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End of Sale Notice Notification Date: 4-April-2012 Effective Date: 4-June-2012 S u b j e

End of Sale Notice

Notification Date:

4-April-2012

Effective Date:

4-June-2012

Subject:

Avaya Aura ® WFO Release 10.x codes in Avaya Aura ® Contact Center 6.x

Theatre/Region:

All worldwide

Summary

Effective June 4, 2012, Avaya will no longer make commercially available the Avaya Aura ®

Avaya Aura ® Contact Center

Workforce Optimization (WFO) Release 10.x codes, specific to

(AACC) 6.x. Avaya currently offers the newer AACC-M Mid-Market bundles as a replacement. In

addition, an Avaya Aura

be available when WFO 11.0 becomes Generally Available.

WFO Release 11.0 Mid-Market offer with no dependency on AACC will

®

Discontinued Order Codes and Migration Strategy

Discontinued Codes

Material

Short Description

263943

AACC R6 WFO R10 ESS WFM EXPRS

263945

AACC R6 WFO R10 ESS WFM EXPRS MIGCCE

263946

AACC R6 WFO R10 WFM EXP MIG CCE ENT

263947

AACC R6 WFO R10 ESS CALL RCDG PT

263948

AACC R6 WFO R10 ENT CALL RCDG MIGCCE

263949

AACC R6 WFO R10 ENT CALL RCDG MIGCCE

NT9Y47AA

AVAYA AURA CC6 ESS WFM EXPRS

NT9Y47BA

AVAYA AURA CC6 ESS CALL RCDG PORT

System Expansion Post-End of Sale

All sales of new systems, upgrades, new feature add-ons, and expansions using the discontinued codes listed above will end on the EOS date indicated.

Migration Strategy

Avaya is offering the following alternative solutions:

- Avaya Aura ® Contact Center (AACC) Mid-Market bundles, based on AAWFO Release 10.1 (and 11.0 after GA) – quote and order via Enterprise Configurator (EC) for CS1K switch environment or via Avaya Solution Designer (ASD) tool for Aura/CM switch environment

- Avaya Aura ® Workforce Optimization (WFO) Release 11.0 Mid-Market packages after this release is GA – quote and order via Avaya Solution Designer (ASD) tool for Aura/CM switch environment

For more details on the new Avaya Aura ® WFO offer, please visit one of

For more details on the new Avaya Aura ® WFO offer, please visit one of these websites:

Schedule

End of Sale Date (last day to order new systems, upgrades, new features, and expansions)

04-June-2012

End of Manufacturer Support for SOFTWARE*

03-June-2013

End of Manufacturer Support for HARDWARE*

Not Applicable

Last day to purchase system expansions

03-June-2012

Last day to purchase a new Avaya services contract *

03-June-2013

Targeted End of Services Support**

06-June-2018

* Per Avaya Product Lifecycle Policy

**Avaya Services may revise the Target End of Services Support date based on the availability of quality repair parts and/or technical support expertise. Customers should always consult any available product Services Support Notices for final information on product supportability.

Service and Warranty

Avaya will continue to honor previously executed enhanced warranty, post-warranty and service contracts in accordance with the terms of those agreements. Avaya is not responsible for any support or maintenance commitments made by Business Partners or other service providers. Additional information concerning Avaya Services can be found on the Services Offer Information Web site.

Renewals of existing Avaya service contracts covering this product will allowed until further notice.

Additional Information

Avaya website:

Avaya End-of-Sale Notices:

Avaya Product Lifecycle Policy:

or, http://support.avaya.com >> More Resources >> More >> Avaya Product Lifecycle Policy

© 2012 Avaya Inc. All Rights Reserved. All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

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