Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter

Stimpson

Notes
Chapter 6: Motivating Workers

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Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter
Stimpson

Why People Work

Most people work because they need to earn money to buy food and basic
necessities for life. But some work
Advantages of an Organisational Chart
- Shows how everyone is linked together in the organisation.
- Everyone can see their position in the organisation. They can identify
who they are accountable to and who they have authority over.
- Shows the relationship between different departments of the
organisation.
- Everyone is in a department and this gives a sense of belonging.
Chain of Command and Span of Control
A chain of command refers to how many layers there are between the lowest
and highest layer of management. Span of Control refers to the number of
people a manager has to manage.

Advantages of a Short Chain of Command

- Communication is quicker and more accurate.
- Top managers are easier to reach.
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Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter
Stimpson

- Spans of control are wider, meaning each manager has more

subordinates to manage.
- There will be less direct control of each worker, making them feel more
trusted, and giving them more job satisfaction.

The Role of Management

Managers have many things to attend to, and there are several things a
manager has to juggle, such as:
- Planning. Managers have to set aims and targets for the future, for them
to work towards. These objectives will give the organisation a sense of
purpose.
- Organising. Managers must delegate work out to subordinates in the
organisations. The manager must organize his people and resources
carefully for maximum efficiency.
- Coordinating. Different departments must coordinate with each other in
order to have the same goal and must work together to achieve said
goals in the shortest time possible.
- Commanding. Managers have to make sure all workers and
subordinates are keeping to deadlines and performing on target.
- Controlling. Managers must measure and evaluate the work of all
individuals to make sure they are on target. Because of the nature of
this part, controlling is a duty that never really ends. It is the managers
job to find out why targets are not being met and then go remedy the
situation.
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Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter
Stimpson

Delegation
(Advantages for the manager)
- Managers cannot do every job themselves.
- Managers are less likely to make mistakes if they are not trying to do
everything at the same time.
- Giving workers work allows the manager to evaluate the worker.
(Advantages for the subordinate)
- Work becomes more interesting and rewarding.
- The employee feels more important and trusted.
- Giving them different types of work trains them to handle any task,
giving them further career opportunities.
Leadership
There are 3 main leadership styles currently in existence. They are:
- Autocratic Leadership
- Democratic Leadership
- Laissez-faire Leadership
Autocratic Leadership

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Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter
Stimpson

This is where the manager expects to be in charge of the business and to

have their orders followed. They keep themselves separate from the
employees, and make virtually all the decisions and keep information to
themselves, and tell employees only what they need to know.

Laissez-faire Leadership
French for leave-to-do, this leadership style makes the broad objectives of
the business known to employees, but they are left to make their own
decisions and do their own work.

Democratic Leadership
This will get employees involved in the decision-making process. Discussions
will be had before a conclusion is made and a decision reached.

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