1

Internship Report on

Meezan Bank Limited

March Bazaar
Sukkur

Submitted By: S. Ali Abbas Shah (Internee)

MBA 3rd Year (SALU Khairpur)

ACKNOWLEDGEMENT

Internship training for the students of and Business and Commerce is a

complimentary portion of the education, where students are put at various
organizations of their respective specialization; to see and apply their theoretical
knowledge what they have studied during their academic program at the institute.
Meezan Bank is one of those organizations where student can achieve his/her
academic and professional knowledge productively.
Inthepreparationofthisinternshipreport,Iacknowledgetheencouragementand
assistancegivenbyanumberofpeoplefromMeezanBankLimited. I found
every one very co-operative and helpful for providing me the
theoretical as well as practical knowledge about the function and
operation of the bank. IamheartilygratefultoSirAsgarAliBaloch(B.M),
KhairMuhammad(O.M),ShafqatMemon,FasialAbbasi,RiazMalik,Karamullah
Bahpar,SayedMuzamilShahRizviandalsootheremployeesfortheir
collaboration.
Thanksonceagaintoall

Contents
Serial No

Names

Page No

1. Abstract

2. History of banking

3. History of Islamic Banking

4. History of Meezan Bank Limited

14

5. Mission and Vision Statement

15

6. Shahriha Supervisory Board

16

7. Meezan Bank Segments

17

8. Products, Services and Competitors

18

9. Training Program
a. S.Q.C and Floor Timing Management

20
21

10.Clearing and Remittance Department

a. Types of Clearing

22
23

11.Account Opening Department

24

12.Cash Department

27

13.SWOT Analysis

28

14.Suggestion and Recommendation

30

15.Meezan Bank Branch Network

31

ABSTRACT

This report is specially meant for a student of Business Administration. It is

concerned to a brief study of the operations, functions, Products and Services of
Meezan Bank.
Meezan Bank is the largest Islamic Banking Network of Pakistan. Islamic banking
one of the fastest growing segments of the financial industry. Banks serving the
Islamic population must comply with several very specific principles of Islamic
law if they hope to retain existing customers and attract new ones. Banks must be
ready with specialized products and services and they must put programs in place
to train their personnel to support these products and services in order to exist in
this competitive marketplace.

This Report contains detail of MBL Management structure, Operations, products,

Services and Functions along with their features.

History of Banking
History of Banking in Pakistan starts from the partition of Indo-Pakistan sub
continent in August, 1947. At that time, the areas consisting Pakistan had 631
offices of 45 scheduled banks out of which 487 were located in West Pakistan and
114 in East Pakistan which was also served by 500 offices of small and nonscheduled banks. There were 19 branches of foreign banks in Pakistan but they had
a very limited role to play.
Just after the partition, the Indian bankers started immigrating and shifting the head
offices of their banks and capital to India. It caused a great set back to the banking
field in Pakistan, and resulted in decline in the number of offices in schedule bank
from 631 to 195 by 30th June, 1948. The West Pakistan the number fell from 487
to 81 in East Pakistan from 144 to 69 by 30th June, 1951. Among these Habib
Bank Ltd., with 25 offices and Australia Bank Ltd. with 19 offices were institutions
run by Muslims who shifted their head offices to Pakistan.
The technical and administrative difficulties of establishing a central bank just after
independence compelled Pakistan to enter into an agreement with the Reserve
Bank of India by which the bank was to perform the function of a central bank in
this area also up to 30th September, 1948. The Reserve Bank of India started
following wrong policies against the interest of Pakistan. The situation became so
grave that after the consultation of two governments the Reserve Bank of India was
asked to finish the agreement from 30th June instead of from 30th September,
1948. So the Government of Pakistan decided to establish the State Bank of
Pakistan as its central bank from 1st July, 1948. In the same year first Pakistani
notes in the denomination of Rs.5, 10, and 100 were issued and Indian currency
was withdrawn from circulation. After it the government was advised to a bank
which should serve as a agent of State Bank of Pakistan. On this suggestion
National Bank of Pakistan which was established in 1949 to finance jute trade in
East Pakistan to take over the agency functions from the Imperial Bank of India.
Furthermore banking companies control act 1949 was promulgated which
empowered the State Bank of Pakistan to control the operation of other banks. To
boost the economic development the State Bank of Pakistan encourage the
commercial banks and gave them schemes to advance in the agricultural and
industrial fields. In addition to this specialize financial. Institutions were set up to
meet the acute shortage of funds in these fields.
The State Bank of Pakistan's policy encouraged expansion in established banks,
establishment of new banks, and weeding out of unsound banks just to faster the
7

