AZAD MISHRA

SUMMARY:
Ten years of IT experience in gathering requirements, documentation,
developing, designing, testing, implementing, and deploying BI
Solutions.
Over 7 years of extensive experience utilizing the
MicroStrategy
Suite
(MicroStrategy
Desktop,
MicroStrategy
Intelligence Server, MicroStrategy Narrowcast Server, MicroStrategy
Architect,
MicroStrategy
Administration,
MicroStrategy
Web,
MicroStrategy OLAP services and MicroStrategy Distributed Services).
Having experience with all reporting phases such as MicroStrategy
Installation (on Unix and Windows platform), creating project source
and configurations, user group security setup, schema design and
public object development including reports and dashboards,
Intelligent Cubes, data Mart and SDK setup.
Extensively worked as MicroStrategy Developer, Architect,
Administrator and Production support specialist.
Designing Data Marts and Data Warehouse using different multidimensional modeling techniques such as Star Schema and Snowflake
Schema, Fact and Dimensional tables, Logical and Physical data
modeling.
Experience in working with data modelers to translate business
rules/requirements into conceptual/logical dimensional models and
worked with complex de-normalized and normalized data models.
Well versed requirement gathering, preparing all delivery documents
like BRD, SRS, TSD etc.
Three years of onsite and external customer-facing experience.
Experience with onsite-offshore model as a team lead role in
development and maintenance projects using SDLC and Agile
methodologies.
Extensively worked on Enterprise manager and Integrity Manger,
Object Manager, Report Governance Setting.
Extensively worked with MicroStrategy User/Group/Security filters
creation and mapping.
Extensively worked on complex reports and dashboards design and
optimization (query optimization as well as other strategies such as
VLDB and Intelligence server optimization).
Developed some DTS packages with SQL Server 2000 (with Query
optimization) for Visa Inc.
Working experience with UNIX environment to check Intelligence
Server specific different logs/processes and restarting the Intelligence
servers to debug and rectify the production issues.
Having extensive working experience with Incident and change

management and production initiatives.

Experienced with Object manager to migrate MicroStrategy objects
from Development to QA to Production environment.
Given multiple MicroStrategy training across organization and at team
level to prepare development team.

Domain Knowledge: Having 6+ years of experience in electronics payment

domain and 3 years' experience with Retail domain.
EDUCATIONAL DETAILS:
Masters of Computer Applications (MCA) from UP Technical
University, India
TECHNICAL SKILLS:
BI Tools
Crystal
Core Skills
Implementation
Core Tools
and

ETL Tools
Databases
Teradata
Web Technologies
Services, XSLT,

: MicroStrategy 8.x, 9.x, Business Object XI R2/R3,

Report.
: Business

Intelligence/

Data

warehouse

: MicroStrategy 8.X, 9.X (MicroStrategy installation

Configuration,
MicroStrategy
Desktop,
MicroStrategy Web,
Report Services, Integrity Manager, MicroStrategy
Intelligence
Server, MicroStrategy Narrowcast Server, Object
manager,
Integrity
Manager,
Enterprise
Manager,
MicroStrategy
Administration, User Management, Group
management,
Security management, reporting governor setting
etc.
: DTS, Informatica 8.6.1/8.1, Data Stage 7.5.2
: SQL Server (2000, 2005), DB2, Netezza Server,

Web Server
Application Server
Business analysis tool
Operating Systems

: ASP. Net (1.1, 2.0), HTML, Xml, CSS, Web

C#.Net, VB.Net.
: IHS (IBM HTTP Server)
: Web sphere Application Server, Web Logic.
: Visio2003, Visio2007.
: Windows (2000/XP/2003 server), UNIX.

