Executive Summery

Internship is important part of M.COM (I.T) program and USA provides us

opportunity to all students to learn about partial working of organizations and
improve their personal skills.Business problems are becoming more complex with
the passage of time due to advancement n world.USA students really get much
benefit through this practical knowledge during studies.
Internship is not only helpful for making this report but this education give us general
knowledge about business decisions and policies. In this way I personally feel that
your mind starts thinking innovatively, broadly and dynamically. Facing the
challenges of day to day life is not a difficult task to handle for individual.
Internship training at THE BANK OF PUNJAB is aimed at providing the students a
major unique opportunity to learn what bank is all about.
I tried my level best to produce a most comprehensive internship report ON THE
BANK OF PUNJAB by compiling all the practical learning in systematic way. Hence
making the report unique. All information,s based on oberservation,the official
provides me documents and information. This effort and my interest in internship
can evaluate me in true prospective.

Importance of internship experience

My Internship experience was remarkable during my internship I observed following
things

Internship provide you practical learning along with your bookish knowledge
Polish your skills
Concept becomes clearer
Increase your confidence level
Dynamic thinking becomes part of your daily life during this period of

internship period
Think out of box you have more questions answers session because of
which you becomes more versatile.

Aim and purpose of internship

Make students learn all concept that you learn in university
Interaction of students with working environment
Creating personal relationship

Limitation during internship

Following are the limitations I observed during my internship.
No entrance in cash counters because this area is very sensitive and only the
cashier is allowed no other staff member. Cashiers major responsibility is to
balance the cash at the end of the day. when cash is balance then other task
can proceed such as
Run the end
Back up of after, before offsite and week end day
Print all the sheets
Send data to IT department
Keep back up in order to maintain hand copy of data
Online Banking system for the entry of transaction was limitation because
every employee is responsible for his assigned work.In case if any wrong
entry is made then this will out the cash balance and create problem at the
end of day.

 Prohibited area was strong room where vault register and cash is kept only
three employees are allowed who got the key of strong room as Manager,
Operation Manager and cashier.
Not allowed to fill blank cheque for customer

Background /Review of industry

Banking plays a major role in a countrys economy. After partition of India and
Pakistan British governments commission distribute the reserves between
Pakistan and India.

In August 1947, various Banks transferred their headquarters and funds to India.
Before partition of Pak-o-Hind, some Banks were operated which were Chartered
Bank, Grind- lays Bank, Imperial Bank of India, Australasia Bank and Habib
Bank. After the independence of Pakistan, Muslim Commercial Bank Limited,
Bank

of

Bahawalpur Limited, Punjab National Bank and National Bank of

Pakistan were providing banking facilities to general public.

The State Bank of Pakistan was inaugurated by our great leader Muhammad Ali
st

Jinnah. On 1 July 1948. Australasia Bank and Habib Bank were providing
facilities to the Pakistans nation. After some period, Australasia Bank Limited was
converted into Allied Bank of Pakistan.
State Bank of Pakistan is a Central Bank of Pakistan. Other Banks are
Commercial Banks, Specialized Bank and Investment Banks.

Now a day in Pakistan, fifty four banks are operated with thousands of branches.
Banks are providing Banking facilities to their customers and clients by
offering different services and packages.
Pakistans banking sector consisting of Islamic Banks, Private Banks, Public
Sector Banks, and Micro Finance Banks. These Banks are doing Corporate
Banking, Trade Financing, Lease Financing and some Banks are providing
online banking facilities, ATM facility and money transfer facilities also.
Banking sector is a back bone of our economy. If this sector is making progress
3

than whole economy is also growing a lot. Our Agricultural sector, Industrial
sector, Mining sector, Export sector all depend on the banking industry because
Banks provide long term funds as well as short term funds to all these sectors to
meet out their short term as well as long term requirement. Hence, banking
progress is necessary indeed.

Functions of state bank

Under the state bank of Pakistan order 1948 the state bank of Pakistan was
charged with duties to regulate the issue of bank note and keeping of reserves with
a view to securing monetary stability in Pakistan and generally to operate

the

currency and credit system of country to its advantage.

The state bank of Pakistan looks into a lot different ranges of banking to deal with
changes in economic climate and different purchasing and buying powers.
Here are some areas that state bank looks into:

State bank sharia board approves essential and modal agreements for

Islamic mode of financing

Procedure for submittind claims with sbp in respect of unclaimed deposits

surrended by banks
Banking sector supervision in Pakistan
Micro finance
Small medium interprises
Minimum capital requirements for banks
Rimittance facility in Pakistan
Opening of foreign currency account with banks in Pakistan under new

scheme
Guidelines on different risk management
Guidelines on commercial paper
Guidelines on securitization
SBP scheme for agriculture financing

List of banks in Pakistan

Nationalized scheduled banks
National Bank of Pakistan
Bank of Khyber
4

 Bank of Punjab
First Women Bank
Sindh Bank

Specialized banks
Industrial Development Bank
Zaria Taraqiati Bank Limited
The Punjab Provincial Cooperative Bank Ltd

Card Issuer

Allied Bank Limited

Askari Bank
Bank AL Habib
Bank Alfalah Limited
Burj Bank (Formerly Dawood Islamic Bank)
Citibank Pakistan
Dubai Islamic Bank
Faysal Bank (Formerly Royal Bank of Scotland Pakistan)
Habib Bank Limited
JS Bank
Khushhali Bank of Pakistan
MCB Bank Limited
Meezan Bank Limited
NIB Bank Pakistan
Soneri Bank
Standard Chartered Bank Pakistan
Summit Bank (formerly known as Arif Habib Bank)
Tameer MicroFinance Bank Limited
United Bank Limited
Silk Bank
The Punjab Provincial Cooperative Bank Ltd

Commercial banks

Askari Bank
Bank Alfalah
Bank AL Habib
Barclays Bank Pakistan
First Women Bank
Habib Bank Limited
Habib Metropolitan Bank
Habib Bank AG Zurich
JS Bank
5

KASB Bank Ltd

MCB Bank Limited
Soneri Bank
United Bank Limited
Samba Bank Limited
Allied Bank Limited
Standard Chartered Bank Pakistan
NIB Bank
Silk Bank

Microfinance banks
Ad vans Pakistan Microfinance Bank
Apnea Microfinance Bank Ltd. (formerly NMFB)
Kashf Microfinance Bank (KMFB)
KhushhaliBank Limited
National Rural Support Programmed Bank Ltd. (NRSP Bank)
Pak-Oman Microfinance Bank Ltd. (POMFB)
Rozgar Microfinance Bank Ltd. (RMFB)
Tameer Microfinance Bank Ltd. (TMFB)
The First Micro Finance Bank Ltd. (FMFB)
The Punjab Provincial Cooperative Bank Ltd
Waseela Microfinance Bank

