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Contents
• General Information
• Privacy & Security
• Additional Product Details
• Glossary of Terms
Note: Many of the admin controls mentioned in this FAQ are only available as part of Yammerʼs
premium Silver & Gold packages.
General Information
What are Yammer Communities?
Communities are separate Yammer networks that can be used for private B2B communication.
You can create new Yammer networks to communicate with external parties, like customers,
partners, contractors, and fans.
Whatʼs the difference between Communities and existing Yammer company networks?
Company networks are based on email domains. Only employees with a verified company
email address can join. By contrast, anyone can be invited to join a Community, regardless of
their email address. Communities are created from inside company networks, which are the
“parent networks” of Communities.
Groups contain a subset of the members of a network; the groupʼs messages appear within
that networkʼs feeds. A Community is a new network that can contain members from multiple
companies. A Communityʼs data is completely separate from other networks and only visible
by its members.
There are many use cases for private microblogging Communities. Here are a few of the most
compelling ones:
• Companies can create secure B2B Communities to communicate with partners, customers,
vendors, consultants and advisors.
• Global conglomerates can create Communities for subsidiaries and divisions to link
together separate business units.
You can discover Communities via the Communities directory, which appears in the navigation
bar of your companyʼs Yammer network.
This directory will only appear if your companyʼs admin has enabled it. Additionally, your
company admin can control which Communities appear in this directory.
Provided that your company admin hasnʼt disabled this functionality, any member of your
company network can see the list of Communities in the directory.
It depends on how the Community is setup. If the Community admin has allowed anyone from
your company to join without an invite, then you can join right away. Otherwise, you will need
to request an invitation from the Community admin. You can do this right from the Community
directory page.
Can I create a Community and not have it appear in my companyʼs Community directory?
Currently, the answer to this is no. Yammer may remove this restriction in the future.
Provided that your company admin hasnʼt disabled this functionality, follow these steps:
Anyone you like. Yammer Community membership is not restricted to specific email domains.
Most people will choose to create Communities around specific B2B relationships, topics,
projects or products and invite the appropriate people to them.
Any member of a Yammer company network can create a Community - provided that their
companyʼs admin hasnʼt disabled this functionality.
You will be taken to a new, separate Yammer network. The name of your Community will also
appear in the Networks drop-down menu (or toggle) in the top right corner of your screen.
Finally, the new Community will appear in the Communities directory of the parent network.
The Network toggle which appears in the top right corner of the screen allows you to easily
switch between networks. The Network toggle lists both company networks and Communities
that you are a member of.
The network toggle shows a counter for your unread messages in each network. This alerts
you when to switch networks and review those messages.
By default, only the admin of a Community can send invites. The admin can also choose to
allow the other members of the Community to send invites. Finally, the admin can also choose
to automatically allow members of the parent company network to join the Community.
Yes. In addition to the yammer.com website, Communities can also be used from the Yammer
iPhone application and desktop client. We plan to add support for Communities across all of
our applications in the near future.
Only members of the Community can see the messages. Communities are private.
The creator of the Community is the initial admin. This person can appoint additional admins.
• Community membership
• Community design
• Following model (follow everyone / choose who to follow)
• Default notifications
Yes, each Community is a completely separate and private Yammer network. We offer
premium security features including: 2-factor authentication, IP restriction, password policies,
block users, monitor keywords, export for e-discovery.
Yes. While your employees can be members of multiple Yammer networks, the data for each
network is completely isolated and secure. Each Yammer network has its own membership,
messages, administration, settings, groups etc.
Any Community that employees create will be listed in your companyʼs Community directory.
Your company admin can remove these listings if theyʼre unwanted and can block users from
creating new Communities.
If your company network has been upgraded to one of our premium packages, your company
admin can block users from creating Communities.
What if employees create Communities that our company admins donʼt know about?
Currently it is not possible for an employee to create a Community that is not listed in their
parent company networkʼs Communities directory.
Your company admin does. If you create new Communities, they will be listed in this directory.
If your company network has been upgraded to one of our premium packages, your company
admin can remove listings, hide the directory completely, and can block users from creating
new Communities.
Community admins can delete their Community at any time. If you are the admin of a company
network and would like to delete a Community, please contact us.
The admin(s) of a Community can remove members at any time. This admin control is free for
Communities.
Users have a separate profile for each network that they are in. Each of these network-specific
profiles can only be seen by members of that network. The reason for having network-specific
profiles is to preserve the complete privacy of each networkʼs data - Yammer networks donʼt
share any data, and this includes profiles. Only a userʼs name and photo is common across
networks.
A parent network is the company network from which a Community was created.
Because all company networks are based on email domains, Communities can also be traced
to a verified email domain.
If you want this consultant to be able to access your companyʼs Yammer network, then your
companyʼs admin has the option of issuing a "guest pass" to this person. This works even if the
consultant doesnʼt have an email address with your company.
If you donʼt want the consultant to be able to access your companyʼs Yammer network, then
you should create a Community and invite the consultant (and the appropriate employees) to
it. This will keep the data that your consultant can see and the data on your companyʼs
Yammer network completely separate.
If you forget your password and initiate password recovery, we will send you an email that
contains a unique link which will allow you to change your password. However, before you can
access your company network(s) or Communities, you must re-verify your company email
address(es).
No, you can only post a message to one network at a time. This is a security measure to
prevent messages from being sent to unintended recipients.
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How are posts that I send via email routed to the correct Yammer network?
If you are replying to a Yammer message from your email, the reply-to field will automatically
be set to a unique, non-guessable address that will route your message to the appropriate
Yammer network and message thread. Itʼs not possible for messages to be posted to the
wrong Yammer network.
Each Yammer network has a unique email address which you can use to post a new Yammer
message to it. For domain-based company networks, this email address takes the form
domain_name@yammer.com, and for Communities it is community_name@yammer.com.
You must be a member of the target Yammer network to post messages to it via email.
Provided that your company admin hasnʼt disabled this functionality, there is no limit to the
number of Communities you can create.
No. You have one username that is shared across all the Communities of which youʼre a
member. This username may be different from your company network username.
Depending on how you use each network, you may want to customize your notification
settings. For example, you might want more notifications from networks in which youʼre more
active.
By default, Communities do not have groups, but this feature can be enabled by the
Community admin. As with groups in company networks, groups can only contain a subset of
the members of a Community.
Yammer Network A single deployment of Yammer. Each Yammer network has its own
members, admins, data, groups, feeds, tags etc.
Child Network A Community that has a domain-based network as its parent. The
child network appears in the parent networkʼs Communities directory.
Community Admin The person(s) with administrative rights to a Community. Initially this
is always the Communityʼs creator.
Network Header On the Yammer website, the network header is the colored part of the
Yammer website UI that contains the network name, search box, and
navigation for the currently displayed network. The network header
resides below the black Yammer bar at the top of the page but above
the message feed.