PROFESSIONAL EXPERIENCE:
Client: American Express, Phoenix USA
May 2014 - Till date
Role: Developer/Architect
Domain: Banking.
Project: 1. Enhance Reporting Corporate Card and Travel.
Project Details: Artwork Enhanced reporting application allows the users to
generate card and Travel report for end corporate card users so that they can
monitor their corporate card expenses and trend. The Scope of the project is
generating many reports as well as dashboard from corporate card users and
their higher management to keep the track of use and find saving
opportunities. The functional scope of the reporting system is diversified
which throws a light into individual parameters governing the business
including performance analysis of different cards and programs.
Responsibilities:
Detailed study of the Requirement documents (Agile methodology so
user stories).
Preparing Technical Specification documents.
Reviewing TSDs and raising Comments what can be done with
MicroStrategy or what cannot be done in MicroStrategy, or suggesting
best way to do that in MicroStrategy.
Designed the schema object and public object and Development of
Reports and dashboards. We implemented new dashboard and new
features available with MicroStrategy 9.3.1.
I worked on different kind of widgets like Heat map, Bubble, Gauge,
Time Series etc and dashboard performance management.
Used SDK for few existing plugin change/update, got from
MicroStrategy direct vendor.
Doing unit testing for reports
Given UAT support for these reports after successful migration.
We are also responsible to provide 90 days warranty period support
after QA to Prod Migration.
Created many Narrowcast based daily/weekly/monthly services for the
users.
Setting up or changing EM Load setting for new or existing projects.
Monitoring EM loads and purging as per schedule or manually.
Used SDK for few existing plugin change/update, got from
MicroStrategy direct vendor.
Performing multiple admin roles like creating user groups, new users,
giving folder permissions. Creating users at Narrowcast end and
assigning different roles. Changing device setting for distribution
services. Creating many distribution services/schedule and subscription
in different format and delivery type like Shared folder delivery mail

delivery etc.
Object migration between different environments by using Object
Manager.
Pre and post Validation after any production changes, by using
Integrity Manager.
Created multiple Enterprise manager reports for debugging purpose
and to check system utilization and performance parameters of
production reports. And modified setting and capacity to make
application more scalable.
Changing different governance limit after trend analysis through
different Enterprise Managers reports or as per business request for
production reports.
Working on existing reports and Dashboards for optimization (query
optimization as well as other strategies like VLDB setting change and
Intelligence server setting.
Taking care of Intelligence server stop and restart to resolve some
issue with development or on the event of weekend migrations.
Checking Intelligence servers specific logs in Linux environment to
debug the issues or to validate the Intelligence servers health after
any JVM level change or MicroStrategy change.
Frequently using Integrity Manager for pre and post validations and
base lining.
Working on existing reports and Dashboards for optimization (query
optimization as well as other strategies.)
Environment: MicroStrategy 9.3.1, SDK, Db2, WebSphere, IHS, UNIX.

Client: VISA Inc. USA, Foster City CA

May
2012 - May 2014
Role: Developer/Architect
Domain: Payment Systems
Project: 2: Loyalty Reporting and RTM Reporting
Project Details: RTM is a real time messaging system. It provides Social
data feeds to visa management so that they can analyze and onboard
qualified merchants create offers and events for them and promote to get
more and more user enrollments to increase transactions and use of
cards. The Scope of the project is generating many reports as well as
dashboard from data RTM Data warehouse to keep the track of Business
growth and opportunities. The functional scope of the reporting system is
diversified which throws a light into individual parameters governing the
business including performance analysis of allied merchants, acquirer and
enrollees. Loyalty is loyalty based application. Visa creates different king of

