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TWITTER ADS"
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www.antoniocalero.com
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Copyright Antonio Calero, 2014. All Rights Reserved.!
This eBook is in no way authorized by, endorsed by, or affiliated with Twitter
or its subsidiaries. All references to Twitter and other trademark properties are
used in accordance with the Fair Use Doctrine and are not meant to imply
that this book is a Twitter product for advertising or other commercial
purposes.!
DISCLAIMER: Twitter may change the structure and layout of its platform
without previous notice, and thus some of the content of this book may not be
applicable at the time this eBook is being read. The author cannot be held
responsible for content that is not available on Twitter or has changed in
appearance or structure, nor for the results achieved by users in their
advertising campaigns after reading this book, which is intended to be only a
reference manual.!
This eBook has been written and formatted to be used electronically. Please
consider the environment before printing it.!
For more information on this or other Social Media related topics, visit
my website at www.antoniocalero.com
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INTRODUCTION
There is no denying that Social Media is an important part of any marketing
strategy. Every day, companies from all over the world find new ways of
achieving their business goals with the help of their Social Media activities.!
The use of advertising as part of these activities can provide quicker and
better results than if using organic content. Furthermore, advertising
campaigns on Social Media are also a valuable source of insights that could
help in the development of new products and services.!
Most companies restrict themselves to Facebook as their choice of Social
Media for advertisement. However, Twitter also offers an excellent advertising
platform that includes most of the options available on Facebook, with a much
easier interface and in most cases at better rates.!
This eBook is a How to guide for those who are willing to break out of the
norm and try Twitter Ads by make it part of their Social Media Marketing
activities. If you are one of them, you have landed at the right place.!
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WARNING"
Contains an important advice that you shouldnt ignore, as
it could affect the outcome of your campaign.!
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IDEAS"
Some suggestions to make your Twitter advertising
campaigns even more effective.!
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FACEBOOK"
Many are already familiar with Facebook advertising
products. These boxes compare a Twitter product with its
Facebook equivalent.
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TABLE OF CONTENTS
INTRODUCTION"............................................................................................3"
TABLE OF CONTENTS".................................................................................5"
WHY TWITTER ADS?"....................................................................................8"
Benefits!..........................................................................................................8!
Limitations!....................................................................................................16!
Applications!..................................................................................................18!
CHAPTER 2"..................................................................................................24"
ACCOUNT SETTINGS".................................................................................24"
Billing History!...............................................................................................24!
Payment Methods!........................................................................................25!
Setup Credit Card Payment!.........................................................................26!
Pay Amount Due!..........................................................................................27!
Account Settings!..........................................................................................28!
Edit Access to Account!.................................................................................29!
Switch Accounts!...........................................................................................31!
CHAPTER 3"..................................................................................................33"
CREATING A CAMPAIGN"............................................................................33"
Types of Campaigns!....................................................................................34!
General Settings!..........................................................................................38!
Primary Targeting!.........................................................................................39!
Audience Location!........................................................................................50!
Placement!....................................................................................................50!
Excluding Audiences!....................................................................................51!
Platforms!......................................................................................................52!
Restrictions!..................................................................................................54!
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Tweets / Creative!.........................................................................................55!
Budget!..........................................................................................................57!
CHAPTER 4"..................................................................................................60"
TYPES OF CREATIVES"...............................................................................60"
Tweets!..........................................................................................................60!
Cards!............................................................................................................63!
CHAPTER 5"..................................................................................................70"
TAILORED AUDIENCES"..............................................................................70"
Website Visitors!...........................................................................................70!
Lists!..............................................................................................................75!
CHAPTER 6"..................................................................................................80"
TWEET ACTIVITY"........................................................................................80"
Tweet Activity!...............................................................................................81!
Followers!......................................................................................................84!
Twitter Cards!................................................................................................86!
CHAPTER 7"..................................................................................................91"
CAMPAIGN ANALYTICS".............................................................................91"
Dashboard Description!.................................................................................91!
Detailed Reports!..........................................................................................96!
Audience Segments!.....................................................................................99!
Interactive Chart!.........................................................................................101!
Detailed Information!...................................................................................102!
CONCLUSION"............................................................................................105
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OVERVIEW
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CHAPTER 1
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Benefits"
Twitter Ads includes many features available in other online advertising
platforms, as well as additional ones that are exclusive. The combination of
both provides a list of interesting benefits.!
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in the keywords you are selecting. In this case those interests would be the
name of that Page.!
For example, you could choose Social Media Examiner as an interest. Most
of the users that like Social Media Examiners Facebook page will obviously
be considered as your target audience. However this may also include users
who do NOT follow Social Media Examiner:!
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Target by keywords"
Using a keyword targeting you can reach users who have recently used those
terms on their tweets or have interacted with tweets containing those words.!
Twitter uses a similar approach to Google AdWords, where it is possible to
choose between the following keyword variances:!
Phrase: Maintains the exact order and spelling of the selected words"
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No text limit on images"
Facebook has a very strict policy for images used on ads, which cannot
include more than 20% of text. This could be a bit of a hassle in some cases
where you would like to include a clear message, your brand logo or call to
actions as part of that image.!
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!
Twitter does not have this limitation, and your images can include as much
text as you need, as you can see in the following example.!
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Target people engaging with TV shows"
Many TV shows use Twitter as a way to generate further engagement with
their audiences. They ask viewers for their opinion on debates, voting in
reality shows, polls, ideas, and many other applications.!
