Improvements in SAP ERP Republica Dominicana

Technical Proposal

Improvements in the functionality of SAP ERP Republica Dominicana

November 22th, 2010
Proposal No 1016008

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Index
1
2
3
4
5
6
7
8
9

Company Profile ........................................................................................................................................................................................................... 4

Project References......................................................................................................................................................................................................... 7
Executive Summary .................................................................................................................................................................................................... 12
Projects Scope............................................................................................................................................................................................................ 13
Schedule Macro........................................................................................................................................................................................................... 17
Solution Deliverables .................................................................................................................................................................................................. 20
Project Management Methodology ............................................................................................................................................................................. 21
General Considerations ............................................................................................................................................................................................... 23
Business Proposal ( Isabel falta definir os valores e onde ser a execuo do projeto ) ......................................................................................... 25

Confidential and Competitive Advantage

As we understand that we will have access to confidential information and strategically competitive of the customer, and, on the other hand, for to be necessary
the opening of our methodology of work and of our document standards, being part of our certification ISO 9001,
The customer and Stefanini Consultoria compromise to keep total disclosure about the information and generated documents, of both parts for the execution
of requested services, including this proposal, not presenting such information to any other companies, without previous consent between the parts.

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JOHNSON AND JOHNSON

ERP Project Manager
JOHNSON AND JOHNSON
Dear Partner,
Thank you for allowing Stefanini IT Solutions the opportunity to respond to Johnson & Johnson this request for proposal on the need to hire SAP consulting services.
We have been providing the same type of services for companies like JOHNSON AND JOHNSON for more than 22 years and along with all type of IT Outsourcing
Services. It is a value proposition that will bring quality through IT best practices and ultimately a long-term partnership, reducing costs for JOHNSON AND
JOHNSON through very aggressive pricing, while still offering the high level of service Stefanini IT Solutions customers are accustomed to.
At Stefanini IT Solutions, we combine our strengths in technology with our consulting experience and industry knowledge to support your company develops an edge
over its rivals and succeeds in todays fast-moving competitive arena.
We welcome any questions you may have concerning our response and look forward to the opportunity of working with you in the near future.
Sincerely,
Gladis Orsi

Isabel Guidon

Jos Paulo Gerino Leite

Business Director

Business Unit Executive

SAP Solution Executive

55 11 3039-2000

55 11 3039-2015 / 11 9945-6092
iguidon@stefanini.com

55 11 3039-2079

mgorsi@stefanini.com

jpleite@stefanini.com

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Company Profile
1.1

Introduction to Stefanini profile

Founded in 1987 in Sao Paulo Brazil, Stefanini IT Solutions is a global IT service company with over 9,700 employees and 40 offices located in 18 countries in
South America, North America, Europe, Africa, and India
With 22 years of experience, Stefanini IT Solutions provides offshore, nearshore, and onshore custom application development and maintenance, ERP, and
infrastructure services to Fortune 500 clients across the world.
We have a solid network of partnerships with global technology leaders and with our world-class clients.
Stefanini combines its strengths in technology with our consulting experience and industry knowledge to help your company develop an edge over your rivals and
succeed in todays fast-moving competitive arena.
Along its existence, Stefanini has had an average annual growth of 30% in the last 10 years. Stefanini is financially solid and 100% of its investments are drawn from
its own resources.
Stefanini and SAP have been partners since 1997 and the partnership has been validated through a number of joint projects.
Stefanini currently has more than 420 consultants specialized across SAP modules.
More than 60 ERP project implementations along its history, providing high standards of consulting services pointing out a deep knowledge of Fiscal and Legal
requirements, specially in Brazil.
Since May 1996, Stefanini has held the Quality of Software ISO 9001 for all the companys activities and this certification was renewed in 2006.
Its software factories were certified and promoted to CMMI level 5 in 2005. An approximate total of 2.5 million hours in systems development shows the confidence
our clients have in us.

