Lease Center Agent Responsibility in Oracle Forms Version is used for the inquiry to

Resolution Business Flow.

1. Credit Application to Booking:
Modules involved: AP, FA, GL, Inventory, Contracts Core and Installed Base
A Third party Lease Price modeling software, SUPER TRUMP performs stream generation
and Lease Pricing
Credit Approval
Authoring a Contract
Vendor Payment
Asset Tracking
For some clients, Credit Application of the Lessee( Customer) is processed in a separate
system.
Approved contract is entered in OLM. Contract information is available different
subsystems. Most of the times, Contract has to be imported by drawing information from
those subsystems.
In a few cases, we may be entering a Contract from scratch
2. Invoice to Receipt:
Modules involved: AR, Collections, GL, Contracts for Service
Billing functionality identifies items to be passed onto lessee.
Billable items are as follows
Cost of the equipment multiple assets
Fees incurred like Customer Service Fee, Documentation Fee
Expenses like Insurance premium, Installation charges
Taxes like Sales Tax, VAT
Billing amounts may be generated automatically or manually
Lessee may have assets at multiple locations under same lease contract
Various Billing requirements like Usage Based Billing
Payments from Lessee Receipts to Lessor

Transfer of funds Lessee or Lessor may initiate

Mode of Payments: Direct Debits, Checks, Wire Transfers or Credit Cards
Notifications to Customers
Collections missing Payments, delinquent, litigations etc

3. Quote to Termination:
Modules involved: AR, FA, CRM Foundation, Workflow and GL
Alternatives when a Lease Contract expires
Manage a repurchase
Restructure a Contract
Terminate a Contract
OLM processes restructured contracts through Contract authoring and Booking
Request for a renewal or termination quote
Complete termination of Contract
Update Asset records
When termination quote for sale is accepted, assets are retired in Fixed Assets
4. Asset return to Disposal:
Modules involved: iStore, Marketing Online, Advanced Pricing, CRM Foundation
Asset returns
Remarketing
Asset evaluation process
Shipping instructions for returned Assets.
Returns may be accounted as scrap, or inventory to be remarketed
Remarketing manages disposition of Assets when a Lease expires.
Sale of Asset to a 3rd Party or internal remarketing efforts

5. Inquiry to Resolution:
Modules involved: CRM Foundation, Telesales, E Business Center
Customer Service representative tracks a customer inquiry through its resolution.
Communicate to appropriate authorities regarding tasks to be performed for resolving a
customer query

Define processes to manage specific requests such as:

Insurance quotes
Claims
Contract transfers
Equipment exchanges
Asset modifications
Lease Renewals
Components of CRM Foundation used in OLM
Resources
Sales Representatives
Remarketers
Assignment Groups
Interaction History
Fulfillment
Summary of the modules used in OLM:
Functional
Financials : GL, AP, AR and FA
Contracts: Contracts core, Contracts Service
CRM: CRM Foundation, Installed Base, Telesales, iStores, Marketing Online
Distribution: Inventory, Advanced Pricing
(Telesales Customer Service and Collections Functionality)
Technical
Workflow Processes Approvals and Notifications
XML gateway Integrates with Lease Price Modeling Software
Advanced Inbound and Outbound Customer Service, Call Center functionality, Universal
Workques, Fulfillment Server