Islamic Banks

Bank Islami Pakistan Limited

Burj Bank
Dubai Islamic Bank Pakistan Limited
Meezan Bank Limited
Al Baraka Bank (Pakistan) Limited
Emirates Global Islamic Bank

Members of Pakistan bank association

Government Owned Banks

First women bank limted

Khushhali bank limited
National bank of Pakistan
SME bank limited
Sindh bank limited
Bank al Khyber
The Bank of Punjab
6

 Punjab provincial cooperative bank limited

Zarai teraqiati bank limited

Privatized Banks

Allied bank limited

Habib bank limited
MCB bank limited
United bank limited

Private Banks

Al Baraka bank limited

Askari bank limited
Bank Alflah limited
Bank al Habib limited
Bank islami pakistam limited
Burj bank limited
Dubai Islamic bank Pakistan limited
Faysal bank limited
Habib metropolitan bank Limited
JS Bank limited
kASB Bank limited
Meezan Bank limited
NIB Bank limited
Samba bank limited
Silk bank limited
Soneri Bank limited
Standard charted bank (Pakistan) Limited

Foreign Banks

Barclays bank PLC limited

Citibank N.A Pakistan
Deutsche Bank AG, Pakistan
HSBC bank Middle East Limited Pakistan
HSBC bank Oman S.A.O.G(Formely oman international bank
(S.A.O.G)

Context and Background of Bank of Punjab

History

The Bank of Punjab started functioning with the inauguration of its first branch of 7Egerton Road, Lahore on November 15, 1989. The founder of the bank Mr. Nawaz
Sharif performed the inauguration.
It was given the status of scheduled bank in 1994.There are 284 branches all over
the country and it has given employment to 5500 employees. Branches of this bank
are increasing gradually which is showing that customers are placing confidence and
satisfaction in the services of bank.Actully it made wonderful achievement in very
short period of time. From financial point of view we say that bank is improving itself
very rapidly.
The Bank of Punjab is working as a scheduled bank with its branches in all major
cities of the country. The bank provides all types of banking services such as Deposit
in Local currency, Client Deposits in Foreign currency, Remittances and Advances to
businesses, trade, industry and agriculture. The Bank of Punjab ahs entered into a
new era of science to the nation under the experienced and professional hands of its
management.
The Bank of Punjab has played a vital role in the national economy through
mobilization of untapped local resources, promoting savings and providing funds for
investments.
The Bank of Punjab has played a vital role in the economy through mobilization of
untapped local resources, promoting savings and providing funds for investment.
The Bank of Punjab has the privilege to discharge its responsibilities towards
national prosperity and progress. Within the couple of years of its scheduling, the
bank has not only carved out for itself prominent niche in the mainstream banking of
the country but in certain areas it has the distinction of taking the lead. In short span
of time the Bank has been able to evolve a distinct corporate culture through of its
owned-based policies, which are realistic and are on highly professional footings.

Selected bank
I have selected this bank for my internship. Shortly it is known as BOP and the
branch at which I have done my internship is at Walton road Lahore. In banking
sector each branch has its own unique code and whole working is based on this
code and my branch code is 158.
8

VISION STATEMENT
TO BE CUSTOMER FOCUSED BANK WITH SERVICE EXCELLENCE

MISSION STATEMENT
To exceed the expectation of our stakeholders by leveraging our relationship with
the Government of Punjab and delivering a complete range of professional solutions
with a focus on programme driven products and services in the agriculture and
middle tier markets through a motivated team

Our Core Values

These are the values we celebrate;

Our Customers:

As our first priority

Profitability:

For the prosperity of our stakeholders that allows us to constantly invest,

improve and succeed

Corporate Social Responsibility:

To enrich the Lives of community where we operate

Recognition and Reward:

For the talented and high performing employees

Excellence:

In everything we do

Integrity:

In all our dealings

Respect:
9

For our customers and each other

Services of bank of Punjab

The bank provides all types of services such as

Deposite in local currency

Client deposite in foreign currency
Advances to Business
Trade
Industry and Agriculture
ATM facility
On-Line Banking
E-Banking
Dabit Card
Customer financing

Aasaih Loan

Quick Cash

Car Loan

House Loan

Small Cash Personal Loan

BOP Motorcycle Loan

Agriculture financing
Corporate financing
Commission free Remittance
Zarco Exchange Remittances
Collection of utility
Lockers facilit
Account Opening form

Types of Accounts

Current account
Saving Account
Fix Account
Foreign Currency account

Profit Loss sharing Term account

10

PLS Saving Account

Senior Citizen Account

Gharayloo Saving Account

Ziada Munafa Saving Account

PLS-Saving Profit plus Account

Agriculture Schemes

Agri finance branche

Kisan dost running finance facility
Kisan dost lease finance facility
Kisan dost cold shortage finance facility
Kisan Dost green house finance facility
Kisan dost livestock development scheme
Agriculture scheme mark up

Trade loans
Trade finance is a loan provided to the importers and exporters to make their
transaction effective. This enhances the global business. The Bank of Punjab makes
some trade processing centers to cooperate the exporters and also to the importers
in different cities of Pakistan such as Lahore, Islamabad, Rawalpindi and Karachi.

Commercial finance

Running Finance

Cash Finance

Demand Finance

CNG Filling Station Scheme

Auto Lease Financing Scheme

Car Lease Financing Scheme

Karobar Barao Scheme

Fertilizers Dealers Financing Scheme

11

Ali Akbar Group_ Franchise Financing Scheme

Atlas Honda Limited _Authorized Dealers Financing Scheme

Financing Scheme_ Purchase of Office/Shops

Earnings of BOP
Bank of Punjab make income From following sources
By investing deposits further in business following the principal of
diversification
By lending money to needy customer keeping in view the full safety
and making sure that money is going into safe hands
Bop also generate revenue by opening of letter of credit that is shortly
is known as L/C.
Bank of Punjab also make revenue from the collection of utility bills as
BOP charge 7 rupee per bill.

