Technical Service Manual

For all models up to and

including:
38320 Rev D
38320-71 Rev B
38320-72 Rev B
38320-73 Rev B
38321-72 Rev B
38321-73 Rev B
38325 Rev D
38325-71 Rev D
38325-72 Rev B
38325-73 Rev B

for Models
320-2
320C-2
380-2
380C-2
C-320
C-320C
C-380
C-380C

38380 Rev D
38380-71 Rev B
38380-72 Rev B
38380-73 Rev B
38381-72 Rev B
38381-73 Rev B
38385 Rev D
38385-71 Rev D
38385-72 Rev B
38385-73 Rev B

March 2005

Technical Service Manual

For all models up to and

including:
38320 Rev D
38320-71 Rev B
38320-72 Rev B
38320-73 Rev B

for Models
320-2
320C-2
380-2
380C-2
C-320
C-320C
C-380
C-380C

38321-72 Rev B
38321-73 Rev B
38325 Rev D
38325-71 Rev D
38325-72 Rev B
38325-73 Rev B
38380 Rev D
38380-71 Rev B
38380-72 Rev B
38380-73 Rev B
38381-72 Rev B
38381-73 Rev B
38385 Rev D
38385-71 Rev D
38385-72 Rev B
38385-73 Rev B

Table of Contents
Introduction............................................................................ 1
Models 320-2, 380-2, C-320, and C-380 .......................... 1
Models 320C-2, 380C-2, C-320C, and C-380C ............... 2

Safety ....................................................................................... 2
General Maintenance ............................................................ 3
External Cleaning ...............................................................
Internal Cleaning .................................................................
Inspection ............................................................................
Lubrication ..........................................................................

3
3
3
4

Operation ................................................................................ 4
Troubleshooting ..................................................................... 5
Paper Feed Problems ..........................................................
Electrical Problems .............................................................
Mechanical Problems .........................................................
Troubleshooting Flowcharts ...............................................

5
6
7
7

Cabinet and Housing .......................................................... 13

Replace Caster Assembly ................................................. 13
Remove Housing Cover .................................................... 14
Remove/Replace PC Board .............................................. 15

Mechanical Assemblies ....................................................... 16

Remove Cutting Assembly and Motor
from Cabinet ............................................................... 16
Remove Gearbox ............................................................... 17
Remove Motor ................................................................... 18

320-2, 380-2, C-320, and C-380 Cutting Assembly ......... 19

Repair 320-2, 380-2, C-320, and
C-380 Cutting Assembly ............................................... 20
Reassemble 320-2, 380-2, C-320, and
C-380 Cutting Assembly ............................................... 21

320C-2, 380C-2, C-320C, and C-380C

Cutting Assembly ................................................................. 22
Repair 320C-2, 380C-2, C-320C, and
C-380C Cutting Assembly ............................................ 23
Reassemble 320C-2, 380C-2, C-320C, and
C-380C Cutting Assembly ............................................ 24

Electrical Assemblies .......................................................... 25

Replace Capacitor ............................................................. 25
Replace Power Receptacle ............................................... 26
Replace Basket Full Sensor .............................................. 27
Replace Door Ajar Switch ................................................ 28
Remove/Replace Operator Panel Board .......................... 29
Replace Operator Panel Switches .................................... 29
Current Limit Adjustment ................................................ 30
Indicator LEDs .................................................................. 32
Replace Auto Start Sensor ................................................ 32

Wiring Diagram ................................................................... 33

Tools and Supplies ............................................................... 34
Parts Lists ............................................................................. 35
320-2, 320C-2, C-320, and C-380 Parts Lists ................ 36
380-2, 380C-2, C-380C, and C-380C Parts Lists ........... 40

Introduction
This Technical Service Manual contains the service and
repair procedures for Fellowes office shredders, Models
320-2, 320C-2, 380-2, 380C-2, C-320, C-320C, C-380, and
C-380C. The manual provides maintenance procedures, a
list of required tools, and a troubleshooting guide with
flowcharts. In addition, the manual contains a wiring
diagram and an illustrated parts list for each shredder.
Use the troubleshooting guide for help in identifying a
specific problem. Then, turn to the appropriate section in
the manual for instructions.
Follow the service procedures carefully. Always note the
location, number, color, and position of parts and wires
before removing them so that they can be reassembled
correctly. If there are no specific instructions for
reassembling an item, simply reverse the disassembly
procedure
From the service and repair perspective, all four models are
similar, except for the cutting assemblies. The 320-2, 380-2,
C-320, and C-380 are strip-cut shredders. The 320C-2,
380C-2, C-320, and C-380 are confetti-cut shredders. The
320-2, 320C-2, C-320, and C-320C shredders work with
standard letter and A size paper. The 380-2, 380C-2, C-380
and C-380C shredders have a maximum paper width of
15 inches (38.0 cm). All four shredders are sheet-fed.

Models 320-2, 380-2, C-320, and C-380

320-2 Shredder

Models 320-2, 380-2, C-320, and C-380 are strip-cut

shredders with these characteristics:
n

Shred size of 7/32 inch (5.8 mm)

Optimum paper cutting capacity of 26-28 sheets

(5.8 mm shred size), letter or A size, 20 lb. paper.

Maximum paper width of 10 inches (25.4 cm)

for the 320-2 and 15 inches (38.0 cm) for the
380-2.

Recommended daily paper capacity of

14,000 sheets.

Recommended daily CD or DVD capacity

is150. Recommended daily credit card
capacity is 150.

Models 320C-2, 380C-2, C-320C, and

C-380C
Models 320C-2, 380C-2, C-320C, and C-380C are
confetti-cut shredders with these characteristics:
n

Shred size of 5/32 x 1-1/8 inch (3.9 x

30 mm)

Optimum cutting capacity 14-16 sheets of

letter or A size, 20 lb. paper.

Maximum paper width up to 10 inches

(25.4 cm) wide for the 320C-2 and C-320C,
and up to 15 inches (28.0 cm) for the
380C-2 and C-380C.

Recommended daily paper capacity is

7000 sheets.

Recommended daily CD or DVD capacity

is 150. Recommended daily credit card
capacity is 150.