If you know your target audience is very likely to follow a particular TV show,
you could use Twitter to target those users. Facebook does not offer this type
of targeting, and the closest would be using the name of that TV show as an
interest of your target audience which as Ive explained before, may not be
very accurate. !
Extra content"
Many criticize Twitters restriction of 140 characters and use it as an excuse
to focus only on other platforms to run their advertising campaigns. However
this assumption is not 100% accurate, and although its true that the text
associated to an ad is limited, the use of Twitter Cards as an ad allows
including extra content beyond those 140 characters.!
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This content could be extra text, an additional visual content, further links to
your website, call to action buttons, etc.!
At the moment, Twitter offers the following types of cards:!
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App Card: A Card with details about an app for mobiles, including a
link for a direct download!
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Besides these there are two additional cards designed specifically for
advertising purposes (we will explain them in detail in Chapter 4):!
Using any of these Twitter Cards as your ad is a great way to get attention
from users, making your message more evident in their feeds.!
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Seamless lead generation"
One of the best applications of Twitter Cards is that it generates leads directly
on Twitter, without requiring users to stop their Social Media experience by
visiting your website, filling a form, etc.!
Behavioral analysis has demonstrated that the longer a process takes or
the more steps it involves the lower the user engagement. In fact, on each
additional step there will always be users who drop off the process.!
Using a Lead Generation Card in your ad allows you to collect names and
email addresses directly on Twitter, without requiring those users to go
through additional steps on other websites (as it happens on Google
AdWords or Facebook Ads), and thus maximizing the conversion rate of your
campaign. !
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Dedicated Account Manager"
When users run their first advertising campaign and regardless of the
amount spent Twitter assigns an Account Manager who offers free coaching
and advice on how to improve that campaign.!
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This is something that surprises most users; many think this offer is an
automated email response and simply ignore it. But trust me: its a genuine
offer and if you reply back they will contact you within a few hours.!
I have spent thousands of dollars on other platforms and nobody has
considered my account to be big enough for their time. However this has
been totally different with Twitter, where I have always felt the company
valued me as a customer.!
But guess what? Here I am writing about Twitter and spending more money
on them and perhaps, bringing them new customers that have read this
eBook. Clearly thats good Customer Service from them and a win-win
outcome for everyone.!
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Limitations"
Nothing is perfect, and neither is Twitter. Although the benefits of using Twitter
to run advertising campaigns are numerous, there are also a few elements
that could still be improved. It is important to be aware of them before
creating any advertising campaign.!
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Country availability"
One of the main issues of Twitter Ads at the moment is their availability only to
the following countries:!
Australia!
Canada!
Ireland!
UK!
USA!
South Africa!
Spain!
France!
Israel!
Argentina!
Colombia!
Ecuador!
Guatemala!
Mexico!
Peru!
Belgium!
Italy!
Luxembourg!
Netherlands!
Chile
Living in a global economy, where the whole world could be your target
audience, this is certainly an important limitation.!
Good news is that Twitter is spending a lot of time and money in improving
their advertising platform, which is being rolled out gradually into other
countries. If your country is not in the list, it may become available in the next
few months.!
Reduced audience"
Although Twitter is still the third largest Social Media network1, its 255 million
active monthly users are still far behind the 1.28 billion from Facebook or
Google+ 540 million. This, in conjunction with the market availability
1 Source: Digital Insights; Social Media 2014 Statistics an interactive Infographic youve been
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explained before, puts some limitations to Twitter as an effective advertising
platform, especially for companies operating in a global scenario.!
However, this should not be such a problem if your business operates mainly
in any of the major markets listed in the previous section.!
Product limitation"
Some of the most interesting products offered by Twitter are available only for
large accounts, with monthly advertising budgets in excess of $5,000. That is
the case of Promoted Trends or TV Show Ad targeting.!
However, even though these products are quite unique and offer interesting
advertising possibilities, the reality is they dont make much sense for small
campaigns.!
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Applications"
Being aware of the platform advantages and limitations, Twitter Ads is a
terrific platform that provides unlimited solutions to suit any companys
advertising needs. The following are just some ideas.!
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Increase your reach"
Many people complain that Facebook limits organic content only to some
Page followers, however this is something that happens in all Social Media
platforms, regardless of the algorithm they use. For example, on Twitter you
may post something important at a time where some of your followers are not
connected.!
However, Twitter Ads allow you to keep your content active for a longer period
and reach many more of your followers, or expand it out of your network in
the attempt to contact new users.!
Generate leads"
As explained previously, Twitter Lead Generation Cards allow you to collect
names and email addresses in one single step. Users do not need to stop
their browsing activity by going into a different website with landing page
containing a form. This simpler process will likely increase the number of
entries.!
A Lead Generation Card will look similar to the next image.!
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Sell products and services"
You could use images or videos in your tweets to show your products,
however you could achieve a much better result using Twitter Product Cards.!
These Cards showcase a small image of your product or service, a brief
description and allows you to highlight two other key features of your choice.
You could think of it as a predefined template to sell products on Twitter.!
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Pay only for new followers"
Although having more followers than your competitors should not be one of
your business goals, it is obvious that the more followers you have the higher
the potential reach of your organic content.!
Twitter allows you to create campaigns with this specific goal where you will
be charged only for each new follower.!