growth of banking system in the country. This policy not only established the
banking system by 1965 but increased its functional efficiency, scope of operations
and soundness to a great extent and the following banking structure emerged:
1.
2.
3.
4.
5.
6.

STATE BANK OF PAKISTAN (CENTRAL BANK)

COMMERCIAL BANKS.
SAVING BANKS
CO-OPERAT1VE BANKS
EXCHANGE LANES
SPECIALIZED FINANCIAL INSTITUTIONS

There are two types of the COMMERCIAL BANKS

1.
2.

Scheduled
Non-scheduled banks

According to the State Bank of Pakistan Act,1956 a bank having a paid up capital
and a reserve of rupees five lacs and fulfilling certain other requirements can be
scheduled with the State Bank of Pakistan. With the opening of the State Bank of
Pakistan and the keen interest which it took in the establishment of the sound
banking system in Pakistan despite the separation of the East Pakistan, commercial
banking made a tremendous progress which can be judged from the following
figures. Offices of the following 14 banks (scheduled) increased from 195 to 1948
to 3600 with 71 branches outside Pakistan in 1972, deposits from 88 Crores in
1948 to 1900 crores in 1972 and advances from 20 crores in 1948 to 1250 crores in
1972.

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.

National Bank of Pakistan

Habib Bank Ltd.
Habib Bank (Overseas) Ltd.
United Bank Ltd.
Muslim Commercial Bank Ltd.
Commerce Bank Ltd.
Australasia Bank Ltd.
Standard Bank Ltd.
Bank of Bahawalpur Ltd.
Premier Bank Ltd.
Pak Bank Ltd.
Sarhad Bank Ltd.
Lahore Commercial Bank Ltd.
Punjab Provincial Co-operative Bank Ltd.

On January 1, 1974 the Government of Pakistan nationalize all the Pakistani

scheduled banks including State Bank of Pakistan, industrial Bank of Pakistan,
Agricultural Development Bank of Pakistan through the bunk- nationalization act,
1974 to achieve the desired objectives. The weaker commercial banks were merged
with stronger ones and in all five major banking companies were formed.
1.
2.
3.
4.
5.

NATIONAL BANK OF PAKISTAN

HABIB BANK LIMITED
UNITED BANK LIMITED
MUSLIM COMMERCIAL BANK LIMITED
ALLIED BANK OF PAKISTAN

The Federal Government also set up a Pakistan Banking Council on March 21,
1974 to look after the organizational and operational matters including evaluation
and progress of the nationalized commercial banks. The State Bank was to provide
the overall policy guidelines to commercial banks.

History of Islamic Banking

In the early stages of 20th century, the Islamic banking was only limited to models
and modus operandi. The full-fledged system of Islamic banking was introduced
in 1960s by an Egyptian bank 'Myt Ghamr'. The earliest Islamic banks faced
serious challenges ranging from general suspicions about their viability to a
common mistrust about their intentions. Since then, the Islamic banks have been
steadily growing to a remarkable level at this stage. During the last decades,
financial instruments used by Islamic banks have developed significantly, both
on assets and liability sides. Many instruments have been developed to mobilize
financial surpluses. A number of Islamic banks have launched investment
instruments in the form of certificates with short-term maturities or have
established funds earmarked for certain investments. Accordingly, at present, there
are around 70 countries in which the Islamic financial institutions are operating in
full-fledged or in part. Recently six countries including Bahrain, Saudi Arabia,
Malaysia, Indonesia, Brunei and Sudan have signed a memorandum of
understanding (MOU) for establishment of the first International Islamic Financial
Market (IIFM) in co-operation of Islamic Development Bank (IDB). IIFM is
designed to provide a co-operative framework among around 200 Islamic banks
and financial institutions all over the world. A Liquidity Management Centre
(LMC) is also working in Bahrain which addresses the critical need for liquidity
management by Islamic banks in line with the Shariah principles.
The Islamic Financial Institutions (IFIs) can be divided into two broad categories:
1. Islamic commercial banks; and
2. Islamic investment institutions and international holding companies
Legendary names of Islamic finance are as follows:
Banks / Financial Institutes
Darul-Mal Al-Islami
Dallah Al-Baraka Group
Bahrain Islamic Investment Bank
Al-Rahji Banking and Investment
Corporation
Al-Meezan Bank