Safety
When servicing a shredder, observe the following safety
precautions:
n

Never put a hand, fingers, or foreign

objects into the paper entry slot or throat.

Keep all loose articles of clothing, ties,

jewelry, long hair, or other loose objects
away from the paper entry slot.

Always turn off and unplug the power cord

at the wall outlet before doing any work on
a shredder.

Use only the specified replacement parts.

See the Parts List beginning on page 35.

Wall Mounting
Each shredder includes a wall mounting kit (PN 31742).
This kit is used to secure the shredder to a wall to
comply with UL 60950 stability requirements. The wall
mounting kit ccntains a spacer that allows the shredder
to be mounted slightly away from the wall for proper
ventilation.

General Maintenance
The shredders are designed to perform consistently
with a minimum amount of maintenance. This section
contains recommendations for external and internal
cleaning, inspection, and lubrication.

External Cleaning
Clean the exterior of the shredder with a soft cloth.
Moisten the cloth with a mild solution of detergent
(such as dish-washing liquid) and warm water. Use
detergent sparingly to avoid contact with electrical
parts.
Do not use flammable synthetic oil, petroleum-based
products, or aerosol lubricants of any kind. Do not use
chemical cleaners, solvents, or aerosol sprays to clean
the exterior of the shredder.

Internal Cleaning
The shredder does not require periodic internal
cleaning. However, when the shredder is being serviced
perform these maintenance tasks:
n

Remove any paper strips or pieces that

may have collected around the cutting
assembly.

If lubricated parts are dusty, wipe away the

dust with a soft cloth.

Use a small brush or vacuum to remove

dust from the non-lubricated surfaces such
as the motor, cutting assembly, housing,
and wiring.

Do not use chemical cleaners, solvents, or aerosol

sprays to clean the interior of the shredder.

Inspection
When the shredder is being serviced, visually inspect it
for defects such as loose screws, loose terminals and
connectors, and any other problems you notice.
Correct any defects and test the shredder before
returning it to the customer.

Lubrication
Only confetti-cut shredders (320C-2, 380C-2, C-320C,
and C-380C) require lubrication to ensure proper
operation. If used at or near capacity, the machines
should be oiled every time the basket is emptied, when
it becomes noisy, and when it is serviced. Use Fellowes
Powershred Lubricant (#35250) or other non-aerosol
vegetable-based oil in a long-nozzle container. Do not
use flammable synthenic oil, petroleum-based products,
or aerosol lubricants of any kind.
To apply oil:

1
2

Turn off the shredder.

Press and hold the Manual Forward button for at

least 3 seconds.

Press and hold the Reverse button for at least

3 seconds.

Repeat the forward/reverse sequence 3 or more

times.

LIft the paper entry flap and apply oil over the full
width of the cutting cylinders through the paper
entry slot.

Operation
The operator panel is located on the shredder cover.
The panel contains control switches and buttons,
indicator LEDs, and a Ready light.
Operator Panel Control Switches
I

Automatic

Turns on the auto start sensor and the the

green Ready light.

O Off

Turns off the auto start sensor and the green

Ready light.

Runs the shredder in reverse mode. Press and

Reverse

hold to activate.
Manual Forward Button
Runs shredder when the button is held down.
Operator Panel

Indicator LEDs
Ready Light

(Green) Shredder is in auto start mode.

Door Ajar

(Red) Waste basket door is open.

Basket Full

(Red) Waste basket is full or paper has

collected under the cutting cylinders.

Paper Jam

(Red) Shredder is jammed (e.g., paper

capacity exceeded).

Troubleshooting
Troubleshooting the shredder begins with checking the
machine for possible faults. Possible causes for machine
malfunctions include:
n

Paper feed problems

Electrical problems

Mechanical problems

Paper Feed Problems

Paper jams and a full wastebasket are two common
problems. Indicator LEDs on the shredder cover help to
identify these problems. Both of these are easy to solve.
In addition, birdnesting, a build up of paper shreds along
the underside of the cutting assembly, can be a problem
on confetti-cut shredders.
CAUTION!
Never attempt to force jammed material
through the shredder.

If the paper jam light is on, follow these steps until the
light turns off.

1
2

Unplug the shredder.

Plug in the shredder. Press and hold the

reverse (R) control switch to back paper out of the
paper entry slot. Try pulling gently on the paper to
remove it from the shredder.

Alternate between forward and reverse, as

needed:

Check the wastebasket and empty if full. Replace

the basket and make sure the door ajar switch is
fully engaged.

a Press and hold the Manual Forward button for a

few seconds.
b Press and hold the Reverse control switch for a
few seconds.
c Continue alternating between forward and
reverse until the jam clears.
CAUTION!
The shredder may be damaged if you alternate
too rapidly between forward and reverse.

To clear a buildup of paper shreds from the underside of

the cutting assembly (also called birdnesting):

1
2

Unplug the shredder.

3
4

Plug in the shredder.

Check the wastebasket and empty if full. Replace

the basket and make sure the paper full switch is
fully engaged.

Alternate between forward and reverse to clear the

birdnest:
a Press and hold the Manual Forward button for a
few seconds.
b Press and hold the Reverse (R) switch in the for
a few seconds.

c Continue alternating between forward and

reverse a few times.
Feed the maximum cutting capacity (e.g.,
14-16 sheets of 20 lb. paper for the 320C-2 and
C-320C shredders), at one time, if needed to clear
the birdnest.

Electrical Problems
The most common electrical problems result from an
opened door, loose wires, or a defective PC board.
Check the basket to make sure it is not overfilled and is
properly positioned in the cabinet. Press the
Automatic (I) switch, then press the Manual Forward
button to start the shredding operation.
If the PC board is defective, the shredder may not run at
all. Other indicators that the PC board is defective might
be if the shredder runs in reverse but not forward or the
LED lights do not turn off.
Occasionally the capacitor may be defective. Typical
problems caused by a defective capacitor are that the
motor runs but with no power.