Organizational Structure

Chairman

Board of directors

Chief Executive Officer

Executive Committee
12

Executive Incharges

Area Manager North

Area Manager South

Branch Manager

Manager
Operation
Branch Staf

Function of Board in formulation of strategies

Policy Formation
Management of Bank
Statement of ethics and Business practices
Corporate strategies
Other functions

Policy Formation
For policy formation directors meet once in a month.In meeting policies of last month
are usually discussed.If there is need of review, then the directors have right to do
that but collectively.
Management of Bank
13

Board of director also discuss about the management of all branches,performance of

managers of all managers of each branch is discussed individually.On the basis of
performance,it is decided wheather a branch manager deserve reward of his
performance or he must be punished for his negligence.
Different department in bank of Punjab perform different function.There are
departments like Customer,Credit ets,they have their respective function.

Administeration department make just intervention where there is a problem of

staff.In the branches,every manager have direct link with its sub ordinates.The bank
manager assign emplees of bank particular jobs.There is job rotation avoiding the
difficulties in case any employee is absent.The board of directors Or higher
managers set goals to the managers or middle and lower level of management.The
task specify not only what is to be done and exect time allowed to particular task.The
board consisting of 10 directors and a managing director interviews the managers
and upper level management.

Statement of ethics and Business practices

It isprepared and circulated annually by board of directors in order to establish a
standard of conduct for directors and employees which statement shell be assigned
by each director and employee in acknowledge of his understanding and acceptance
of standard of conduct.

Corporate strategy
The board of directors adopt vision mission statement and over all coporate strategy
for listed company and also formulate significant policies,having regard to the
materiality,as may be determined it.

Other function by BOD

Risk Management
14

Human Resource management

Procurement of goods and services
Marketing
Determination of term of credit and discount to customer
Write off of bad /doubtfull debts Advances and receivables
Acquisition or disposal of fixed Assets
Investments
Determinatin and deligation of financial powers
Health safty and environment
Borrowing of money and amount in excess of which borrowing
will be sectioned by general meeting of shareholders.
Donation,charities,Contributions,and other payments of similar nature

My Internship Program
Starting Date:

26 March 2015

Ending Date:

23 June 2015

Time Spent by me in Different Departments

Account Opening Department

2 weeks

Clearing Department

2 weeks

Remittance Department

2 weeks

Pension & Cheque Book

2 weeks

Work done by Student

15

Cheque
An

unconditional

order

in

writing

drawn

on

specied

banker,signed

by

drawer,requiring a banker to pay on demand a sum certain in money to,or to the

order of,a specified person or to the bearer and which does not order any act to be
done in addition to the payment of money.

Types of Cheque
There are following types of cheque as.

Bearer Cheque
It is also known as Open cheque. Holder of this cheque can cash this cheque from
bank. We can receive payment of this cheque at cash counter.

Order cheque
This cheque contain the name of particular individual to whom payment will be maid.
Holder of this cheque cannot cash this cheque.

Cross cheque
Cheque whose top left side contain two perrallel lines is called cross cheque.we
cannot receive payment of this cheque from cash counter first we will have to open
account then we can receive payment of this cheque.There are two types of crossing

General Crossing
16

When two parllal lines on the face of cheque are just contain Account payee,&Co,Not
negotiable it is called general Crossing
Special Crossing
When two parallel lines on the face of cheque contain name of banker it is called
special crossing. For special crossing two parallel lines are are not necessary just
name of banker name will convert the crossing in special crossing.Here there is no
fear of making wrong payment. Just banker whose name has written will be able to
receive payment.

Post Dated Cheque

That cheque that we give to anyone in advance and that individual just will be able to
cash this cheque in future at particular date.It is also known as advance cheque.

Out Dated Cheque/Stale Cheque

Cheque whose date to cash has passed.This cheque is called Out Dated cheque.

Blank Cheque
This cheque just contain signature.No any other content has been filled.we can fili
this cheque according to our own will and can cash.

Mutilated Cheque
Cheque that contain wear and tear. Banker must see that cheque is not mutilated
because if banker will ignore this point he will be liable to this. However mutilation by
accident may be accused if drawer dclare about this fact.

Traveler Cheque
This is a cheque that is used in place of hard currency.These are used when we are
going any where or foreign and we do not want to carry cash with us.then we go to
bank and get cheque equal to amount carry.If it is lost it is re-issued.

Bounce Cheque
17

Dishonour cheque because of any reason is called Bounce cheque.Reason may be

mutilates cheque.

Contents of cheque
Pay

Rupees in words
Rupees in figures
Cheque No
Date
Name of bank on left side of cheque
Signature
Branch code

The Bank of Punjab

Cheque NO.

Branch code 158

Date

Pay
Rupees

Rs.

Do not write below this

line

Signature

Specimen of cheque

Cash Cheque
If any person want to cash cheque of any other person then very first we will demand
id card copy then original id copy then we match the copy with original id card then
payment is made.
If any one want to cash cheque his own then we will just match signature on cheque
with ss card.

Clearing
18

There are two types of clearing

Outward clearing
Inward clearing
Outward clearing
When we receive cheques of different banks and then we sent cheues to NIFT then
NIFT send cheques to corresponding branches after sorting bank wise and code
wise.It is called Outward clearing

Inward Clearing
When our customer give cheque to any other bank and then that particular bank
send cheques to NIFT then through NIFT we receive our cheque .It is called inward
clearing.

Procedure for clearing a cheque

Our customer receive cheque from his debtor who has account in any other bank
then our customer comes to us and say deposit this money in my Account.first of all
customer fill deposite slip then we attach cheque with deposite slip and put
clearance stemp on deposit slip on both bank copy and customer copy.similarly
different cheques we receive of different banks.
After all we gather cheques make entry in computer then an individual comes from
NIFT and we give these these cheques to that person.
Each bank has its own representative in NIFT. There cheques are sorted bank wise
then cheques are sorted branch wise then cheques are sent to their corresponding
branches.
After it

corresponding branches cheque amount in Account of that particular

customer and similarly in accounts of all customers if there is amount in all accounts
that particular will deduct amount from accounts of customers

19

and send bach device to NIFT regarding that these particular cheques are cleared
,these accounts have amount in accounts then NIFT send this device to our bank
and then we will transfer the amount to our customer account by crediting our head
office account.