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Install and run apps"
If you have developed an app for a mobile phone, you could use Twitter to
directly target users accessing the platform from their smartphones and
redirect them to download your app form the app store, or even launch it if
they have it installed already.!
You could target users based on the operating system they use (iOS, Android,
Windows, Blackberry), software version, type of device (i.e.: iPad, iPod,
iPhone) and even based on their internet connection (Wi-Fi or other), which
is a great wait to ensure the downloading process of large apps is not
interrupted.!
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Market research"
Twitter Ads includes a robust reporting dashboard that can also be used as a
market research tool. For example, you could learn of the following:!
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Etc.!
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CHAPTER 2
ACCOUNT SETTINGS
The first time you access Twitter Ads you need to configure your advertising
account, including your payment methods and eventually give access to
additional users that may create or edit campaigns on your behalf. This
process is quite simple and needs to be done only once unless you require
updating your settings.!
From the menu bar located on the top of the screen, click on the Account
button located on the left of your profile pic; a drop down menu will be
displayed including several options.!
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Billing History"
This area allows you to review all your payments whether they are
completed or still outstanding. From this window you can also view and
download all your invoices, as well as a full payment report in CSV format.!
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Payment Methods"
This option includes the list of all your registered credit cards to pay for your
advertising campaigns. You can add new cards, remove existing ones, or
switch between different cards.!
The first time you access this area you will be required to provide at least one
credit card. The expiring date of the active credit card must be later than the
end date of any advertising campaign that uses that card as a payment
method.!
Add new payment method: Click on the blue button located on the
right area. A new window will be displayed where you need to input
the data from your card as well as invoicing address."
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Delete card: If you want to remove a specific card from the system,
select the card from the list and click on the Delete this card button
from the bottom. Note that you need to have at least one credit card
registered with Twitter."
Change card: Select the card you want to start using and click on the
Switch to this card button located at the bottom of the screen.!
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Setup Credit Card Payment"
This option allows you to create new payment methods. Its functionality is
exactly the same as clicking on the Add new payment method described in
the previous section.!
Remember, Twitter only accepts payments with Visa, MasterCard, American
Express and Discovery credit cards.!
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Pay Amount Due"
Use this option if you have outstanding invoices or need to adjust any
payment. This could happen if, for example, your credit card gets canceled or
blocked by your bank in the middle of a campaign.!
Remember Twitter will not allow you to do any further advertising until all
payments are cleared.!
Selecting this menu will take you to the Billing History window that we have
described previously.!
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!
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Account Settings"
Although this option is not located on the top of the menu, it is the first step
you need to take when configuring your account. Clicking on it will open a
window where you need to configure the following fields:!
Name: This is the name you want to use to identify your account
NOT your campaigns. Select something easy to remember, like your
own name or your companys.!
Contact email address: Used for Twitter to get in contact you and
send you billing information and other important updates.!
Industry: You can also indicate your companys sector, which may
help Twitter in developing a better product as well as providing
recommendations based on your industry. !
Once you have completed all these fields, just click on the Save Account
Settings button located at the bottom of the Page. This will take you to the
previous screen showing the main dashboard of the ad platform.!
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!
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Edit Access to Account"
Finally, this menu allows users to give other users access to their advertising
accounts NOT to the main Twitter account. Thus, an authorized user can
manage ads, but cannot post new content on behalf of the main account.!
This option is very useful for agencies and consultants running advertising
accounts for clients, as they dont need to use their own credit card to pay for
their clients ads. With this setting, the client could simply allow the agency or
consultant to run their ads. Credit card details are not disclosed, so the
privacy of the account owner is safe.!
To give access to a new user, simply click on the Add more users button,
and browse for a user with their Twitter id thus: preceded with the @
symbol.!
Once you have located a new user, you must assign a level of access to your
account.!
Account Administrator: Has full access to the account, and can add
or remove new users!
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!
Furthermore, in the first two options you can also decide if you want to allow
that user to create tweets for advertising (remember: additional users do not
have access to your main account and thus cannot post tweets)!
To edit or delete an existing user, from the main window simply select that
users name and then click on the Edit selected users or Remove selected
users buttons located at the bottom of the screen.!
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Switch Accounts"
This option is available only if you have been given access to another
advertising account as explained on the previous section Edit Access to
Account. Selecting this will show a new window where you will be required to
choose which account do you want to work with.!
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CAMPAIGNS
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CHAPTER 3
CREATING A CAMPAIGN
Creating a new campaign on Twitter is really a simple task: all settings are
configured on the same page; required missing settings are accessible via a
shortcut located at the top of the page; and a summary box displays the
potential campaign reach based on its settings, which helps understanding if
the targeting and budget configuration is correct or not.!
On the contrary to what happens on Facebook or Google AdWords, Twitter
Ads work on a two level structure.!
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Campaigns"
This is where most of the settings are configured, including:!
Type of campaign!
Campaign name!
Running period!
Targeting!
Campaigns could include one or more ads: all ads contained in one campaign
are affected by the settings of that campaign.!
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Ads"
At this level you should configure all the creatives that will be displayed to
users. Some settings are:!
Types of Campaigns"
Once your advertising account has been configured, you are ready to create
your first campaign. To do this you need to be in the main dashboard
displayed after selecting Campaigns from the top menu, and then Tweets
and Accounts!
On this screen, you need to click on the Create new campaign blue button
located on the top right area. This will display a drop-down menu where you
can choose between three types of campaigns.!
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!