Mechanical Problems
Mechanical problems can often be identified by listening
to the sound of the machine when it is operating and
observing whether the paper cutting capacity drops.
If a confetti-cut machine is making excessive noise, it
may need to be lubricated. Try oiling the cutting shafts.
To do this, apply the lubricating oil through the paper
entry slot on the cover. Run the cutting system forward
and backward several times without feeding paper. Then
feed paper through the shredder. See the Lubrication
instructions in the General Maintenance section of this
manual for additional instructions.
If these simple solutions do not solve the problem, use
the troubleshooting flowcharts to help identify and solve
the problem.

Troubleshooting Flowcharts
This section includes four flowcharts that begin with a
typical shredder problem.
Flowchart A

Shredder does not start

Flowchart B

Indicator lights

Flowchart C

Shredder runs but makes

noise

Flowchart D

Paper cutting problems

Flowchart E

Frequent paper jams

The flowcharts are designed to provide you with a

starting point for identifying, isolating, and repairing
problems.

Flowchart A
Shredder does not start

Power System

Auto
On/Reverse
Switch

Paper Entry
Sensor

Make sure
shredder is
connected to
power supply

Check switch
for loose wires

Check sensors,
clean if
necessary

Make sure
power is
available at
wall outlet

Connect any
loose wires

Check for loose

or defective
wires

Check for loose

internal electrical
connections

Procedure:
Replace
Operator Panel
Board

Replace sensor,
if defective

Replace power
cord, if defective

Replace power
receptacle, if
defective

Procedure:
Replace Power
Receptacle

Procedure:
Replace
Operator Panel
Board

Flowchart B

Indicator lights

Door Ajar light

is on

Basket Full light

is on

Paper Jam light

is on

Open/close door;
listen for switch
sound; check
light

Empty
wastebasket, if
needed

Press reverse &

manual forward
switches to clear
jam

Procedure:
Replace Door
Ajar Switch

Clean bin full

sensors

Allow motor to
cool, then restart
shredder

Replace basket
full sensors, if
needed

Procedure:
Replace Basket
Full Sensor

Is th e ligh t
still on ?

Y es

Replace operator
panel PC board

Procedure:
Replace
Operator Panel
PC Board

Flowchart C
Shredder runs but makes noise

Turn on
shredder ;
listen to noise

S qu eaking
no ise?

No

S qu ealing
no ise?

No

C lu nking/
G rind in g
no ise?

Y es
Y es

Y es

Cutting cylinders
may need oil

A motor bearing
may be defective

Cutting
assembly gear
may be
damaged

Cutting cylinder
may be
damaged

Lubricate cutting
cylinders

Procedure:
Replace Motor

Procedure:
Remove
Gearbox

Procedure:
Repair Cutting
Assembly

Stripping devices
may be defective

Examine gears;
replace as
needed

D id S q u e a k in g
S to p?

No

Procedure:
Replace
Stripping
Devices

10

Flowchart D
Paper Cutting Problems

Unable to cut
paper

Cuts paper, but

not well

Frequent jams

Check paper
cuts are: edges
perforated, not
loose? Wavy or
fish bone?

Go to
Flowchart E

Y es

Check for
mechanical
problems

Drive gears are

stripped or
damaged

Motor gear is
stripped or
damaged

Check cutting
cylinder timing*

Replace gears
as needed

Replace motor if
damaged

Procedure:
Adjust Timing

*A p plies to c o nfetti-c u t s hred de rs o nly

Procedure:
Remove
Gearbox

Procedure:
Replace Motor

11

Flowchart E
Frequent Paper Jams

Run shredder
using rated
paper quantities

Confetti Cut
Shredders

Check cutting
cylinder teeth for
slippage &
alignment

Jams occur if
over fed

Jams occur at
rated or if under
fed

Reduce quantity
of paper fed

Check current
limit adjustment
setting

If alignment,
adjust timing

If slippage,
replace cutting
cylinder

Procedure:
Set Current
Limit
Adjustment*

Procedure:
Adjust Cutting
Cylinder Timing

Procedure:
Replace Cutting
Cylinder

*C u rren t lim it is fa cto ry p re se t o n o rigin a l p c b o ard .

A p p lies to re p la ce m e n t p c b o a rd s o n ly.

12

Cabinet and Housing

The cabinet consists of the cabinet with four casters, a
housing cover, and a wastebasket drawer. The interior
of the cabinet has a shelf that supports the mechanical
and electrical components. A housing cover fits on the
cabinet.
The Automatic, Off, and Reverse switches; the Manual
Forward button; and the indicator LEDs, and Ready
light are located on the housing cover. Paper is fed
through the paper entry slot (throat) on the cover. CDs,
DVDs, and credit cards are fed through the CD entry
slot.

housing cover
CD entry slot
paper entry slot
(throat)
indicator
LEDs

320-2, 320C-2, C-320 &

C-320C Cabinet

operator
panel
cabinet door

casters (4)

wastebasket

Replace Caster Assembly

The caster assembly screws into a threaded socket on
the bottom of the cabinet.

DO THIS FIRST
Unplug the Shredder

1
2
3
4
5

Remove the wastebasket.

Select a suitable work surface and put a blanket,
mat, or other cover down to prevent damage to
the shredder.
Lay the shredder on its side on the
blanket.
Turn the nut counterclockwise to
remove the caster from the bottom of
the cabinet.

TOOLS
Wrench

bolt
nut
caster

Replace the old caster with a new one.

13

Remove Housing Cover

Screws hold the housing cover to the cabinet. A plastic
cable connects the Operator Panel PC board located on
the housing cover to the main PC board in the cabinet.
Remove the cover gently, so that this cable is not
damaged.
To remove the housing from the cabinet:
DO THIS FIRST
Unplug the Shredder

TOOLS

1
2

Open the door and remove the wastebasket.

Remove the 3 screws that hold the cover to the

rear of the cabinet.

Lift up the CD feed slot on the top of the cabinet

and remove the 2 screws that hold the cover to
the metal guards that protect the cutting
assembly.

Grip the housing cover on both sides, then gently

lift the cover off the cabinet. Be careful not to
damage the plastic cable.

Disconnect the cable from the main PC board and

set the cover aside.