Flow chart of Outward clearing

A/c holder of other
bank gives cheque
to a/c holder of BOP

A/C holder present

cheque to BOP

Bank keep cheque

and makes
tansaction

Cheque
send to
NIFT

Their own branch

instrument, date
of instrument,
Date of clearing,
Over writing,
Amount in figures
and words

NIFT send
cheque to
branch
whose
cheque is

Other bank
receive
cheque and
see the
following

BOP=Bank of Punjab
158= Branch code
A/C=Account number
20

Bank debit
account of
customer,credit
a/c Of NIFT

NIFT Transfer
amount to drawee
bank

NIFT=National institute of facilities technology

Flow chart of Inward clearing

BOP cheque
go to other
party

Their own branch

Instrument,Date
of
instrument,date
of clearing,over
writing,amount
in figure and

CHQ holder
goes where he
has own
Account
Bank keep
cheque and
make
transection

BOP debit the

account of
customer and
credit the account

At evening
Bank send
CHQ to NIFT
NIFT transfer
amount to drawer
bank

NIFT send this

CHQ to BOP

Bop check the

following
things

BOP=Bank of Punjab
158=Branch code
21

A/C=Account Number
NIFT=Natioal institute of facilities tehnology

Return of Cheques by NIFT

NIFT may return these cheques because of following reasons
Mutilated cheque
Amount is not matching with device

Account Opening form

Opening an account with bank create a relationship between customer and banker.

Contents of Account Opening form

Branch Name
Customer write the branch name of BOP(where it is located)

Branch Code
The bank of Punjab Walton road Lahore cantt code is 158.Every branch has
its own code for separate identification. Here customer write code of that
branch where he wants to open his account.On right side of form that contain
three attributes are account number, and date must be filled by officer who
open an account

SBP code
Else there is also code of state bank of Pakistan that must be fulfilled by
concerned officer

On left side types of Accounts

Customer has to select what type of account he wants to open. Whether he wants to
open current account, saving account. Fixed account or fixed Account because all
these accounts have their own rules and regulation as
22

Current deposited Account

Balance require to open this account is 500/ This account is suitable for those customer who will make transaction
number of times in a day.
Minimum maintenance balance require 10000/ In case balance below than 10000 then 75 rupee month are charged to
accounts.
Businessman normally prefer these these accounts.

Profit and loss Account

Balance require to open this account is 500/This account is suitable for salary earner and wage earner etc.
Minimum maintenance balance is 10000/In case balance below this 10000/- 75 rupee per month will be charged
Customer get benefit @ 1.75% per annum.

Basic banking Account

Balance require to open this account 1000/No fee for maintaining the BBA Account
If BBA Account is Nil for six month then bank can close this account
Customer get profit of @ 2.75% per annum

Currency of Account
Here Customer have to select currency that in which currency customer will
deal because each currency has its own rules and regulation as of foreign
currency.Zakat is exempted on foreign currency account.

Title of account
Here customer has to write title of account and title of account may be
individual partnership or joint company.Actully here will be the name of
customer.

Contact
In this all information of customer is mentioned like mailing address,alternate
address,phone no.mobile number,fax number or E-mail Address and it is very
important part because in specific circumstances bank has to contact with
account holder.
23

 Category of account
Here customer has to select account which type of account he wants to open.
Category of account may be individual joint or any business account.
Customer has to select these accounts carefully because all these accounts
have their own requirements.

Occupation
Customer has to tick on occupation

Zakat
Zakat is not applicable to current account ,not applicable to account of nonmuslim,foreign nation, or also not applicable on account of foreign currency.

Operational Instruction
Here

customer has to write name who will operate the account.In case

business we may write name of our manager,personal secretary or any other

any account holder.

Introducer
In case when any customer wants to open account in our branch,we
will require introduction of any one who is our already account holder.Because in
case any fraud we may ask to introducer.

ATM card
Customer also tick either he wants to take facility of ATM card or not.

E-Banking
Here customer also has to mark either he has to get online banking or not.

Applicant
In this section we record the information of applicant as his name ,father
name,Marital Status,gender,Nationality,CNIC,expiry date,issuing date,source
of fund.

Next of Kin
Here we record the information of that individual with whom bank can contact
else accountholder here we record information as Name Father/Husband

24

name,CNIC number,Adress.It is important here to mention that here must be

blood relation.

Additional Information
Additional

information

that

banker

take

is

type

of

customer,Public

Figure,Purpose of account,Nationality,source of income ets.

Business information
In case business account we will get information as name of business,nature
of business,type of industry,yearly income,or may be NTN number.

General Rule and regulation

On account opening form there is wide variety of information regarding
different accounts

Most important rules that BOP Follow

Officer must look the Origional CNIC and attached photo copy of CNIC
Introducer
CNIC copy of Next of kin

Procedure for Opening Account (General)

When any customer want to open an account ,first of all we follow the following
steps.

Information
Very first we get information of different type as purpose of opening an account,
which type of account you want to open.

Documents
Then we require documents of different types which necessary to open an Account.I
will let you know later that what are these documents.

Opening of Account

25

After obtaining information ,filling of form,and after attaching documents we open an

account.

Common Documents for opening account

ID card copy Also see original ID card
Veriysis( for verification of Id card)
NAB and OFAC (wheather customer is blacklist or not both nationally and
internationally.
KYC (know your customer)
Through this document we identify risk associate with customer opening an
Account
Letter copy (that is sent to customer house after opening account to verify
customer real Address
Above mentioned documents will be used for every type of individual of any type.

In Case Business Man

In case If business man want to open an account all above documents will be
used .Extra document that will be used is
Business Proof,

Here we take request for opening account on letter head as

business proof.

In case open Account for Scholership

All above mentioned documents will be used and extra documents we will require
are
College ID card
Cheque Copy
Institute letter

In case open account for Pension

All above mentioned Documents will be used and extra that will be required are

26

 Pension Copy
Bill Copy

Important Information regarding Opening an Account

If customer can not sign in English or he will sign in urdo then we will take two
pictures from customer.One we will paste on front page of form second we will paste
on ss card. Two following informations we will write on first page of form
Are
Age,M.O.I (Mark of identification)
In case of Thumb account a document is used where customer make sign and say I
will personally come to bank to withdraw cash and I will paste thumb on cheque in
presence of Bank officer.

Flow Chart of account Opening

Customer
Obtained
Informaton

Business proof
College id
copy,cheque copy

Filling of Account
opening form

Pension copy

Document
Required
ID copy, Cover
letter,KYC,NAB

Employee letter

Verification of
documents

Account number is
entered in account
opening form

Final verification by
manager
Computer generate
account Number

Account of
customer is opened
27

Signature
Four signatures are obtained in boxes and else it we obtained signature on each
page of form.

Stamps
In boxes we paste stamp of Signature Admitted and on page of form we paste
stamp of Signature Verify

Account Closing
One application form is available to help the customer to close his account.

