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January 2008
–Cheryl Lockhart
• I take ownership of every problem or customer issue. If I cannot resolve the problem in a
prompt and courteous manner using Service Recovery, I will involve a supervisor. Then, I
s
nes
• I take pride in my work area. The way it looks to customers and visitors reflects both on me Ca
re
t
ea
Gr
and on Norton Healthcare.
• I encourage my teammates to keep our department clean.
• Every day I demonstrate pride in the very good work that I do for others.
.
–Cheryl Lockhart
ews
Hospital Foundation would like to thank everyone who
supported the 2007 Festival of Trees & Lights, Snow Ball
and “Take a Chance for Kids” car raffle by volunteering,
donating or attending. Such generosity helps make it
possible for all of us to “think big for kids.” A Publication of Norton Healthcare
Marketing and Communications Department
EDITOR: Cheryl Lockhart
DESIGNER: Kevin Bayless
COPY EDITORS: Tammy Jones, Jen Stewart
P.O. Box 35070
Louisville, KY 40232-5070
502.629.8070 Phone
502.629.2688 Fax
nortonnews@nortonhealthcare.org
©2008 Norton Healthcare
Norton Healthcare, 2007 recipient of Business First Large Company of the Year • Top 25 Best Places to Work in Kentucky
KentuckianaWorks Excellence in Workforce Achievement Outstanding Employer Award