Phillips screwdriver

320-2, 320C-2, C-320 & C-320C

Housing Cover

Remove the 3 screws on the 320-2/320C-2/C-320/

C-320C and the 5 screws on the 380-2/380C-2/
C-380/C-380C that hold the cover to the
underside of the lip at the front of cabinet.

safety flap

CD/DVD/floppy disk/credit card

entry slot on safety flap

cable (connects to
main PC board in
cabinet)

housing cover
insert panel

14

paper entry
slot

operator panel (see

page 4 for details)

Remove/Replace PC Board
The PC board is located at the right side of the cabinet
shelf. It rests on a support base that is attached to the
cabinet shelf. Some of the wires leading to various
components are hard-wired to the board, others such
as the basket full sensor and the operator panel cable,
can be disconnected from the board or the component.
If a component that is hard wired to the board fails, the
entire PC board must be replaced. Before replacing
the PC board, disconnect the wires (that are not hardwired) from the PC board, components, and sensors.
Note:

Make sure the shredder is unplugged from

the electrical outlet.

Disconnect the 2 power wires (red and black)

from the power cord connector. (See wiring
diagrams)

2
3

Disconnect the 3 motor wires from the PC board.

Disconnect the basket full sensor wire connector

from the PC board.

Remove the 4 screws that hold the PC board to

the cabinet shelf, and remove the PC board.

Set the PC board aside. Be careful as some of

the wires are hard wired to the PC board. Do not
break these connections if the board is not being
replaced.

Disconnect the black and blue wire tabs from the

capacitor and remove them from the wire guides.

DO THIS FIRST
Remove Housing Cover

TOOLS
Long nose pliers
Phillips screwdriver

motor wire
connectors
320-2, 320C-2, C-320 &
C-320C PC board

capacitor connectors
(hardwired)

power cord connectors

basket full sensor
connectors
door ajar switch connectors
(hardwired)

current limit
adjustment screw

operator panel
cable connector

15

Mechanical Assemblies
The motor and the cutting assembly are the major
mechanical assemblies in the shredder.

Remove Cutting Assembly and Motor

from Cabinet
The gearbox protects the gears and supports the cutting
assembly and motor. The bearing plates support the
cutting assembly. Consult the wiring diagrams as
needed. Note and label each wire as you disconnect it.
CAUTION!
The cutting assembly is heavy. Make sure a
suitable work surface is available before
removing the cutting assembly.

DO THIS FIRST
To remove the cutting assembly and motor:

Remove PC Board

TOOLS
Socket wrench (14 mm)
Long nose pliers
Phillips screwdriver

gearbox
and gears

Remove the screw that holds the motor ground

wire (yellow/green) to the cabinet shelf.

2
3

Remove the 3 motor wire tabs from the PC board.

Remove the 4 bolts and washers that hold the

cutting assembly bearing plates to the cabinet
shelf.

Remove the 2 screws that hold the door ajar

switch to the cabinet to access a bearing plate
bolt, if needed.

Lift the cutting assembly and motor up until it

clears the the supports on the cabinet base and
place it on a suitable work surface. Be careful not
to damage the motor wires.

Remove the 2 bolts and washers that hold the

motor to the cabinet shelf.

left bearing plate

motor
right bearing plate

cutting
assembly

Cutting Assembly in Cabinet

16

Remove Gearbox
The gear assemblies are the same for the 320-2,
320C-2, C-320, and C-320C and the 380-2, 380C-2,
C-380, and C-380C shredders. A large white plastic
gear fits over the metal drive gear which is attached to
another large white plastic gear. A deep metal gear fits
on the large cutting cylinder shaft and a smaller metal
gear fits on the small cutting cylinder shaft. The motor
also has a gear shaft.
To remove the cutting assembly gearbox:

Remove the 6 screws and washers that hold the

gearbox to the left bearing plate.

Pull the gearbox away and up from the bearing

plate.

3
4

Remove the outermost white plastic gear.

DO THIS FIRST
Remove Cutting Assembly and
Motor from Cabinet

TOOLS
Philips screwdriver
Gear puller

Remove the other white plastic gear and the

metal gears that fit in it.

gearbox
1st stage gear assembly
(consists of 2 metal and
1 large plastic gear)

left bearing plate

2nd stage gear

snap ring for hex
distance rods

large cutting shaft gear

small cutting shaft gears

gear pins
journal bearing insert &
bearings (attach to bearing
plate)

17

Remove Motor
The motor is supplied as a complete assembly. If any
part of the motor is defective, the entire motor must be
replaced.

DO THIS FIRST
Remove Gearbox

To remove the motor:

Make sure the large plastic gear that meshes with

the motor drive shaft is removed.

Remove the 4 bolts and locking washers that hold

the motor to the left bearing plate.

Support the bearing plate and cutting assembly as

you remove the motor.

TOOLS
Philips screwdriver

motor
wires
motor drive shaft

motor
mounting
bracket

Note:

18

Go to the cutting assembly procedures for the

model you are servicing.

320-2, 380-2, C-320, and C-380

Cutting Assembly
Models 320-2, 380-2, C-320, and C-380 are strip-cut
shredders. The cutting assembly consists of 2 cutting
shafts (large and small) that are protected by strippers
on each cutting shaft. On the 320-2 and C-320, four
round distance rods hold the cutting assembly together
and attach to the left and right bearing plates. The 380-2
and C-380 have as 2 hexagon and 4 round distance
rods.
320-2 & C-320
Cutting Assembly

left bearing
plate
journal
bearing
inset

cutting
assembly
covers (2)

strippers

large cutting
shaft

round
distance
rods (4)

small cutting
shaft

right bearing
plate

19

Repair 320-2, 380-2, C-320, and C-380

Cutting Assembly
To remove or replace strippers and cutting shafts:
DO THIS FIRST

Remove the large white gear and metal drive gear

assembly from the left bearing plate. These gears
may be separated, if needed.

Remove the cotter pin from the gear on the short

cutting shaft and remove the gear. Remove both
drive pins that fit inside this cutting shaft.

Remove the 4 screws and lock washers that hold

the distance shafts to the right bearing plate.

4
5

Remove the right bearing plate.

Push the cutting shafts through the left bearing

plate.

7
8

Remove the strippers from the cutting shafts.

Remove Gearbox

TOOLS
Philips screwdrivers
Pliers

Remove the 4 screws and washers that hold the

distance rods to the left bearing plate.