Flow chart of Account closing

Filling and submission of
Application

Cheque book returned by

customer

Officer close the account

and no charges taken by
BOP
Payment of all balance in
account by bank

28

Term deposit Receipt Form

It is form for if anyone want to fix his amount for more than 5 or 10 year.He fill this
form.it does not necessary that if any ony want to fix his amunt in our
bank so he must have account in our bank..
Our customer can take amount back before maturity date but here he will have to
write an application.we will get signature on this application.
After it for example customer fixe amount for 10 year and customer has received
intrest for 5 year ,we will get back that intrest.
Here one thing is notable that bank will not lose any thing but customer will lose tax
amount that he has paid. Customer will make payment to bank of full interest.

Remittance
I know how to deal with customer who has come to receive remiitance..Pakistani
who sent money from abroad he also give a code to Pakistani receipiant.then
Pakistani recipient comes to bank to get money.
we will have software that will be separate for Xpress money and separate for
westeron.then we write code in conserned software if the money has come fom
broad then a form will get open which contain the detail of sender and receipiant
then we write recepiant CNIC no on form then ask how much cash has sent your
relative then a button is pressed at right side at bottom then a form get open. We will
get print of that form.
We attach id card copy of that customer and also see original id card and paste
stemp ORIGIONAL SEEN AND VERIFY on form.

29

Then on right side we paste our sign and on left side we get sign of customer then 2
sign more are obtained on the back side of print and say to customer,go to cash
counter and receive your money.

Pension
When any one come to receive pension we just see pension book make entry
in computer, we also make entry on pension book. Lastly we fill cheque of that
customer and refer toward cash counter.

Cheque book
To withdraw cash back from his account, we need cheque. Cheque Book may be
contain of 25 cheque,50 cheque 75 cheque,100 cheques.There will be different
charges for different cheque books..

30

Chart of issuing cheque book to customer first time

Customer require cheque book first

time

Authorized officer working on F-11

Form

Sign of two
authorized
officer

Cheque No.after
issue of cheque
book

Customer working on F-11 Form

Date

2 sin of
customer

Account No
Title of account
Address

After completion of required information,request

send to NIFT

NIFT send statement of acceptance against this

request

31

# of leaves

Name

Within 5 or 6 daysNIFT send cheque book to

BOP 158

BOP =

Bank of Punjab

158 =

Branch code

A/C

NIFT =

Account number
National institute of facilities Technology

In case customer lost cheque book

Customer must submit
application along with form
F-12
Guarantee of account holder
of that branch is required

Bank process start and then

request send to NIFT

NIFT send Statement of

Acceptance against this
Within 5-6 days NIFT send
cheque book to bop 158

Authorised officer fill cheque

book form # receiving cheque
book from NIFT

BOP=Bank of Punjab
32

158 = Branch code

A/C = account number
NIFT= National institute of facilities technology

Whenever cheque book lost filling of form require two things

Application by customer and All relevant information such as account
number,date on which application was submitted to bank,number of leaves for
new cheque book,full name,address and 2 sign.
Reference of any account holder of that branch is required who can give
gurantee of that customer to bank.

Important Information
In case to cancel the leaves of old cheque book and issue new cheque book whole
process is done.

Charges of issuing cheque are Rs 3 per leave in case of PLS account

And RS 4 Per leaves on CD account
Charges of cancel lost cheque book is Rs.1000/Guarantee of Other account holder is also required so that customer cannot
cheat with bank.

Terms in Remittance
There are following terms
Online Transfer
Call Deposit
Pay Order
Demand Draft

Online Transfer
For transferring of amount

from one to other branch of bank of Punjab within or

outside the city then online transfer is preferable because it require less time. There
is a remittance form..Sender of amount is called benefactorand receiver is called
beneficiary.On form following information is written
33

Name of benefactor
Obviously name of benefactor is written on form
Date of remittance
Date will provide us information regarding transaction day.
Account No of benefactor
It is much necessary in case when amount is transferred from account.
Amount in words and figure
Amount in figure and words should write and should match to avoid any mistake.
Branch code
Branch code is much necessary for information that from which branch money is
being trasfered.
Customer branch name
Here we will write our branch name.
Telephone number
Here benefactor will also write his cell number so that in case any problem we may
able to call benefactor.
Same Information is put on form regarding beneficiary

Short Procedure of Online transferring

When all information is pasted on form then it is presented to officer. Officer get
connect to online status then enter code of other branch and account number of
receiver. All information about account holder get appear then entry is passed and
transition number is given. Then entry is get authenticate by other officer and then
amount is transferred to the account of receiver.This is called online transferring.

34

Online Transfer Flow Chart

Authentication
by other officer
by signing on
form

Customer

Filling of
online
deposite form

Back to officer

Amount
deposite at

Enter other
branch code
and account
number of

Form
presented to

Entry is made
and transition
number is given

Posting by
officer
Other officer
authenticate the
entry

Amount is
transferred in
account of

Pay Order
It is used to make payment within city Eg I purchase a car from tyota for rupees
2000000/- and I give cheque to Tyota they say give us pay order.
Then we will o to bank we fill online deposite slipe and deposite 2000000/- in bank
then bank make pay order and giv us and

35

then we give this pay order to tyota company

Bank charges for Order

Payment Order
Issuance of order

Charges
Rs 50 for account holder

Cancellation of payment order

Rs 200 for non account holder

Rs 100 for account holder

Issuance of duplicate

Rs 200 for non account holder

Rs 100 for account holder
Rs 200 for non account holder

And there are no charges for issuance of pay order to government .

Payment order that is printed is of yellow color.

Payment Order
The Bank of Punjab

Payment order
NO.2012/00241

Walton Road
Branch

Issued NO.25/7/2012

Rs=20,
00,000/-

Rupees: Twenty lac

Pay: Toyota Motor Company

Flow Chart of Pay order

36

Officer sign and

authenticate pay
order

Customer

Fill the pay

order form

Officer print the pay

order

Pay the pay

order
amount at
cash

Revenue stemps are

pasted on back of pay
order (Rs.2)

Cashier
collect the
amount and
return the
form

Pay order is ready and

issued to customer

Preent the
form to
officer and
ask for the
pay order

Posting by first
officer

Demand Draft
It is used to make payment outside city. Normall to pay fee etc. Eg.we have to pay
fee in Faisalabad .Here we will go to bank and receive DD by filling online deposite
slip and depositing fee.then we send this DD to institute by post where we have to
pay fee.before DD is received by institute ,we will send Advice to our main branch in
Faisalabad and then that institute will cash the DD from our main branch.