programs to increases their card swap and transactions for merchant and
acquirers. So they need different kind of report to get user behavior and
program performance analysis.
Responsibilities:
Co-ordinate meetings with clients and business users to discuss and
understand requirements.
Discussion with data modelers to understand data modeling of existing
schema.
Worked with client to gather requirements and prepared technical
specifications documents.
Responsible for the preparation and presentation of proto-type reports
to end users and get acceptance to develop reports.
Designed the schema object and public object and created Complex
reports and dashboards with the drill down methodology in all options.
Developed MicroStrategy Dynamic Dashboards in the Flash Mode using
several controls and widgets like Heat Map, time series slider, radio
boxes, Gauges, Bubble Graph etc.
Doing unit testing and UAT support for reports and Dashboards
deployment.
Created many Narrowcast based daily/weekly/monthly services for the
users.
Creating many distribution services/schedule and subscription in
different format and delivery type like Shared folder delivery mail
delivery etc.
Migrating the objects between two projects and two different
environments by using Object Manager and resolve conflicts between
environments by using conflicts resolution window.
Pre and post Validation after any production changes, by using
Integrity Manager.
Created multiple Enterprise manager reports for debugging purpose
and to check system utilization and performance parameters of
production reports. And modified setting and capacity to make
application more scalable.
Changing different governance limit after trend analysis through
different Enterprise Managers reports or as per business request for
production reports.
Working on existing reports and Dashboards for optimization (query
optimization as well as other strategies like VLDB setting change and
Intelligence server setting.
Frequently using Integrity Manager for pre and post validations and
base lining.
Working on existing reports and Dashboards for optimization (query
optimization as well as other strategies.)
Environment: MicroStrategy 9.2.1, Db2

Client: Roundy's Supermarkets Inc., TCS Kolkata

Sept 2010 - May 2012
Role: MicroStrategy Production Support.
Offshore Location: TCS Kolkata
Domain: Retail.
Project: 3 Demand Chain Data Mart and Reporting Production
Support.
Responsibilities:
Worked as main point of contact for DC Production support. Where my
responsibilities ware to resolve incident as per SLA (Service Level
Agreement), it can be report related work around, Performance
improvement, Governance Setting, user/group management, Creating
ad hoc reports, Situation report, Intelligent Cube, Data Mart, NC
Service management and creating different narrowcast services for
different KPIs and alerts. Users ad hoc query resolution. Creating many
free form SQL reports for different type of reporting data analysis.
We have full ownership of DC Production support so responsible to give
approval for CRQs/weekends maintenance after proper impact
analysis.
Taking care of Intelligence server stop and restart to resolve some
issue with production or on the event of weekend migrations.
Checking Intelligence servers specific logs in Linux environment to
debug the issues or to validate the Intelligence servers health after
any JVM level change or MicroStrategy change.
Planning and implementing change management best practices across
applications.
Worked on WebSphere initiations to improve the performance of the
Java based applications/UIs.
Supporting multiple Web server (IHS) and App server (WebSphere
Application Server)-with all responsibilities like validating different kind
of logs, leading improvement initiatives, checking server health and
parameters, providing go ahead for all web/app servers related RFCs,
related with patch installation, remediation activities and other regular
maintenance activities.
Creating RFC and coordinating with Server team to get executed all
web/app server related initiatives and validating after change and
report improvements with higher management and other stake
holders.
Monitoring and changing the Web/App/Intelligence server related
alert/warning before raising major severity incident and rectify the
issue before it impact production environment.
Handling all phases of RFC execution as initial engagement (knowledge
transfer), Creating Artifact (PET/CDT), uploading all change related
document, Storing all test result before giving any final approval.

Taking care of Intelligence server stop and restart to resolve some

issue with production.
Checking Intelligence server specific logs on UNIX environment to
debug the issues and to validate the I servers health, restarting the I
server and taking back up of logs etc.
Checking app server and web server specific logs on UNIX environment
to debug the issues and to validate the servers health. Coordinate
with server team for any JVM restart etc (with instruction) to resolve
any issues with the server.
Resolving the real time issues over bridge calls by engaging different
teams.
Sending global user notification to impacted users.
Created many Enterprise manager report and prepare presentation for
management to check health of Intelligence servers and suggest the
points to improvement on MSTR platform like improving DB queuing,
improve average report execution time, improve complex queries
execution time, Tracking current governance setting and recommended
setting. Traced top 5 reporting issue and error and resolved the error
scenarios.
Environment: MicroStrategy 9.0.2, Teradata
Client: Marks & Spencer Plc, TCS Kolkata
May 2010 - Sept 2010
Role: Designer/Architect
Domain: Retail.
Project: 4 M&S Business Foundation Program (BFP).
Project Details: This project has many modules and every module have
some reports need to be developed for trend analysis about Sales, Finance,
Buying and Promotions. We started this project from scratch like we crated
different universes and build reports.
Responsibilities:
Detailed study of the Requirement document.
Preparing Technical Specification document.
Reviewing TSDs and raising Comments what can be done with
Business Object or what cannot be done, and suggested best way to do
that in Business Object.
Designed the schema object and public object and Development of
Reports.
Done unit testing for reports
Given UAT support for these report after successful migration.
Environment: Business Object XI R2.
Client: RST
- April 2010