Countries
Switzerland
Saudi Arabia
Bahrain
Saudi Arabia
Pakistan
10

Faisal Islamic Bank

Jordan Islamic Bank
Islami Bank
Bank Islam Malaysia Berhad
Dubai Islamic Bank
Kuwait Finance House
Al-Baraka Islamic Investment Bank

Egypt
Jordan
Bangladesh
Malaysia
UAE
Kuwait
Pakistan

Islamic financial institutions are diverse and becoming increasingly innovative.

Value of their assets has reportedly exceeded $200 billion with a steady growth rate
of 10-15 percent per annum. They represent a small but dynamic market, no longer
confined to its original strongholds in the Middle East and South East Asia. In
USA, UK and a number of other European countries, various Islamic funds have
existed for a number of years. Some conventional financial institutions of
international standing have established Islamic banking subsidiaries and windows.
Many banks, both in the Muslim world and outside, are offering Islamic financial
products and take active part in capital market transactions. Liquid instruments are
emerging through Securitization by way of Islamic finance like equity/mutual
funds. There is also Dow Jones Islamic Market Index.
In Pakistan, the process of Islamic financing and banking started with the reforms
in specialized financial institutions like NIT, ICP and HBFC in conformity with the
Islamic principles. From 1st July, 1985 all the commercial banking operations
were made 'interest free'.

11

Establishment of Islamic Bank as per to the Requirements of State Bank of

Pakistan:
Recently, State Bank of Pakistan has allowed the formation of full-fledged Islamic
banks in the private sector. The existing scheduled commercial banks were also
authorized to open subsidiaries for Islamic banking operations. Such subsidiaries
shall be considered as the Islamic Banking Subsidiaries and shall have a separate
body of governance. It is a statutory requirement for the bank to appoint a Shariah
Adviser / Shariah Supervisory Committee consisting of Shariah scholars of repute
to advise the Islamic bank on matters pertaining to Shariah. Shariah Adviser /
Committee will be responsible to vet all agreements, and products offered by the
Islamic bank. The detailed criteria for setting up Islamic Banking Subsidiaries
have been issued by the State Bank, which are highlighted as below:
1. The proposed subsidiary shall be a Public Limited Company and shall
be listed on the Stock Exchange;
2. The banking subsidiary (Islamic) are required to conduct the banking
activities strictly in accordance with the Shariah principles;
3. To commence the business, the subsidiary shall have a minimum paid
up capital of Rs. 1 billion; and
4. At least 51% of the total paid up capital shall be subscribed by the
(parent) banking company, and a maximum of 49% of shares shall be
offered to public.

Islamic Banking Division: The bank shall be required to set up an Islamic

Banking Division (IBD) at the head office / country office in Pakistan. The bank is
also required to prepare a full detail of the organizational structure of the IBD and
submit to State Bank. The responsibilities of IBD are as follows:
(a) To manage and be responsible for the operations of Islamic
Banking Branch (IBB) including policy and procedural matters;
(b) To liaise with other departments in the bank and the Shariah Adviser
/ Committee to ensure smooth operations of IBB;

12

(c) To ensure that all funds pooled into the Islamic Banking Fund (IBF)
are channeled into Shariah complaint financing and investment
activities;
(d) To arrange training of staff on Islamic banking;
(e) To arrange for compilation and submission of such returns, as may
be required to be submitted to State Bank from time to time;
(f) To ensure that all directives and guidelines, particularly those
applicable to Islamic banking, issued by State Bank are strictly
complied with;
(g) To maintain the Statutory Cash Reserve and Liquidity Requirement
with State Bank as prescribed by State Bank from time to time; and
(h) Other roles and responsibilities as determined by the bank or State
Bank from time to time.
Islamic Banking Fund (IBF): The bank shall be required to maintain a minimum
fund of Rs. 50 million or 8% of risk weighted assets of IBB, whichever is higher.
The funds of Islamic Banking shall be funded by the head office or its country
office and controlled by the IBD for the operations of IBB.

