Hospitality Industry

Name

:- Altaf khan

Assessor Name:- Saurabh Sir

Batch
Subject

Altaf Khan

:- B-Tec Level 3
:- Hospitality industary

Hospitality Industry

Task 1
Hospitality Industry

The hospitality industry is a broad category of fields within service

industry that includes lodging event planning theme park transportation
cruise lines, and additional fields within the tourism industry. A hospitality
unit such as a restaurant, hotel, or an amusement park consists of
multiple groups such as facility maintenance and direct operations
(servers,
housekeepers,
porters,
kitchen
workers, bartenders
management, marketing, and human resources etc.).

The hospitality industry is much broader than most other industries. The
hospitality industry is a multi-billion dollar industry that depends on the
availability of leisure time and disposable income. While this industry is very
broad, there are some defining aspects that are important to understand. The
majority of
business niches are composed of only a handful of
different businesses, but this industry applies to nearly any company that is
focused on customer satisfaction and meeting leisurely needs rather than
basic ones.

History of Hospitality Industry

Hospitality
Hospitality is the way of treating people in the way you want yourself to be
treated.
Hotels are called "home away from home" because it's the only place where
we get food & accommodation, provided all luxuries and comfort. The
hospitality also increases profit and reputation of the hotel. it also provide
handsome amount of revenue and give name and fame to the hotel. These
days we can easily get hospitality in retail outlets hotels hospitals and offices
and competition is so high that everyone wants to attract customer by one
mean or other.
In ancient times, when wheel was not discovered since then people use to
travel by walking, the cover long distance at that time sine then the concept
of hospitality was there but was no interest of money or any economic profit
travellers use to stay in homes of villagers then slowly inns were accruable but
in very low rent.

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Size of Hospitality Industry?

The number of Foreign Tourist Arrivals (FTAs) has grown steadily in the
last three years reaching around 7.46 million during JanuaryDecember
2014. Foreign exchange earnings (FEEs) from tourism in terms of US
dollar grew by 7.1 per cent during January-December 2014 as compared
to 5.9 per cent over the corresponding period of 2013. FTAs during the
Month of December 2014 were Rs 120,083 crore (US$ 19.02 billion) as
compared to FTAs of Rs 107,671 crore (US$ 17.05 million) during
January-December 2013 over the corresponding period of 2012. There
has been a growth of 6.8 per cent in December 2014 over December
2013.

Foreign Exchange Earnings (FEEs) during the month of December 2014

were Rs 12,875 crore (US$ 2.03 billion) as compared to Rs 11,994 crore
(US$1.9 billion) in December 2013 and Rs 10,549 crore (US$1.67 billion)
in December 2012.The growth rate in FEEs in rupee terms in December
2014 over December 2013 was 7.3 per cent. FEEs from tourism in rupee
terms during January-December 2014 were Rs 120,083 (US$ 1,902.53)
with a growth of 11.5 per cent over the corresponding period of 2013.

The Tourist Visa on Arrival (TVoA) scheme enabled by Electronic Travel

Authorisation (ETA), launched by the Government of India on November
27, 2014 for 43 countries has led to a growth of 1,214.9 percent
recently. For example, during the month of January 2015, a total of
25,023 tourist arrived by availing TVoA as compared to 1,903 TVoA
during the month of January 2014.

Hospitality, a major segment of tourism, has grown by 10-15 per cent

on the back of better consumer sentiment with the change of
Government. As demand is going up occupancies are improving.

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Hospitality Industry

Growth of Hospitality Industry since1995 to 2015

The growth of Hospitality Industry has been gone up in percentages since in

1995 the percentages were 41% but it has increased in each year and now in
2015 the rate of the growth has been increased by42% i.e 83%

From the year 2022 the employment rate is going high and In year 2022
Hospitality Industry will need 1.2million employees for Industry

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Hospitality Industry

Types of Hostility Industry Business?

Hotel:- Taj Hotel

o

Restaurant:- Main land china

Resort:- Silent Resort

Air Industry:- Taj stats [flight kitchen]

Railways:- IRTC

Cruise:- Costa

Hospital

Canteen:- College canteen

Coffee Shop:- CCD

Retail outlets:- KFC

Pub:- Hard Rocks

Clubs:- Water stone club

Bar:- Barwings

Membership clubs:- water stone club

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Hospitality Industry

Following are the different types of business in Hospitality

Industry

1. Hotel
Hotel is a place where a person can stay for a while by taking room or
apartment in it and
Hotel is a place which have various facilities
Example. Hotel TAJ, Add Apollo Bunder Mumbai - 400 001 Maharashtra,
India
Size oh hotel i.e 560 rooms and 44 suites. There are some 1,500 staff
including 35 butlers.
Facilities given by Taj hotel Are Pickup and Drop service by car, It has a
club of hotel, And hotel give special service if the guest required .

2. Restaurant
A restaurant is a business which prepares and serves food and drinks to
customers in exchange for money, either paid before the meal, after the
meal, or with an open account. Meals are generally served and eaten on
premises, but many restaurants also offer take out and food delivery
service . Restaurants vary greatly in appearance and offerings, including a
wide variety of cuisine and service models ranging from inexpensive fast
food restaurants to high-priced luxury establishments.
Example. Mainland China, Add, Lokhandwala, Andheri West Mumbai
Maharashtra, India
Its a Chinese food Restaurant it has a big Chain all over World.
It has a cover of 80table 56members staff
It serve fast food in restaurant.

