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Richard Dailen Gunter

4653 Sequoia Circle, Oakwood GA 30566


Cell: (678) 999-7505 • Email: dailen@xitech.biz

Career Summary
As a passionate IT Expert, I am looking for a position where I build and develop the company’s functionality and
efficiency while streamlining my surrounding work environment.

Employment
Technology Specialist [ 1996 to current ]
Xitech Solutions – Oakwood, Georgia
 All levels of PC Repair (Software, Hardware and Circuitry)
 PC Revival - Deep rooted virus/spyware removal, hard drive disaster recovery
 Network installation, configuration, and administration (Domain, Active Directory)
 Website design - from concept to launch (HTML, CSS, JavaScript)
 Web application development (PHP, MySQL)

Audio Video Specialist / Property Manager [ 5/2009 to current ]


Gwinnett County Public Schools – Suwanee, Georgia
 Deployment and installation of audio and video hardware to schools
 An essential asset for trouble-shooting of computer hardware and software related issues
 Maintain orderly manner of storage for at least half a million dollars worth of audio and video equipment

IT Manager [ 10/2008 to 5/2009 ]


Red Carpet Lanes – Duluth, Georgia
 Technical and Audio Video “Go-To” guy for the entire company
 Designed, built, and maintained all content on the company website
 Setup, operated, and maintained office network server and all user workstations
 Maintained and repaired desktop computers and laptops for all issues software and hardware

Senior Technician [ 7/2006 to 10/2008 ]


Dave & Buster’s Discover Mills – Lawrenceville, Georgia
 The point person for the entire building for anything technical and audio/visual related
 Troubleshot and repaired all types of A/V equipment, computers, software and hardware, networking equipment, and etc.
 Supervised and provided leadership & guidance for up to 15 employees
 Served as an assistant to the Amusement Manager, researched all levels of hardware and software problems and repaired
them in the most cost effective manner possible
 Troubleshot certain types of hardware down to the circuitry level and repairing as necessary
 Ordered parts needed by the Amusement Manager, other technicians, and myself from their appropriate vendor

Technician I [ 5/17/2005 to 6/2006 ]


Primerica Financial Services – Duluth, Georgia
 Made support calls in person and over the phone to over 1700+ employee on campus via a Technical Support
ticketing system
 Assisted the users by troubleshooting a wide array of hardware and software related issues
 Handled advanced projects specifically assigned to me because of my level of experience and reliability

(more on reverse side)


Senior Technician [ 10/15/2001 to 3/13/2005 ]
Jillian’s (a Jillian's Entertainment company) Lawrenceville, Georgia
 Supervised and managed 25 employees
 Organized and managed employee schedules
 Managed and maintained an inventory valued up to $55,000
 Made time-sensitive management decisions related to both employees and guests
 Handled special projects that required my specific skills and level of expertise &reliability which included tasks that often
fell outside my job description

Webeditor/Webmaster [ 8/1/1999 to 2/1/2001 ]


CNN Interactive – Atlanta, Georgia
 Webeditor at CNN.com; Webmaster at CNNenEspanol.com, CNNemPortuguese.com and CNNItalia.it
 As 24/7 websites, I was apart of an award-winning competitive team of news editors & web developers that ran around the
clock to ensure that breaking news stories were posted as quickly as possible.
 As Webeditor, I used HTML code for news stories written by the CNN reporters and writers to post to the website. This
included developing custom HTML solutions to suit the particular needs of the individual stories, programming special
nested tables for displaying related information or images, and subject matter or topic specific interactive pop-ups.
 Graphic Design/Development experience including preparing story images and custom graphics related to each story.
 As Webmaster I had sole responsibility to ensure that each site was up and operational during my shift. I was also
responsible for seeing that all stories were published successfully.
 I was the “front man” whenever the International sites needed troubleshooting and would convey pertinent information
to the proper leadership in order to get the sites back up with the least amount of outage as possible.

References
Tim O’Brien – (706) 300-6505
Xitech Solutions client

Steve Morris – (404) 713-1700


Xitech Solutions client

Jeremy Oliver – (770) 313-1620


Assistant Manager, Red Carpet Lanes

Joe Leonard – (678) 725-2165


Broadcasting & Distance Learning Manager, Gwinnett County Public Schools

Greg Simms – (770) 601‐1450


Manager, Dave & Buster’s Discover Mills