Shariah Compliance: Obviously, the sole purpose of the Islamic bank is to

conduct banking strictly in accordance with the Shariah principles, as outlined in
Holy Quran and Sunnah. The bank is required to ensure the Shariah compliance
on all the agreements, and products and services offered and handled by the IBD
and / or IBB. The responsible authority for the Shariah compliance is the Shariah
Adviser / Committee consisting of Shariah scholars having sufficient related
knowledge, qualifications and experience. The Shariah adviser or Shariah
Supervisory Committee, appointed by the bank, shall advise the IBD on all of the
business matters pertaining to Shariah.
Islamic Financial Accounting Standard:
Recently the Institute of Chartered Accountants of Pakistan (ICAP) has issued the
first Islamic Financial Accounting Standard (IFAS) 1 -Murabaha. The purpose of
this Standard is to provide guidance for the transactions regarding Murabaha.
13

Murabaha is a particular kind of sale where seller expressly mentions the cost he
has incurred on the commodities to be sold and sells it to another person by adding
some profit or mark up thereon which is known to the buyer.
Thus, Murabaha is a cost plus transaction where the seller expressly mentions the
cost of a commodity sold and sells it to another person by adding mutually agreed
profit thereon which can be either in lump-sum or through an agreed ratio of profit
to be charged over the cost, thus resulting in an absolute price. According to IFAS
1, Murabaha should fulfill the following conditions:
(a) The thing or commodity is in existence;
(b) It is owned by the seller;
(c) The bank must have a good title to the commodity before it sells it
to its clients; and
(d) The commodity must come into the possession of the bank, whether
physically or constructive, in the sense that the commodity must be its
risk, though for a short period.
For a Murabaha transaction, the bank itself may purchase the commodity and keep
it in its possession. But, as soon as the client purchases the commodity from the
bank, the ownership, as well as the risk, passes to the client. According to this
Standard, for a valid Murabaha transaction, the financing must be in accordance
with Shariah principles.

14

History OF MEEZAN BANK Limited (MBL)

Meezan Bank Limited, a publicly listed company was incorporated on January 27,
1997 and started its operations as an investment Bank in August that year. In
January 2002 Meezan bank was granted as nations full-fledged commercial bank
licensee as a dedicated Islamic Bank, by The State Bank of Pakistan. Meezan Bank
is the first and largest Islamic Bank in Pakistan having a network of over 220 branches
in over 60 cities across Pakistan. Meezan Bank offers a complete range of Islamic
banking products and services, including free online banking for all Pak Rupee
account at all its branches. Meezan Bank today a noteworthy point along with the

evaluation of Islamic Banking in Pakistan. Meezan Bank is catering to an

increasingly astute and demanding financial consumer who is also becoming
keenly aware of Islamic Banking. Meezan Bank bears the critical responsibility of
leading the way forward in establishing dynamic and stabled Islamic Banking
System.
Meezan Bank offerings valuable products and services to its customers without any
violation of shariah principles.

15

MISSION & VISION STATEMENT OF MEEZAN

BANK
Vision

Establish Islamic banking as banking of first

choice to facilitate the implementation of an
equitable economic system, providing a strong
foundation for establishing a fair and just
society for mankind.

Mission

To be a premier Islamic bank, offering a onestop shop for innovative

value-added products and services to our
customers within the bounds of Shariah, while
optimizing the stakeholders value through an
organizational culture based on learning,
fairness, respect for individual enterprise and
performance.

Service Mission

To develop a committed service culture which

ensures the consistent delivery of our products
and services within the highest quality service
parameters, promoting Islamic values and
16

ensuring recognition and a quality banking

experience to our customers.

