Mobile Number Portability General

Process Punjab

Mobile Number Portability General Process

1-Where can I call to check the status of my Port- in request?
You can call our 10 digit helpline number 9653012345
2-What is Unique Porting Code (UPC) and how will I get my UPC?
Whenever you want to Port-in with a new service provider, you
need to send an SMS PORT to 1900 to generate a unique porting
code. This code needs to be clearly mentioned by you in the Portin form at the time of giving the request.
3-After sending the Port-out request to the Old/ Donor Operator,
how much time does it take to receive the Unique Porting Code
(UPC)?
You will receive the code instantly after you send the SMS.
4-What is the Turn around Time (TAT) for the Port-In Process?
Turn around time for complete Port in process is 7 days. (Subject
to positive verification)

5-Can I Port-in from CDMA to GSM and GSM to CDMA?

Yes, technology allows you to do cross portability from CDMA to
GSM and GSM to CDMA.
6-Will my account balance (Talk time) with current mobile
operator be carried forward to the new mobile account?
No, the balance amount with the Old operator will be forfeited.
7-What is the No Service period during the number Port-in
process?
No Service Period will be for a maximum of 2 hours.
8- How will I get the information about my No Service Period?
You will receive an SMS informing you about your No Service
Period
9-Apart from switching operators, does MNP allow switching
services from prepaid to postpaid and vice-versa?
Yes, MNP supports switching of services from prepaid to
postpaid and postpaid to prepaid.

10- Can I Port-in to any circle within the country?

A- No, with MNP you can Port-in within your home circle only.
11- With MNP is it possible to Port-in from CDMA to GSM and
vice versa?
Yes, technology allows you to Port your mobile number from
CDMA to GSM and GSM to CDMA.
12- After sending a Port-in request to the Donor Operator, is
there a possibility to cancel the same?
Yes, the cancellation request can be given to the retailer in
writing with-in 24 hours of submitting the port-in request.
13- Is there any time period for making a Port-in request?
You need to be with your current operator for a minimum of 90
days before switching to other operator.
14-What happens in case my Port-in request gets rejected?
You will receive an SMS informing you about the reason for
rejection. In that case you can act upon the rejection reason and
raise a fresh request for Port-in.

15- How will I get the information about success / failure of my

Port-in request?
SMS will be sent to you by Videocon Telecom Services
informing you about the status, No Service Period and
activation time of your Videocon SIM (in case of success).
16- Are there any conditions that I need to fulfill for a Port- in?
Conditions to be fulfilled for Port-in are:
aYou should have served a period of 90 (ninety) days on your
current service provider from the date of activation/ last Portin.
bPort-in can be done within the same circle.
cBefore the date of application for porting, you should have
no outstanding payments to your current service provider by
way of pending bills.
dYou should have no pending request to change ownership of
your mobile number.
eYou should confirm that the mobile number to be ported is
not sub-judice.
fThe porting of your mobile number should not have been
prohibited by the court of law.

Thank you!
For More Information
www.videocontelecom.com