Promoted Tweets"
This type of campaign is aimed at increasing your reach by showing your
content to users who may not have received it. It is good to drive traffic to a
landing page as well as generating virality in the form of favorites, retweets
and comments.!
You will be charged every time someone engages and interacts with your
tweet, but not on impressions.!
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App Installs or Engagement"
This campaign allows you to get users to download an app from iTunes or
Google Play app stores, as well as launch an app they have already installed
on their mobile devices.!
You pay only for the first time a user clicks on the tweet and either:!
Its important to remember that this is not a CPA model but a CPC, so you will
need to pay even if they do not download the app.!
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Website Clicks or Conversions"
The purpose of this campaign is to drive traffic to a website, where eventually
you could also track conversions. It is not necessary to have installed
conversion tracking for this type of campaign, however it would be a much
better strategy even if your only metric is visits to the landing page.!
You could run any type of tweet in this campaign; however you would get
much better results if you use a Website Card, where the whole tweet will be
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a clickable area and you can include a larger image to get higher
engagement.!
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Leads on Twitter"
This campaign is ideal to generate leads directly on Twitter with the two-step
process we described on Chapter 1. In fact, this campaign works only with
the use of a Lead Generation Card.!
Well see how to create these cards in Chapter 4.!
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!
General Settings"
Once you have chosen the type of campaign you want to run, the first step is
to name your campaign and configure the running period.!
Name"
Create a name to identify your campaign. Virtually there is no limit in the
number of characters you can use in this field, so try creating a name that will
help you identify your campaign in the future. There is no need to specify the
type of campaign (Promoted Tweet or Promoted Account) as the reporting
tool gives you the option to split between these.!
!
Below this field you will find information about the type of campaign you are
creating. You can change it by clicking on the SWITCH link.!
Running Period"
As the name suggests, its the period when you want your campaign to run.
There are two options:!
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Customize start and end dates: You can also select the day and
time when you want your campaign to start mandatory and finish
(optional)."
In the image below, a campaign will start running on 27th July 2014 at 1:03
AM Los Angeles time, but it will run continuously from that moment or until
the budget allocated to the campaign is exhausted.!
"
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Primary Targeting"
This is the most important part of the configuration process of your campaign,
as it will set who sees your ads. A bad targeting could be a total waste of your
money, while an accurate one could provide a high ROI and help you achieve
your business goals.!
Depending on your campaign type, youll have the following general targeting
options:!
!
!
!
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!
Promoted Tweet
Promoted
Account
Keywords
Interests &
Followers
Television
Tailored
Audiences
!
Keywords"
With this option, the ads on your campaign will be shown to users who have: !
For each keyword you choose you can select a type of matching.!
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Exact Match: Very similar to Phrase match, only you will be targeting
users who have used those terms when searching for content, not as
part of their tweets. In these case, the keywords should be contained
in the symbols [ ]!
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!
When typing your desired keywords, Twitter will let you choose between four
of these modifiers as shown in the next image. However you can also include
the modifiers manually by typing the correct symbol when writing your
keyword. If you are unsure about the effect of each modifier, simply hover
with your mouse on one of the options, and Twitter will display a help window
explaining what each option does.!
!
You can also import multiple keywords from another document in one single
action by clicking on the Import multiple keywords button.!
Once you have selected a matching keyword or phrase, Twitter will give you
an estimate of the global amount of tweets including that keyword using a
blue bubble, as shown in the image below.!
!
This feature is very useful to understand the effectiveness of the keywords
you are selecting. A low volume of tweets for a particular keyword could make
your campaign less effective if the term is very generic, however this is not
always a bad idea as some keywords could have a low volume of tweets and
still be very effective (e.g.: your company name). Low volume keywords will
likely be cheaper, as there will be less advertisers bidding for them.!
Twitter also recommends additional keywords that are related with the ones
you have used. To see the list of recommended keywords click on the
Expand your reach option located below the list of keywords.!
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!
When you do this, Twitter will open a new window containing the list of
keywords related with the ones you have selected as shown in the image
below.!
!
!
!
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!
As explained previously note how Twitter also includes
hashtags, topics and even usernames as keyword
suggestions. Keep this in mind when designing your
campaign.
!
You can select single keywords or all of them in one single click. Each
keyword is preceded by the blue bubble indicating the global volume of
tweets associated with each keyword. Also note how Twitter suggests
usernames and hashtags as keywords, which is something you should
consider to maximize the reach of your campaigns.!
Finally you can also tune your keyword targeting by matching your keywords
with trending topics, and/or excluding users that have used those keywords in
tweets with negative sentiment.!
!
Interests and Followers"
With this option your ad will be displayed to users following the accounts you
select, simply type their Twitter username thus, preceded by the @ symbol.
You can also import a list of usernames from another document by clicking on
the Import multiple @usernames button. You do not need to be a follower of
the accounts you are selecting.!
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!
For each username, Twitter will give you an estimate of the reach your
campaign may get. This is not necessarily the sum of all the followers from
each account, as one user may be following more than one of those
accounts.
I.e.: two accounts having 10,000 followers each may not
necessarily provide an audience size of 20,000!
!
!
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!
!
As it happens with keywords, Twitter also recommends other accounts similar
to the ones you are selecting.!
!
Finally, you can decide if you want to include your followers in your target
audience (dont do it if you are running a Promoted Account campaign) and if
you want Twitter to find users similar to your followers, which is very similar to
what in Facebook is called a Lookalike Audience.!