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1.2

Stefanini Differentials

Experience shows that the crucial point in hiring a service partner lies not only in the suppliers methodology, techniques, and management tools. Commitment,
accountability, responsiveness, and a track of outstanding performance and customer service combined with competitive prices are a few other factors that must be
taken into consideration when outsourcing an important piece of your business. With 22 years of experience working with Global Technology leaders and Fortune
500 clients all over the world, Stefanini is confident that it can aggregate value and make a positive impact to JOHNSON AND JOHNSON bottom line on this new
endeavor.
Stefanini has leveraged its expertise by working with a variety of clients with particular needs and different corporate cultures. This experience has allowed Stefanini
to develop different management relationship models that are able to combine Stefaninis resources with its clients structure and culture in order to deliver the best
solution available in the marketplace.
The following factors summarize Stefaninis value proposition and reinforce how JOHNSON AND JOHNSON can benefit from collaborating with Stefanini:

Trust Key word. Commitment and seriousness, guaranteeing effective delivery of the proposed services and maintaining partnership with the customers
for a long period of time; financial solidity and steady growth over the past decade: Stefanini IT Solutions has grown over 20% in the last 5 years and the
company is 100% Debt free, always with positive cash flow operations.

Long and strong relationships with Fortune 500 clients;

Geographical coverage - Latin America, United States, Europe, Asia and Africa - 36 offices in 16 countries which allows Stefanini IT Solutions to be very
responsive and be able to attend peaks of demand and develop big integrated project like the one presented in this proposal;

Over 350 active clients globally across several industries including Financial Services, Manufacturing, Technology, Oil & Gas, Retail, and others.

Methodology - all projects management are base on PMI practices.

SAP partner since 1997.

Team of 420 consultants specialized in all SAPs modules.

Proven experience in high complexity projects, and more than 120 projects delivered with quality.

Certified for level 5 of CMMI (Capacity Maturity Model) for ABAP program development factories.

Differentiated people management with effective human resources performance with clients and professionals. Stefanini IT Solutions has a Talent Retention
Plan with MIP, BIO, and incentives to continuing education;

Social Responsibility - Ethical vision of the company in the corporate market;

One of the three major Brazilian companies in the sector, displaying an expressive volume of contracted hours by clients from the financial sector, banks and
insurance companies, the largest contractors of IT Services in the country.
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Stefanini delivery structure

The Stefanini Group is organized as a cellular cluster where a Business manager manages his own business cell. He/she is responsible for the entire Business
since the early stage of proposal submitting until the completion of the projects. Its human resources, technical
back up and legal support divisions assist all
Stefanini operations according to the top management guidelines.
The figure shows this architecture designed to provide reliable services to customers during all the project life cycle.

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Project References

SAP Project Implementation Consulting Services

BASF (Chemical) Production capacity planning improvement implementations in release 4.6.
SAP Functional consulting services in PP module and ABAP programming for reports and interfaces developments
HENKEL (Chemical)
Implementation of a new company in the SAP system release 4.6, migration of all master and transactional data.
SAP Functional consulting services in FI/CO/MM/SD/PP/PM modules and ABAP programming for reports, interfaces developments and data migration
BENTELER (Auto parts)
Implementation of two new companies in SAP system 4.6, using the Template / Roll out approach
Data migration, interfaces, forms development, end user training and Go-live support.
SAP Functional consulting services in PP/MM,/SD/FI/CO modules and ABAP programming for reports, interfaces and data migration developments
MOELLER (Auto parts)
Implementation of a new company in SAP system 4.6, using the Template / Roll out approach
Data migration, interfaces, forms development, end user training and Go-live support.
SAP Functional consulting services in PP/MM,/SD/FI/CO modules and ABAP programming for reports, interfaces and data migration developments
MAHLE (Auto parts)
Implementation of Plant Maintenance process in SAP system 4.6, using the PM module
Solution migration to ECC 5.0
Data migration, interfaces, forms development, end user training and Go-live support.
Springer Carrier (Consumer Products )
Implementation of a new company in the SAP 4.6c environment
SD, MM, FI, CO consulting services for solution implementation and ABAP programming for developments
UNILEVER (Personal Care)
SAP Corporate Governance & Profile Review for release 4.6 (according to SOX rules)
SAP Functional consulting services in MM/SD/FI/CO/PP modules and SAP Basis consulting
COELBA (Utilities)
Implementation of a Founds Management solution using SAP FM and CO for consolidation of 3 companies
CO and FM consulting services for solution implementation and ABAP programming for developments
FIAT ALLIS CASE NEW HOLLAND (Automotive)
Implementation of logistics modules for releases 4.5 in 2 sites and integrations with FIAT global systems.
Project Management, SAP functional consulting services in MM/SD/FI/CO modules and ABAP programming for reports and interfaces developments.
USIMINAS (Steel Mills)
SAP R/3 Upgrade to release 4.7 Enterprise, partnership with SAP.
SAP functional consulting services in SD.
SAP R/3 release 4.7 Enterprise, implementation of Plant Maintenance processes using PM module.
SAP functional consulting services in PM.
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Monsanto Agrcola (Agribusiness)

