthly Cost ($USD)

Your Monthly Fee

Daily Cost ($USD)

$ 300

$10.70

Food (3 meals a day)

$84

$3

Rental of the Houses

$71

$2.50

Petrol

$56

$2.00

Drinking Water

$28

$1.00

Electricity

$25

$0.90

Rental of the Transport

$21

$0.75

House Maintenance

$18

$0.65

Wages of House Staff

$14.50

$0.50

WiFi Usage

$11

$0.40

Sub Total

$328.50

$11.70

Total

$28.50

$1.00

*Based on 1 volunteer drinking 2 large bottles per

day.

** Average price per person while staying at CESHEO for 1 month (28 days)
** Cost prices are rounded and approximated as accurately as possible and are updated regularly to reflect
economic changes.
As you can see, we actually host volunteers at a small loss as we believe volunteers are already giving up their time
and energy to come and help and we shouldnt charge them too much.

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CESHEO Volunteer Handbook

We also encourage volunteers not to end their stay once they leave, we hope that volunteers will have a life
changing experience while at CESHEO and continue to fundraise, donate, and share our story so that we can
continue helping the children of Cambodia.

Living Expenses Price Comparison

Based on Agoda Prices, and experience living in Siem Reap here is a breakdown of what a budget backpacker
would usually spend to stay in Cambodia for a month, this is so you can compare the cost of an average visit with
the cost of a volunteering visit
Item

Monthly Cost ($USD)

Daily Cost ($USD)

Cheap Backpackers Dorm Room

$120 - $150

$4 - $5

3 Meals at cheapest local restaurants

$180 - $240

$6 - $8

3L of water per day

$30 - $60

$1 - $2

Transport in Siem Reap (1 trip per day)

$30 - $60

$1 - $2

Total

$360 - $510

$12 - $17

CESHEO usually works out as a much cheaper option for the backpackers on a budget, and with friendly English
speaking locals at CESHEO to help you, you wont get scammed or ripped off by anyone in the city. Volunteers
also get a volunteer badge, which is iconic in Siem Reap and local merchants will usually give you a better price
because you are helping their fellow countrymen.

Free Time
There are a number of things to see and do during your free time at the weekends. Volunteers can choose to visit other parts
of Cambodia and the tourist town of Siem Reap is just a 2 hour ride away. We can usually provide transport and
accommodation to Siem Reap every weekend if we have space for you to stay there. Here are just a few options for activities
in Siem Reap and elsewhere:
Pub Street
Aptly named, Pub Street is a street full of pubs, clubs, and restaurants in the heart of Siem Reap that is packed with tourists
drinking buckets and partying.
See Angkor Wat
Angkor Wat is just around the corner from the volunteer house, and we can arrange for one of our TukTuk drivers to take you
at a discounted rate (compared to the prices in Siem Reap).

Markets
There are wonderful local and tourist markets in Siem Reap that sell a variety of bags, clothes, electronics and other goods.
The markets are quite famous, and the prices are quite good (if you know how to haggle).
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Have a Spa Day

After a long week of volunteering, you might want to unwind and relax by a swimming pool, enjoy a massage and be
pampered a little bit. A nearby Spa will happily look after you, and for around $5 you can enjoy their lagoon swimming pool,
saunas, steam room, hot tub, cold tub and high speed internet. For an extra $5 you can add a 1 hour body massage.
Kings Road
A new, lovely metro eating section has been built in Siem Reap and its full of delicious 5 star restaurants. The meals range
from around $10 per main up to $40 and the food is top quality.
Rent a Bicycle
Its quite relaxing to rent a bicycle and simply cycle around the beautiful Siem Reap country side. Rentals from the city are
usually $1 - $2 per day, but you may be able to negotiate a better price if youre renting for a long period of time. For longterm volunteers, a bicycle costs around $30 to buy and you can easily resell it to the next volunteer.
Yoga + Khmer Lessons
You can do Yoga in town at Peace Cafe for about $6 a session (mat included). The yoga classes are daily, Monday through
Saturday, twice a day (8:30am and 6:30pm). They also offer free Khmer lessons Saturday and Sunday, 3-4pm. Peace Cafe is
also a good vegetarian restaurant so you can get some light bites as well. They also offer vegetarian cooking classes (daily, 12pm), free Monk Chat intro to Buddhism, and you can learn mediation techniques (by appointment). Their schedule may have
changed so be sure to check before heading over. Their number is 092-177-127.
Batambang (killing caves)
You can organize a weekend trip to Batambang and see the historic killing caves where thousands were killed during the
tragic events of the Khmer Rouge.
Tourist Cinema
There is a special private tourist cinema in town, simply go in with a group of people and choose your own movie, they have
all the latest releases and there is also free iced coffee before 2:00pm.
There are countless wonderful activities for you to enjoy during your stay in Cambodia, and if you want to simply relax thats
fine as well. Feel free to check out Trip Advisor for more options.

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Volunteer Culture & Attitude

Open Mindedness and Patience
Its important for volunteers to remember that Cambodia is very different compared to their home country, and that Cambodia
is a very poor country. Please be tolerant, patient and open minded - that is good advice no matter which country you visit.