SHARIAH SUPERVISORY BOARD MEEZAN

BANK
The basic principle of Islamic banking follows the laws of Sharia, known as Fiqh
al-Muamalat (Islamic rules on transaction). The term Islamic banking is
synonymous with full-reserve banking and Sharia-compliant banking.
Members of the Shariah Supervisory Board of Meezan Bank are Internationallyrenowned scholars, serving on the boards of many Islamic banks operating in
different countries.

The members of the Board are:

Justice (Retd.) Muhammad Taqi Usmani (Chairman)

Dr. Abdul Sattar Abu Ghuddah
Sheikh Essam M. Ishaq
Dr. Muhammad Imran Ashraf Usmani (Shariah Advisor)

The Board of Directors of Meezan Bank:

H. E. Sheikh Ebrahim Bin Khalifa Al-Khalifa (Chairman)

Mr. Abdullateef A. Al-Asfour
Mr. Rana Ahmed Humayun
Mr. Mohammed Azzaroog Rajab
Mr. Ahmed Abdul Rahim Mohamed
Mr. Alaa A. Al-Sarawi
Mr. Mian Muhammad Younis
Mr. Mohammad Abdul Aleem
17

 Mr. Irfan Siddiqui (President & CEO)

Mr. Ariful Islam (Chief Operating Officer)

MEEZAN BANK SEGMENTS

Meezan Bank is managed by a team of professional bankers committed to the
cause of Islamic Banking. This single unifying factor unleashes the tremendous
power of a dedicated and motivated team committed to fulfilling the Vision and
Mission of this Bank.
The business segments of the Bank are:

Consumer Banking
Corporate Banking
Investment Banking
Commercial Banking (including Small and Medium Enterprises)
Treasury & Financial Institutions
Asset Management (managed through a subsidiary Al Meezan Investment
Management Ltd.)

Comment on organizational structure

The organizational structure of the Bank consists of top level management, middle
level management and lower level management. The top level management
comprises of president, executive vice president, and divisional heads. The middle
level management comprises of departmental heads, SVPs and VPs. The lower
level management comprises of AVPs, Managers, and Operation Managers. The
reporting system at horizontal level is much effective and successful. The reporting
system at vertical level i.e. from lower level management to middle level
management is also accurate, timely and complete. The middle level management

18

gives information to high level management at which decision are made, rules and
regulations are amended keeping in view the present scenario.

Products, Services and Competitors

Deposit products
Meezan Bank offer the largest range of Riba-free Deposit Accounts for Personal
Banking
Kafala Account
Rupee Current Account

Labbiak Saving Account

Rupee Saving Account

Dollar Saving Account

Euro Saving Account

Pound Saving Account

Meezan Bachat Account

Business plus Account

Term Certificates (Riba- free Term Deposit Certificate)

Meezan bank provides a complete range of short term and long term deposit
certificate with the flexibility of monthly, quarterly, semi-annual and annual returns

Certificate of Islamic Investment (CII)

19

Meezan Amdan Certificate (MAC)

Monthly Mudarabah Certificate (MMC)

Dollar Mudarabah Certificate (DMC)

Consumer Finance
Consumer finance provides for construct a home, purchase a car, etc:
Easy Home
Car Ijarah
Laptop Ease

Electronic Banking
Electronic Banking provides non-stop banking convenience, twenty four hours a
day, seven days a week.
Visa Debit Card
Internet Banking
ATM Network
Meezan Quick pay
SMS Alerts
24/7 Call Center

Services
Meezan Bank is dedicate in its efforts to provide a quality banking experience to
our customer via a range of unique Banking Services
Labbaik Travel Aasaan
Online Banking
8 to 8 Banking
Ladies Banking
20

 Home Remittance
Western union Money Transfer

Competitors
The major direct competitors of Meezan Bank Limited are Bank Islami, Dubai
Islamic Bank Pakistan Ltd, Al-Barka Islamic Bank. The other indirect competitors
are Bank Al-Falah Limited, Bank Al Habib Limited, Askari Bank Limited, United
Bank Limited, Allied Bank Limited, Soneri Bank Limited, Faisal Bank Limited.

Training program
With the name of Almighty Allah, I started my internship with Meezan Bank
Limited on 16 June, 2014 which continued till 11 August, 2014. On first day, the
Branch Manager called me in his office and asked some questions about my
studies and Banking. He told me some basic rules and regulations about banking
operation, Islamic Shariah Polices and introduced me with other staff members of
the Bank and I worked on Customer Service FTM, SQC, Clearing & Remittance
and Account Opening departments

Service Quality Department

In this department, I learnt a lot about floor time management and quality
assurance affairs in branch.