Additionally you can also include interests to expand the reach of your
message. However you need to consider using this in combination with
Followers targeting works in an OR logic - not an AND; which means you
would be targeting users who either follow any of the accounts you selected,
OR any of those interests but not both simultaneously.!
Interest targeting is very generic and broad, and for this reason includes only
a limited number of categories that have been identified by Twitter as the
most popular and mentioned by users.!
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!
Television"
Television targeting allows you to show your ad to users who engage in TV
shows that use Twitter as a way to engage with their audiences. This is
becoming very popular in reality shows, competitions, talk shows, news and
even on some commercials.!
The first thing you need to do is selecting the market where the TV show is
aired. This is not the market where your ads will be shown although it
makes sense if both were the same. At the moment Twitter offers this option
only in the following markets:!
Argentina!
Canada!
Chile!
Colombia!
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Ecuador!
France!
Ireland!
Italy!
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Mexico!
Netherlands!
Peru!
UK!
USA!
USA Spanish shows!
Spain!
After selecting the market, you need to select the TV show you would like to
target. Note that you could actually target a TV show from a different market
(e.g.: you could choose USA as your market, but target Masterchef UK), so
make sure you are selecting the right show and market.!
Similar to keyword targeting, you can select one or more shows and Twitter
will provide information of the amount of users engaged with those shows in
the form of blue bubbles of different size.!
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!
Tailored Audiences"
This is probably the most effective type of advertising, as your ad will be
displayed to users who have already expressed an interest in your brand in
the following ways: !
Lists: You will be targeting users who have given you their e-mail
address, like newsletter subscribers, online shop customers, etc!
!
To work with Tailored audience, you need to have a list of users already
imported or created as an audience into your account. We will see how to do
this on Chapter 5.!
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!
Audience Location"
After choosing and configuring the type of primary targeting, you need to
select the location of your target audience.!
In some cases you could refine your location targeting to state, province or
postcode.!
!
Placement"
If you are running a Promoted Tweet campaign, an App Installs campaign,
or an App Engagement campaign, you can also decide if you want your ads
displayed in Users timelines, in Search results, or in both.!
!
Keep in mind these options vary depending on the primary method of
targeting you are running. The following table shows a summary of the
placement options based on each targeting method.!
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!
Users Timelines
Search Results
Keywords
Interests &
Followers
Television
!
Excluding Audiences"
Twitter allows limiting your targeting by excluding specific groups from your
campaign. This option requires you to have a tailored audience containing
the group you would like to be excluded from your campaign.!
Selecting this option is very simple, however it is not possible to exclude two
or more different audiences at this moment. So make sure you select the best
option for your campaign needs.!
!
!
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!
Some of the applications of this option could be the following:!
!
Platforms"
It is also possible to target only specific devices, which is an interesting option
for the App Installs and Engagement campaigns. With this option your goal
will likely drive traffic to a specific app store or app. I.e.: if your app is only
available for iPhones, then it is convenient to exclude Android, Window and
Blackberry devices from your targeting.!
"
!
On iOS and Android devices, you can even target specific devices and even
the version of the operating system they are running. For example, the next
image is for devices running Apples iOS:!
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!
Finally, you can also decide to target users who are connected to the internet
using Wi-Fi connections only. !
!
!
!
!
!
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!
This is very interesting if, for example, the goal of your
campaign is to make users watch a long video or download
an app big in size, which may not work well in non Wi-Fi
connections. Remember that if a user clicks on your ad but
doesnt convert (e.g.: due to a slow internet connection) you
will still pay for that click.
Restrictions"
The last steps of the campaign targeting allows you to further refine your
target audience based on the following:!
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!
!
Tweets / Creative"
Depending on the type of campaign you have selected, this option could be
located right after the Campaign General Settings, or after configuring the
targeting. Either way, at some stage you will need to create or select the
tweets that will be used as an ad on your campaign. You can choose between
two options.!
Select Tweet"
In this case you can select a previous tweet or list of tweets to be promoted
as part of your campaign. To select the tweets, you need to locate and select
them from a list that looks like the following image.!
!
If you get too excited selecting tweets and forget which ones you have
decided to promote, you can review them by clicking in the Currently
Promoted tab located on the top of that area.!
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!
Compose New Tweet"
Alternatively, you can also create and promote a new tweet clicking on the
Compose a new Tweet area. !
!
There are a few interesting options that you could do in this area:!
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!
!
Budget"
Last step involves configuring your campaign budget. When doing this you
need to remember Twitter as most online platforms works on an auction
model. This means you need to specify a maximum bid on your campaign,
and the visibility of your ad will depend on many factors, but mainly:!
Daily maximum"
This field is required, and will configure the maximum amount of money you
are willing to spend each day of your campaign. !
!
Furthermore, you can also decide the pacing at which your ads will be
displayed, and make your campaign run evenly throughout the day (good for
campaigns running in several countries) or if you prefer an accelerated
delivery, in which case Twitter will try to push your campaign as quick as
possible.!
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!
Maximum amount per action/engagement"
Finally you need to decide the maximum amount you are willing to spend per
action based on the type of campaign. Actions are considered:!
If your bid is too low, your ad may not win many auctions
and thus may not reach many users from your target
audience. Until you are familiar with the platform and
understand the average costs based on your targeting, it is
better to be more generous with your bids.
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!
!
