KHADIJA

ALNUAIMI
Curriculum Vitae

PROFESSIONAL:
BANK CUSTOMER SERVICE REPRESENTATIVE AND
TELLER SPECIALIST

EMAIL ID:
k.a.82@hotmail.com
CONTACT:
(+971)-50 6630094 (+971)-50 9938807
QR CODE:

KHADIJA ALNUAIMI

Bank Customer Service Representative and Teller Specialist

Alain, UAE
Email: k.a.82@hotmail.com
Mobile: (+971)-50 6630094 (+971)-50 9938807
Nationality: Emirates, YOB: 1982

CAREER OBJECTIVE
Position utilizing solid background in banking, teller functions,
office
supervision,
operations
control,
personnel
administration, and customer service.

CAREER SUMMARY
High
experienced,
focused
Bank
Customer
Service
Representative and Teller Specialist, Professional, regional
and branch representative, with over 7 years of diverse
experience within the UAE Market. Experienced in monitoring
and controlling banking operations, cash operations management,
teller functions, bank policies, and accounts management.
Possessing advanced interpersonal and client relationship skills.
Employ highest levels of customer service and quality control to
daily management practices, to ensure client satisfaction and
generate repeat business. Committed to achieving outstanding
results. Strong financial control & reporting skills and rigorously
ensuring that all statutory and corporate obligations are met.
Strong rapport with personnel, customers, and associates based
on knowledge, professionalism, and integrity.

Core Competence

Teller Functions
Banking Operations
Customer Communications
Data Entry
Records Management
Client Needs Assessments
Document Production
Accurate Calculations
Customer Retention
Back & Front Office
Operations

PROFESSIONAL EXPERIENCE

Dubai Islamic Bank, UAE

2012

to Present

Teller Specialist
Commercial Bank of Dubai, UAE
2011 to 2012

Customer Service Representative

Al Ain Hospital

2008 to

2012

Customer Service Representative

DOMAIN SKILLS

Handle transactions and answer customer queries.

Decipher customer needs and offer the best solution based on proper company
policies.
Effectively communicate ideas, suggestions and answers.
Refer customers to people who specialize with the type of problem or query they
present.

Assisting the center for all operations related work.

Address customer problems and complaints to achieve satisfactory resolutions,
referring issues beyond the role limit to appropriate points of reference.
Make appropriate customer referrals to other units to facilitate retention and continued
relationship.
Knowledge of all functions of a teller and cash management operations at the branch.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit
slips.
Examine checks for endorsements and to verify other information such as dates, bank
names, identification of the persons receiving payments and the legality of the
documents.
Enter customers' transactions into computers in order to record transactions and issue
receipts.

EDUCATION

General Secondary School Certification

2003
Mariam Bant Omran Secondary School, UAE
CERTIFICATION

UAE National Development Program

2011
Emirates Institute for Banking and Financial Studies
Special Accomplishments Patient Services
2009
Al Ain Hospital, Medical University of Vienna
Negotiating for Results Negotiating for Results
2013
Certification of Participation Operations & Control for Teller
2013
Certification of Participation Audit for Teller
2013
Certification of Training Interpersonal Skills
2013
Dubai Islamic Bank
ICDL Certification
2008
ICDL GCC Foundation
SPECIAL SKILLS

Computer and IT Skills:

Microsoft Office (Word, Excel PowerPoint)
Windows (7, Vista, XP)
Internet Research

Typing Skills Arabic (80 wpm), English (50 wpm)

Languages:
English Fluent
Arabic Native

Strength:
Self-motivation and honesty
Decisive and forward thinking, with strong vision and strategic capability
Ability to network and liaise with clients at every level
Excellent communication skills both written and verbal
Motivational and credible with highly effective interpersonal skills
Withstand the pressures of work and the various ongoing development of relevant
Good ability in dealing with the public.
Respect the directives of managers, adhere to the objectives and policies of the organizers

REFERENCES

Available upon request