SAP R/3 Rollout FI/CO/MM/SD/QM/PP/HR
Review programs ABAP
End user training and post go live support
RJR-Rio de Janeiro Refrescos (Baverage)
Review programmers ABAP and enhancements
Enhancements the modules: SD/PP/MM/CO
Melhoramentos (Paper)
ECC6 implementation
Schwing Stetter (Building)
Enhancements Financial process SAP FI/CO, MM, SD and GRC (NFE)
Dr Oetker (CP)
ECC6 Upgrade and taxbra implementation
BMS/Acelor (Steel)
SAP functional consulting services for implementation of BW and SEM BPS AND SEM-BCS
SAP ABAP Programming services
SAP functional consulting services for xRPM and PS enhancements
SOPROLE (Food and Beverage)
Implementation of Quality Management process in SAP system 4.6, using the QM module
Document Management Solution integrated with QM
Data migration, interfaces, forms development, end user training and Go-live support.
PROCTER & GAMBLE (Food and Beverage)
Implementation of E procurement process solution integrated with SAP system 4.6.
Data migration, interfaces, forms development, end user training and Go-live support.
CPFL (Utility)
Banking integration, automating payments, posting and consolidation for SAP release 4.7.
SAP functional consulting services in FI and ABAP programming for reports and interfaces developments.
Implementation of E-procurement solution
Integration of E-procurement solutions with SAP R/3 MM using XI Net weaver integration components.
SAP functional consulting services in MM and ABAP programming for reports and interfaces developments.
Integration of CRM with mySAP ERP using Netweaver XI technology
Implementation of Warehouse Management SAP WM Solution, integration with RF and barcode control
Implementation of CCS (Billing Solution) with partnership with SAP
BEHR (Car auto parts industry)
SAP PS enhancements for Fixed Assets
SAP Functional consulting services in PS/FI/CO for key user support during integrated tests phase.
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AVIPAN (Travel agency)

SAP archiving of historical dataset and SAP Functional and BASIS consulting services
SAP Post Implementation Support Services
GERDAU (Steel)
Implementation and operation of GERDAU SAP Support Center release 4.6.
Helpdesk levels 1 and 2 with functional consulting support for SAP modules MM/SD/PP/FI/CO/WM.
AES (Utility)
Implementation and operation of AES SAP Support Center release 4.6.
Helpdesk level 3 with functional consulting support for SAP modules MM/SD/PP/FI/CO/AM/PS
Helpdesk support BASIS and ABAP
APPIED BIOSYSTEMS (Bio Technology)
Helpdesk level 3 with functional consulting support for SAP modules MM/SD/PP/FI/CO/AM/PS
Helpdesk support BASIS and ABAP
Jamyr Vasconcellos (Retail)
Functional consulting support for SAP modules MM/SD/FI/CO/AM
Basis consulting support for administration
ABAP programming for maintenance and enhancements

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Partnerships and Relationships

Throughout the years, Stefanini IT Solutions has developed partnerships and alliances with technology leaders such as SAP, Oracle, Xerox, Dell, IBM, Microsoft,
and others. Please see the chart bellow that presents Stefanini IT Solutions most important partners.

