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ECONOMIC REPORT
2012 Edition
(based on figures available for 2010)
Introduction
In 2010, the global agency work
industry recovered much of the ground
lost during the economic downturn
that started in the USA in 2007, and
quickly spread to the rest of the world.
The return to growth was witnessed
in many countries, however some
reported stronger growth than others.
The trends in this report go some way
to showing that the openness and
the socio-economic fabric of national
economies and the flexibility of
their labour markets account for the
difference across countries.
Overall, the total number of agency
workers worldwide was 10.4 million1.
In parallel, global total annual sales
revenues of the agency work industry
1. based on data from 43 countries
2. based on data from 36 countries
Content
1.
The players
11
2.
19
3.
19
4.
28
Agency workers
in numbers
10
1. The players
T
here are 128,000 private employment agencies12
and 176,000 branches13 worldwide, employing
908,000 internal staff14
I n 2010 the total annual sales revenues of the
top 10 private employment agencies worldwide
accounted for 28% of the total agency work market
I n 2010 the global total annual sales revenues
amounted to 247 billion15
T
he USA is the world leader with 27% of total
annual sales. Japan represents 19% of the global
agency work market, followed by the UK at 9%
E urope is the leading regional entity by total
annual sales revenues, accounting for 38% of
global total annual sales revenues
12. based on data from 37 countries
13. based on data from 29 countries
14. based on data from 34 countries
15. based on data from 35 countries
11
12
49,000
20,000
13,910
11,500
6,049
3,500
3,260
3,150
2,998
1,772
1,650
1,419
1,347
1,200
1,200
716
700
667
650
600
500
450
355
350
265
188
170
142
129
129
90
70
41
30
30
27
9
0
10,000
20,000
30,000
40,000
50,000
60,000
The players
Number of branches**
Japan
USA
UK
South Africa
Australia
France
Netherlands
Germany
Italy
South Korea*
Canada
Austria *
Belgium
Hungary*
Sweden
Norway
Spain
Brazil
Slovenia*
Argentina
Mexico
Peru
Slovakia*
Romania *
Colombia
Czech Republic
Chile
Luxembourg*
Greece
82,602
31,932
17,000
7,120
7,000
6,400
5,267
4,177
2,600
1,983
1,700
1,500
1,228
977
850
800
644
589
465
394
246
214
194
194
164
115
112
73
17
0
10.000
20.000
30.000
40.000
50.000
60.000
70.000
80.000
90.000
13
14
191,592
185,000
183,282
95,865
60,000
34,000
31,500
20,000
15,000
15,000
12,950
11,000
10,544
5,794
4,100
4,012
3,680
1,007
3,518
2940
2,723
2,600
2,560
1,950
2,125
1,511
368
820
750
600
470
400
307
200
0
20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 180,000 200,000
The players
21.3
20.0
18.9
18.8
15.0
10.0
6.4
5.0
5.0
4.5
4.1
4.2
2.8
2.4
0
Adecco
Manpower
Randstad
Allegis
Kelly
Recruit
Group
Services
Staffing
USG People
Hays PLC
Robert Half
Temp
Holdings
15
Rest of World
18%
Japan 19%
UK 9%
France 7%
Germany 6%
USA 27%
Australia 5%
Netherlands 4%
Brazil 3%
16
17
6%
20%
4%
10%
2%
0%
0%
-10%
-2%
-20%
-4%
-30%
-6%
Q1-08
Q2-08
Q3-08
Q4-08
Q1-09
Q2-09
18
Q3-09
Q4-09
Q1-10
Q2-10
Q3-10
Q4-10
Q1-11
Q2-11
Q3-11
Note: The weighted European Average is the year on year change of agency workers in full-time equivalent employment on a daily basis (except where noted
otherwise). The weighted average determined by the surveyed countries share of the European agency work market in 2009. The countries contributing to
the weighted European Average account for 58% of the agency work market in Europe. The EU average is calculated by adding the individual country figures
multiplied by their percentage of the agency work industry in Europe, then scaling the figures to one hundred percent.