Total budget"
This is optional, but will allow you to set a maximum amount of money to
spend on your campaign. Once you reach that limit, the campaign will stop
running even if the end date has not arrived yet.!
!
!
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!
CHAPTER 4
TYPES OF CREATIVES
From the Twitter ad platform you can also create content or browse from
existing one. This is especially interesting if you want to create tweets that are
not planning to post immediately, or that should be used only as an ad thus
not distributed organically among all your followers. You can also create
Twitter Cards in from this menu.!
To access the Creative menu, click on Creatives from the top bar, and then
select the type of content you want to manage: Tweets or Cards.!
Tweets"
The dashboard under the Tweets option gives you access to all your
published tweets although accessing really old ones could be a difficult
task. However the interesting part of this option is, you can decide to add a
tweet to a running or scheduled campaign by clicking on the Add Tweet to
Campaigns link located on the bottom right corner of each tweet.!
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!
You can also locate tweets used in a campaign or being scheduled using the
filtering options located on the top of this dashboard.!
!
It is also possible to create new tweets from this window. Simply click on the
Compose Tweet blue button located on the top-right corner, and a new
window will open.!
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!
In this window you have three tabs that will allow you to configure the
delivery, promotion and scheduling of the tweet you are creating.!
Promotion: Use this option to assign the new tweet into any of the
accounts you have created.!
!
!
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!
The main purpose of this menu is creating tweets that will
be used only for advertising purposes. However, you can
always decide to show those new tweets organically in your
followers news feed. This option does not allow targeting
though.
"
Cards"
This is one of the most interesting options of Twitter Ads, as it gives you the
ability to create highly engaging cards that will help you with any of the
following goals:!
Generate leads!
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!
To create a new card, simply select the Lead Generation option from the top
menu and then click on the Create Lead Generation Card blue button on the
top-right corner.!
A new window will open where you need to configure the following fields:!
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You can upload a larger image and then resize or crop the
content to be displayed. However Twitter does not allow
uploading smaller images.
Card details (Fallback) URL: This is the URL where your users will
be taken after they submit their lead.!
Lastly, before creating the card you need to agree to Twitter terms of use by
selecting a checkbox located at the bottom of this page. Once you have done
this, simply click on Create Card and your Lead Generation card will be
ready to be used.!
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!
Note that this process simply creates a card, but does not promote it. If you
want to use a card as an ad you will need to assign it to an advertising
campaign. To do so, from the Creative Card dashboard click on the pen icon
that appears when you hover your mouse on the card you want to use, as
shown in the next image.!
!
This will open the Create Tweet pop-up window we described before, only
your card will already be selected. You just need to assign in to a campaign
using the Promotion tab.!
Website Card"
These cards are designed to drive traffic to your website. They include the
following elements:!
Image: With a size of 800 x 320 pixels, this larger image can provide
better engagement and grab users attention more easily.!
Website URL: The destination page where you want to take the
users when they click on your ad.!
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Call to Action: You cannot leave this option empty, and should
choose between one of the following:!
Read more!
Shop now!
View now!
Visit now!
Book now!
!
Once completed, a Website Card will look something similar to the following
image.!
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!
App Cards"
These cards are designed with the goal of driving traffic to the app store
where users can download your app, or to launch your app if they have
already installed it on their smartphones. There are two card options:!
Basic App: Selects by default the app icon and description you use
on the app store, however you can change this with new content of
your choice (text limited to 100 characters)!
The settings that need to be configured for either of these cards are the
following:!
Primary Store Territory: Country of the App Store where your app is
located. If your app is available in more than one location you will
need to create a different card for each of them.!
Device App Id: The unique id of your app for the specific country and
store selected.!
Device Deep Link: This is used to send users who already have
installed the app to a specific screen or menu within the app.!
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!
CHAPTER 5
TAILORED AUDIENCES
!
As I explained in Chapter 3 Tailored Audiences Targeting, Twitter allows you
to target users who have expressed an interest in your brand by either
providing you with their e-mail address or visiting your website. This gives you
the option to run highly targeted advertising campaigns.!
Configuring audiences is easier than what it used to be, as Twitter keeps
refining these products to suit all users and budgets, and not just large
organizations.!
Lets see how each type of audience can be configured.!
!
Website Visitors"
In this case your audience will be made of users who have visited your
website. To create this audience you will need to install a small script on all
the pages of your website where you would like to track users. It is very
important to remember that if you want to target users visiting only one
particular page e.g.: a landing page for a product you are selling then the
script should be allocated only on that page.!
!
!
!
!
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!
To create a new audience, go into Tools menu on the top bar, and then click
on the Conversion Tracking option.!
!
In the new window click on the blue button Create New Website Tag located
on the upper-right corner. A new window will open where you need to
configure the following:!
Tag name: a name easy to remember for you to identify each tag!
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Custom: Use this one for any other actions not tracked by
any of the above.!
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Post view attribution window: very similar to the previous, only this
time you are configuring the conversions that happened after a user
viewed your ad, regardless if they engaged and interacted with it or
not.!
!
Once you have configured all the fields, click on Create Tag. This will make
Twitter create some code that you will need to copy-paste just before the
closing </body> tag of the page you will be tracking on your website or on
all pages if you just want to track all users visiting your website.!
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!
The way in which you do this depends on your websites CMS. I use Genesis
for Wordpress, and have installed a plugin called Web Hooks that allows me
to paste some script of code in the pages where I need it.!