Master Global Service Agreements

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IT off shore and near shore Costumers:

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Executive Summary

Johnson & Johnson has been a part of people's lives for more than 120 years and a valuable part of their investments for more than 60 years. Founded in 1886, we
listed our shares on the New York Stock Exchange for public investors in 1944.
During our history, we have built the most comprehensive base of health care businesses in the world, generating more than 70 percent of our revenues from No. 1
or No. 2 global leadership positions in our respective markets.
Our consistent performance has enabled us to deliver an exceptional track record of growth that few, if any, companies can claim:26 consecutive years of adjusted
earnings increases; and 48 consecutive years of dividend increases. Over the last 10 years, Johnson & Johnson stock generated a 5.4 percent total return for
investors compared to a -0.9 percent total return for the S&P 500.(1)
Our consumer products, pharmaceuticals, medical devices and diagnostics play a role in helping millions of people be well and stay well every day. We remain
committed to improving the health and well-being of people everywhere, profitably growing our businesses, and enhancing the value we can bring to our
shareholders.
Every day, millions of people around the world enjoy the benefits of products from the Johnson & Johnson Family of Companies. Very likely, someone in your family
is one of them.
Your familys health and well-being is our passion. Thats why our companies offer the worlds broadest range of health care products. Whether you have a skin
blemish or sniffles or a serious medical condition, you and the health professionals you trust can turn to our companies products for comfort and care.
In your home, products from our consumer health companies brighten your smile, add luster to your hair and ease that nagging headache. You can rely on us to
help keep baby fresh, sooth an irritating itch, or relieve an aching muscle.
In operating rooms and laboratories, doctors and nurses, too, rely on products from our medical technology companies. They use these products to perform hip
replacements, implant coronary stents, and run tests for metastatic breast cancer that give people hope for a longer, more active life. These products help them help
people conquer life-threatening obesity, ward off colon cancer, and control their diabetes. The list goes on.
And products from our pharmaceutical companies have likely helped someone you know. These prescription medicines treat a wide array of conditions, ranging from
migraines and rheumatoid arthritis to cancer and serious infections.
Whatever your familys health care needs, the Johnson & Johnson Family of Companies is at your side.

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Projects Scope
4.1

Understanding the clients scenario

The business of Johnson & Johnson in the Republica Dominicana is ERP SAP and needs to make improvements in their functionality.

Requirements MM / WM
Current Scenario
a) WM SAP is active in the Republica Dominicana.
Suggested Solution
b) Turn off the current store transactions WM to not allow (allow only queries).
c) Set up 2 new stores MM with the same settings to Central America.
d) Transfer 100% of inventory for new stores (physical inventory prior to delivery to the new logistics operator).
Note 1: Once you have done all settings in WM, only the inventory would be transfered to the new store validated MM operated under the responsibility of
the new logistics.
Note 2: Once the inventory to zero to disable or inactivate WM (Archiving).

APO Requirements
Current Scenario
a) Dominican Caribbean is now included with the display of a plant forecast of Site 2 Colombia.
b) Colombia is MPS and MRP runs per store.
Suggested Solution
a) Republica Dominicana is configured and included in the forecast for Central America.
b) Be set this change in APO to Colombia to make the respective replenishment runs.

SD requirements
Current Scenario
a) need adjustments.
Suggested Solution
Republica Dominicana is required to issue invoices ZLSR consumption rate to output samples. The parameterization should be the same that was left in El
Salvador / Honduras.
Export invoices from the Central American countries (Guatemala, Costa Rica and Panama), a set of descriptive data upon request, legal, regulatory and
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fiscal. These requirements were set for exports from the region of Central America, Dominican Republic at that time was not part of this region, therefore
must be configured within the database of Guatemala, Costa Rica and Panama, the Dominican Republic and descriptions for these are taken when "export"
to that country.

QM Requirements
Current Scenario
a) it is not configured.
Suggested Solution
Scenarios to be implemented in QM for the Republica Dominicana:
a) FREE USE: The batch of material is available for production.
b) BLOCKED: The batch of material is retained or rejected and not available for use (S).
c) DECISION OF USE OR USE: The definition of the status of quality of a material.
d) CATALOG: Shows the response options for a qualitative characteristic.
e) Bill of Material (BOM): List of materials technology that forms the structures of maquila products or materials.
Inspection Method: method code must be equal to the Technical Documentation System.
Inspection characteristic: Variable or attribute that will be analyzed.
Inspection plans: It builds on the method of testing and characteristics and is unique for each material.
Inspection lot: A consecutive assigned by SAP that is generated when incoming goods from suppliers or from the production line, associates the materialbatch-store. Not to be confused with the batch of material.

