Product Warranty and Return Information

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for
a period of one year after the date of shipment.

Exceptions to this Warranty

Five years:
Fiber optic products
Unshielded Twisted Pair (UTP) transmission products
CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models
Illuminator products: IR850S-65, IR850M-120, IR850L-220, IR940S-30, IR940M-60, IR940L-110, WLEDS50, WLEDM-90, WLEDL-150
Three years
Sarix Professional Range IP cameras
Sarix Enhanced Range IP cameras
FD Series and BU Series analog camera models
IX, IM, ID and IE Series fixed network cameras and network dome cameras with Sarix technology
Sarix thermal imaging products (TI and ESTI Series)
Fixed analog camera models (C20 Series, CCC1390H Series, C10DN Series, and C10CH Series)
EH1500 Series enclosures
Spectra IV products (including Spectra IV IP)
Spectra HD dome products
Camclosure IS Series integrated camera systems
DX Series video recorders
Digital Sentry Series DS SRV hardware NVR and ENC5416 direct attached encoders and DS NVS
software.
Endura Series distributed IP VMS hardware and software
Genex Series products (multiplexers, server, and keyboard)
PMCL200/300/400 Series LCD monitors
PMCL5xxF Series, PMCL5xxNB Series, and PMCL5xxBL LCD monitors
EthernetConnect EoC series
Two years
Standard varifocal, fixed focal, and motorized zoom lenses
DF5/DF8 Series fixed dome products
Legacy Series integrated positioning systems
Spectra Mini, Spectra Mini IP, Esprit, ExSite, ExSite IP, and PS20 scanners, when used in continuous
motion applications
Esprit Ti and TI2500 Series thermal imaging products
Esprit and WW5700 Series window wiper (excluding wiper blades)
CM6700/CM6800/CM9700 Series matrix

Schneider Electric | Buildings Business

3500 Pelco Way
Clovis, California 93612-5699 United States
Tel. +1 559-292-1981 - Fax +1 559-348-1120
www.pelco.com

Two years
Sarix Value Range IP cameras

Six months
All pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and
auto scan modes)

Schneider Electric | Buildings Business

3500 Pelco Way
Clovis, California 93612-5699 United States
Tel. +1 559-292-1981 - Fax +1 559-348-1120
www.pelco.com

Warranty Information
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods
requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary
by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or
application made of the Products. Pelcos liability for any claim, whether based on breach of contract,
negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed
the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special,
incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however
caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights,
which are subject to variation from state to state.
If a warranty repair is required, the Dealer must obtain a Repair Authorization Number (RA) by either
completing the online Repair Authorization Request tool (available to customers in the United States) or by
contacting Pelco at (800) 289-9100 or (559) 292-1981. For customers outside of North America, please refer to
our Worldwide Service Centers to receive local support. The following information must be provided:
Product model and serial number
Date of shipment, P.O. number, sales order number, or Pelco invoice number
Details of the defect or problem
If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated
above, please include a written explanation with the product when returned. Goods returned for repair should
be clearly identified with the assigned RA number and freight should be prepaid. Method of return shipment
shall be the same or equal to the method by which the item was received by Pelco.

Returns and Claims

In the case of logistic, technical, or commercial claims, please contact Pelco at (800) 289-9100 or (559) 2921981 immediately to obtain either a Credit Authorization (CA) for logistics or commercial claims, or a Repair
Authorization or a technical claim and designated return location. All claims must be accompanied by a CA or
RA. In the event that you are not fully satisfied with a Pelco product, Pelco will accept a return and will credit
the purchase price paid for the product (freight charges and return freight not included), if returned properly
packaged, including all components and peripherals, and the goods are free of obvious damage due to rough
and/or improper handling within 90-days of invoice.
After 90-days of invoice, all merchandise returned for credit may be subject to a 20 percent restocking and
refurbishing charge. All returned products are subject to review and at Pelcos discretion, a full credit for the
return may be denied if the product has suffered cosmetic or internal damage related to the improper use or
handling of the product, or for missing components or peripherals. Goods produced under a Special
Manufacturing Request (SMR) and Special Orders are not eligible for return. Goods returned for repair or
credit should be clearly identified with the assigned Credit Authorization Number (CA) or Return Authorization
Number (RA) and freight should be prepaid.

Schneider Electric | Buildings Business

3500 Pelco Way
Clovis, California 93612-5699 United States
Tel. +1 559-292-1981 - Fax +1 559-348-1120
www.pelco.com