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This document can be used to help you prepare for your PR&D end of year review and help facilitate the conversation with your
Team Manager.
1. Development Plan
Use the below table to capture your goals, actions you will do to support your goals and examples of how you're keeping track of
reaching your goal(s).
Goals
List your goals below
To be able to progress
competency to Commercial
Employee Actions
Examples
List what you said you would
Write down any examples you may have in working towards or
do to work towards your goal(s)
completing your goal(s)
Ask team manager for
Work on commercial consents under supervision
commercial consents
Check/request for possible trainings required for commercial
jobs such as Accessibility, Barrier, Fire etc.
Liase with commercial team
managers for
mentors/supervisors
Working on to become
chartered
Continue to process
Residential jobs
Attend trainings
Complete PR&D
Undertake yearly competency
assessment
2. Organisation Objectives
Look at your agreed objectives and use the table below to note down examples of how you are working towards meeting the
objective.
Key Objectives
Write down the specific objectives you
PR&D Employee Preparation Document
Examples
Write down examples you have that relate to the objective
HR Version: 1.0
Senior only
Assist with the improvement of processing
efficiencies for yourself and those people
that you have been delegated some
responsibility for.
Finance
BCO Level
Accurately recording work completed on
individual jobs and achieving 70% of
available productive time chargeable to
clients
Senior Level
Accurately recording work completed on
PR&D Employee Preparation Document
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CPD
Maintain continued professional
development; Use form B-622 and save
monthly into TRIM folder
Plan actions.
When dealing with owners, I make sure that I explain things clearly to
them. When it comes to important points that I need to relay clearly, I
keep it simple and leave nothing to doubt.
I use positive language in order to a good perception about me and the
company. For instance, when a follow-up on a consent is asked, I don't
just say it is Nth in my list and will endeavour to process it within the
statutory period. I recognise the importance of tone so I make it more
personal and focus on when/how the customer will get their resolution.
So I also commit to send emails to them when I am starting and finishing
the process. When I send my RFI's I communicate it to owners as well
so they are likewise informed.
Remembering that customers are people too, and knowing that putting in
the extra effort will come back to me ten-fold is my driving motivation to
never "cheat" customers with lazy service.
Focus On Results
OWN IT
Whenever an information is not readily available, whether in a preFocuses efforts on delivering
Being results-driven, application meeting nor phone discussions, I specify what needs to be
agreed objectives within the team outcome-focused,
followed up on and when I will get back to them. I always make sure that
PR&D Employee Preparation Document
HR Version: 1.0
and individually
- Takes personal responsibility for
making things happen
- Delivers on agreed objectives
- Applies influencing and
persuasion skills to achieve
results and is willing to change
approach and take others ideas
into consideration
- Identifies barriers to goal
achievement and develops
strategies to overcome them
taking personal
responsibility.
I get back to them in the timeframe I have promised even if there is not a
resolution yet.
I am very keen to new perspectives, attitudes, and behaviours and takes steps
to evaluate and improve performance. Attending the Pivotal Skills for Staff is a
very helpful training for me in this area. I have learned different behaviour
patterns, understand why people behave in such a different way and
contextualize them in the work and customer environment to maximize benefits
and create solutions for difficult challenges.
Problem Solving
Takes action and responsibility
- Takes the initiative in looking for
solutions
- Breaks problems down into
manageable parts
- Makes rational, realistic and
sound decisions based on
consideration of all the facts and
alternatives available
- Anticipates potential problems
in and develops appropriate
DO THE RIGHT
THING
Emotionally
Showing empathy
and consideration to
customers.
Technically
Collaborates with
relevant specialists
to arrive at the right
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