Melissa Burgess

3503 Norwich St
Brunswick, Ga 31520
(912) 297-8541
(912) 242-8220
(912) 280-9998

11/98-12/2002 12.95 a hour

Federal Law Enforcement Training Center
120 Chapel Crossing Rd
Glynco, GA 31524
Charlie Moore
Branch Chief/Driver and Marine Division
(912) 267-3090

As Transportation Assistant at the FLETC, Driver and Marine Division Garage I provide a variety
of administrative secretarial and clerical support services to the branch chief and staff. I plan, coordinate
and organize work with very few guidelines; I establish my own priorities, resolving problems and conflicts
without assistance using personal judgment and experience.

I review and type outgoing correspondence insuring proper format and file codes are correct. I
review and edit letters prepared by the garage staff, utilizing the correspondence manual and FLETC
directives, ensuring compliance with FLETC procedures, I independently prepare monthly reimbursement
statements for agency vehicles, obtain the proper signatures before forwarding to finance.

As a timekeeper I process, update and maintain time and attendance records for 15 staff members
and also am the backup for the division secretary. During a six-week period I did the division secretary’s
payroll of about 30 staff members. I advise division personnel of annual and sick leave balances and of
compensatory time earned and used. I review leave slips, overtime/compensatory time for competition and
proper approvals. I am also responsible for the recording of uniform.

I assist the Driver and Marine Division garage staff and branch chief in composing and typing
correspondence in word 97 to division, agencies, and outside sources. I then make sure the file code is
correct and that the proper signatures are on the correspondence prior to sending it out.

I am familiar with momentum (Finance program), word perfect, Microsoft office, and excel lotus
123, power point, UNIX and access. I use excel to track time and attendance for input into the Star
timekeeping program. As a timekeeper in Driver and Marine Division, I input all time and attendance
information into the Star timekeeping program. As necessary I do any corrections and split time and
attendance. At the end of each pay period I print certification forms for, a signature approval by the
employee and supervisor.

After printing of certification and verifying I transmit all time and attendance records to National
Finance Center through the Star timekeeping system. I regularly back, archive and transfer time and
attendance records as necessary.

I regularly use the momentum program for the input of smart cards regarding purchases made by
the work leader and myself. In addition, I also type and enter into momentum purchase requisitions. I
route this information to the branch chief for approval and forwarding to the finance division and
procurement division. I routinely use the Internet to search for office supplies and publications. I set up an
excel program for the Branch Chief to track the garage budget.

I act as a travel planner for the Driver and Marine Division Garage staff. I coordinate airline
reservations, hotel reservations and rental car reservations. I ensure that Travel Authorizations are
completed for the approval of all government travel.
 I assist the Driver and Marine Division Garage Staff by answering the phones and also calling
various companies to find out information. I routinely communicate with federal, state, and local agencies
and FLETC divisions regarding their vehicle repairs and other questions.

I communicate orally on a daily basis with all types of personnel and customers both in person and
telephonically. In doing so I must effectively communicate an attitude of comradeship with all levels of
staff and company representatives.
9/95-11/98 6.75 a hour
Dan Vaden Chevrolet
121 Altama Connector
Brunswick, Ga
Pat Visconti
Office Manager
(912) 265-3540

At Dan Vaden Chevrolet, I did accounts receivable where I worked with multiple automobile
insurance companies on researching claims for payment. I researched and compiled billing statements for
local government agencies, including the FLETC, GSA, ATF, USCP, AND Ft. Stewart assuring all billing
was done to meet government guidelines and time frames.

At Dan Vaden Chevrolet I responded to any concerns from the above agencies/companies and
verified all payments including all electric payments and transfers.

Using invoices submitted by four different departments, I checked and verify cost of services,
repairs and parts used on several different types of motor vehicles. Using these invoices I then input this
information into a computer by departments for monthly billing composition.

I composed correspondence for staff members at Dan Vaden Chevrolet on word perfect and word
95/97. As Account Receivable I typed up correspondence explaining why customer accounts are past due.

At Dan Vaden Chevrolet I used excel and lotus 123 spreadsheets, I input into the computer the
amount of each invoice and broke down the cost by department. I print out a daily report and manually
checked the amounts of services rendered by department and assuring the daily report balance with my
cash drawer. I also checked to make all cost and repairs were billed to the appropriate account.

Utilizing excel, I maintained an inventory for all vehicles by identification number, model and
year. I enter into the computer the monthly timesheets for the sales persons assuring that all monthly
reports were available for management.

Using invoices, I tracked the type of parts ordered and picked up by companies for billing
purposes. I analyzed invoices assuring that each invoice was broken down by labor cost, materials used
and maintenance performed on each vehicle, which came into the service department. I also was
responsible for reconciling monthly statement for Chevrolet, olds, and Isuzu invoices assuring entries were
correct and entered journal data.

At Dan Vaden Chevrolet I independently facilitate the change of the filing systems each calendar
year. I independently establish, organized and maintained all office files, records and other related
materials.

I communicate orally on a daily basis with all types of personnel and customers both in person and
telephonically. In doing so I must effectively communicate an attitude of comradeship with all levels of
staff and company representatives.

As contact for all accounts receivable, I have established and maintained a close daily liaison with
finance departments at several government facilities. In most instances, I am dealing with management and
am frequently placed in a position of finding a workable solution that is effective for both the company and
customer.

I answer a multiple line telephone system and handle inquiries involving invoices or transfer the
call to the appropriate part. In greeting customers and accepting payments, I always reflect a friendly and
positive image.

I communicate telephonically with multiple insurance companies regarding insurance claims and
their account receivable.

Education

I attended Glynn Academy High School 101 Mansfield St Brunswick, Ga and graduated in May of 1996

I have also attended Coastal Georgia Community College majoring in Computer Information Technology

Other Qualifications

Courses: Business English, Business Math, Office Accounting, Introduction to computers, program design
and development, microcomputer productivity tools, general accounting, typing

Computer software: Word perfect, Windows, lotus 123, excel, computers Macintosh, IBM and IBM
compatibles

Other Tools: Adding Machine, typewriter, and multi line telephone systems

General

I am a U.S. Citizen
References

Tina Davis 912-571-9215

Laura Penney 352-371-4770

Elisha Faber 912-996-9114