4.2

Proposed Solution Approach

Stefanini through its Enterprise Business Unit Conduct, introduces the proposal of SAP employment at the headquarters of JOHNSON AND JOHNSON
located in Brazil, based the scope and conditions stated in this proposal through the following services:

Project Management Services

SAP Functional Consulting Services

SAP Development ABAP

The required BASIS services will be provided directly by JOHNSON AND JOHNSON
It be included a Basis Stefanini only for attend profile of access.
The project will be conducted based on ASAP methodology recommendations that include:

Set up of project environment (JOHNSON AND JOHNSON)

Go live to production

End user support during the support period

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4.3

Consulting services Scope

The consulting services contemplate the following activities, destined to the conduction and implementation of this project:

Project management according to Stefaninis methodology, together with a manager appointed by JOHNSON AND JOHNSON.

SAP Functional consulting services for solution roll out activities.

JOHNSON AND JOHNSON these related services it is not part of this offering and could be supplied by Stefanini, under another contract agreement between the
parts, should provide consulting services for System administration like BASIS, Data Base, Network and Operational System.
Offering services details
Below the contemplated services described in this proposal:
Project Management Consulting:

Create a project, schedule, control and communication plan to the Stakeholders;

Manage the activities of the project group;

Guarantee the allocation of the necessary Professional Resources to the project development;

Work like a focal point in the communication process between JOHNSON AND JOHNSON and the project group, also in solution of conflicts;

Guarantee the conduction of the works inside the methodology established for it;

Control the products of the project and its validation by the owners of the processes, appointed by JOHNSON AND JOHNSON;

Participate of the understanding and explanation meetings of the project together the JOHNSON AND JOHNSONS project manager;

Create the final project documentation.

Guarantee the use of SAP Solution Manager as the main repository for all business processes structure and documentation during the entire life cycle of the
project.

Functional Consulting:

Functional consulting services to conduct the Template documentation and configuration analysis

Functional consulting services to identify the requirements to the new company

Use the SAP Solution Manager as the main repository for all business processes structure and documentation, configuration activities and testing needs as test
case descriptions/requirements and test plans

Functional consulting services to conduct the fit and gap analysis between the Template and plant requirements.

Create the parameterization, adaptations and tests in the involved customization objects, stated in scope of the solution;
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Make the functional specifications for development requirements identified for the project;

Elaborate the functional plans of unitary and integrated tests;

Support the key users in the realization of the processes integrated tests;

Technical specification of the access profiles of the systems users according JOHNSON AND JOHNSONs orientation;

Elaboration of a technical documentation of the projects configuration;

Will be possible to specify the layouts of the data files to possible to allow the data transference to SAP R/3;

Client support during the go-live and solution handover to the support team;

Knowledge transfer from parameterizations to Key users or Analysts at the end of the project.

Remark: We have been considering the allocation of internal Analysts and key users of JOHNSON AND JOHNSON to help in the project, where they should
participate in the solution definitions, integrated and functional tests, elaboration of manuals, documentation and training of the final users.

And support the operations during the going live to production.

Other Services
Consulting Services for SAP Solutions that are not described in this proposal will be considered as other services and, therefore, out of the scope of this proposal. Its
realization will be conditioned to a mutual agreement between JOHNSON AND JOHNSON and Stefanini.
4.4

Assumptions

This project management will be a coordinated effort between JOHNSON AND JOHNSON and the Stefanini.
The project activities will be done at JOHNSON AND JOHNSONs facilities in Brazil
The project language will be in English, Portuguese and Spanish.
The project documentation will be written in English.
All the required information requested by consulting, should be provided in 48 hours or as scheduled by project timetable
All deliverables must be reviewed and approved in 48 hours otherwise JOHNSON AND JOHNSON must submit the issues to Stefanini in 48 hours, if
Stefanini does not get any issues from JOHNSON AND JOHNSON and 48 hours we consider the deliverables approved.
The project will be conducted under ASAP methodology.

All the required resources from JOHNSON AND JOHNSON will be assigned as scheduled by the project timetable.

JOHNSON AND JOHNSON is responsible to facilitate all type of communication amongst all parties involved in the project.

JOHNSON AND JOHNSON is responsible to give access to the SAP environment to the selected resources of the project.

JOHNSON AND JOHNSON and Stefanini will define the matrix of the users profiles to access the SAP environment.

