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APAC[SEA]-WATCH-RICHEMONT-JAEGER LECOULTREWHOLESALE-R-2015-07-EXAM
Location:

CERT - CERTIFICATIONS -

Date:

2015-08-30

Time:

15:47

Survey Total: 91.18% (62 / 68)

1. Is there a specific scenario to follow?

0/2

No, I just check the item I like

2. Should you target a specific Sales Advisor?

2/2

No, this is a random visit, I can check any Sales Advisor

3. On the day of your visit, what should you do?

2/4

Count the number of customers leaving the store

Act as a natural shopper and appropriately whilst in the store
4. When you enter the shop, what should you do?

4/4

Browse around the shop and see if the environment is clean and tidy
Check if the staff is wearing a clean and ironed uniform
5. When you approach the Sales Advisor/When the Sales Advisor approaches you, what should you do?

4/4

I should give all the information about the watch I want straight away even if the Sales Advisor does not probe
I should only say what watch I am looking for to let the Sales Advisor start the conversation and ask me questions
I can provide information about designs I like, movements I prefer and my budget if the Sales Advisor ask for
more details
6. What is the target watch for this mission?

0/2

Any square watch in gold from Jaeger Lecoultre

7. Can you ask for Jaeger Lecoultre?

10/10

Yes, I can ask for Jaeger Lecoultre only if the Sales Advisor does not introduce the brand at all
8. What should you do if the Sales Advisor introduces additional watches during the visit?

4/4

I should accept the offer, let the Sales Advisor guide me and listen to his advice
I should mention in the questionnaire which additional watches the Sales Advisor introduced
9. How many watches you have to check?

2/2

I have to select 1 Jaeger Lecoultre watch and 1 competitor watch (if available in the store)
10. Do you need to try the products on?

2/2

Yes, if the Sales Advisor does not invite me, I should ask
11. What are the requirements of the mission?

8/8

Be attentive about what the Sales Advisor says about the brand(s) and watch(es) during the visit
Evaluate the preference of the Sales Advisor regarding the watch(es) s/he introduces to you
Show your interest to buy the Jaeger Lecoultre watch
Bargain the price of the watch
12. In order to show your interest in purchasing the product, what should you do?

4/4

Show your strong interest to buy the watch now but only if the discount is high
Explain that you can have better price in another store
13. In case of overdiscount, what should you do?

2/2

Call Albatross immediately and you will be rewarded by a bonus

4/4

CERT - 1/2

14. What watches information you need to get?

The length of the warranty
Original retail price
Original discount level/final discount level
15. When do you need to submit the online survey by?

2/2

Within 24 hours
16. Does Albatross need to receive proof of your visit along with the online survey?

4/4

Yes, I will need to upload the receipt of the purchase made, if applicable
Yes, I will need to upload the name card of the Sales Advisor or the store card with the Sales Advisor's name
Yes, I will need to upload watch model number and price written on the name card or store card
17. What happens if insufficient detail is provided for your comments?

4/4

Albatross might call me to obtain further detail

Albatross might deduct the quality bonus from my payrate
18. If you do not fill out the paper questionnaire or you can't offer the paper questionnaire to Albatross when
required, Albatross will not pay for your MS fee.

2/2

True
19. If the content of paper questionnaire is inconsistent with the online questionnaire you submitted, Albatross
will not pay your MS fee.

2/2

True

Survey Total: 91.18% (62 / 68)

CERT - 2/2