Working Smarter with

Collaborative Intelligence

Time
Informal Learning
Webvolution

Complexity & Questions

Time

1970

1970

1970

Accelerating Change

The rate of innovation is

increasing exponentially.

Now
 15 months

One-week Selling @ 

workshop
$5 million/
year

eLearning
coaching

One-week Selling @ 

workshop
$5 million/
year

 Shaved 9 months off 
time-to-competency

15 months

Before

6 months

After

9 months

Time
saved

120 hires/month = 1440 hires/year

9 months = 3/4 year

quota attained = $5 million

1440 x ¾ x $5 million = $3.5 billion

 Self service

Comprehending

Trial & error

Mimicry

Conversation

Collaboration

 Learning

Natural

Social

Spontaneous

Informal

Unbounded

Adaptive

Fun

 Informal
Learning
Formal
Learning
 Formal Informal
Learning Learning
Career cycle

Formal Informal

Novice Practitioner
Career cycle

Formal Informal

Novice Practitioner
Career cycle

Formal Informal

Novice Practitioner
http://www.clomedia.com/features/2009/May/2629

 Business Ecosystem

Customers
Partners

Professional
Prospects

Temps
communities

Suppliers

Employees

Channels
Specialists

Ad hoc teams

Community

Advisors

Contractors

The industry

Government

Media
Outsource providers

Partners

!  Learners

Our CLO is involved in making decisions about
customer learning.

!  Learners

Our CLO is involved in making decisions
about learning for partners and supply chain.

Employees

Alumni

Elders

Time

Seasoned

Novices

Employees
Pre-hires

!  Learners

In general, our organization fosters learning for everyone
(not just new hires and tech)

Yes
No

Webvolution

Golden Age of Training

Work

Training

Post-Industrial Era

Learning = Work = Learning

Work

Learning

!  Learnscape

Relationships

 Frowns

Smiles

n = 353

September 10,
Nicholas Christakis and
2009

James Fowler!
When a Framingham resident became
obese, his or her friends were 57
percent more likely to become obese,
too. Even more astonishing to
Christakis and Fowler was the fact that
the effect didn’t stop there. In fact, it
appeared to skip links. A Framingham
resident was roughly 20 percent more
likely to become obese if the friend of a
friend became obese — even if the
connecting friend didn’t put on a
single pound. Indeed, a person’s risk
of obesity went up about 10 percent
even if a friend of a friend of a friend
gained weight.
Social Contagion

Smoking, they discovered,

also appeared to spread
socially — in fact, a friend
taking up smoking
increased your chance of
lighting up by 36 percent,
and if you had a three-
degrees-removed friend
who started smoking, you
were 11 percent more
likely to do the same.
Net-Work

Impact of Doubling Investment in
Informal Learning

Revenue: $35.4 billion
Net income: $5.0
billion

Number of employees:
94,000

Hires 1,500 temporary workers
during tax season

Group blog and wiki capture 
rules of thumb

Savings = two minutes/call 
at $20/minute

 Patterns

Annual $
For example
Category
Users

benefit

Organizational
Intelpedia
$20,000,000+
Know-where
20,000 employees

wiki

Automated FAQ
T. Rowe Price
$3,000,000
Know-how
1,500 temps

Community Know-who
1,000,000
SAP
$50,000,000+

network
Know-how
customers

Professional 4,000
CGI Systems
$10,000,000+
Know-what

updates
professionals

Professional Company 15,000 military
lives saved
Know-how

network
Command
officers & NCOs

Know-who

Blogs as KM
Sun Microsystems
$10,000,000+
1,000 employees

Know-how

Time
Informal Learning
Webvolution

Complexity & Questions

 jaycross.com

Internet Time Alliance

InternetTimeAlliance.com