Understanding
CESHEO is a grassroots, not for profit charity that aims to both help Cambodia and provide a fun, exciting experience for you
while you volunteer. Please remember we are NOT a 5 star hotel, and while we will do our very best to keep you
comfortable, happy, and taken care of - we hope you understand that we are a charity. We have had thousands of volunteers
come stay with us and have a lovely time, we want you to as well.

Respect
You will meet many other volunteers from different cultures and backgrounds, as well as many Cambodians who are very
different to you. Please be respectful and courteous, as all volunteers have to live and work together during their stay.
Organization
Please dont forget you are here to teach, please dont forget to fill in logbooks, prepare lessons, and stay organized. Your
teaching effort directly impacts the lives of the students and can make a huge difference so we want you to make the most of
this opportunity.
Courtesy and Safety tips
Be courteous to all the volunteers, you have to all live together and get along. Dont be racist, rude, loud, bossy, or in
any way annoying to your fellow volunteers. We are teaching international English so one type of English is NOT
better than the other.
Please do not leave anything on the table outside or in the communal areas overnight as it might get stolen. Anything
of value or large amounts of cash should always be kept on you or locked inside your bags. We are not responsible
for lost or stolen items.
All staff are just trying to earn a living and dont need any extra hassle. Please be very courteous to the drivers and
the house staff, they are upstanding human beings for devoting their time and effort to helping people.

Alcohol, Sex and Drugs

Part of teaching rural students is to provide better opportunities for impoverished students, teaching English helps stop the sex
and drug trade that is rampant through South East Asia and will hopefully help to give them a brighter future.
Keep a professional relationship only: arms length from the students you teach and from the teachers you work with. Flirting
or a hint of sexual activity will NOT be tolerated (between teachers or with the older students) while on school premises. Do
not cross this line or we must take police action. Student safety is paramount.
Some locals in the village near the school may try to offer you beer or wine during your break. Alcohol and drugs been taken
on site at the schools is not tolerated in any circumstance and any volunteer found doing so will face instant dismissal.

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Other Key Rules of the classroom to take note of:

Wear appropriate clothing. Don't wear anything scruffy or too revealing while teaching.
Females: no short shorts or revealing tank tops. Local standards are very modest and tidy.
Do not single out particular students - for example to give them money or special gifts. Our schools must try to operate fairly,
and a kind well-meaning gesture towards one student can have unintended consequences and prove hurtful to others.
Try not to point! In Cambodia, pointing western style, especially with your index finger, can be considered rude. Try
gesturing with the flat of your hand instead. Even ruder, pointing at somebody with your foot.
Working with children, you may be inclined to give them a pat of encouragement. A pat on the back or the shoulder is okay,
but a pat on the head is definitely not. In Cambodia, a pat on the head is seen as very demeaning.
You may encounter a few monks studying in your class. Treat them with respect, as you would the other students. Note that
females are not allowed to touch a monk.

General Information about Cambodia

Making Purchases
You will no doubt buy some things in Siem Reap, here are some tips:
- Its polite to hand money with both hands
- Bartering for about 50-60% the quoted price is fairly normal
- Remember that vendors are just trying to support their families so dont try and rip them off.
- There are around 4000 Riel to 1 US dollar, this does fluctuate slightly though.
Cultural Donts
- Dont hang underwear or shorts above head level
- Dont touch the head of an adult (or child)
- Dont put your feet on the table or point the heels (soles) of your feet at people
Cambodian Children
The children in rural Cambodia, including the students at CESHEO are quite tough and resilient, they are not coddled or
pampered so you will often see them fall over, and then simply get up and keep playing without crying or making a scene.
Cambodian children are very different to western children and it takes some getting used to. The children in Cambodia are
not used to being coddled so we recommend you dont do it.
Animals
Just about all animals in Cambodia are eaten, this is due to the poverty of the country and it is simply part of the culture.
There is a farm-like mentality toward dogs, cats, chickens and other animals and you may see or hear something that will
shock you as certain animals are prepared for dinner. This is true for most rural areas in South East Asia. In addition, the
nearby roosters, chickens, and dogs may keep you up at night so you may want to bring earplugs if youre a light sleeper.
Sexism
Cambodia is a male-dominated culture, the wife traditionally stays at home and cooks and cleans and is generally subservient
to a man. However the culture in Cambodia is much less sexist than many of those in the middle-east, and because Cambodia
is relaxed there are plenty of exceptions and many women work, learn, drive, etc. Yet, there is still a noteworthy difference
between Cambodian feminism and Western Feminism.
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Scams
Like most developing countries, Cambodia has plenty of scams that aim to take money from tourists, thanks to the
experienced volunteers at CESHEO you will usually be given a heads up on these scams and be made aware of them. Some
things to watch out for are:
-

Milk Money: A young girl will ask you for milk for her child, she will ask you to go into the store to buy baby
formula. Once you are gone she will exchange the product for money, the shop keeper is in on the scam as well.
Bike Baskets: If you have a basket on your bike or motorbike, dont store valuables in it or someone may drive past
and simply pluck it out of the basket and ride away.
Drugs: You may be offered drugs by locals around town, we recommend you dont buy these as they are illegal.