!
!
!
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!
Lists"
These types of audiences are made of users registered in your records. It
could be subscribers to your newsletters, previous customers, etc. Currently
you could create List Tailored Audiences based on the following data:!
Email addresses!
Twitter usernames!
Twitter ids!
!
!
!
!
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!
To create a List Tailored Audience, go into Tools menu on the top bar, and
then click on the Audience Manager option.!
!
In the new window click on the blue button Create New List Audience located
on the upper-right corner. A new window will open where you need to
configure the following:!
Type of data: select format of the data used to create the list. Keep
in mind you can select only one type per audience, so if you want to
combine more than one type of data you will need to create more
than one list.!
!
!
!
!
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Upload the data file: Needs to be in CSV or TXT format, and cannot
include anything else other than the data itself in the correct format.
Thus: no headings or additional columns with other data.!
After configuring these options, you will need to agree to Twitters terms of
use and click on the Create List Audience blue button located at the bottom
of the screen. Twitter will upload all your records and cross-reference with the
information users have uploaded in the platform; after a few minutes or hours
depending on the size of your file Twitter will display the status of your
newly created lists in a report similar to the next one.!
!
This report can be accessed at any time through the Audience Manager
option, located under the Tools menu from the Top Bar, and includes not only
List Tailored Audiences, but also Website Visitors Audiences.!
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ANALYTICS
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!
CHAPTER 6
TWEET ACTIVITY
Twitter Ads includes a robust analytics dashboard that allows you to find
reach and engagement information for all your organic and paid activity,
evaluate the performance of your cards, and a deep analysis of your
followers.!
Keep in mind this is not the campaign report, but just a dashboard where you
can find information related to any activity around your tweets and account in
general. This report is different from the Campaign Report in the following
ways: !
Includes all tweets used in your account not only promoted ones!
Does not include cost information like breakdowns for money spent!
!
To access the Analytics panel, click on Analytics on the top menu, and then
select from one of the options displayed in the drop down menu.!
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!
Tweet Activity"
The top area of this window contains a general summary of the impressions
your tweets have generated in a 28 day (4 week) period. This information is
also represented in a bar chart for the same period.!
!
Remember each bar represents impressions, NOT user reach or
engagement. If the same user has seen your content more than once on their
timeline, each time will be counted as an impression. However, due to Twitter
fast activity the likelihood for this to happen often is very low.!
Below this chart, you can see a report of Impressions, Engagement, and
Engagement Rate for all your tweets. Here you can select to find information
only from tweets you have used in advertising campaigns, in which case your
report is split in two areas.!
Top area: Contains the tweet and data about its organic distribution.!
Bottom area: Details whether or not the tweet is currently being used
in any campaign, and data about its overall paid distribution.!
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!
Clicking anywhere on one tweet report will open a new window with further
information split by Organic and Promoted or paid. The metrics reported in
this new window are the following:!
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This report also includes a performance of the tweet for the first 24 hours
after it was published.!
Finally, on the right area of Tweet Analytics dashboard you can also find 28
days data reports for the following metrics:!
Engagement Rate!
Link clicks!
Retweets!
Favorites!
Replies!
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!
Followers"
The followers report is quite simple and does not provide much demographic
data, however it is still very useful to understand what are your most relevant
markets, interests as well as gender distribution.!
The top area contains a line chart representing an evolution of your audience
since you started using Twitter. This is very useful to identify and analyze
specific growths or drops in your audience.!
!
You can also find information of the following:!
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!
The purpose of this report is to have a better understanding of who is your
audience, so you can refine your targeting when creating campaigns.!
!
Twitter Cards"
As we explained in Chapter 1, Twitter Cards are an effective way to include
additional content on your tweets, as well as generate further engagement on
users. Twitter cards need to be configured at a website level after an account
has been approved by Twitter.!
This dashboard provides information about all activity around tweets including
cards. It is not only limited to cards coming from your website, but any card
from any website that you have tweeted about. !
Includes three main reporting areas:!
URL clicks: Contains data only for tweets that included a URL
(hashtags do not count), and represent activity and clicks on those. "
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Install attempts: This area contains data only if you have tweeted an
App Card"
Each of these main dashboards contains a list of different charts. Charts are
the same on each dashboard, with the only difference of the metrics being
represented. The following two are common for all dashboards.!
The third metric changes on each dashboard, and represents the data being
reported: URL Clicks, Install Attempts, and Retweets.!
!
!
!
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!
The charts available for these dashboards are the following."
!
Snapshot"
A quick glance at how Tweets with your Twitter Cards drove URL clicks.
Information is represented in a visual chart with some bubbles, as shown in
the following image.!
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!
Card Types"
A breakdown of how each type of card used in your content contributed to
your results, compared with how users in Twitter are using and getting results
from these cards.!
!
Devices"
Brands and models of mobile devices used to install apps on an App Card.!
Links"
Links in Tweets with your Twitter Cards that got the most results.!
Tweets"
Tweets with your Twitter Cards that generated the best results.!
Sources"
Apps, websites and widgets used by your influencers to tweet your content.!
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!
Influencers"
Top accounts that tweeted links to your content.!
!
!
!
!
!
!
!
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!
CHAPTER 7
CAMPAIGN ANALYTICS
Twitters campaign report dashboard is displayed automatically after logging
into your advertising account. Alternatively you can click on the Ads option of
the menu in the top bar. The interface is divided in three main areas:!
