2900 Cajuiles Hm 512-670-5378

Pflugerville, TX 78660 Cell 254-760-3435

Wk 512-491-2302

Rene’ Carter
Objective To serve the public and my employer to the best of my ability and always
practice the “Golden Rule.”

Experience 1/99–Present Texas Municipal League-IRPAustin, TX

Supervisor of Office Operations/Subrogation Claims Supervisor

Develop, oversee, improve and implement Liability/Property claims department procedures

Personnel decisions (interviewing, hiring, disciplinary actions, and terminations)

Supervise department employees

New employee training and orientation

Maintain and seek continuing education for adjusters

Develop procedures (including filing small claims court petitions and represent TML-IRP at
hearings), supervise and

follow-up on subrogation files for collections of claims paid on behalf of members for
reimbursement of deductibles

Determine if subrogation files should be turned over to legal department for litigation and
oversee litigation files

Liaison between Information Systems, Accounting, Finance, Loss Prevention and

Liability/Property Department

Assist Legal Department when necessary and train subrogation attorney

Oversee and produce various reports (Board Report, Loss Runs, Subrogation Reports,
Reinsurance Reports, Analysis

of various office operations, etc)

Audit workflow of Liability/Property Department

Develop systems to audit outside attorneys, independent adjusters and various other
vendors

In charge of Liability/Property Department fiscal year budget $7.9 million and also maintain
budget requirements

including transferring funds when necessary to maintain monthly goals

Communicate via phone, written correspondence and/or visit with community leaders and
 city officials

Attend seminars, conferences and continuing education classes

Organize and tend booth for Q&A for Liability/Property Department at TMLIRP Expo

Participated on committees to develop strategy for marketing and initiating better

communication between members

and TML-IRP and to increase funds and decrease loss ratio, state and federal compliance,
develop new claims

system and other programs, social and various other committees

8/98-1/99 William Gammon Ins Agency Austin, TX

Claims Manager

Used automated system (transactional filing) to file claims and keep track of claim files
Received claims by phone reported by insureds and stayed in contact with the insured and
insurance company
Advised insured’s of coverages and addressed specific questions regarding procedures and
coverage questions

5/96-8/98 Potter & Brown Insurance Agency Temple, TX

P&C Manager

Signed up P&C companies including personal and commercial lines

Marketed insurance products which included being a member of Temple Chamber of
Commerce, working booths at
various community events, interacting with the community in various other activities
Oversee office operations and procedures
Supervised, marketed, quoted and wrote personal/commercial lines policies

10/94-5/96 Texas Dept of Insurance Austin, TX

Insurance Technician VI

Answered approximately 60-80 calls a day from consumers regarding insurance laws and
regulations and lodging
complaints
Volunteered for the Disaster Team
Worked with the Fraud Unit to capture fraudulent agents and/or rings

6/91-8/94 Anco Insurance Agency Temple, TX

 Branch Manager

Managed insurance agency branch office in Belton, TX

Included adjusting claims, writing insurance policies, servicing insurance policies, supervise
employees, member of
Posse Committee for Belton Chamber of Commerce to recruit new members

Education 1980 Graduated Ellison High School Killeen, TX

Certifications and Designations:

Certified Insurance Service Representative
Accredited Customer Service Representative
P&C Adjusters License
Certified Subrogation Recovery Professional

Technical and People Skills:

Windows XP, MS Word 97, 98, 2000 & ME, Excel, 10 key by touch, 65 wpm
typing,transcription, Lotus notes and
database, AS400, CS Prism, Internet, HTE, AS/400, excellent communication skills (orally
and written),
MS Outlook, ISO database queries, research, projects, excellent customer service and
outgoing personality

Member Association:
National Association of Subrogation Professionals (NASP)
Independent Agents of TX (IIAT)
National Alliance
Austin Claims Association (ACA)
 Community Involvement

Project – Hugs for Hurting Hearts (HHH) 2009-Present

Founder of HHH which gives special gifts to each woman at the Austin Women and
Children’s Shelter on Valentine’s Day, Mother’s Day and Christmas. Plan to expand
this project to other counties as well.

Point of Grace Church

Various committees, Vacation Bible School

References
Delton Weiser – Pastor – Point of Grace Church 512-251-9095 or
512-497-1212

Paula King – Friend - District Court Coordinator (Bell County, TX) 254-933-5246 or
254-654-0438

Terry Friggel – Assistant Comptroller (TML-IRP) 512-507-1434 or

512-491-2338