JOHNSON AND JOHNSON is responsible to manage the deliverable from other suppliers hired directly by JOHNSON AND JOHNSON and avoid any
negative impact in the project timelines.

JOHNSON AND JOHNSON is required to participate in the monthly committee meeting and also in the weekly meeting when Stefanini present the
Status Report of the week and the plan/requirements for the next week.
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Schedule Macro

Resources

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Matrix of Responsibilities
Matrix of Responsibilities

Execution

Orientation and Support

Planning and schedule

STEFANINI

JOHNSON AND JOHNSON

Consultants Resources Management

STEFANINI

JOHNSON AND JOHNSON

Clients Resources Management

JOHNSON AND JOHNSON

STEFANINI

BASIS Project Environment Maintenance

JOHNSON AND JOHNSON

N/A

Environment ECC 6 configuration

STEFANINI

JOHNSON AND JOHNSON

Unit testing of the Configurations

STEFANINI

JOHNSON AND JOHNSON

Definition of Testing Scenery

JOHNSON AND JOHNSON

STEFANINI

Integrated Testing of the Configurations

JOHNSON AND JOHNSON

STEFANINI

Technical Program Specifications

STEFANINI

JOHNSON AND JOHNSON

ABAP Programming

STEFANINI

JOHNSON AND JOHNSON

JOHNSON AND JOHNSON

STEFANINI

IMG Documentation

STEFANINI

JOHNSON AND JOHNSON

Documentation of the Configurations

STEFANINI

JOHNSON AND JOHNSON

End user support in production

STEFANINI

JOHNSON AND JOHNSON

Testing and Program Validations

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5.1

Geographic Scope

The scope of the consulting services the plant located as follow:

Johnson and Johnson will provide building access, seating space, and necessary network and telephone/Internet access to Supplier personnel if the project will be
done at JNJ facilities.

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Solution Deliverables

Each phase generates deliverables as product of the work

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Project Management Methodology

Stefaninis Project Management Methodology is based on ASAP Methodology, aligned with PMI best practices, using Implementation Roadmaps provided by SAP
Solution Manager tool, with focus in

Project Management

Scope management

Resources management

Scope Change management

Quality management
7.1

Project Management

Provide essential Project Management Methodology processes and results that are appropriate to the initiation, initial project planning and continuous project
management of an ASAP implementation project.
7.2

Risk Management (Support life cycle)

During the planning period, the project managers will carry on in cooperation with the project team, an evaluation of the principal risk factors for the project, their
impact and probability of their occurrence.
We detail below the main stages of the risks management plan, which will be applied to the project of:

Risk evaluation a survey will be carried on in workshops when all the project team will identify the risks associated to the project, drawing on their
experience in former projects and in the specificities of the project in question.

Quantification - all identified risks will be quantified taking into consideration the probability of their occurrence and the impact that they may have on the
project. All identified and quantified risks will be included in the risks management matrix, which is an integral part of the project plan.

Assignment - any event identified as risk inside the risks management matrix will be assigned to one or more responsible for
taking all corrective or preventive actions.

Management - Alongside the risks management matrix an action plan will be developed to avoid the occurrence of the risk identified. It will be called
contention plan. Simultaneously a contingency plan will be developed and will be activated in case there is evidence of the occurrence of the event
associated to the risk component.

Scope risk management will take into account the events that can have an impact on the project timeline, on the technical quality of the solution to be
implemented, on the management of the know-how base generated in the project, on resources management, and on the transition of the project to the
environment of production as well as on the preparation of end-users for the systems operation.

its monitoring as well as for

We recommend that specific meetings be held for risk management, with the participation of all the project team. The meeting should start with the monitoring of the
risks initially identified and the inclusion of new risks events in the risks matrix and the assigning of a responsible for the project risks management plan.
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The image below shows this process:

Monitoring
Risk
Assessment

Risk
Evaluation

Risk
Response Plan

Containement
Contingency

Process Control

7.3

Resources Management

Stefanini will make available its best resources to this project and the CVs will be sent for JOHNSON AND JOHNSON evaluation, guaranteeing lower than 30%
team turnover during the project life cycle.
JOHNSON AND JOHNSON will make an evaluation of the professional before the project starts. After the professional starts working in the project, there may be
the need for replacing some resources. In this case, this will take no longer than eight days.
In order to decrease the impact of occasional replacements, Stefanini suggests the use of multifunctional resources for the project, qualifying them to act as backups for other modules if there is the need for replacing one of the projects resources.
JOHNSON AND JOHNSON project manager and Stefaninis resources coordinator will make, through joint meetings, evaluations of the professionals performance
according to the criteria previously set up during the project planning.
An occasional resource replacement, because of the performance evaluation process, should only take place after all attempts at improving the resources
performance have taken place and once this does not bring an impact on the project.