Because the economy is so heavily dependent on tourism you will find that 99.99% of all the Khmer people are very kind and
helpful. There are many land-mine victims, and other beggars who are genuinely down on their luck, and we encourage you
to give money to them if you please. Not everything is a scam, but its good to stay on your toes!
Visas
Upon arrival into Cambodia either by land or by air, a visa will be granted. Most countries can obtain the visa upon arrival
and generally you do not need to apply for the visa in advance. Again, be sure you have 2 passport pictures with you before
arriving in Cambodia.
The cost is $30 for a tourist visa or $35 for a business visa; both valid for 30 days. The main difference is a tourist visa can
only be extended once for an additional 30 days, whereas a business visa can be extended as many times as you want. If you
have a booking with us for more than 2 months and require a business visa, please let us know in advance and we will arrange
a letter of invitation to be sent to you from the local authority in Siem Reap to let officials know that youll be working for us.
If you stay over 30 days, you just pay an additional $5 for each additional day you stay.
You can extend your visa at the Thai Border crossing at Anlong Veng or at Green Cycle Travel Agent in Siem Reap, bring
your volunteer badge and a passport photo. The current prices are as follows:
One month Visa - $50
Three month Visa - $90
Six month Visa - $160
Warning - Visas at the Thai border (especially Poi Pet):
Several volunteers have experienced visa scams at this Thai border. There are several FAKE offices and border crossings that
look legitimate for visas, but they arent. Furthermore, the buses will try to take care of your visa for you do NOT ever get
your visa through a bus company. Be sure you locate the office/border that has government officials in uniform and if you
ever doubt their legitimacy, you can always ask to speak to the police. If theyre fake, theyll back off or tell you where to go.

Khmer Phrases
When you visit another country, its handy to know a few phrases, here are some Khmer phrases that will help you out.
English
Stop
Yes
No
Listen
Do you understand?
Cambodia English School of Higher Education (CESHEO)

Khmer Pronunciation
Chop
Female speaking to students - Jah
Male speaking to Students Baht
Ot te
Sa-dap
Yul ot?
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Are you finished?

Break Time
Repeat Together
One more
Stand Outside
Sit Down
Copy
Wait
Good
Go to Class
Clever/Smart
Very

Ruch Hai Noe?

Cheng Leng
Ta Tom
Muy Diet
Chow Kan Krow
An Guey Chos
Cham long tam
Sum Rung Keam
Laor
Cho-Rien
Chelat
Na for example Very Smart = Chelat Na

Volunteering Rules
Here is a summary of the rules so that you can get the most out of your stay. The rules are there for a reason so
please be mindful of them when you stay at the house.
Conditions of Stay
1. Your stay must be paid for in advance, unless agreed otherwise.
2. You must respect the host familys belongings and property.
3. You must respect the host family and not cause them any unnecessary bother or hindrance.
4. You must not leave valuables unattended. The family cannot be held responsible for theft or damage of belongings
left unattended in the communal areas or in the volunteer house.
5. You must help to conserve electricity where possible, by turning off lights, fans and power units that are not being
used.
6. The length of your stay and your board basis is subject to your booking and may not be extended or upgraded during
your stay. There are some situations where there are last minute cancellations and your stay can possibly be extended.
7. We have the right to remove or charge any guest who breaks the code of conduct.
8. No refunds can be given on any booking.

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A Closing Note
We have had over 1,000 volunteers come to CESHEO to help students in the last 4 years since it has opened. Some
volunteers choose to extend their stay from 1 month and then return for 6 months because they love it so much, and
most volunteers have stated that volunteering at CESHEO was a life changing adventure for them. We want you to
have the same life changing experience that most of our volunteers have, so please come with an open mind and an
attitude ready for adventure!
Some volunteers have become lifelong friends with each other while staying with us, and have often travelled
together after leaving CESHEO. With so many volunteers from different countries and backgrounds there are
always interesting stories to be told. So we encourage you to put down the smart-phone and play some cards,
board-games, chat, eat, and drink and most importantly have fun, you might just meet your new best friend, or hear
a remarkable story.
Cambodia can be very different to our home country, and there are plenty of luxuries you will have to go without,
but dont let this deter you. What you give up in luxuries will be repaid a thousand times with experiences, fun and
adventure, you will no doubt have many amazing stories to tell and you can wear your time at CESHEO as a badge
of honor when you go back to your home country, you will be the one with amazing stories to tell around your
family dinner table.
The students that attend CESHEO are poorer than you can imagine, and the Cambodian people have had a very
harsh recent history. Please remember that even though you might be on a backpackers budget, that what you
spend in a day is what some Cambodians earn in a month, keep this in mind as you travel around poorer countries
and feel lucky that you are from a wealthier nation.
You will no doubt have the time of your life at CESHEO just like countless volunteers before you. It all depends on
your attitude and state of mind. Stay positive, happy and engaged and you will have a wonderful adventure in
Cambodia. We look forward to hosting all volunteers and wish you a safe journey to Cambodia!
Warmest Regards,
The CESHEO Team,
Rady Rure and Family

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