Floor Time Management

While standing near the main gate we ensure that customers coming into MBL are
properly looked after. We also create a sense of ownership of service quality and
also develop a service mindset and ultimately a quality service culture at MBL.
Furthermore, we manage the sale and service area of the branch to provide
21

maximum opportunities to our clients as well as provide a sense of comfort and

personal attention.

Responsibilities of Floor Time Management

We maintain and file daily working sheet of Floor Time Management and record
customers complaints in the CRM. We monitor daily log of TAT sheet and put up
it to Branch Manager. Complaint handling and its follow up is made on daily basis.
Modifications and improvements are suggested in the system and process. Try to
make coordination between branch and Head Office regarding service quality.
Lead Floor Manager is assigned duty first of all.

Responsibilities of Lead Floor Manager/ Floor Manager

Lead Floor Manager welcomes all the customers and introduces himself with a
smiling face and checks branch cleanliness and pleasant atmosphere in the branch.
He also checks availability customers stationary at proper places as well as
maintain the notice and assist in SQ. Individual customers are provided
comprehensive services. He moves around the banking hall and cash counters area
to ensure that every customer is looked after properly.

22

Clearing and Remittance Department

Clearing:
After learning in Service Quality Department, I worked in Clearing Department. I
learnt their about Clearing of different cheques and remittance handling. I was told
there the main objects of clearing.
I received all the clearing cheques and made a schedule of these cheques after
making entries in outward and inward clearing registers and sent the same to main
branch where at all the cheques were sent to NIFT (National Institutional
Facilitation Technology)

NIFT:
NIFT stand for National Institutional Facilitation Technologies. Clearing House of
SBP has shifted a part of its work to private institution named NIFT. NIFT collets
Cheques, Demand Draft, Pay Order, Travelers Cheques, etc. from all branches of
different Banks within city through its carriers and send them to the branches on
which these are drawn for clearing. NIFT prepares a sheet for each branch and

23

send it to each branch as well as to State Bank of Pakistan where accounts of

Banks are settled.

Types of Clearing
Outward Clearing
When cheques of other Banks are deposited in our bank, after clearing these
cheques through NIFT by the other Banks on which these are drawn. Accounts of
the customers are credited.

Inward Clearing
When cheques of our bank are deposited in other Banks and these cheques are sent
to us for verification, we debit the of our client after verification their account

Remittance
Remittance department transfer the funds from one bank to another bank and one
place to another place. In this department collection takes place. MBL makes
payment of only open cheques at the counter and prohibits the payment of crossed
24

cheques. MBL transfer money from one place to another place by way of payment
order, demand draft, inward collection, outward collection.

Account Opening Department

Account Opening Procedure
Account Opening Form
This department relates to open new accounts Customers approach to Bank and an
Account Opening is given to him for completing and signing the same. After
completed account opening form in all respect and checked by the bank officer and
properly signed by the customer which is also verified by the Operation Manager.
Specimen Signature Card are gotten signed form the customer and after verifying
the information written theyre in, Customers are given account number and all
these informations are saved in the system.

Completion of the Form

After completed account opening form in all respect and checked by the bank
officer and properly signed by the customer which is also verified by the Operation
Manager

Specimen Signature Card (SSC)

25

Specimen Signature Card are gotten signed form the customer and after verifying
the information written theyre in, Customers are given account number and all
these informations are saved in the system.

Signature Difference Form

The signature of the client is taken on a signature difference form if his signature
differs from the CNIC.

Address Change Form

If the address is differed from CNIC then client will fill this form.

Computerized Inputting
There are three things under the computerized inputting.

Customer Information (CIF)

Here we will generate a customers Id

Account Number
After completion of all formalities, final approval for opening of
account is taken from the Branch Manager and an account number is allotted to the
customer and all the informations are recorded in the computer. Account number
is written on the cheque book requisition. After completion of all procedures, the
bank prepares a letter and sends it to the client at his postal address to pay gratitude
to the customer.