Replace cutting assembly components as needed.

large cutting shaft gear

and pin

left bearing plate

large cutting shaft

small cutting shaft gear

and pin
short cutting shaft

20

Reassemble 320-2, 380-2, C-320, and

C-380 Cutting Assembly
To reassemble the cutting assemblies:

Fit the strippers into position along the cutting

shafts.

Put the upper and lower round distance rods

through the strippers.

Put the ends of the cutting shafts through the

openings in the left bearing plate.

Replace the 4 screws and washers that hold the

round distance rods to the left bearing plate.

Slide the right bearing plate over the cutting

shafts.

Replace the 4 screws and washers that hold the

distance shafts to the right bearing plate.

Insert both drive pins into the openings on each

cutting shaft. Then slide the small metal gear
onto the short cutting shaft.

8
9
10

Replace the cotter pin on the short cutting shaft.

12

Replace the 6 screws and washers that hold the

gear box cover to the left bearing plate.

Replace the remaining gears.

Check the alignment of the gears. Make sure the
cutting shafts rotate freelly.

21

320C-2, 380C-2, C-320C, and C-380C Cutting

Assembly
Models 320C-2, 380C-2, C-320C, and C-380C are
confetti-cut shredders. The cutting assembly consists of
2 cutting shaft assemblies that are protected by 2 dust
covers and upper and lower strippers. Four round and
2 hexagon distance rods that hold the cutting assembly
together and attach to the right and left bearing plates.

Cutting Assembly

large cutting
shaft
left bearing plate

back cover
board

round
distance
rod (4)

short cutting
shaft

upper
strippers

front cover
board

right
bearing
plate

hexdistance
rod (2)

22

lower
strippers

Repair 320C-2, 380C-2, C-320C, and

C-380C Cutting Assembly
The cutting assembly for the 320C-2, 380C-2, C-320C,
and C-380C consists of 2 cutting shaft assembies,
upper and lower strippers, 4 round distance rods, and
2 hexagon distance rods. The strippers fit between the
blades on the cutting shaft assemblies and are held in
place by the distance shafts. The distance shafts attach
to the right and left bearing plates.
The 320C-2 and C-320C have 70 lower strippers (35 on
each cutting shaft) and 18 upper strippers (9/cutting
shaft). The 380C-2 and C-380C have 104 lower
strippers (52/cutting shaft) and 28 upper strippers (14/
cutting shaft).

DO THIS FIRST
Remove Cutting Assembly
Gears

To remove or replace cutting assembly components:

Note the position of the blades on the short and

long cutting shafts next to the left bearing plate.
They must be placed in the same position when
reassembled.

Remove the 6 screws and washers that hold the

distance shafts to the right bearing plate.

3
4

Remove the right bearing plate.

Remove the cotter pin from the short cutting shaft

and remove the gear and metal pin.

Remove the gear from the long cutting shaft and

metal pin.

Remove the left bearing plate. Be careful, the

cutting assembly will be very unstable.

Remove the distance rods from the from the

strippers.

TOOLS
Phillips screw driver

Remove the 6 screws and washers that hold the

distance rods to the left bearing plate.

Replace cutting assembly components as

needed.

320C-2 & C-320C

Cutting Shaft Assemblies

23

Reassemble 320C-2, 380C-2, C-320C, and

C-380C Cutting Assembly
To reassemble the cutting assembly:

DO THIS FIRST
Repair 320C-2, 380C-2,
C-320C, and C-380C
Cutting Assembly Gears

TOOLS
Socket wrench 10mm
Philips screwdrivers

Align cutters together and insert into right bearing

plate.

2
3

Restack bottom strippers.

Replace the 2 screws and washers that hold the

hexagon distance shafts rods to the right bearing
plate.

5
6

Turn over partially assembled cutting block.

Replace the 2 screws and washers that hold the

round distance rods to the right bearing plate.

Assemble the remaining two round distance shafts,

screws, and washers to the right bearing plate.

Slide the left bearing plate over the left cutting

shafts assembly.

10

Replace the remaining 6 distance shaft screws and

washers that hold the distance shafts to the left
bearing plate.

11
12

Insert both drive pins into the cutting shafts.

13

Retime the cutters by aligning the dots and triangle

on the cutting shaft gears.

Carefully slide hexagon distance shafts through

assembled strippers.

Restack top strippers and carefully slide both

round shafts through top strippers.

Replace and align the small metal gear onto the

short cutting shaft. Insert the cotter pin into the
short cutting shaft.

point A

point B

align point A
and point B

14
15
16

24

Install and align remaining gears.

Check to make sure the cutting shafts rotate freely.
Replace the 6 screws and washers that hold the
gear box cover to the left bearing plate.

Electrical Assemblies
Replace Capacitor
Two screws hold the he capacitor to the cabinet shelf.
Two wires (black and blue) from the PC board connect
to the terminals on the top of the capacitor.
Typical problems that may be caused by a defective
capacitor are that the motor runs but with no power.
CAUTION!
To prevent electrical shock, make sure the
shredder is disconnected from the power
source.

To replace the capacitor:

Disconnect the 2 wire tabs that connect the old

capacitor to the PC board. Note the color and
location of these wires.
Note:

DO THIS FIRST
Remove Housing Cover

Be careful not to damage the PC

board or the wires connected to it.

Remove the 2 screws that hold the capacitor to the

cabinet shelf. Remove the old capacitor.

Attach the new capacitor to the cabinet shelf with

the screws.

Connect the 2 wire tabs from the PC board to the

capacitor.

TOOLS
Long nose pliers
Phillips screwdriver

wire
connectors

Capacitor

25

Replace Power Receptacle

A receptacle for the power cord is located on the back of
the cabinet. The receptacle is held in position by a
support bracket that attaches to the cabinet shelf.
To replace the power outlet:
DO THIS FIRST

Make sure the power cord and ground wires are

disconnected from the connectors on the
receptacle.

Remove the 2 screws that hold the support bracket

to the cabinet shelf.

Push the the receptacle through the opening at the

back of the cabinet.

Remove the 2 screws that hold the receptacle to

the support bracket.

5
6

Place the new receptacle in the support bracket.

Reconnect the wires.

