Capability Statement

Australia July 2013

right solutions | right partner

Core Values
Our Core Values are simple and we incorporate these in our daily
operations, never forgetting the foundations of our success:
Honesty and Integrity

Doing it Better

Exceeding Client Expectations

Celebrating Success

Belief in our Ability

Safety as a Priority.

Hard Work and Continuous

Improvement

2|

ALS Life Sciences Food

Introduction
ALS Food is one of the key business streams
within ALS, focussed on delivering high
quality Food testing services and further
enhancing our proud reputation within the
Food and Beverage industries.
We are committed to providing a responsive and flexible
analytical service to meet our customers needs, with the aim
of exceeding their expectations and establishing productive,
long-term relationships.
Our Australian Food Laboratory operations employ more than
120 professional and support staff. People and knowledge
are key priorities for the group, internal development
programmes are run to foster both technical and business
skills. ALS Food is part of the Life Sciences Division with
an ever expanding global presence including operations in
Australia, Asia, North and South America, Europe and the
United Kingdom sharing world best practice and emerging
analytical capabilities.

Contents
4 Company Overview
5 Laboratory Facilities
5 Melbourne
5 Sydney
6 Comprehensive Range of Services
6 Quality
7 Service Approach and Value Adds
7 Standard Offering
7 WebtrieveTM

Australia Capability Statement July 2013

|3

Company
Overview
Australian Laboratory Services (ALS)
commenced operations in Brisbane as
Australian Laboratory Services Pty Ltd
in 1974 as a privately owned company
providing analytical services for the oil
shale and mineral exploration industries.
Australian Laboratory Services (ALS) provides a broad range
of sophisticated, state-of-the-art services to four main
market segments, with a total of 13 unique service offerings:
Minerals Geochemistry | Metallurgy | Mine Site | Inspection
Life Sciences Environmental | Food | Pharmaceutical
Animal Health | Electronics.
Energy Coal | Oil & Gas
Industrial Asset Care | Tribology.

4|

ALS Life Sciences Food

ALS has demonstrated over 30 years of strong business

performance with global revenues exceeding $1.5 billion.
ALS continues to remain at the forefront of the testing
services industry, building an enviable reputation as the
provider of choice on a global scale.
Processing more than 20 million samples per year, our
13,000 staff operate from over 350 locations in 55 countries.
We have laboratories strategically located around the world,
operating in Australia, Asia, North America, South America,
Europe, the Middle East and Africa; and are one of the
largest analytical laboratory groups in the world.

40

years in operation

13k

staff

300+

Laboratory
Facilities
The ALS Food Division has recently opened
two new facilities in Melbourne and Sydney.

Melbourne
22 Dalmore Drive, Scoresby VIC 3179
NATA: 1247 (sites: 1240, 16438)

locations

Sydney
10/2-8 South Street, Rydalmere NSW 2116
NATA: 1247 (sites: 2040, 18963)

50+
countries

The new laboratories reflect the latest design and lay-out to

provide for efficient sample processing, space for growth and
diversification, and an improved testing environment. These
factors will provide our customers with a better quality and
faster turnaround service, as well as facilitating major projects
or new testing requirements.
The Melbourne Facility houses our Food Chemistry Centre of
Excellence and we are committed to being Australias number
one Food Chemistry provider.

Australia Capability Statement July 2013

|5

Comprehensive
Range of Services
Food Chemistry testing
services include
Full Nutritional Information
Panels including Dietary Fibre
Fatty Acid Profiles including
Omega profiles
Sugar Profiles
Minerals and Trace Elements
Pesticide Residue Analysis

Equipment
available includes
Full Range of Allergen Analysis
Mycotoxins
Preservatives
Vitamins
Meat Content.

Food Microbiology
testing services include
Pathogens
Salmonella AS and VIDAS
Listeria AS and VIDAS
E. coli AS and TEMPO
Campylobacter
Clostridia
On site Hygiene Surveys
Potable and Process Water Testing
Cooling Tower Waters
Commercial Sterility
Shelf Life Trials.

ALS is a leading one

stop shop for Food
analysis in Australia.

VIDAS for Faster Listeria

and Salmonella Results
TEMPO for Faster TVC,
E.coli/Coliforms, Yeast/
Mould Count,
Enterobacteriaceae
and Staph aureus.

Equipment
available includes
Typical Enumerations
Total Viable Count As and TEMPO
Coliforms and E.coli AS and TEMPO
Pseudomonas
Bacillus cereus
Staphylococcus aureus
Clostridium perfringens
Enterbacteriaceae
Yeast and Moulds AS and TEMPO

VIDAS for Faster Listeria

and Salmonella Results
TEMPO for Faster TVC,
E.coli/Coliforms, Yeast/
Mould Count,
Enterobacteriaceae
and Staph aureus.

Quality
ALS is committed to consistently providing quality data
and service to satisfy the requirements of each client.
ALS methodologies are developed and performed in
accordance with appropriate regulatory requirements.
Quality, reliability and consistency are at the centre of everything that we do.
Customers can have confidence in the integrity of test results as we are inspected
by regulatory bodies and welcome customers to visit and/or audit us. In addition,
we have our own internal, independent quality department which undertakes a
programme of self-inspection.

6|

ALS Life Sciences Food

Laboratories are NATA

accredited to ISO 17025.
New equipment is fully
validated and documented.
 udits are conducted
A
regularly by customers.
ALS Food achieves premium
service levels through continued
investment in quality systems to
guarantee on-going compliance.