37

Flow chart Demand Draft

Customer

Posting by
officer

Authentication
by other officer

Filling of DD
form

Officer Prints
the DD

Pay DD
amount at
cash counter

DD is ready and
is given to
customer

Cashier collect
amount and
return form

Present to
officer and
ask for DD

Branch work after giving DD to customer

Prepare Device

Send to our main

branch of the city
befor DD received by
Institute
Institute can cash
DD from our main
38
Branch

Call Deposit Receipt

Shortly it is known as CDR.It is normally used in contracts
It is 10% of total amount.To get CDR we fill online deposit slip then amount is
deposited in bank and we become able to receive CDR.
After when GOVT. select any party then remaining CDR are given back to
Conserned parties .
On back side of CDR a stemp is Posted Security may be realized .In presence of
this stemp parties will be able to cash the CDR.
And the party who has been selected for

a particular project his CDR will be

discharged by owner,government,or institute whose name mention on the CDR right

after when project is finished.
Without this stamp security may be realized CDR cannot be realized. It may save
us from any fraud.

Date 14/7/2013

No:00420448

Call Deposit
Receipt
The bank of
Punjab Walton
Road Lahore

CDR NO: 0000004452

Issue NO: 14/7/12

The Bank of Punjab Walton

road Lahore Cantt.
39

From: Ahmed Shah

The sum of Rs: five thousand only

ATM card
ATM Card stands for Automated teller Machine. This is one of the products of the
bank of Punjab in order to provide convenient to customer after ban timing. He/she
can withdraw money from his account using this card.

Procedure for ATM

To get ATM card first of all we will have to become account holder of the bank of
Punjab.when customer want to get ATM card ,there comes following steps
First of all accountholder has to fill application form.customer give full detail about
himself.

Bank of Punjab deduct charges Rs.316 for issuance of card to customer and same
amount is deducted annually.
In this step all information about about customer is sent to IT department
After it IT department start its process and then send card to BOP branch within one
week which require it/
Then card is issued to customer

Flow Chart of ATM card

Filling the
application form
ATM card

ATM charges
deducted 316

Must fill date of

birth and
mother name

40

Within 10
days card
is sent by
IT
departmen
t

Issue card
to customer

Send information
to IT department

Activate
card by
calling on
universal
number

Process by IT
Department

Day End
Last of the day date is stored in separate plates and is also sent to IT department.
So that in case of any problem in the morning we may recover this date from our
plates or IT department

Ratio analysis
Liquidity Ratios
1. Current Ratio=Current Assets /current Liabilities

2011

2012
41

126773515/238747269
.53

162989034/267556490
.60

Graphical Representation

current Ratio
0.62
0.6
0.58
0.56
0.54
0.52
0.5
0.48

0.6
current Ratio
Linear (current Ratio)
0.53

2011

2012

Interpretation
The current ratio should ideally be 2:1.It mean for every 1 rupee liability there should
be 2 rupee. Here the situation of bank of Punjab is that in 2011 the bank of Punjab
had .53 rupee for every one rupee liability while in 2012 the bank had .60 rupee
liability for 1 rupee liability. Here what the data is showing the bank of Punjab is
moving toward betterment.

2. Acid Test Ratio=liquid assets/current liabilities

2011
20305440/238747269
.085

2012
20399421/267556490
.076

Graphical Representation
42

Acid Test Ratio

0.09

0.09

0.08
0.08
Acid Test Ratio

0.08

Linear (Acid Test Ratio)

0.08
0.08

0.08
0.07
0.07
0.07

2011

2012

Interpretation
This ratio is calculated to see most liquidity position of bank.Ideally it must be 1:1.
Here the liquidity of Punjab bank in 2011 was .085 but in 2012 liquidity was .
076.Here the data has shown that sign of liquidity is not positive.Liquidity has
decreased.

3. Absolute Liquid Ratio=Absolute liquid assets/ current

liabilities

2011
20305440/238747269
.085

2012
20399421/267556490
.076

Graphical Representation
43

absolute liquid ratio

0.09

0.09

0.08
0.08
0.08
0.08

0.08

0.08
0.07
0.07
0.07

2011
absolute liquid ratio

2012
Linear (absolute liquid ratio)

Interpretation
Here the standard is ratio must be of .5:1.but the ratio of Punjab bank in 2011 was .
08:1 and in 2012 ratio was .07:1.Data is showing that absolute ratio of Punjab bank
has decreased in 2012 that is not good sign.

4. Gross spread ratio=net interest/interest income

2011
388260/20685011
1.88%

2012
2143106/24666024
8.69%

Graphical Representation

44

gross spread ratio

10.00%
8.69%

9.00%
8.00%
7.00%

gross spread ratio

6.00%

Linear (gross spread

ratio)

5.00%
4.00%
3.00%

1.88%

2.00%
1.00%
0.00%

2011

2012

Interpretation
Interest income in 2011 was 1.88% and 2012 was 8.69%.Bank has improved its
efficiency and interest earned % has increased in 2012 which is positive sign from
the side of bank.

Long term Liquidity ratio/Solvency Ratio

1. Debt ratio=Total liabilities/total Assets
2011
270224941/280997531

2012
319739551/332111054

.9617

.962748

45

Graphical representation

Debt Ratio
0.96

0.96

0.96
0.96

Debt Ratio
Linear (Debt Ratio)

0.96
0.96
0.96
0.96
0.96

2011

2012

Interpretation
In case banks if debt ratio is up to 90 % then there is no problem .If debt ratio is
above 90% then situation will be alarming.If we tal about bank of Punjab it was
already in alarming siruation in 2011 with 96% debt ratio and in 2012 debt ratio has
increasd to some extent thats not good.

2. Equity ratio=total Equity/Total Assets

2011
7202930/280997531
.0256

2012
6475407/332111054
.0195

Graphical Representation

46

Equity Ratio
0.03
0.03
0.03
0.02

0.02

Equity Ratio
Linear (Equity Ratio)

0.02
0.01
0.01
0
2011

2012

Interpretation
Equity in 2011 was .0256 and in 2012 was .0195 .Data is showing that equity of
Punjab bank in 2012 has decreased and risk has increased. Decrease in debt and
increase in equity give positive sign.

3. Debt equity Ratio=Total debt/Total Equity

2011
24963566/7202930
3.46

2012
44683000/10733000
4.16

Graphical Representation

47

4.5

4.16

4
3.5

3.46

3
2.5

Debt Equity Ratio

Linear (Debt Equity Ratio)

1.5
1
0.5
0
2011

2012

Interpretation
Debt equity ratio in 2011 was 3.46 and this ratio was 4.16 in 2012.Data is showing
increase in debt and decrease in Equity. Because of increase in debt risk has
increased and decrease in equity is not showing a positive movement of bank.