Remove Cutting Assembly and

Motor

TOOLS
Long nose pliers
Phillips screwdriver

Place the receptacle through the opening in the

cabinet and attach the support bracket to the
cabinet shelf.

Power Cord Assembly

power cord

power cord
receptacle

ground
wire
connector

26

power cord
support bracket
pc board
wire
connectors

Replace Basket Full Sensor

The motor will stop if the wastebasket is full. The
shredder will not operate until the excess paper is
cleared.
The basket full sensor is an electric eye that monitors
the paper level in the basket. The sensor consists of a
transmitter and receiver LEDs. On the 320-2, 380-2,
C-320, and C-380, the LEDs fit in special 2-piece
brackets that are attached to the left and right sides of
the underside of the cabinet shelf. On the 320C-2,
380C-2, C-320C, and C-380C, the LEDs fit into a
bracket that is inserted into an opening on the cabinet
shelf. The wires from the sensor connect to the PC
board. The sensor connects to the Basket Full indicator
LEDs through the PC board. (See the wiring diagrams)

320-2, 380-2, C-320 & C-380

Basket Full Sensor
wire connects to
PC board

2-piece bracket
attaches to the
underside of
the cabinet
shelf

To replace the 320-2, 380-2, C-320, and C-380 basket

full sensor:

Disconnect the basket full sensor wire connector

from the PC board. See the wiring diagram.

Remove the screw that holds each basket full

sensor bracket to the underside of the cabinet
shelf. Note the color of each LED.

Separate the 2 pieces of the bracket and remove

the LED.

Thread a new transmitter or receiver LED through

the opening in the cabinet shelf and place the LED
in one piece of the brackets. Reunite the 2 pieces
of the bracket.

Place the bracket in position on the bottom of the

cabinet shelf making sure the 2 plastic tabs on
each bracket fit in the corresponding holes in the
cabinet shelf.

Reattach the brackets to the cabinet shelf. Make

sure the two LEDs are pointing at each other and
adjust, if needed.

Plug the new basket full sensor wire connector into

the PC board.

Place the sensor wires in the wire guides.

transmitter or
receiver LED

DO THIS FIRST
Remove the Cutting Assembly
and Motor

TOOLS
Long nose pliers
Phillips screwdriver

27

To replace the 320C-2, 380C-2, C-320C, and C-380C

basket full sensor:

Disconnect the basket full sensor wire connector

from the PC board. See the wiring diagram.

Remove the 2 screws that hold each basket full

sensor bracket to the cabinet shelf.

Remove the LED from each bracket. Note the color

of each LED.

4
5

Place the new LEDs in the brackets.

Reattach the brackets to the cabinet shelf. Make

sure the two LEDs are pointing at each other and
adjust, if needed.

Plug the new basket full sensor wire connector into

the PC board.

Place the sensor wires in the wire guides.

320C-2, 280C-2, C-320C & C380C Basket Full Senor Bracket

Insert each bracket through the opening in the

ridge under the cutting assembly on the cabinet
shelf.

Replace Door Ajar Switch

DO THIS FIRST
Remove/Replace the PC Board

TOOLS
Phillips screwdriver

A plastic plug on the cabinet door fits into an opening on

the front of the cabinet. The plug makes contact with the
door ajar switch. If the switch is working properly, you will
hear a clicking sound from the switch when the door is
opened and closed. If the switch is not working, the door
ajar troubleshooting light will activate and the motor will
not start until the door is closed properly.
Two screws hold the switch to a support on the cabinet
shelf. Three wires are hard-wired to PC board and to the
switch. The entire PC board must be replaced if this
switch is defective (see the wiring diagrams).
To replace the door ajar switch:

Door ajar switch

28

Place the new switch in postion on the ledge on the

cabinet housing.

Replace the 2 screws that hold the switch to the

cabinet. Make sure the blade on the switch makes
contact with the plastic plug on the door.
Reposition the switch if needed.

Place the wires securely in the wire guides along

the cabinet shelf.

Remove/Replace Operator Panel Board

The PC board on the operater panel controls the auto
start LEDs, the operator panel switches, and the
indicator LEDs and ready light. The operator panel board
connects via a large cable to the PC board.
To replace the operator panel board:

Remove the 4 screws that hold the 2 cable guide

brackets to the housing cover.

Remove the 2 screws that hold the supports for the

auto start LEDs. Note the color of each lamp.
Remove the sensor wires from the wire guides.

Remove the 2 screws that hold the operator panel

board to the cover.

Disconnect the operator panel switch cable from

the operator panel board.

Connect the operator panel switch cable to the

new operator panel board.

Put the new board in position and replace the

2 screws that hold the board to the cover.

Put the auto start LEDs in the openings along the

paper entry slot and replace the LED support. Put
the wires in the wire guides.

Put the large cable in the cable guides and replace

the cable guide brackets.

Replace Operator Panel Switches

The operator panel switches (Reverse, Off, Automatic,
and Manual Forward) are located in the housing cover
insert and connect via a cable to the operator panel PC
board. If the cable or a switch is defective, replace the
housing cover insert.

DO THIS FIRST
Remove Housing Cover

TOOLS
Philips screwdriver
Long nose pliers

Housing Cover

operator panel

cable connects
operator panel
board to the
PC board

To replace the housing cover insert:

Remove the 8 screws that hold the cover insert to

the cover.

2
3

Lift the insert up and away from the cover.

Connect the operator panel switch cable to the

operator panel board.

Put the new insert in place and secure it to the

housing cover.

29

Current Limit Adjustment

The current limit adjustment is preset at the factory.
When a PC board is replaced, this setting may need to
be checked and adjusted. The current limit adjustment
screw is located on the PC board. When adjusted
properly, feeding more than the maximum recommended
quantity of paper may cause a paper jam.
Table 1: Minimum/Maximum Jam Quantity
Sheet (20 lb, letter) Capacity
Shredder

Rated

Minimum Maximum

320-2 & C-320 strip cut

28

29

30

320C-2 & C-320C confetti-cut

16

17

18

380-2 & C-380 strip-cut

28

29

30

380C-2 & C-380C confetti-cut

.

16

17

18

To check and adjust the current limit setting:

Attempt to shred the minimum jam quantity listed

on Table 1.