60.0%
40.0%
20.0%
0.0%
-20.0%
-40.0%
FR
BE
PL
IT
NO
Jul-11
Sep-11
May-11
Jan-11
Mar-11
Nov-10
Jul-10
CH
Sep-10
May-10
Jan-10
Mar-10
Sep-09
DE
Nov-09
Jul-09
May-09
Jan-09
Mar-09
Sep-08
NL
Nov-08
Jul-08
May-08
Jan-08
-60.0%
Mar-08
Agency work
and the economic recovery
19
20
30%
20%
10%
0%
-10%
-20%
-30%
-40%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Jan Feb Mar Apr May Jun Jul Aug Sep Oct
08 08 08 08 08 08 08 08 08 08 08 08 09 09 09 09 09 09 09 09 09 09 09 09 10 10 10 10 10 10 10 10 10 10 11 11 11 11 11 11 11 11 11 11
Agency work
and the economic recovery
120
10.00%
110
5.00%
100
0.00%
90
-5.00%
80
-10.00%
70
-15.00%
-20.00%
60
6/18/2006
Week-to-Week Change
6/18/2007
6/18/2008
6/18/2009
6/18/2010
6/18/2011
21
22
23
24
2,584,000
967,000
965,000
960,000
880,000
793,000
520,000
514,190
308,250
208,000
197,000
132,350
114,000
99,000
90,682
87,000
87,000
85,000
81,848
68,000
68,000
66,000
63,000
62,000
60,000
50,000
48,959
48,000
35,000
32,000
31,689
21,811
21,649
21,227
18,500
16,237
8,000
7,567
5,000
4,300
3,000
2,500
2,110
Agency workers
in numbers
1996
1997
1998
1999
2000
2001
2002
2005
2006
2007
2008
2009
2010
0,5%
1,3%
0,2%
0,6%
1,6%
0,3%
0,7%
1,6%
0,3%
0,8%
1,7%
0,3%
0,9%
1,7%
0,4%
0,8%
1,6%
0,4%
2003
1,0%w
1,6%
0,4%
2004
0,4%
1,2%
0,2%
1,2%
1,8%
0,5%
1,2%
1,8%
0,6%
1,5%
2,1%
0,7%
1,6%
2,2%
0,7%
1,6%
2,1%
0,1%
0,7%
0,7%
0,4%
1,3%
0,5%
0,2%
-
0,4%
1,6%
0,6%
0,3%
-
0,4%
2,0%
0,7%
0,6%
0,0%
0,3%
2,2%
0,7%
0,6%
0,1%
0,4%
2,5%
0,9%
1,5%
0,3%
0,5%
2,5%
0,9%
1,4%
0,3%
0,4%
2,3%
0,9%
0,8%
1,4%
0,4%
0,5%
2,2%
0,9%
1,0%
1,4%
0,6%
0,6%
2,3%
1,1%
1,3%
1,3%
0,7%
0,7%
2,3%
1,2%
1,4%
1,3%
0,7%
0,7%
2,4%
1,5%
1,4%
1,5%
0,8%
1,1%
2,5%
1,9%
0,2%
1,4%
1,7%
1,0%
1,3%
2,3%
1,9%
0,0%
1,4%
1,7%
0,9%
1,2%
2,1%
0,3%
0,6%
-
1,2%
2,2%
0,4%
0,6%
-
1,2%
2,4%
0,5%
0,7%
-
1,7%
2,4%
0,5%
0,9%
-
2,2%
2,3%
0,5%
0,9%
-
2,1%
2,2%
0,5%
0,9%
-
2,1%
2,1%
0,5%
0,9%
-
2,1%
1,9%
0,4%
0,1%
0,9%
-
2,1%
1,9%
0,5%
0,2%
0,9%
-
2,0%
2,2%
0,6%
0,2%
0,9%
-
2,5%
0,4%
2,5%
1,0%
0,2%
0,9%
-
2,4%
0,3%
2,8%
1,0%
0,4%
0,9%
-
1,9%
0,3%
2,9%
1,0%
0,5%
1,6%**
0,3%
0,5%
0,2%
0,6%
2,6%
0,7%
0,3%
0,6%
2,9%
0,8%
0,4%
0,8%
2,6%
0,9%
0,6%
0,9%
2,8%
0,7%
1,0%
1,0%
3,7%
0,7%
0,9%
1,0%
3,7%
0,6%
0,8%
0,9%
3,7%
0,6%
0,7%
0,9%
3,9%
0,7%
0,7%
1,0%
4,1%
0,7%
0,7%
1,2%
4,2%
0,7%
0,8%
1,5%
4,3%
0,8%
1,3%
1,7%
4,7%
0,6%
0,3%
0,6%
1,3%
1,7%
4,1%
1,4%
1,6%
0,2%
0,7%
0,7%
0,5%*
0,8%
1,7%
1,6%
0,1%
1,2%
0,9%
0,7%
0,2%*
0,2%*
1,9%
0,8%
2,4%
0,8%
0,5%
1,6%**
0,3%
0,1%
0,6%
0,3%
0,4%
1,0%
1,4%
3,7%
1,6%
1,9%
0,3%*
0,7%
0,8%
0,5%
0,9%
2,0%
2,0%
0,1%
1,8%*
1,9%
0,9%
0,3%*
0,2%*
1,9%
0,8%*
2,5%
0,9%
0,7%
1,7%*
0,5%
0,1%
0,8%*
0,5%*
0,5%
1,3%
1,6%
3,0%
25
26
1.5%
1.0%
0.5%
2008
2009
Russia
Greece
Bulgaria
Lithuania
Spain
Latvia
Estonia
Slovenia
Romania
Poland
Czech Republic
Denmark
Macedonia