4. Interest coverage Ratio=earnings before interest and

tax/Interest

2011
4234028/3711281
1.14

2012
5962241/4558349
1.30

Graphical Representation

48

Intrest Coverage Ratio

1.35
1.3

1.3

Intrest Coverage Ratio

1.25

Linear (Intrest Coverage

Ratio)

1.2
1.15

1.14

1.1
1.05
2011

Category 2

Interpretation
This ratio shows either company will be to pay interest from its profit or not. This ratio
in 2011 was 1.14 but this ratio in 2012 was 1.30.Data is showing that capacity to pay
interest in 2012 has increased and it is a positive signal from the side of Punjab
bank.

Profitability Ratios
1. Gross profit Margin=gross profit /income

2011
522747000/4234028000
.12

2012
1403892/5962241
.23

Graphical Representation
49

Gross profit Margin

0.25

0.23

0.2
Gross profit Margin
0.15

Linear (Gross profit

Margin)

0.12

0.1
0.05
0

2011

2012

interpretation
More this ratio more will be better for bank. In 2011 this ratio was .12 and in 2012
this ratio was .23.Data is showing gross profit in 2011 was low but has increased in
2012.This increase is showing positive movement of bank of Punjab.

2. Net profit margin=Net profit/Income

2011
347973/4234028
.082

2012
1633841/5962241
.27

Graphical Representation

50

Net Profit Margin

0.3

0.27

0.25
0.2

Net Profit Margin

Linear (Net Profit Margin)

0.15
0.1

0.08

0.05
0

2011

2012

Interpretation
More this ratio more will be better will be for bank. This ratio in 2011 was .082 and in
2012 was .27.Data is showing increase in net profit margin that is showing financial
improvement of bank of Punjab.

3. Advances to deposit ratio=Total advances/Total Deposit

2011
237896700/127129501
53.44%

2012
149605002/266055781
56.23%

Graphical Representation

51

Advances to Deposit ratio

56.50%

56.23%

56.00%
55.50%
55.00%

Advances to Deposit ratio

54.50%

Linear (Advances to
Deposit ratio)

54.00%
53.50%

53.44%

53.00%
52.50%
52.00%

2011

2012

Interpretation
In 2011 this ratio was 53.44% but in 2012

this ratio was 56.23 %.This data is

showing that deposits has increased and advances has also increased that is a
favorable for bank.

4. Deposits to shareholders equity=total deposits/total

shareholder equity

2011
237896700/7202930
33.02 times

2012
266055781/6475407
41.087 times

52

Graphical representation

Deposites to SHE
45

41.09

40
35

33.02

30

Deposites to SHE

25

Linear (Deposites to SHE)

20
15
10
5
0

2011

2012

Interpretation
In 2011 this ratio was 33.02 and in 2012 was 41.08.which shows better position of
bank to pay equity and increase in this ratio is favorable for bank.

5. Earnings per share (EPS)=Earnings available for common

stockholder/Number of shares outstanding

2011
347973/528797
.66

2012
1633841/528797
3.089

Graphical representation
53

Earning per share

3.5

3.09

3
2.5
Earning per share
2

Linear (Earning per share)

1.5
1

0.66

0.5
0

2011

2012

Interpretation
More the EPS more the financial worth of bank.EPS of bank of Punjab in 2011 was .
66 and in 2012 EPS was 3.089.Data is showing considerable increase in EPS which
is showing the efficient operation of bank.

6. Return on Total Assets=Earnings available for common

stockholder/total Assets

2011
347973/280997531
.0012

2012
1633841/332111054
.00491

Graphical representation
54

Return on Toatal Assets

0.01
0

0.01
0

Return on Toatal Assets

Linear (Return on Toatal

Assets)

0
0
0
0

2011

2012

Interpretation
More this ratio more will be better for bank.Return on total Asset in 2011 was low but
in 2012 has icreased which is showing improvement of bank of Punjab.

7. Return on common equity=Earnings available for common

stockholder/common stock equity

2011
347973/5287974
.0658

2012
1633841/5287974
.3089

Graphical representation

55

Return on Common Equity

0.35

0.31

0.3
0.25

Return on Common Equity

Linear (Return on
Common Equity)

0.2
0.15
0.1

0.07

0.05
0

2011

2012

Interpretation
More this ratio better will be owners. This ratio was .065 in 2011 and in 2012 was .
3089.Data is showing that return was low in 2011 but has increased in 2012 that is
positive for Punjab banks owners.

Market Ratio
8. P/E Ratio= Market price/Earnings per share

2011
5.412/.66
8.20

2012
7.41/3.089
2.4

Graphical Representation
56

Price Earning Ratio

9

8.2

8
7
6

Price Earning Ratio

Linear (Price Earning

Ratio)

4
3

2.4

2
1
0
2011

2012

Interpretation
More this ratio more the confidence level of investors. Confidence in sense that they
will say company will perform good in future. As P/E ratio of Punjab bank was 8.2 in
2011 and in 2012 was 2.4.Data is showing decrease in P/E ratio that will cause
decrease in confidence level of investors.

2. Market book Ratio=Market price per share/book value per share

2011
5.412/10
.54

2012
7.41/10
.74

Graphical Representation

57

Market book Ratio

0.8

0.74

0.7
0.6

0.54
Market book Ratio

0.5

Linear (Market book Ratio)

0.4
0.3
0.2
0.1
0

2011

2012

Interpretation
When the investors perceive positively any bank or company then investor is willing
to pay more than its book value. In case negative perception about company or bank
they will try to pay low than its book value. As in 2011 investors were willing to pay .
54 but after it because of its efficiency in 2012 they were willing to pay .74

3. Book value Ratio=total share holder equity/Shares outstanding

2011
7202930/528797
14

2012
6475407/528797
12.24

Graphical Representation

58

Book Value Ratio

14.5
14

14
13.5

Book Value Ratio

13

Linear (Book Value Ratio)

12.5

12.24

12
11.5
11
2011

2012

Interpretation
More the book value ratio more the better for company. As book value ratio of Punjab
bank was 14 in 2011 and in 2012 was 12.24.Data is showing downward position of
bank of Punjab because of decrease in book value ratio of Bank.