May 2009

Role: Developer, Architect

Domain: Payment Systems
Project: 5: Residual Management
Project Details: The objective of the project is generating many reports as
well as dashboard for client demo for RS Software, by MicroStrategy from
data warehouse to keep the track of Business growth. The functional scope
of the reporting system is diversified which throws a light into individual
parameters governing the business including performance analysis of allied
merchants, acquirer and asset governance etc.
Responsibilities:
Detailed Requirements Gathering and Analysis.
Schema Design as Attribute, Hierarchies and transformations.
Reporting Design and development.
Ensuring on-time delivery of all the reports
Coordinating reviews and walkthroughs of the deliverable with the RS
BI head.
Design of Grid/Graph based Reports, Documents and Dashboards.
Design& Development of Public Objects: Advanced
Metrics, Prompts, Filters, Templates etc.
Involved in the estimation and design of MicroStrategy development.
Developing & Modifying Ad hoc & mock up Reports.
Environment: MicroStrategy Suite of Tools 8.1, SQL server 2005
Client: RST
Oct 2008 March 2009
Role: Developer
Domain: Payment Systems
Project: 6 GiftNLoyality
Project Details: The objective of the project is to design and develop an
application, which will help the Processor/Acquirer to leverage their business
for Loyalty cards. This application will be designed such a way so that this
can fulfill Processors/Acquirer's business need and all reports used for trend
analysis about acquirer; merchant and customer are developed in crystal
reports.
Responsibilities:
Detailed study of the Requirement document and preparing the
Estimation Worksheet,
Database Design.
Preparing Design document.
Requirements Gathering and Analysis
Design and Development of Reports
Environment: Asp.net1.1, C# .Net, Web services, SqlServer2005, Crystal
Report 11.0.

Client: VISA, USA

Jan
2008 - Sept 2008
Role: Developer.
Domain: Payment Systems
Project: 7 VAB (Visa Account Bulletin) Automated Card Number
Splitting (ACNS)
Project Details: Here By using DTS (Data Transformation Services) we are
extracting account numbers from text files and inserting into staging table
populating many required field against the table and validating the records
maintaining audit log files for rejected accounts number. Such a way after
preparing the final tables we created many text reports related to visa
account number and there client information based on region.
Responsibilities:
Requirements Gathering and Analysis.
Design the DTS Package.
Created a package that includes complex work flows that include
multiple steps using conditional logic.
Optimizing DTS query performance.
Tuning Sql queries for faster response time.
Coordinating with the onsite team for reviews, feedback and issue
resolutions.
Environment: SQL Server 2000, DTS Packages.
Rest of the project where I worked on (ASP.NET2.0, C#, SQL Server
2005, Crystal report) given below:Lim Mgmt Report- Asp.net, C#, Crystal report
May 2005 - Dec 2007
Marsh Health (http://www.marshealth.co.uk) -- Asp.net, C#, Crystal
report
IVelocity (TSILogistics UK) - Asp.net, C#, Crystal report
Responsibilities:
Detailed study of the Requirement document and preparing the
Estimation Worksheet,
Work
involved
to
designing
user
interface.
Creating
database, procedure, invoking query, procedure. Implementation of
project
Database Design.
Preparing Design document.
Design and Development of Reports in Crystal report.