If the machine shreds without jamming, turn

the current limit adjustment screw on the PC
board clockwise. Repeat step 1.

If the machine jams (the red paper jam light

goes on and the shredder runs in reverse for
one second to clear the jam) go to step 2.

DO THIS FIRST
Replace the PC Board

TOOLS

Note:

Turn the current limit adjustment screw

counterclockwise to increase the capacity.
Turn it clockwise to decrease the capacity.

Note:

Based on Table 1, the paper jam should occur

after shredding 1/2 to 3/4 of the minimum jam
quanity.

Flat blade screwdriver

Loctite
Tape

30

Confirm the adjustment by shredding the rated

number of sheets listed on Table 1.

If the shredder jams, turn the screw

counterclockwise and retest with the rated
number of sheets.

If the shredder does not jam, feed the

minimum number of sheets to make sure it
will not cause a jam at the minimum setting.

When the current limit adjustment screw is set

properly, place a drop of Loctite thread locking
liquid on the screw to secure the setting.

Reassemble the shredder and test the basic

shredder functions, including:

a Make sure the Ready Light (green) shines

brightly when the power is on. This indicates
the correct LED aligment between the PC
board and the cover.

b Open the cabinet door to make sure the Door

Ajar light is working.

c Open the cabinet door and cover the bin full

sensors with a piece of masking or non-clear
tape. Close the door, turn on the shredder,
and wait about 8 seconds for the bin full
sensor to turn on. When the bin full sensor
light turns on, remove the tape from the
sensors.

d Press the Manual Forward button to make

sure it is working.

e Place a sheet of paper in the paper entry slot

to make sure the auto-start feature is
working.

Press and hold the Reverse button to make

sure it is working.

31

Indicator LEDs
Three indicator LEDs (door ajar, basket full, and auto
start) fit into supports attached to the operator panel PC
board. Another LED (ready) indicator is mounted directly
on the board. If an indicator LED or the ready LED fails,
replace the operator panel PC board. (See Remove/
Replace the Operator Panel PC Board and the wiring
diagram.)

Replace Auto Start Sensor

DO THIS FIRST
Remove/Replace the Operator
Panel PC Board

TOOLS
Long nose pliers
Philips screwdriver

Auto Start Sensors

32

The auto start sensor is a light-activated electric eye. It

has a transmitter and a receiver LED that fit into
openings on opposite sides of the paper entry slot. Both
sensors are hard-wired to the operator panel PC board.
If the paper feed sensor fails, the board must be
replaced.
When inserting the new auto start sensors make sure
the transmitter and receiver are in the same position.
Then make sure the LEDs are properly aligned so that
they will activate the shredder when paper is put in the
paper feed slot.
To replace the paper jam sensor:

Place the new transmitter and receiver LEDs in the

holders located on either side of the paper feed
slot.

Place a support bracket over each LED and

tighten the screw to secure the bracket.

Secure the sensor wires in the wire guides located

along the paper entry slot.

Wiring Diagram
Models 320-2, 320C-2, 380-2, 380C-2, C-320, C-320C,
C-380, C-380C
ground
power
cord

green
MOTOR

receptacle
red
ground
black
yellow

green/
yellow

black
red

black
black

white

CAPACITOR

blue

PC
BOARD

brown
door ajar
switch

black
orange

current
limit
adjustment
screw

red
black

basket
full
sensor

operator
panel
cable

blue
white
paper
feed
sensor

cable to
operator
panel

blue
orange
operator panel
PC board

33

Tools and Supplies

The following tools and supplies are required to properly
service the Fellowes shredders, Models 320-2, 320C-2,
380-2, 380C-2, C-320, C-320C, C-380, and C-380C.

34

Screwdrivers

Phillips screwdrivers
Flat blade screwdriver

Pliers

Long nose pliers

Wrenches/Sockets

Socket wrenches
w/extension

Hammers

Rubber mallet
Plastic-end hammer

Miscellaneous

Gear puller

Supplies

Gear grease
Cleaning solvent
Powershred lubricant
Gloves (optional)

Parts List
page

Models 320-2, 320C-2, C-320, and C-320C

Cabinet and Housing

36

Motor

36

Cutting Assembly

37

Gears

38

Electrical Components

38

Miscellaneous

39

Models 380-2, 380C-2, C-380, and C-380C

Cabinet and Housing

40

Motor

40

Cutting Assembly

41

Gears

42

Electrical Components

42

Miscellaneous

43

35

320-2, 320C-2, C-320, and C-320C Parts Lists

Cabinet and Housing

1
2

Reference

Fellowes

Description

No.

Part No.

Cabinet (no door) (gray)

420200

205338

Cabinet (no door) (blue/black)

420200-1

205694

Plastic cabinet door w/ gray handle

205339

Door (no handle)

Door handle w/ screws (gray)

205697
420229/390321

205696

Door handle w/ screws (blue/black) 420229-1/390321

205695

Housing cover assembly (back)

205346

Housing cover assembly (gray)

420101

w/ flap, switch, and cover insert

sc

205349

cc

205350

Housing cover assembly (blue/black)

w/switch, cover insert, flap

205698

cc

205699

Safety flap (gray only)

2
6

sc

sc

420106

205347

cc

420106-1

205348

sc

420945

205364

cc

420946

205351

sc

420945-3

205700

cc

420946-1

205701

420800

205345

420244

205337

420280

205336

Panel switch (gray)

(available w/ housing cover)

Panel switch (blue/black)

(available w/housing cover)

Wastebasket assembly
(not shown)
Caster - 1 each (not shown)
Door magnet kit (not shown)
Wall mounting kit (not shown)

205340

Motor
Reference

Fellowes

No.

Part No.

120v

420901B

205372

230v

420902B

205421

100v

420903B

205446

420309

205617

Description
Motor

Motor shaft bearing (not shown)

36

320-2, 320C-2, C-320, and C-320C Parts Lists - continued

Cutting Assembly
Reference

Fellowes

No.

Part No.