Chart!
Detailed Reports!
Audience Segments!
!
Dashboard Description"
Chart"
The most prominent element of the dashboard is a trend chart, which can
change depending on three factors:!
Main Metrics"
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Segments"
Data breakdown"
!
On top of the chart there are a few tabs showing different metrics!
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!
per new follower.!
!
Clicking on each of these tabs will generate a new chart for the selected
metric.!
The figures on each of the metrics also change depending on the time period
selected. You can change the time period in the field located in the upper-right
corner of the dashboard.!
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!
When changing reports or windows, the platform often
changes the selected period without apparent logic. Always
check the date range selected when the data displayed
changes in any way (e.g.: is updated, filtered, new report,
etc)
!
Detailed reports"
Below the chart area you can find the reports for the selected segment with a
breakdown on the above-mentioned metrics.!
!
That is: while the figure displayed at the top on each tab gives you only a total
number, the reports provide details for all the elements related to each metric.!
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!
There is one detailed report for each of the metrics. To show each of them
simply click on the button with the metric name, located in the lower-left area
below the chart.!
!
Audience segments"
The left column contains a list of segments that will provide a data breakdown
for each of the reports mentioned previously.!
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!
Clicking on each of these segments generates a new report, however the data
displayed in the chart and top tabs remains the same.!
Lets see how to get data from the reports.!
!
Detailed Reports"
Once you have selected the main metric you want to report its time to get into
detail.!
Start by selecting the campaign you want to analyze. To do this, click on the
Campaign name on the detailed report.!
When you do this, the whole screen will refresh, the tabs at the top of the
page will show different figures, the left column will include new segments,
and the detailed report section at the bottom will also look different and
display the elements for the selected segment (in this example, Tweets used
on the campaign selected)!
Be aware that the time range could have changed; so make sure you are still
reporting on the correct period.!
Lets see what can be found under these reports.!
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!
Summary"
By clicking on this button, youll have access to a quick report containing the
following elements:!
Start: The date where each of your tweets started to be used in the
campaign. Most likely they will all show the same date, unless you
decided to include a new tweet in your campaign at a later date.!
Spend: Amount of money spent on each of the ads. The sum of all is
the total spent of your campaign.!
Cost per link click: The total spent divided by the total number of
clicks including those clicks not being billed!
Click Rate: This is just the CTR of your tweets, that is: impressions
divided by number of clicks!
Note how the first row of each report the one just below the headings,
highlighted in blue contains the campaign totals.!
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!
Engagements"
In this report you can see a breakdown of engagement generating actions
done by users seeing your promoted tweets:!
Clicks: While the summary report showed link clicks only, this one
includes all clicks to any element of your tweet, including: hashtags,
account name, names of other users, images, cards and of course:
links.!
Conversions"
This report is available only if you are tracking conversions as part of your
campaign. Here you can see how each promoted tweet contributed to your
campaign overall results.!
On clicking on the Conversions button, your report will display the following
data:!
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!
type of conversion you configured when you created your conversion
tracking code!
!
Audience Segments"
The segments displayed in the left column could vary depending on the type
of campaign and targeting you have used. Clicking on each of these will
generate a new report, containing on each row sub-elements for the selected
segment.!
For example, selecting the segment Platforms will show a report similar to
the following.!
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This new report contains the same metrics as explained previously, only data
will be broken down by the elements included in the segment.!
Lets see what elements can be found on each segment.!
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!
Interactive Chart"
One of the most interesting features of Twitter campaign reports is the
interactive chart, which could represent data based on the main metric and
specific elements of a segment.!
By clicking on any row of any of the reports, you can see how the chart
changes to report information only for that particular element.!
For example, the following chart represents impressions across all platforms.!
By clicking on a new tab/metric on the top of the chart, and on a specific row
in the report underneath, a new chart is displayed representing the new metric
for the new element. In the following chart I have selected Follows for Android
Devices.!
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!
Detailed Information"
As you dig into data using the segments menu, you will find some of the
segment elements are marked in blue. This means that element contains subelements that could provide additional data.!
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!
There are two segments where you can find additional information for your
reports:!
Locations"
As weve seen before this segment will display a report with a breakdown by
country.!
However, in some cases Twitter also provides information by state or region,
metropolitan area and even postcode!!
To access this level of detail, just click on one of the country names marked in
blue. At the top of the new report youll see some buttons that allow you to
change the geographic level or go back to the previous report.!
!
Platforms"
This segment provides additional information for iOS and Android devices. As
it happened with Locations, you only need to click into any of those links.!
The new report contains two groups of data: devices or operating system.!
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!
This option is very useful especially if you are using Twitter to promote an app
for smartphones, or you are planning to develop one.!
!
!
!
!
!
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!
CONCLUSION
As it happens with everything in life, things require time to be learned and
mastered; and Twitter is no different. Therefore do not get overwhelmed and
give up if you dont achieve the expected results initially Try again with
different settings or change your ads, and analyze your data regularly. !
Learning from your errors is the only way to become really familiar with
the tool."
I really hope you have found this eBook / guide useful, and are considering
Twitter as an advertising platform for your Social Media activities if you were
not using it already.!
And if you want to keep learning on Social Media strategy, dont forget to visit
my website at www.antoniocalero.com, where Ill keep sharing my
experiences as well as providing regular tips and advice to make your Social
Media marketing activities more effective. !
Good luck!!
!
!
!
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