Service Approach
and Value Adds
Our growth has been built on long-term relationships. Our clients are accustomed to
receiving high quality data, technical support and open communication. This approach
includes project and client managers, skilled and qualified client services teams, access
to technical experts and a management team committed to service delivery.

Standard Offering
Our clients have access to a number of value-add services
including:

Results reported electronically in a secure PDF format

Leading tailored electronic data delivery formats (EDD)
Full Chain of Custody Protocols including receipt
acknowledgement (SRN)
Expert technical advice and support on scientific issues
Laboratory inspections and tours
Technical newsletters (FoodMail)
WebtrieveTM (see below)

WebtrieveTM
WebtrieveTM is a secure internet based system that allows
direct access to data. Features include:

Compatible with desktop and mobile devices

Real-time access to analytical results as they
are authorised
ALS analysis history in one place
Remote downloading of analytical reports
Tools for data management, including data
exporting to Excel
Rapid retrieval of reports, results, invoices etc.
Multiple users and access control

FoodMail and
Technical Bulletins
These publications are designed to communicate technical
developments and act as an educational resource.
Regulatory, analysis, new technologies and key industry
information are routinely featured.

Food Mail

April 2013

New Facilities
The ALS Food Division has recently opened two new facilities in Melbourne
and Sydney.
The new laboratories reflect the latest design and lay-out to provide for
efficient sample processing, space for growth and diversification, and an
improved testing environment. These factors will provide our customers
with a better quality and faster turnaround service, as well as facilitate
major projects or new testing requirements.

Food Mail

April 2013

New Facilities
The ALS Food Division has recently opened two new facilities in Melbourne
and Sydney.

Victorian
laboratory
in
Melbourne is our new Centre of
Excellence for Food Chemistry in
Australia. The laboratory can
provide
both
routine
and
specialist testing services.

Come Visit Us

Customer Service

We would welcome our clients to

come and visit our new facilities
and meet the team.

ALS values your feedback as part

of our commitment to continually
improve and understand what you,
our valued clients, need from the
laboratory.

If you would like to arrange a visit

please contact our Client Service
or Business Managers.

Ross Smith
Business Manager VIC

Our team have a quick survey link

on their email signatures, please
take the time to fill in the survey
as we take your responses
seriously.

How was your customer experience?

Click here to send your feedback.

Yours Faithfully,

Scott Colbourne
Business Manager NSW

Ross Smith
Business Manager
Victoria

Come Visit Us

Customer Service

We would welcome our clients to

come and visit our new facilities
and meet the team.

ALS values your feedback as part

of our commitment to continually
improve and understand what you,
our valued clients, need from the
laboratory.

If you would like to arrange a visit

please contact our Client Service
or Business Managers.

Victorian
laboratory
in
Melbourne is our new Centre of
Excellence for Food Chemistry in
Australia. The laboratory can
provide
both
routine
and
specialist testing services.

Melissa Payne
Client Service Manager NSW
T: 02 8832 7500

Along with our experienced and accredited team of Microbiologists and

Chemists, ALS Food can offer you the highest standards of customer
service and after sales support, to provide a solution to your testing
program requirements. Our dedicated Client Service team look forward to
helping with your next analytical request.

Food Chemistry Centre

of Excellence

Food Chemistry Centre

of Excellence

The

Penny Sooaemalelagi
Client Service Manager VIC
T: 03 8756 8111

The new laboratories reflect the latest design and lay-out to provide for
efficient sample processing, space for growth and diversification, and an
improved testing environment. These factors will provide our customers
with a better quality and faster turnaround service, as well as facilitate
major projects or new testing requirements.

The

Along with our experienced and accredited team of Microbiologists and

Chemists, ALS Food can offer you the highest standards of customer
service and after sales support, to provide a solution to your testing
program requirements. Our dedicated Client Service team look forward to
helping with your next analytical request.

Scott Colbourne
Business Manager
New South Wales

RIGHT SOLUTIONS | RIGHT PARTNER

Australia Capability Statement July 2013

Penny Sooaemalelagi
Client Service Manager VIC
T: 03 8756 8111

Melissa Payne
Client Service Manager NSW
T: 02 8832 7500

Our team have a quick survey link

on their email signatures, please
take the time to fill in the survey
as we take your responses
seriously.

How was your customer experience?

Click here to send your feedback.

|7

Melbourne

Sydney

ALS Food Scoresby

ALS Food Rydalmere

22 Dalmore Drive
Scoresby VIC 3179
T +61 3 8756 8111

Unit 10, 2-8 South Street

Rydalmere NSW 2116
T +61 2 8832 7500

Key Contacts
Alex Hill

Key Contacts
Scott Colbourne

Marina Palumbo

Tina Papadopoulos

Penny Sooaemalelagi

Melissa Payne

General Manager Australia

T +61 3 8756 8111
M +61 425 768 731
Alex.Hill@alsglobal.com
Sales and Marketing Manager
T +61 3 8756 8111
M +61 403 058 030
Marina.Palumbo@alsglobal.com
Client Services Manager
T +61 3 8756 8111
Penny.Sooaemalelagi@alsglobal.com

Business Manager
T +61 2 8832 7500
M +61 409 629 216
Scott.Colbourne@alsglobal.com
Sales and Marketing Manager
T +61 2 8832 7500
M +61 448 466 004
Tina.Papadopoulos@alsglobal.com
Client Services Manager
T +61 3 8832 7500
M +61 402 343 781
Melissa.Payne@alsglobal.com

right solutions | right partner

www.alsglobal.com