5.8 sc

420501

205371

3.9 sc

430501

205422

cc upper

440501

205385

cc lower

440532

205386

Cover board (front)

420448

205375

Cover board (back)

420449

205376

Description
7

10

11

12

13

14

Stripper

12
10

14
6

Long cutting shaft assembly

5.8 sc

205382

14

3.9 sc

205423

11

cc

205392

Short cutting shaft assembly

5.8 sc

205383

3.9 sc

205424

cc

205393

Left bearing plate assembly

8
13

sc

205379

cc

205390

Right bearing plate assembly

sc

205378

cc

205387

Distance shafts
sc (4), cc (2)

420404

205384

cc hexagon (2) (not shown)

420405

205391

Complete cutting block

5.8 sc

205440

3.9 sc

205441

cc

205442

Dowel pin

420604

205380

Cotter pin

420320

205381

37

320-2, 320C-2, C-320, and C-320C Parts Lists - continued

Gears
Description

15

Reference

Fellowes

No.

Part No.

15

1st stage gear assembly

205365

16

2nd stage gear

420305

205368

17

Long shaft gear

420307

205369

18

Short shaft gear

420308

205370

Gear cover assembly (not shown)

1st gear bearing (not shown)

16
17

205377
420313

205618

Electrical Components

18

Reference

Fellowes

No.

Part No.

120v

420941

205357

230v

420942

205355

100v

420943

205356

LED PC board

420947

205374

PC board support

420940

205363

US

420951

205343

Europe

420952

205342

Description
19

19

20

20

PC board assembly

Power cord

Australia

21

21
22

22

205362

UK

420956

205341

Japan

420953

205344

Cord receptacle w/ support

205361

Wiring clip

111701

31621

Wiring harness

220218

31649

120v

420921

205360

230v

420925

205358

100v

420924

205359

Capacitor

Bin full support kit

38

sc

205353

cc

205354

I/R support kit

205352

320-2, 320C-2, C-320, and C-320C Parts Lists - continued

Miscellaneous
Description
Plastic wiring clip

Reference

Fellowes

No.

Part No.

111701

31621

Powershred lubricant (12 oz. bottle)

35250

Waste bags (dispenser, 50/roll)

36056

39

380-2, 380C-2, C-380, and C-380C Parts Lists

Cabinet and Housing

3
5

Reference

Fellowes

Description

No.

Part No.

Cabinet (no door) (gray)

450200

205394

Cabinet (no door) (blue/black)

450200-1

205656

Plastic cabinet door w/ gray handle

205395

Door (no handle)

205657

Door handle w/ screws (gray)

450207/390321

205663

Door handle w/ screws (blue/black) 450207-1/390321

205658

Housing cover (back)

205397

Housing cover assembly (gray)

450101

w/ switch and cover insert

sc

205415

cc

205416

Housing cover assembly (blue/black)

w/ switch and cover insert

1
2

sc

205659

cc

205660

Safety flap (gray)

sc

450102

205398

cc

450102-1

205399

sc

450945

205431

cc

450946

205417

sc

450945-1

205661

cc

450946-1

205662

450800

205396

420244

205337

Panel switch (gray)

(available w/ #4 housing cover)

Panel switch (blue/black)

(available w/ #4 housing cover)

Wastebasket assembly
(not shown)
Caster - 1 each (not shown)
Door magnet kit (not shown)
Wall mounting kit (not shown)

205340
420280

205336

Motor
Reference

Fellowes

No.

Part No.

120v

420901B

205372

230v, sc 5.8 & 3.9

420904B

205420

Description
Motor

230v, cc

420902B

205421

100v

420903B

205446

420309

205617

Motor shaft bearing (not shown)

40

380-2, 380C-2, C-380, and C-380C Parts Lists - continued

Cutting Assembly
Reference

Fellowes

No.

Part No.

5.8 sc

420501

205371

3.9 sc

430501

205422

Description
7

Stripper

cc upper

440501

205385

cc lower

440532

205386

Cover board (front)

450448

205425

Cover board (back)

450449

205426

5.8 sc

450601

205429

3.9 sc

460601

205766

10

Long cutting shaft assembly

cc
11

5.8 sc

450602

205430

3.9 sc

460602

205767

12

11
14

205435

Left bearing plate assembly

3.9 sc

13

205379
420306

cc

205367
205390

7
14

Right bearing plate assembly

5.8 sc
3.9 sc

205378
420304

cc
14

Short cutting shaft assembly

5.8 sc

13

10

205434

cc
12

12

205366
205387

Distance shafts
sc (4), cc (2) top

450402

205427

cc hexagon (2) bottom

450401

205428

Cutting block, complete

5.8 sc

205443

3.9 sc

205444

cc

205445

Dowel pin

420604

205380

Cotter pin

420320

205381

41

380-2, 380C-2, C-380, and C-380C Parts Lists - continued

Gears
Description

Reference

Fellowes

No.

Part No.

15
15

1st stage gear assembly

16

2nd stage gear assembly

420305

205368

205365

17

Long shaft gear

420307

205369

18

Short shaft gear

420308

205370

Gear cover assembly (not shown)

1st gear bearing (not shown)

16

205377
420313

205618

Reference

Fellowes

No.

Part No.

120v

450941

205438

230v

450942

205436

100v

450943

205437

LED PC board universal

450947

205505

PC board support

420940

205363

US

420951

205343

Europe

420952

205342

17
18

Electrical Components
Description
19

19

20

20

PC board assembly

Power cord

Australia

21

22

22

22

205362

UK

420956

205341

Japan

420953

205344

Cord receptacle w/ support

205361

Wiring clip

111701

31621

Wiring harness

220218

31649

120v, sc 5.8, cc

420921

205360

230v, sc 5.8 & 3.9

220261

31675

230v, cc

420925

205358

100v

420924

205359

Capacitor

Bin full support kit

42

sc

205353

cc

205354

I/R support kit

205352

380-2, 380C-2, C-380, and C-380C Parts Lists - continued

Miscellaneous

Description
Plastic wiring clip

Reference

Fellowes

No.

Part No.

111701

31621

Powershred lubricant (12 oz. bottle)

35250

Waste bags (dispenser, 50/roll)

36055

43

1789 Norwood Avenue

Itasca, IL 60143-998

telephone (630) 893-1600

fax (630) 893-7527
1-800-955-3344