Italy
Slovakia
Finland
Norway
Sweden
Austria
Switzerland
Portugal
Belgium
Hungary
Luxembourg
France
Ireland
Germany
UK
0.0%
Netherlands
2010
Note: estimate for Russia not used in calculating European Average. If included, penetration rate in 2010 would be 1.2%
Agency workers
in numbers
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
0,3%
0,3%
0,3%
0,3%
0,3%
0,3%
0,2%
0,3%
0,4%
0,4%
0,4%
0,4%
0,4%
0,3%
0,4%
Australia
2,8%
2,7%
Brazil
0,9%
1,0%
0,9%
1,0%
1,0%
Chile
1,3%
0,5%
0,4%
0,4%
0,4%
Colombia
3,3%
2,7%
0,5%
0,5%
0,5%
0,6%
0,8%
1,0%
1,1%
1,2%
1,4%
1,7%
1,9%
2,1%
2,2%
1,8%
1,5%
Mexico
0,1%
0,3%
New Zealand
0,5%
0,5%
0,4%
0,6%
0,6%
0,3%
Peru
0,3%
0,6%
South Africa*
2,3%
2,2%
2,1%
3,4%
6,4%
7,1%
South Korea
0,2%
0,3%
0,3%
0,3%
0,3%
0,4%
0,4%*
1,9%
2,1%
2,1%
2,2%
2,2%
1,9%
1,8%
1,9%
2,1%
2,2%
2,1%
2,0%
1,8%
1,5%
1,8%
Argentina**
Japan
USA**
27
7.0%
6.0%
5.0%
4.0%
3.0%
2.0%
1.0%
2008
28
2009
USA
South Korea
Peru
New Zealand
Mexico
Japan
Colombia
Chile
Brazil
Australia
Argentina
0.0%
2010
Note: estimate for Russia not used in calculating European Average. If included, penetration rate in 2010 would be 1.2%
Agency workers
in numbers
1.8%
2.0%
1.8%
1.6%
1.5%
1.5%
1.0%
0.5%
0.0%
US
1996
1997
Japan
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
Europe
29
Colombia
Peru
South Africa
Germany
Sweden
Brazil
Japan
Greece
Australia
Italy
Mexico
Slovakia
Slovenia
Uruguay
Hungary
Chile
Netherlands
Poland
Switzerland
Romania
USA
Norway
France
Argentina
Spain
Belgium
Czech Republic
Portugal
Luxembourg
2,091
1,419
1,412
1,776
1671
1,625
1,627
1,689
1,560
1,733
2,109
1,300
1,200
1,135
1,120
1,021
1,014
1,686
1,778
1,866
1,786
1,664
1,722
1,961
930
840
2,068
690
688
1,377
1,939
534
1,643
465
437
424
415
370
350
337
289
288
222
1,554
1,820
1,663
1,551
1,947
1,714
1,616
124
0
500
1,778
1,414
1,000
1,500
2,000
30
Medium-term [1 3 months]
Czech Republic
Brazil
Spain
UK
South Africa
Italy
Netherlands
Belgium
USA
Peru
Switzerland
Argentina
South Korea
Australia
Greece
Finland
Colombia
Sweden
Norway
0%
Germany
Agency workers
in numbers
Long-term [3 months]
31
32
a. General trends
33
Male
34
Female
Australia
Japan
Finland
Sweden
New Zealand
UK
China
USA
Peru
Brazil
Colombia
Greece
Argentina
Czech Republic
Poland
South Africa
Romania
Italy
Netherlands
Mexico
Spain
Slovenia
Slovakia
Belgium
Macedonia
Switzerland
France
Germany
Austria
0%
< 21
21 - 25
26 - 30
31 - 45
Italy
Norway
Netherlands
Belgium
Czech Republic
Slovenia
Germany
Slovakia
Romania
Greece
Hungary
Spain
France
Denmark
Macedonia
Poland
0%
Sweden
The profile
of agency workers
> 45
35
Agency workers
tend to be older outside Europe
Agency workers tend to be older in
Japan, where 58% of agency workers
are over 30 and in the US, where 68%
of Agency workers are aged over 30.