Customer Due diligence (CDD)

Here we observe the customers strength to do daily transaction in a
bank

Cheque Book Issuance

Cheque Book requisition for first cheque book is send to Head Office, Karachi for
issuance the same. The cheque consists of 25 leaves and no charges are deducted
from the account the account of client.

26

Procedure for ATM/PIN Issuance

Meezan Bank limited provides the ATM facility to its Customers and they can
withdraw their amount at any time through ATM. For issuance of ATM, customer
has to sign an ATM form and Bank office make an entry in the system and within
15 days bank receives ATM card from Head Office which is given to the customer.
For issuance of PIN and activation of ATM customer has to call the help line (111331-331). After verification of customer, a PIN number is issue to him and his card
is activated

Procedure of Stop Payment

For stopping the payment, we take sign of the customer on stop payment form
where in account number with date and amount of cheque is written. Customers
also mention the reason of stop payment then we mark that cheque as stop
payment.

Procedure for Closing of an account

Whenever a customer wants to close the account, he fills up an account closing
form and signs theyre in, account balance should be zero, approval is taken from
the Branch Manager Specimen card is taken back and is attached with the form and
account is closed.

27

Cash Department
T h e c a s h d e p a r t m e n t i s t h e m o s t i m p o r t a n t d e p a r t m e n t o f the
bank. It receives cash from customers and then deposits i t i n t o t h e
a c c o u n t s o f t h e c u s t o m e r s a n d m a i n t a i n e d t h e i r balances. In cash
departments following books are maintained.
o Scroll book
o Paying book
o Cash balance book

SCROLL BOOK
When cash is received at the customer it is recorded in the scroll book.

PAYING CASH BOOK

The cashier makes entry in the paying cashbook when cash is paid.

CASH BALANCE BOOK

The consolidated figure of receipt and payment of cash is
entered in cash balance book.

28

SWOT Analysis
Strengths:
Effective HR Policies
ATM Machine in Branches.
One Counter Operation.
Islamic Banking.
Loyalty of Employees.
24/7 Online Banking.
Internet banking facility.
Excellent Environment.
Efficient and Qualified Management.
Fewer Competitors as Islamic Banking.

29

 A large range of Islamic Investment Schemes.

Islamic Leasing System.
No hidden charges.

Rates are remarkably low as compared to other banks

Weakness:
Lack of awareness of the people.
Only two Branches in Sukkur
Less Advertisement

Opportunities:

Big market to be captured

Introduction of innovational products
Open new branches in Sukkur and other small areas
Opportunities for provision of Islamic finance facilities such as Musharka,
Estasnaa, Ijara for commercial customers

Threats:
Islamic banks are increasing.
Traditional commercial banks are also introducing the Islamic Banking
Facility.

30

SUGGESTION & RECOMMENDATIONS

Expanding their business by establishing new branches in those
areas which are near to the business area.
MBL has option to increase its customer ratio through efficient marketing
system
The bank must hire the efficient specialized marketing personnel
MBL must take a part in heavy advertisement as the people become aware of
Islamic banking system
Bank should provide on the job Training (OJT) to their employees
Bank should develop healthy relation with customer

31

 MBL should give more compensation, incentives, benefits to their

employees for their hardworking and performance to improve more and
more in future because it leads to improvement of overall banks
performance

Meezan Bank Limited Branch Network

Southern Region

Central Region

Northern Region

Arifwala

Abbottabad

Bhawalpur

Attock

Hyderbabad
Karachi

Burewala

Dara Ismail Khan

Mirpurkhas

Chiniot

Dina

Daska

Gujar khan

Dara Ghazi Khan

Islamabad

Faislabad

Jehlum

Gojra

Kohat

Gujrawala

Manserah

Gujraat

Mardaan

Hub ( Lasbela)

NawabShah
Queeta
Sakrand
Sukkur
Tando Adam
Tando Allah Yar
Hafizabad, Mian Chnnu Muzaffrabaad
32

Jhang, Mandi
Bhahudden
Kasur, LalaMusa

Nowshera

Khanpur, Multan

Rawalpindi

Khushab, RahimYar
khan
Lahore, Sadikabbad,

Sawat

Peshawar

33