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Hospitality Industry

3. Pub
An Pub is an establishment licensed to serve Alcoholic Drinks for
consumption on the premises. Irish pubs are to be found in cities
throughout the world. Pub also have Dance floor to enjoy dance and
alcoholic Beverages.
Example. British Brewing Company Add Oberio Mall Goregaon East
Maharashtra, India
Its a Pub it serve Alcoholic Beverages and also serve sum kind of fast food
i.e snacks

4. Bar
An Bar is an establishment licensed to serve Alcoholic Drinks for
consumption on the premises
Example. Olive Bar & Kitchen Add. 14, Below Pali Hill Tourist Hotel, Union
Park, Khar,
Mumbai
Its a bar where Alcoholic Drinks are served. its hav a cover of 40table
23members of staff

5. Contract Food Service Provider (Canteen)

A small cafeteria or snack bar, especially one in a military establishment,
school, or place of work. A temporary or mobile caf used in an emergency
or on a film location etc. A box with compartments for storing eating
utensils, silverware etc. A military mess kit. A water bottle used by a
soldier or camper.
Example College Canteen, Add. RAGC Dahanu Maharashtra India.
it serve food and Snakes to college students & staff

6.

Membership club
Membership club is a place where a person can take a membership of
monthly basses or yearly. in membership club we get various type of sports
games etc.
Example. Water stones club Add. , Lokhandwala, Andheri West Mumbai
Maharashtra, India
its a club where people join and go for relaxation and fun

7. Event Management

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Hospitality Industry
Event management is the application of project management to the creation and
development of large scale events such as festivals, conferences, ceremonies,
formal parties, concerts, or conventions. It involves studying the brand, identifying
the target, devising the event concept, planning the logistics and coordinating the
technical aspects before actually launching the event
Example 70 Event media Group Add Mumbai Maharashtra India
There are nearly 300+ members of this company this company organize the events
for the clients

Task 2

1. Difference between size, style and product&

services of small & large hotel in Hospitality
Industry
1)Water Stones Hotel
2)Taj Hotel
Water stones Hotel

Taj Hotel

1)Water stones Hotel have 70 covers

of restaurant fine dine restaurant

1)Taj hotel have 151cover restaurant

luxury restaurant

2)Water stones Hotel Boutique hotel

2)Taj Hotel luxury hotel

3)Water stones Hotel has given car

service from hotel to air port and help
guest to get car or private vehicle for
guest and this hotel have a very
different type of rooms with different
type of theme

3)Taj Hotel is a luxury hotel so it has

very new type of services and it have
room and suites of same theme and
the guest are stars, sportsmen etc

2. Organisational structure of Hospitality Industry

Hotel

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Hospitality Industry

Front Office

House Keeping

Information

Laundry

Desk
Front Desk

Food &
Beverages
Bar

Room Service

Food
Production
(Kitchen)

Room Service

Restaurant

Bell Desk

Club

Bar

Switch Board

Restaurant

Room Service

Operator

Club

3. Following are the reasons why small independently

owned business are pressurized by large branded
hotel or company For Example.
1)Sai Rasidency
2)Water Stone Hotel
Sai Residency

Water Stones Hotel

1)The cost of rooms and food

in this hotel is cheap and fine
for a local or middle class
family

1)The cost of rooms and food

in this hotel is Expensive and
middle class family cannot
afford in this hotel

2)The Quality of food is

Average

2)The Quality of food is Nice

and Fresh

3)The quantity of food in this

hotel is less and is lees for
2persons

3)The Quantity of food in this

hotel is high and fine for 2
persons

4)The service in this hotel has 4)The service in this hotel is

low and the staff is not trend
Nice And the staff is fully
properly
trend and Groomed properly
5)This hotel don't take of
hygiene

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5)This hotel is very hygienic

and sanitize

Hospitality Industry

6)This hotel have 30covers

6)This hotel have various

Restaurant with different
numbers of covers

7)The menu have less

number of cuisine

7)The menu in this hotel

have all cuisine

8)The guest in this hotel are

Middle class guest

8)The guest in this hotel are

high class like sports person,
stars, etc

9)The ambience in this hotel

is average in class

9)The ambience in this hotel

is high class and peace ful

10)The Marketing and

Advertisement is limited in a
specific area

10)The Marketing and

Advertisement is famous all
over world

Task 3
1. Why Small scale hotel Business are dominated by
few large scale hospitality industry Business
The small hotels are not well known as the large hotels are. the large hotel
are known by there name, service, and their brand and the small hotels are
hidden but famous is small area so the large hotel dominate the small hotels.

2. How the scale of hotel Business affects its ability to

expand its product and services
The hotel starts to work in force and it start to get a big name so it has to
produce good quality of product and they have to improve the service to keep
their name big and to also be in top of the industries so it affect the business
and the ability to expand its product and services.

Altaf Khan

Hospitality Industry

Altaf Khan