CRM Solutions: Maximize

Business Value

Clear-cut strategies to help maximize models—including our unique onsite- We offer:

your business value and tools that enable offshore model—provide customers with

it–that’s the kind of CRM we are talking the flexibility to optimally utilize their End-to-end CRM implementation

about at i-flex. resources and successfully meet business services

imperatives while reducing costs. Our mature and cost-effective on-site/off-

The Customer Relationship Management Our trained and experienced CRM shore model, covers business requirements
Center of Excellence (CRM CoE) at i-flex consultants, supported by our strong like design and configuration, integration

leverages on its thorough understanding focus on quality and project management, with transaction systems and data

of the banking and financial services ensure successful and timely solution warehouses, computer–telephony

industry. Our core strength is our

Clear-cut strategies to help maximize your business value
unmatched expertise. The CRM CoE

provides a complete range of CRM

and tools that enable it— that’s the kind of CRM we are
services–including consulting–and full
talking about at i-flex
life-cycle implementations. We have a delivery. Based on our impeccable track integration (CTI), data migration

team of high-caliber professionals with record of CRM implementations, we have and consolidation, user training, and

over 400 person-years of experience in developed a methodology for quick and implementation support.

implementing CRM solutions across the successful CRM implementations.

globe, and we are consulting partners Advisory Services

with leading CRM vendors. Our Center

Service offering We provide CRM strategies, readiness

and benchmarking, product evaluation

of Excellence also has extensive

experience in providing 24x7offshore/on- and fitment, call center consulting, user

The i-flex CRM-CoE is the culmination of
site helpdesks and production support adoption and tracking, usability analysis,
domain expertise and technology skills.
for customers. Our project execution and performance monitoring.
Migration and upgrade services
We analyze your application and
determine the right strategy for you–re-
engineering or migration. We also assess
your existing technology infrastructure,
plan, and determine a suitable upgrade
before implementing a solution.
Enterprise reporting and analytics
Our CoE helps you plan and implement
your reporting and BI strategy cost-
effectively.
24 X 7 global helpdesk and production
support services
We have proven, well-defined and mature
processes in place for global helpdesk and
production support with onsite, offshore
and remote models.
Advantage
i-flex CRM CoE
Vertical focus
We are one of the very few IT solution
providers focused on the banking and
financial services industry. This focus
gives us an in-depth understanding of
your business processes and customer
relationship requirements.
CRM competency
We have the required expertise in CRM
program management, call center
consultancy, configuration planning, and
customization, implementation and support
of CRM solutions for the financial
services industry worldwide. Leading
banks across the globe have utilized our
expertise and have a successful CRM
solution in place today.
Collaborative approach
We are pro-active with the customer
project team and work cohesively.
This practice has ensured optimum
productivity, minimizing delays and time
loss.
Quality driven
Our SEI-CMM level 5 processes ensure
that we deliver quality solutions. Our
internal review process at each step of the
implementation lifecycle ensures that we
deliver as promised.
In addition to our range of services,
we also provide customers an end-to-
end solution integrated with customer
touch-points, core banking and business
intelligence systems, facilitating an
integrated process from front to back
office, thus enabling a powerful and
reliable CRM tool.
Customers
Our CRM solutions have transformed
high-profile organizations across America,
Europe, Middle-East, Africa and Asia-
Pacific into highly customer-centric
businesses. These include:
• Customized CRM sales system fully
integrated with core banking and data-
warehousing systems, implemented in
17 countries for a large multinational
bank.
• CRM implementation for a leading
stock exchange in the USA.
• Sales Force Automation system,
including a wireless solution, for a
leading leasing organization in the
USA.
• CRM implementation for a leading
equity research and investment
banking organization in Atlanta.
• CRM consultancy for a consumer
banking organization in Latin America.
• CRM integration services–that involved
integrating the CRM front-end with
a core banking system–for a leading
commercial bank in Japan.
• CRM implementation for a leading
bank in Mauritius.
• CRM solutions involving real time
integration with several transaction
processing systems for all retail
businesses of a leading financial
institution in India.
i-flex solutions operating from 11 development centers,

servicing 495 customers in 105 countries

across the world. Continuing to drive

quality and focused technology solutions

- that’s i-flex today. The company has a for the banking and financial services
i-flex solutions is a world leader in
strong global reach with sales, marketing industry, i-flex has underlined its position
providing IT solutions to the financial
and support presence covering 20 as global leader in the market.
services industry. 3300 employees,
overseas locations and four subsidiaries

i-flex solutions limited, i-flex Park, C/o Embassy Business Park, C.V Raman Nagar, Bangalore-560093, India

Contact our marketing offices

New York New Jersey Minneapolis Boston Miami
Tel: +1-646-619 5300 Tel: +1-646-619 5320 Tel: +1-952-942 6297 Tel: +1-617-854 7451 Tel: +1-646-619 5401
Fax: +1-212-430 1918 Fax: +1-732-548 6030 Fax: +1-952-942 6451 Fax: +1-617-549 9304 Fax: +1-786-275 8681

London Amsterdam Frankfurt Dubai Singapore

Tel: +44-207-531 4400 Tel: +31-20-575 4200 Tel: +49-69-3085 5901 Tel: +971-4-391 1890 Tel: +65-6238 1900
Fax: +44-207-531 4401 Fax: +31-20-575 4201 Fax: +49-69-3085 5104 Fax: +971-4-390 4876 Fax: +65-6238 1282

Tokyo Mumbai Bangalore

Tel: +81-3-5521 1166 Tel: +91-22-2839 1909 Tel: +91-80-5759 7000
Fax: +81-3-5521 1167 Fax: +91-22-2836 3140 Fax: +91-80-2534 5090

Come visit us at www.iflexsolutions.com e-mail: marketing@iflexsolutions.com October, 2004

COPYRIGHT (C) 2005 i-flex solutions

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