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7.4

Scope Change Management

Change Management Plans will be developed during the Project Preparation Phase (Project Management Planning) to guide the team's approach to management,
execution, and control of project activities. The Project Manager is responsible for ensuring that the Management Plans are applied at the appropriate level of
control.

Managing the scope of the approved work to be done, (Executing).

Identifying variances from the plan, monitoring quality results, progress against the plan, manage changes throughout the project, (Controlling).

SAP Solution Manager provides reports to support scope management, helping project management to control business processes quantities and status during all
project activities. It provides functions to freeze blueprint process structure and documentation to guarantee project scope management after approval in the end of
the blueprint phase.
The Blueprint document defines the requirements for the projects deliverables. After the Business Blueprint Review & Approval (Planning Approval & Checkpoint
Review), the requirements should be baseline and changes to the requirements should be managed using a defined processes for Change Management Control.
This formal scope change procedure will be implemented to allow scopes changes if necessary, and when accorded between all involved parties and according to
the projects macro scope and budget.

7.5

Quality Management

Regular Quality Checks are performed throughout the project phases as tasks and deliverables are completed, as part of the project executing & controlling. Formal
review meetings looking for evidence of the phases deliverables and their completeness will be implemented, using the Quality Gates Concept to allow Quality
Management, as part of Asap Methodology.
In the end of each phase we verify if the deliverables are completed and accurate, reviewing any critical outstanding issues. We also Identify lessons learned during
each phase for incorporation into the next phase and/or in preparation for formal project closure.

General Considerations
8.1

Property law

All the products created during the works, since the approval proposal until the end of the guarantee period, will be JOHNSON AND JOHNSON exclusive property (Manuals,
source-code, examples and documentation provide by the JOHNSON AND JOHNSONs client).

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8.2

Responsibilities

From Stefanini to JOHNSON AND JOHNSON

*

Project conduct in the ambit of this proposal, providing a support to JOHNSON AND JOHNSONs project manager

Support the group to deliver the service according to the schedule.

Provide periodic reports during the development of the project;

Manage the conflicts between the project teams (Stefanini and JOHNSON AND JOHNSON),

Provide the right quantity and quality of the resources in order to execute the service in timely manners.

Complete information confidentiality during the whole project life cycle.

Provide specialized Professional Resources for the implementation area of the project

From JOHNSON AND JOHNSON to Stefanini

*

General project management including to do list, planning and communications;

Provide all the important and pertinent information about the subject, in timely manner and without any kind of reserve or censure;

Affirm the availability and user dedication, mainly during the specification, definition, validation and implementation stage of each module;

Compromise with the Professional resources to execute the history data conversions

People to review and contemplate the defined procedures;

Provide to the Stefanini Group, access to the tests and productions environments according to the activities schedule;

Prepare a workplace with workstations, printers, flip chart and adequate the infrastructure to the execution of the implementation agreed upon in the
implementation schedule.

Mutual
Follow up with the project development;
Schedule the meetings;
Create communication methods;
Effectuate approvals;
Taking Decisions;
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Improvements in SAP ERP Republica Dominicana

Guarantee of Quality Standard;
Validate documents generated by the project;
Review and approve the scope update, the resources and timelines.

8.3

Workplace

The works will be based in the JOHNSON AND JOHNSONS head office.
9

Business Proposal
9.1

Investment Assumptions / Inside Johnson & Johnson facilities : R$ XXX,XXX.XX

The costs of the professional travel and accommodation outside So Paulo/SP, will be JOHNSON AND JOHNSONs Responsibility.

9.2

Proposal Validation:

This proposal is valid for 45 days from date of proposal.

So Paulo, November 22th 2010

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