This can be explained by the fact
that in some of these countries
agency work is culturally accepted
as a viable alternative to permanent
employment.
< 21
36
21 - 25
26 - 30
31 - 45
> 45
Brazil
South Africa
Argentina
Colombia
Mexico
New Zealand
USA
Japan
China
0%
South Africa
Czech Republic
Brazil
Switzerland
Spain
South Korea
Netherlands
Colombia
Italy
Argentina
Peru
Greece
Belgium
USA
Finland
UK
Norway
Australia
0%
Sweden
The profile
of agency workers
37
Sectoral distribution
of agency work
38
Agriculture
Manufacturing
Construction
Services
Public Administration
Other
Poland
Czech Republic
Germany
Argentina
Italy
France
South Korea
Belgium
Australia
Switzerland
Spain
Mexico
Colombia
Netherlands
Brazil
South Africa
Norway
Chile
0%
Greece
10%
Peru
b. Diversity
39
5.6%
5.0%
4.7%
4.3%
4.0%
40
3.8%
3.3%
3.0%
2.5%
2.6%
2002
2003
2.8%
2.0%
1.0%
0.0%
2004
2005
2006
2007
2008
2009
2010
The profile
of agency workers
The percentage of special target groups among temporary employees in the Netherlands
35%
31%
30%
27%
25%
20%
15%
18%
14%
13%
12%
10%
5%
2%
2006
2008
3%
1%
2%
0%
Ethnic minorities
Labour incapacitated
Long-term
unemployed
41
White
collar16%
Unskilled blue
collar 34%
Skilled
blue collar
43%
42
Middle
management
7%
Notes
43
Notes
44
Notes
45
About Ciett
As the International Confederation of
Private Employment Agencies, Ciett is
the authoritative voice representing the
interests of private employment agency
industry across the world.
Founded in 1967, Ciett consists of 47
national federations of private employment
agencies and six of the largest staffing
companies worldwide: Adecco, GI Group,
Kelly Services, Manpower, Randstad, and
USG People.
46
Northern Asia
China | CAFST
Japan | JASSA
South Korea | KOSA
Southern Asia
Australia & New
Zealand | RCSA
India | ISF
Singapore | SSA
North America
Canada | ACSESS
Mexico | AMECH
USA | ASA
South America
Argentina | FAETT
Brazil | SINDEPRESTEM
Chile | AGEST
Colombia | ACOSET
Per | AETT Per
Europe
Austria | VZA
Belgium | FEDERGON
Bulgaria | BG Staffing
Czech Republic | APPS
Denmark | Dansk Erhverv
Estonia | ESAA
Finland | HPL
France | PRISME
Germany | BAP
Greece | ENIDEA
Hungary | SZTMSZ
Ireland | NRF
Italy | ASSOLAVORO
Latvia | LASA
Lithuania | LIIA
Luxembourg | ULEDI
Macedonia | NFTWAM
Netherlands | ABU
Norway | NHO Service
Poland | Polskie Forum HR
Portugal | APESPE
Romania | ARAMT
Russia | APEA
Slovakia | APAS
Slovenia | ZAZ
Spain | AGETT & AETT
Sweden |
Bemanningsfrtagen
Switzerland | Swiss Staffing
Turkey | OIBD
UK | REC
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