SWOT ANALYSIS
Strengths
All we know that The bank of Punjab is supported by government of Punjab
which cause building of trust of clients on bank
It has been awarded with AA- for long term rating and A1+ for short term
rating. It has been awarded to bank because of its sound financial
results.Long term means here there is low credit risk and it has strong
59

financial capacity to repay long term loan.Short term mean it can fulfill its short
term obligation very well.
It has large network of its branches.There are 284 branches in all over the
Pakistan.
The bank of Punjab has computerize banking system
The bank of Punjab provides online facilities to its customers.If any customer
want to see its statement at home he can use online facility of bank of Punjab.
There are many training center of Punjab bank to train its customer.There are
different training session are held for its old as well new employees.
It is bringing much efficiency in its operations.It is growing itself very rapidly.
Because of which it is getting improve its financial position day by day.
BOP has signed agreement with government of Punjab to provide facility
regarding to SME financing to the engineering firms of government of punja
for managing infrastructure.
The Punjab bank has been awarded among top six banks in Pakistan
regarding remittance.
Bank of Punjab is doing very well to improve its performance through Clint
focused policies to maximize value and satisfaction.
Wide range of agriculture loan scheme as compare to other province bank
It is managing the chief minister self employment scheme for unemployed
educated youth.
It is preparing different policies to exceed the customer expectatios.
BOP follow rules and regulation very strictly which received from Punjab
government.so it make the environment in disciplined
Because of name Punjab many people prefer to deposit money in this bank.

Weaknesses
Bank of Punjab has very few branches out of province Punjab but other bank
has branches in all other provinces as in Punjab province.thats why all other
bank has competitive edge over Punjab bank in all other provinces.
As pujab bank has numerous branches in province Punjab ,it is much difficult
to manage these branches further it increases the cost of operation.
Employees of bank of Punjab are not satisfied with pay scale increments and
permotion criteria as compared to other banks.
The Work Responsibilities are broken into small parts.

60

 It is offering product as other bank.Bank is offering regular product line.It

needs to enhance its product line.Because of which it does not have
competitive edge over other banks.
Emplyeest turn over rate is increasing because they are not satisfy with pay
scale structure of bank.
Bank is still using old methods for working and for documentation.
BOP has good product and service but It does not participate in permoting its
product on electronic media,less permotion activities.

Opportunities
As economy is growing There is more investment demand in Pakistan.Banks
can make considerable investment ,earning much profit and in this way they
can enhance their business.
Import and export is increasing It should increase its corporate branches to
get benefit from this trade.
SME require more fund to enhance its infrastructure to imorove its
quality.Banks are the main source of this funding.They can lend them and
much profit.
Because of large amount of deposit of government it has

opportunity to

increase its branches/network

Bank has opportunity to earn commission on government transaction
Because of large fund it has opportunity to introduce new agriculture schemes
to have large market share.
Due to increase in deposites it can increase its investment.

Threats
Punjab bank has major deposite of government of punajb.With the change of
government policies ti may affect the bank

61

 Entrance of foreign bank in competition with local bank is major threat for
bank of Punjab.
The state bank often impose various restrictions on banks.Therefore none of
bank is independent in policy making and can lounch any product without
permission of state bank of Pakistan.
Government lagislation is also the major threat to the bank of Punjab.
Political factors more influence the bank of Punjab.
Inflation is big threat for BOP,It leads to reduce the deposite by reducing
the consumer as well as working condition

Due to un stability among country and its economic condition investors

hesitate to invest their revenue.
Modern Marketing consept and efficient services adopted by competitors is
also threat to BOP.

62

Conclusion
I conclude that Bank of Punjab is the one best bank in all local banks.It is improving
itself very rapidly.It is bringing much efficiency in its operations.Because of having
numerous branches in province Punjab it has competitive edge over all other
banks.Here I also say that There are also some negative points in this bank that
are ,it has no unique product line it is offering product which are also being offered by
other banks.One point more that It has major accounts of government .so if because
of any reason if government go down then there will also be the probability to go
down for the Bank of Punjab.Because of its continouse imorovement any one can
join this bank for his long term career confidently.
I have learned many things related to banking sector during my internship.Staff of my
branch was very cooperative and supportive.whenever Iasked question they
supported me.They answered me very politely and

felt pleasure when I asked

question. working environment of my branch was very comfortable and efficient.

Branch Manager and Manager operation are the man of principles, very regular and
punctual,honest,hard working, friendly with other employees. All other employees are
very hard working. They do not consider the limit of time. They are very loyal and
committed to Organization.
Because of rapid improvement and so popularity among people we may say that
management of bank of Punjab is very strong above that it is government bank.

63

Recommendations

Being the government bank it has major government accounts.So I

recomened that

The bank of Punjab must have diversification in accounts.It

must
have accounts of other financial strong parties else government.
To attract more and more customer bank should provide unique services or
value added services.
Bank should Increase its product line to attract new customer
Bank should support the employee in case any task assigned to employee
through training session.
Bank must have its pay structure and compensation according to market
Banks must have increment system must be compatible to its competitors
BOP must train their branch managers to have cooperative relationship with
their employees.
It must conduct training session for its new and old employees to have
employee up to date.
Bank must have recognition programmed as employee of the month
Bank must give fully power and freedom to workers so that they feel
ownership. They feel own results. They will feel that they will be affected by
the results.
Bank should care their employees regarding bonus, incentives, stock option
and these must be according to market.

64

Skill Acquires during Internship

Skills that I have acquired during my internship are
I knew how to fill cheque and also came to knew that we will never fill the blank
cheque on behalf of our customer.
I knew what is clearing of cheque and what the procedure of clearing a cheque is
and also came to knew types of clearing.
I knew how to open an account. what is procedure of account opening.I came to
knew in which case which documents are required.I knew which stemps which will
be pasted on account opening.
I knew how to deal with customer who have came to receive pension.what is the
procedure to give them pension.
I knew how to deal with customer who have to receive their money came from
abroad.I knew what is the procedure to give them remittance.
I knew how to issue ATM card. What is the procedure to issue ATM card to customer
I also came to knew how to issue cheque book.i knew when cheque book is lost then
what to do.
Else it I have learned about
What is online transferring?what is its procedure?
What is pay order?what is procedure to to have a pay order?
What is DD? What is procedure to have Demand Draft?
What is Call deposit Receipt?what is the procedure to have CDR?
Proof of that I knew al these thinge is that I have explained all these things one by
one along with procedures theoretically and using flow charts.

65

References

Amin

Branch Manager

03334407471

Khalid Latif

Manager Operation

03214233911

Mehmood

Account Opening Officer

03004202255

Ali

Clearing officer

03004487015

Sheheryar

Remittance officer

03224609938

Yasir

Pension officer

03317276804

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66